Dear andrey,
I had my account blocked and my profits frozen beacause I was acccused of fraudulent trading. They said that I was doing arbitrage trading. I knew that this was prohibited, but I did not knew my style of trading fitted that description until I received an email saying so.
I agree that my profits due to this trading style had to be frozen, but as I did not knew that my style was wrong (for me it is not cleared in the terms), is there a way that I can continue to trade with XM? Knowing exactly what I did wrong, of course I would not repeat it, and there is no point in doing it again as my profits would be frozen and my accounts canceled...
I have already sent an email asking this, saying that if I have done any prohibited trade I was not aware of it and apologizing for the inconvenient, but I am still waiting fot an answer.
Can you help me? I'd really want to continue trading with XM!
I had my account blocked and my profits frozen beacause I was acccused of fraudulent trading. They said that I was doing arbitrage trading. I knew that this was prohibited, but I did not knew my style of trading fitted that description until I received an email saying so.
I agree that my profits due to this trading style had to be frozen, but as I did not knew that my style was wrong (for me it is not cleared in the terms), is there a way that I can continue to trade with XM? Knowing exactly what I did wrong, of course I would not repeat it, and there is no point in doing it again as my profits would be frozen and my accounts canceled...
I have already sent an email asking this, saying that if I have done any prohibited trade I was not aware of it and apologizing for the inconvenient, but I am still waiting fot an answer.
Can you help me? I'd really want to continue trading with XM!