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  • #8,421
  • Jan 12, 2016 10:17am Jan 12, 2016 10:17am
Quoting Jason Rogers
{quote} {quote} {quote} Hi Hatzius, Thanks for the details you provided regarding this problem with Trading Station Mobile. I've shared this information with my colleagues in tech support, and they will investigate it further. I will let you know when they have a solution. Thanks, Jason
Thanks,
There's a serious glitch with trading station mobile!!!
I have 3 trades open and the mobile version shows only one!
Never happened before! You can't play with errors like this. Am too busy to copy paste screens.
  • #8,422
  • Jan 12, 2016 10:27am Jan 12, 2016 10:27am
Quoting Jason Rogers
{quote} Hi Mlacoco, I couldn't replicate the error you described. My chart configurations are still saving for me when I exit the platform. Before closing Trading Station, save your chart setup as a layout file, and see if that solves the problem for you. Go to "Layouts" > "Save Layout As" and then name your layout file. If that layout doesn't automatically load when you re-open the platform, go to "Layouts" > "Open Layout" and open the layout file you saved.
Jason,

I just had this problem and more. I can no longer have charts auto save and for some reason, all of my saved templates, options, and settings have been reverted back to defaults?? Also, all of my custom RSS news feeds are gone?

And what is more concerning, I cannot see the lot size on the simple dealing rates? Seriously confused and concerned.

I can email you screen prints. Please advise.
  • #8,423
  • Jan 12, 2016 11:59am Jan 12, 2016 11:59am
Quoting mlacoco
{quote} Not so much an error, just an annoying behavior. I've been using the platform for years, and the behavior is definitely different. Yes, I've saved a layout, didn't have a choice. If a layout isn't created and saved, nothing is retained at all after closing marketscope. Opening marketscope either with ctrl-M or charts > New Marketscope (which used to just be *open* marketscope) loads the default layout. I can open the layout file fine, but didn't need to in previous version, it simply loaded when I opened marketscope. Now I have to open the...
Quoting ptoftangency
{quote} Jason, I just had this problem and more. I can no longer have charts auto save and for some reason, all of my saved templates, options, and settings have been reverted back to defaults??
Hi Mlacoco and Ptoftangency,

I spoke with one of our tech specialists and he suggested the following. Please let me know if this works for you:

Have them check this: System > MarketScope 2.0 > General Options > Save Chart on Closing. It should be set to Yes.


If it is already set to Yes, please have them send today's log file (from C:\Program Files (x86)\Candleworks\FXTS\Logs) to [email protected] with the subject: "Charts not saving"

  • #8,424
  • Jan 12, 2016 12:05pm Jan 12, 2016 12:05pm
Quoting ptoftangency
Also, all of my custom RSS news feeds are gone?
Please click on the Manage button in the News tab of your Trading Station.

In the Manage Subscriptions window that appears, make sure that all the feeds you want are added in the Feed Groups section on the right.
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  • #8,425
  • Jan 12, 2016 12:11pm Jan 12, 2016 12:11pm
Quoting ptoftangency
And what is more concerning, I cannot see the lot size on the simple dealing rates? Seriously confused and concerned. I can email you screen prints. Please advise.
Your order size information appears in the Advanced Dealing Rates tab, not the Simple Dealing Rates tab. If you can't see the Advanced Dealing Rates tab, please go to "View" and make sure there is a check next to "Advanced Rates".
  • #8,426
  • Jan 12, 2016 1:36pm Jan 12, 2016 1:36pm
Quoting Jason Rogers
{quote} Please click on the Manage button in the News tab of your Trading Station. In the Manage Subscriptions window that appears, make sure that all the feeds you want are added in the Feed Groups section on the right. {image}
They're no longer there. I no how to navigate through that menu, which is why I added a list of custom RSS feeds in the first place.

I'll just talk with technical support.
  • #8,427
  • Jan 12, 2016 1:46pm Jan 12, 2016 1:46pm
Quoting Jason Rogers
Update to Trading Station Desktop Just a quick heads up: a new version of Trading Station Desktop is now available. That means the next time you log into the platform after this weekend, it will automatically update you to the latest version. If don't want to wait, then you can install the new version now: http://bit.ly/1O20wZ1 It was first released on 21 December 2015, so if you installed the platform after that date, then you already have the latest version. New features include: Stop-Limit and Trailing...

Jason,

What happened with the pricing updates? I had technical support tell me there was an issue. Also, on tradingview, there is a statement that says the prices are delayed by 30 minutes for FXCM quotes. Is this just an issue on tradingview, or does it effect TSII?
  • #8,428
  • Edited 5:34pm Jan 12, 2016 3:05pm | Edited 5:34pm
Quoting ptoftangency
{quote} Jason, What happened with the pricing updates? I had technical support tell me there was an issue. Also, on tradingview, there is a statement that says the prices are delayed by 30 minutes for FXCM quotes. Is this just an issue on tradingview, or does it effect TSII?
Hi Ptoftangency,

There was a tech issue on our end earlier today, but it has since been resolved. Trading Station charts will show you up-to-date pricing, and TradingView charts will soon if they don't already. I apologize for any inconvenience.
  • #8,429
  • Jan 12, 2016 3:36pm Jan 12, 2016 3:36pm
Quoting ptoftangency
{quote} They're no longer there. I no how to navigate through that menu, which is why I added a list of custom RSS feeds in the first place. I'll just talk with technical support.
If you don't see the following RSS feeds in your Manage Subscriptions window, then you can add them by clicking on the Subscribe button:

  1. www.dailyfx.com/feeds/ndf/all
  2. http://www.dailyfx.com/feeds/ndf/rss...resistance.xml
  3. http://www.dailyfx.com/feeds/ndf/rss...bank-rates.xml
  4. fxupdate.fxcorporate.com/ndf/news.xml
  5. forexstream.dailyfx.com/ndf/items.xml

  • #8,430
  • Jan 12, 2016 5:21pm Jan 12, 2016 5:21pm
Quoting LzJustin
Hi, I would like to know will the spread/commission be charged higher during high volatile times
Hi LzJustin,

The commission you pay is fixed and does not change based on volatility.

FXCM spreads are based on the pricing we receive from our liquidity providers. During times of high volatility, these liquidity providers may widen their spreads which would in turn be reflected in the pricing you see on your platform. That said, on our No Dealing Desk (NDD) forex execution, FXCM offsets each of your orders with the best pricing we receive from competing liquidity providers. As you can see from this live table, our spreads are competitive even during times of high volatility: http://www.forexfactory.com/brokers.php#spreads

Quoting LzJustin
Is there anywhere I can check real-time/past history of the spreads+commission? Well noted about charging 4USD per Lot.
As mentioned above, the commission is fixed, but you can see FXCM's historical spreads by viewing a tick chart on our Trading Station platform: http://bit.ly/1JPnOtH
  • #8,431
  • Jan 12, 2016 5:47pm Jan 12, 2016 5:47pm
Quoting hatzius
{quote} Thanks, There's a serious glitch with trading station mobile!!! I have 3 trades open and the mobile version shows only one! Never happened before! You can't play with errors like this. Am too busy to copy paste screens.
Thanks for these additional details, Hatzius

I've shared them with our tech support team to investigate. If you have more information on this issue, please email it to [email protected] and include your contact details, so one of our tech specialists can follow up with you.
  • #8,432
  • Jan 12, 2016 10:41pm Jan 12, 2016 10:41pm
hello , anybody else has problem entering and exiting orders on demo platform ? it has been this way for 1-2 hours now.
  • #8,433
  • Jan 13, 2016 9:10am Jan 13, 2016 9:10am
Did anyone notice how crazy the spreads on the USDCNH were today on FXCM? Yesterday the offshore yuan HIBOR was a crazy 66%, today it went back down to 8%. (Monday it was 13%.) Shortly after 5pm yesterday the USDCNH rollover was -156,+33 for long and short respectively. Just a few minutes ago FXCM hacked those to -42, +2. Why are the ratios the long to short rollovers so terrible? 20:1 seems ridiculous. You get charge carry, but can't earn it?
  • #8,434
  • Jan 13, 2016 9:15am Jan 13, 2016 9:15am
I ran into this "Buyer Beware" article about FXCM regarding debt they incurred as a result of flubbing the SNB depegging. Should I be worried about my account there? http://seekingalpha.com/article/3781...m-buyer-beware
  • #8,435
  • Jan 13, 2016 9:57am Jan 13, 2016 9:57am
Quoting Jason Rogers
{quote} Thanks for your message, Revoli. I have responded to your PM.
Jason
I am not getting any joy from your tech support people. This is worrying as it does not bode well for clients with live accounts who are finding problems and getting no or inadequate responses. I will ask here in this forum instead.

Some while ago I had an FXCM account which I closed as I was not happy with execution speeds and what seemed to be lockouts from being able to place orders at inconvenient times. Needless to say this frequently disadvantaged me as a trader as price moved away from my desired entrty and exit points. I am attracted by your close spreads and the tax efficient UK spread bet account. Unfortunately I am still finding that orders are either ignored or fail for various reasons. This is always at times of peak trading and occurs at price extremities especially where of course I want to be. I wondered if this was an MT4 generic issue as I noticed some problems with other brokers with MT4 implementations, notably IG who I entrust with one of my live accounts currently. The proprietary FXCM Trading Station Mobile also seems to suffer from the same problem. Now if I were a cycnic I would say this was a deliberate ploy by FXCM to manipulate prices at which I am executed to favour FXCM. As my current FXCM accout is a demo this seems a bit daft so I am going to put this down to something else. My question yo you is what is the problem and how can it be mitigated. Attached screen shot showing some examples. Yeterday was even better with the whole (demo) server collapsing in a heap during the biggest move of the day. Strange. Dont get me wrong I would like to fund my already open account but I need to be sure FXCM are not still trying to rip clients off hence some testing.
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Katte, kabuto no o wo shime yo. Size doesn't matter, leverage is the killer
  • #8,436
  • Jan 13, 2016 10:21am Jan 13, 2016 10:21am
around 11 am EST, anyone experienced lagging executions?
I couldn't open close trades, tried many times on all platforms.
Scariest of all is that I had an order filled after 3 min (without having an option to cancel the order, the mask froze on mt4). Luckily the price was almost the same.
Jason, no offense, do I still have an ECN account? Platform freezing during the oil inventory? I'm taking off for the day. Don't wanna lose my shirt because of trading through your irresponsible glitches and waste my time afterward disputing trades with your department.
You're ok, but collectively fxcm goes from worse to worst when facing problems. Can't remember a single time when a small issue was solved before getting ugly.
good luck! Hopefully I won't have to write again here (which I don't when things run smooth)
  • #8,437
  • Jan 13, 2016 10:33am Jan 13, 2016 10:33am
call them asap .. im sure they will be fair ... i'm not having any problems i use the desktop version
  • #8,438
  • Jan 13, 2016 10:49am Jan 13, 2016 10:49am
Quoting n_aftab
call them asap .. im sure they will be fair ... i'm not having any problems i use the desktop version
Thanks! Fxcm flying 14-20% per day makes them all a bunch of manic depressive guys. One day they're drinking champagne, another day they're throwing it up. Don't think they're actually focusing on customers right now. Guess they are updating smth, no connection several times (and common error) on mt4 (usdreal05).
  • #8,439
  • Jan 13, 2016 10:59am Jan 13, 2016 10:59am
have you tried the web connection just to make sure its not your mt4 .. just trying to help .. but i think the way the web station works is slightly different to mt4 and tradestation.
  • #8,440
  • Jan 13, 2016 11:06am Jan 13, 2016 11:06am
Quoting n_aftab
have you tried the web connection just to make sure its not your mt4 .. just trying to help .. but i think the way the web station works is slightly different to mt4 and tradestation.
Thanks again, I didn't know they had a web station, I'll throw the kitchen sink at it next time :-)
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