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  • #641
  • Dec 2, 2015 4:05pm Dec 2, 2015 4:05pm
Dear andrey,
I had my account blocked and my profits frozen beacause I was acccused of fraudulent trading. They said that I was doing arbitrage trading. I knew that this was prohibited, but I did not knew my style of trading fitted that description until I received an email saying so.
I agree that my profits due to this trading style had to be frozen, but as I did not knew that my style was wrong (for me it is not cleared in the terms), is there a way that I can continue to trade with XM? Knowing exactly what I did wrong, of course I would not repeat it, and there is no point in doing it again as my profits would be frozen and my accounts canceled...
I have already sent an email asking this, saying that if I have done any prohibited trade I was not aware of it and apologizing for the inconvenient, but I am still waiting fot an answer.

Can you help me? I'd really want to continue trading with XM!
  • #642
  • Dec 3, 2015 12:22am Dec 3, 2015 12:22am
Hi Xnd08,

Something sounds dodgy. Sure XM did not cancel your profits because they do not want to pay? These guys are dodge.

They are also very choosy as to which emails they reply to. I have sent 3 email request (same request) before & no reply.

Maybe look for another broker?
kevinfxtrader blogspot com; 50 PIPS Per Day
  • #643
  • Dec 3, 2015 6:14am Dec 3, 2015 6:14am
Is XM.com charging a dormant fee for micro accounts? how much is it and when did this occur?
Measure trends automatically with zero lag
  • #644
  • Dec 3, 2015 6:57am Dec 3, 2015 6:57am
KevinSt9,
I can't know if they did that. It was all working fine so far, I was even able to use some of my profits trough the xm card.
As they said that I was trading in fraudulent way, ok, I just want to know what I can and can't do and keep trading, IF they accept me back.
I dont want to change broker right now because xm offers everything the way I need, including the xm card, wich for me is essencial, and the high leverage.
If they accept me back and more problems like that occur, I will be apreensive, but for now I will not take any conclusions.
If I have to, wich broker do you suggest? Any good brokers with a card and high leverage? And with possibilite to open up to three accounts under my name?
  • #645
  • Dec 3, 2015 8:31am Dec 3, 2015 8:31am
Quoting ybfjax
Is XM.com charging a dormant fee for micro accounts? how much is it and when did this occur?
Dear ybfjax,

If there is no activity (trading/deposits/withdrawals) in all of the accounts that belong to a particular client for a set period of 90 days, we will regard these accounts to be dormant. Dormant accounts will be charged with a monthly dormant fee of USD 5. There will be no charge if the balance is zero.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #646
  • Dec 3, 2015 8:35am Dec 3, 2015 8:35am
Quoting Xnd08
Dear andrey, I had my account blocked and my profits frozen beacause I was acccused of fraudulent trading. They said that I was doing arbitrage trading. I knew that this was prohibited, but I did not knew my style of trading fitted that description until I received an email saying so. I agree that my profits due to this trading style had to be frozen, but as I did not knew that my style was wrong (for me it is not cleared in the terms), is there a way that I can continue to trade with XM? Knowing exactly what I did wrong, of course I would not repeat...
Dear Xnd08,

I am sorry to hear about this issue.

Based on the information you have provided, I have not been able to find your account number. I kindly ask to send me a private messaged with it.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #647
  • Dec 3, 2015 9:12am Dec 3, 2015 9:12am
Andrey, I have tried, but I dont know if the message was sent. If you don' receive it, let me know and I will try again.
Thanks for the attention
  • #648
  • Dec 3, 2015 1:49pm Dec 3, 2015 1:49pm
Andrey,
I have searched about arbitrage trading and it consists of using delay on different brokers or different plataforms to profit from the difference of price showed in both.
I can tell you: I DID NO SUCH THING! My strategy was trade in high volatility periods using two accounts, but I had to logout on one and log in the other to do that, and by the time this happened the price had already moved, so there was no way I was taking advantage of price delays.
But, my last trade I did on two different devices with the intention of reducing the time between orders just because in times of high volatility, sometimes the plataform get very slow and I dont have time to log in the other account. This is probably why they blocked my accounts.
You can check my orders times and see what I am talking about, you will see that they are very different (except for my last trade)
I have been doing this since november, 6th, in NFP release.
I would like to continue trading with XM, even if that means I can't use to different devices and keep doing it in my old way, that way I will not raise any suspicious. And by the way, my strategy was no risk free, as I lost money several times.

If there is anything that you can do about it I would be very grateful. Thanks for the attention!
  • #649
  • Dec 3, 2015 3:29pm Dec 3, 2015 3:29pm
Does XM accept Price arbitrage strategies ?
  • #650
  • Dec 4, 2015 2:33am Dec 4, 2015 2:33am
Quoting Xnd08
Andrey, I have searched about arbitrage trading and it consists of using delay on different brokers or different plataforms to profit from the difference of price showed in both. I can tell you: I DID NO SUCH THING! My strategy was trade in high volatility periods using two accounts, but I had to logout on one and log in the other to do that, and by the time this happened the price had already moved, so there was no way I was taking advantage of price delays. But, my last trade I did on two different devices with the intention of reducing the time...
Dear Xnd08,

I have received the message. I will investigate your claims and get back to you.

Thank you,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #651
  • Dec 4, 2015 2:40am Dec 4, 2015 2:40am
Quoting ohio
Does XM accept Price arbitrage strategies ?
Dear ohio,

Exploiting arbitrage opportunities that may give rise to risk-free gains is strictly prohibited.

King regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #652
  • Dec 4, 2015 3:39am Dec 4, 2015 3:39am
Quoting ohio
Does XM accept Price arbitrage strategies ?
How do you even do price arbitrage these days? It's impossible for a retail trader to arbitrage. I would love for XM representative to provide us of an example of such trading to see what they mean by that?
  • #653
  • Dec 4, 2015 3:52am Dec 4, 2015 3:52am
Quoting merquise
{quote} How do you even do price arbitrage these days? It's impossible for a retail trader to arbitrage. I would love for XM representative to provide us of an example of such trading to see what they mean by that?
Hi All,

I agree, would be great if they can explain what they (XM) understands under the term Arbitage Trading.

For me personally there is definitely something fishy going on.

Maybe open up a case thru www.forexpeacearmy.com, for me it sound like complete bull shit. No proper explanation & they are throwing around words they themselves might not understand just to stiff a client.

Here you have your platform XM, use it. Explain what Xnd08 did that as wrong & what XM understands under Arbitage Trading?
kevinfxtrader blogspot com; 50 PIPS Per Day
  • #654
  • Dec 5, 2015 3:01am Dec 5, 2015 3:01am
Quoting merquise
{quote} How do you even do price arbitrage these days? It's impossible for a retail trader to arbitrage. I would love for XM representative to provide us of an example of such trading to see what they mean by that?
Nearly impossible. I would like XM to clarify what they mean by arbitrage (the different types, if any) and which ones are prohibited.
Measure trends automatically with zero lag
  • #655
  • Dec 6, 2015 8:10am Dec 6, 2015 8:10am
Hi,

Andrey send you a PM regarding my question...

Thanks.
Umair (Umee)
I Win, I Lose, It's my Job... And I Love it!
  • #656
  • Dec 6, 2015 9:21am Dec 6, 2015 9:21am
Dear Traders,

I would like to clarify that the issue with the client whose account has been recently terminated and who mentioned arbitrage trading in his post, is not related to the price arbitrage. He has performed certain manipulations with the bonus funds that allowed him to gain risk-free profits and this can be defined as cashback arbitrage.

We strive to offer excellent service and the best trading conditions to our clients, and this includes our unique loyalty program that offers various generous bonuses. Unfortunately, some might be inclined to abuse the fair rules of our promotions and such attempts of abuse will always lead to termination of trading accounts.

King regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #657
  • Dec 6, 2015 9:23am Dec 6, 2015 9:23am
Quoting umairsheikh2
Hi, Andrey send you a PM regarding my question... Thanks. Umair (Umee)
Dear umairsheikh2,

I have replied to your PM.

King regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #658
  • Dec 6, 2015 10:13am Dec 6, 2015 10:13am
Quoting XM
Dear Traders, I would like to clarify that the issue with the client whose account has been recently terminated and who mentioned arbitrage trading in his post, is not related to the price arbitrage. He has performed certain manipulations with the bonus funds that allowed him to gain risk-free profits and this can be defined as cashback arbitrage. We strive to offer excellent service and the best trading conditions to our clients, and this includes our unique loyalty program that offers various generous bonuses. Unfortunately, some might be inclined...
AndreyCould you explain what kind of bonus funds manipulations you refer to?
  • #659
  • Dec 6, 2015 4:07pm Dec 6, 2015 4:07pm
So...

They pride themselves on customer service? They pride themselves on fairness? They want clients money (as long as the client does not make money it seems) BUT!

On many occasions in the past many of my emails went unanswered. Sent them more than once & still nothing. BUT hey maybe Google lost my emails?

This client had his account closed & profits deleted. He still does not know the exact (truthful) reason why? Let that sink in! Think of your money & being in his shoes!

Well done XM sounds like you got your great customer service & fairness right.

www.forexpeacearmy.com sounds like the only solution to this. Go there before more people get stiffed.

Would be great if we can get some input from the client of his dealings with XM? At this point I don't know if we can trust the feedback from XM, it has been nothing but vague & seems to be very unfocused. Swotting at flies.
kevinfxtrader blogspot com; 50 PIPS Per Day
  • #660
  • Dec 6, 2015 4:55pm Dec 6, 2015 4:55pm
Quoting Xnd08
{quote} AndreyCould you explain what kind of bonus funds manipulations you refer to?
Did you try to get 30$ free bonus more then once?
Another person got his account closed because of it.

He made many new account to get 30$ bonus to trade with them, when he lose it, he made another account and repeated same thing again and again till he mange to win 70~ and try to cash it out.
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