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  • #8,441
  • Jan 13, 2016 12:14pm Jan 13, 2016 12:14pm
Quoting metta87
hello , anybody else has problem entering and exiting orders on demo platform ? it has been this way for 1-2 hours now.
Hi Metta87,

Are you still having this issue? What is the exact problem that occurs when you try to open or close a trade on your demo account? Which platform are you using? (Trading Station, MT4, NinjaTrader, etc.)
  • #8,442
  • Jan 13, 2016 12:33pm Jan 13, 2016 12:33pm
Hi Jason, A bit of a different topic than the complaints above regarding the updated software, my question, is there a reason
fixed trailing stops are limited to a minimum of 10p rather than say 5 (or less)? I suspect this was done with the traders' best
interest so that fluctuations do not immediately stop out a small loss. However, since you have tightened your spreads (I use ts2
desktop version as opposed to an MT4) would there be a possibility this will change?
thanks in advance,
regards
goma
  • #8,443
  • Jan 13, 2016 1:40pm Jan 13, 2016 1:40pm
Quoting honkskillet
Did anyone notice how crazy the spreads on the USDCNH were today on FXCM? Yesterday the offshore yuan HIBOR was a crazy 66%, today it went back down to 8%. (Monday it was 13%.) Shortly after 5pm yesterday the USDCNH rollover was -156,+33 for long and short respectively. Just a few minutes ago FXCM hacked those to -42, +2. Why are the ratios the long to short rollovers so terrible? 20:1 seems ridiculous. You get charge carry, but can't earn it?
Welcome to Forex Factory, Honkskillet!

Your forum profile mentions that you just the joined the website, and already your first 4 posts are about FXCM, so I appreciate your interest in our services.

The spreads you see on the FXCM platform for USD/CNH are the best bid and ask prices received from multiple liquidity providers quoting on our No Dealing Desk (NDD) forex execution. Therefore any spread widening you see is a reflection of the prices that are available in the market. Given the recent volatility in Chinese stocks and the subsequent intervention by the PBOC, you should not be surprised to see USD/CNH spreads widening from time to time as a result.

Furthermore, in regards to the rollover interest rates for USD/CNH, I actually posted about these just the other day in a discussion about the Chinese Yuan:
Quoting Jason Rogers
overnight rollover charges in the USD/CNH have surged as the PBOC has unofficially made it substantially more expensive to hold CNH-short positions. This is consistent with their preference to defend the CNH against speculation, and theres no question that theyre feeling the heat on the surge in the CNH vs CNY spread. (more on that here)

In addition to the DailyFX article I referred to in that discussion, you might be interested in reading this article in the Financial Times:
"China opens new front in war on speculators - PBoC intervenes in offshore renminbi market, sending HK rates to record" http://www.ft.com/intl/cms/s/0/af024...#axzz3x9YfzJiX


Quoting honkskillet
I ran into this "Buyer Beware" article about FXCM regarding debt they incurred as a result of flubbing the SNB depegging. Should I be worried about my account there?
While I'm not authorized to comment on our stock personally, our CEO Drew made the following comments in our most recent earnings conference call:

"We have solid financial position and we believe that this is something that is not reflected in the stock, but we have $254 million in operating cash, $85 million in regulatory capital surplus. For our customers, the company has a very solid financial footing and we believe that will be reflected once we fix the optics of the stock next year."



It's important to note that the stock price (which is the focus of the article you referenced) is a reflection of shareholder value as a result of the Leucadia loan you mentioned. Below is an excerpt from a LeapRate article that @shrike pointed out in an earlier discussion:
Quoting shrike
Here is a nice article about FXCM stock price: http://leaprate.com/2015/08/misunder...and-valuation/ Its not very attractive to hold fxcm stock due to the loan-agreement with Leucadia. The core retail business is doing alright tho.

The terms of the Leucadia loan impact FXCM shareholders, not FXCM account holders. If you have any further questions about this, you're welcome to contact our Investor Relations department.

Since we are a publicly-traded company (NYSE ticker: FXCM) the details of our loan from Leucadia are well known. By contrast, most other forex brokers are privately-held companies, so it's hard to know how much debt they have on their books or the state of their finances. It's worth noting that FXCM's capitalization remains at levels similar to before the SNB event of last year: http://bit.ly/1Ps0LIB

Your forum profile says you live in the US, so below are the latest financial data regarding the capitalization of our US entity as compared to other RFEDs (retail foreign exchange dealers):

Attached Image (click to enlarge)
Click to Enlarge Name: ufRv3zE.png Size: 15 KB

The column that says "Total Amount of Retail Forex Obligation" shows the amount of money retail traders have on deposit with FXCM US which is 37% greater than what is on deposit with the number 2 retail forex broker in the US.
  • #8,444
  • Jan 13, 2016 2:00pm Jan 13, 2016 2:00pm
Quoting hatzius
around 11 am EST, anyone experienced lagging executions? I couldn't open close trades, tried many times on all platforms. Scariest of all is that I had an order filled after 3 min (without having an option to cancel the order, the mask froze on mt4). Luckily the price was almost the same. Jason, no offense, do I still have an ECN account?
FXCM provides No Dealing Desk (NDD) forex execution on Standard accounts, and DD execution on Mini accounts. A quick way to tell what account type you have is to look at the pricing structure. On Standard accounts, you will see raw FX spreads and a separate commission, but on Mini accounts you will see all inclusive spreads.

Quoting n_aftab
call them asap .. im sure they will be fair ... i'm not having any problems i use the desktop version
N_Aftab is correct on both counts. For tech issues like the one you described above, it's best to call our live customer support. That way we can troubleshoot the problem for you in real time and even transfer your call to the trading desk if you need to manage orders over the phone.
  • #8,445
  • Jan 13, 2016 2:10pm Jan 13, 2016 2:10pm
Hi Jason,
Thanks for the quick reply. Yes, I had already seen those FT and dailyFX articles. The spreads and high rollovers for USDCNH are no suprise. I was a little taken back by the huge midday adjustment of the rollovers from approximately -156, +33 (long, short respectively) to -42, 2. How often are rollovers amounts normally adjusted?
  • #8,446
  • Jan 13, 2016 2:36pm Jan 13, 2016 2:36pm
Quoting honkskillet
Hi Jason, Thanks for the quick reply.
It's my pleasure.

Quoting honkskillet
Yes, I had already seen those FT and dailyFX articles. The spreads and high rollovers for USDCNH are no suprise. I was a little taken back by the huge midday adjustment of the rollovers from approximately -156, +33 (long, short respectively) to -42, 2. How often are rollovers amounts normally adjusted? How often are rollovers amounts normally adjusted?
Aside from holidays and triple rollover for Wednesdays, the rollover amounts for currency pairs can sometimes remain steady even for months, because they are based on the target rates set by central banks.

However, the recent intervention by the PBOC to deter speculation in the Chinese yuan has caused volatility in the USD/CNH rollover rates to spike as was discussed in both of those articles.
  • #8,447
  • Jan 13, 2016 4:58pm Jan 13, 2016 4:58pm
Quoting Jason Rogers
{quote} Hi Metta87, Are you still having this issue? What is the exact problem that occurs when you try to open or close a trade on your demo account? Which platform are you using? (Trading Station, MT4, NinjaTrader, etc.)
Hi Jason,
basically ithere was 2 issues one was " please wait...order is being processed by the server " and i dont remember the other. So any time i was trying to place an entry ( with tp and sl ) the error was poppin up. In total i tried the same entry 3 times, but the orders just couldnt get processed. now the weird thing is after some time{minutes), to my surprise i see those 3 orders reappear and they were already trigger. So i tried to close them as quick as possible but i just couldnt.
So i was stuck with 3 differents orders instead of 1 and they got triggered past my signal to be still valid.
Also , another issue i had on a different trade was my tp not getting triggered.
All in all its all good, since i exited all these trades without loss, but id like to have an idea of what went wrong.
Im using the demo fxcm mt4.
Thanks
  • #8,448
  • Jan 13, 2016 5:57pm Jan 13, 2016 5:57pm
Quoting metta87
Im using the demo fxcm mt4. Thanks
Hi Metta87,

I just received information from our customer support team that the tech issues you faced on your MT4 demo account earlier today were the result of a tech issue on our end that has since been resolved. I apologize for any inconvenience but you should find your demo working properly now.
  • #8,449
  • Jan 13, 2016 6:03pm Jan 13, 2016 6:03pm
Quoting goma
Hi Jason, A bit of a different topic than the complaints above regarding the updated software, my question, is there a reason fixed trailing stops are limited to a minimum of 10p rather than say 5 (or less)? I suspect this was done with the traders' best interest so that fluctuations do not immediately stop out a small loss. However, since you have tightened your spreads (I use ts2 desktop version as opposed to an MT4) would there be a possibility this will change? thanks in advance, regards goma
Hi Goma,

I'm not aware of a technical reasons why the minimum stop move for our fixed trailing stops is 10 pip. That doesn't mean there isn't one, but I'm happy to pass on your request to our developers either way.

I assume you're already aware that our dynamic trailing stops allow you to have a stop move of 0.1 pips but wanted to mention it anyway just in case.
  • #8,450
  • Jan 13, 2016 6:26pm Jan 13, 2016 6:26pm
Quoting revoli
I am attracted by your close spreads and the tax efficient UK spread bet account. Unfortunately I am still finding that orders are either ignored or fail for various reasons. This is always at times of peak trading and occurs at price extremities especially where of course I want to be. I wondered if this was an MT4 generic issue as I noticed some problems with other brokers with MT4 implementations, notably IG who I entrust with one of my live accounts currently. The proprietary FXCM Trading Station Mobile also seems to suffer from the same problem....
Hi Revoli,

As you have correctly pointed, any difficulties you have faced on your demo account would be nothing deliberate on our part. There is no money at stake on a demo, and even with a real account, we can offer you No Dealing Desk (NDD) forex execution on a Standard account, where we profit from your trading volume, not your losses. Therefore, we have no interest in seeing you fail at your strategy.

Quoting revoli
{quote} Jason I am not getting any joy from your tech support people. This is worrying as it does not bode well for clients with live accounts who are finding problems and getting no or inadequate responses. I will ask here in this forum instead.
I'm happy to help where I can, but your particular questions are beyond my technical expertise. You mentioned that you're still waiting for a response to the emails you sent to tech support regarding questions about implementing your strategy on our platforms. If you send me a private message telling me the email address you used, I can follow up with our tech specialists regarding the status of your inquiry.
  • #8,451
  • Jan 13, 2016 8:47pm Jan 13, 2016 8:47pm
Is the NDD only for standard accounts ? I noticed that I've got a DD account ? According to the chat rep there is no need to change that, however is it possible to change it to NDD ?
Enter Signature
  • #8,452
  • Jan 13, 2016 10:52pm Jan 13, 2016 10:52pm
Quoting Jason Rogers
{quote} Hi Metta87, I just received information from our customer support team that the tech issues you faced on your MT4 demo account earlier today were the result of a tech issue on our end that has since been resolved. I apologize for any inconvenience but you should find your demo working properly now.
Good to know. Another thing, does fxcm offers a way to get orders triggered at the bid instead of the ask on mt4 ? cause I want to avoid orders getting triggered by the spread and price turning in the other direction.
  • #8,453
  • Jan 15, 2016 8:19am Jan 15, 2016 8:19am
When detaching the Advanced Dealing Rates box, is there a way of permanently keeping it on screen ie. at the moment, if I click on the chart in the background, the Advanced Dealing rate box is reduced to the toolbar. Hope this makes sense....
  • #8,454
  • Jan 15, 2016 8:23am Jan 15, 2016 8:23am
Quoting Trader4567
When detaching the Advanced Dealing Rates box, is there a way of permanently keeping it on screen ie. at the moment, if I click on the chart in the background, the Advanced Dealing rate box is reduced to the toolbar. Hope this makes sense....
This is on Marketscope, not MT4.....
  • #8,455
  • Jan 18, 2016 2:23am Jan 18, 2016 2:23am
Hi Jason (FXCM)

I need some help with setting up the pairs available to me via FXCM.
I have MT4 FXCM at home but it does not show the gbp.aud, gbp.nzd, eur.aud and eur.nzd pairs.
But if I switch to FXCM trading station web these pairs are available to me via charts and I can trade them.
Can you advise, I have tried with MT4 to hide and unhide all pairs but still the pairs in questions are not available.

Regards
  • #8,456
  • Jan 18, 2016 6:02am Jan 18, 2016 6:02am
Quoting Jason Rogers
{quote} Hi Revoli, As you have correctly pointed, any difficulties you have faced on your demo account would be nothing deliberate on our part. There is no money at stake on a demo, and even with a real account, we can offer you No Dealing Desk (NDD) forex execution on a Standard account, where we profit from your trading volume, not your losses. Therefore, we have no interest in seeing you fail at your strategy. {quote} I'm happy to help where I can, but your particular questions are beyond my technical expertise. You mentioned that you're still...
Am i correct in thinking there used to be a button when you log into my fxcm where you could change the leverage set amount on your fxcm account - i remember seeing this but now cant find it wonder if you could help me to solve this problem.

The leverage on your account can be seen on my fxcm

  1. Log in to myfxcm, click “Change – Margin Request” and your current Margin requirement will be stated under your Account Number.

I TRIED YOUR CHAT GUYS they did not understand this question - where do i find this change margin request drop down?

  • #8,457
  • Jan 18, 2016 2:33pm Jan 18, 2016 2:33pm
Hi all,

quick question for Jason: after trading station update last week there is no more chartshift / future offset available in the options of the moving averages. How can I fix that?
The Essentials of Trading: Emotions, Risk Mgt, Price.
  • #8,458
  • Jan 18, 2016 4:05pm Jan 18, 2016 4:05pm
Quoting Slight
Hi all, quick question for Jason: after trading station update last week there is no more chartshift / future offset available in the options of the moving averages. How can I fix that?
Hi Slight,

You're the second person to ask me about that particular shift indicator. While it's no longer available in the latest version of Trading Station Desktop, below are some alternative shift indicators you can install on your platform:

  1. Zero Lag Moving Average from FXCMapps.com http://bit.ly/1OTXVA6
  2. Multiple search results from FxCodeBase.com http://bit.ly/1WflzbN

  • #8,459
  • Jan 18, 2016 4:10pm Jan 18, 2016 4:10pm
Quoting dean1star
{quote} Am i correct in thinking there used to be a button when you log into my fxcm where you could change the leverage set amount on your fxcm account - i remember seeing this but now cant find it wonder if you could help me to solve this problem. The leverage on your account can be seen on my fxcm Log in to myfxcm, click “Change – Margin Request” and your current Margin requirement will be stated under your Account Number. I TRIED YOUR CHAT GUYS they did not understand this question - where do i find this change margin request drop down?
Hi Dean,

The Change-Margin Request form is on the MyFXCM.com account management portal which you can access by clicking on the MyFXCM button on your Trading Station. However, I notice your forum profile says you live in the US. Please note that margin change requests have been disabled for US residents, because CFTC regulations set the maximum leverage for US traders at 50:1 (2% margin) which is the setting of all FXCM US accounts by default.
  • #8,460
  • Jan 18, 2016 4:17pm Jan 18, 2016 4:17pm
Quoting moneyrunner
Hi Jason (FXCM) I need some help with setting up the pairs available to me via FXCM. I have MT4 FXCM at home but it does not show the gbp.aud, gbp.nzd, eur.aud and eur.nzd pairs. But if I switch to FXCM trading station web these pairs are available to me via charts and I can trade them. Can you advise, I have tried with MT4 to hide and unhide all pairs but still the pairs in questions are not available. Regards
Hi Moneyrunner,

Our MT4 platform allows you to view up to 40 symbols at one time in your Market Watch window. That includes forex, energy products, metals, share indices and share CFDs. If you cannot see the currency pairs you listed above, it probably means you've already hit the 40-symbol max. Right-click on the Market Watch window and select Symbols from the pop-up menu. Then go through the list of available symbols and individually select up to 40 that you would like to view.
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