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  • #621
  • Nov 16, 2015 6:02am Nov 16, 2015 6:02am
Quoting tejli007
From the beginning i have got over $500 in bonuses (by every deposit) from you. Now I have ~$10 leftin ny account and $200 I have made a win. Could I withdraw those $200 or I have ro make $700 so I can withdraw $ 200? Kind of tricky lol
Dear tejli007,

No, you do not have to. Any amount of profit made with the bonus can be withdrawn at any time. However the bonus cannot be withdrawn. We offer you the bonus amount to help you open larger positions and allow you to hold your positions open for a longer period.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #622
  • Nov 16, 2015 6:44am Nov 16, 2015 6:44am
Thats mean I can take the $200 profit and the $10 credit left on my account will be removed right?
  • #623
  • Nov 16, 2015 7:07am Nov 16, 2015 7:07am
Quoting tejli007
Thats mean I can take the $200 profit and the $10 credit left on my account will be removed right?
take a look at the screenshot , look at the Balance and Credit column; Bal= whatever $$ you deposited, Credit= the Bonus u obtain ( either by bonus offers with deposits, or thru winning their competition or someone likes u enough to share in your account ) hope u r clearer with this attachment.

regardshttp://www.forexfactory.com/attachme...1&d=1447679077
Attached Image (click to enlarge)
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  • #624
  • Nov 16, 2015 7:37am Nov 16, 2015 7:37am
Quoting tejli007
Thats mean I can take the $200 profit and the $10 credit left on my account will be removed right?
Dear tejli007,

That is correct and fxtracer is right, the general rule is that amount displayed in the Balance field, is the money you can withdraw. However, if you have open trades amount of funds that can be withdrawn maybe less due to some of them being held as margin.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #625
  • Edited 10:30am Nov 17, 2015 6:50am | Edited 10:30am
So after 3 years with out any issue, to day is unusual . no connection, freeze MT4 and invalid account that is what I have today. though my other broker account working perfect. I did call live chat they say no issue at there side as usual.
don't predict direction, but dance with flow of water
  • #626
  • Edited 10:30am Nov 17, 2015 6:53am | Edited 10:30am
other broker working fine.
don't predict direction, but dance with flow of water
  • #627
  • Nov 17, 2015 6:58am Nov 17, 2015 6:58am
the bad thing is that I have open position with high leverage stop out at 1.0677 area. I did reinstall mt4 but same issue. so is it time to go to another broker.
don't predict direction, but dance with flow of water
  • #628
  • Nov 17, 2015 7:01am Nov 17, 2015 7:01am
does any one else have this issue or it is only me
don't predict direction, but dance with flow of water
  • #629
  • Edited 10:31am Nov 17, 2015 7:17am | Edited 10:31am
they are not bad people nor bad reputation,
don't predict direction, but dance with flow of water
  • #630
  • Nov 17, 2015 7:19am Nov 17, 2015 7:19am
Quoting srt
{quote} If you're making a good profit from them, this is their way of getting rid of you. You're costing them too much money. If someone else has no problems then........ Just my guess. {quote} They'll get you connected after they make sure you don't make a big profit on this trade. Someone else was in a similar situation just recently.
it was not so big for them but for me it was.
don't predict direction, but dance with flow of water
  • #631
  • Nov 17, 2015 7:38am Nov 17, 2015 7:38am
Quoting priceaction1
{quote} it was not so big for them but for me it was.
Dear priceaction1,

I can confirm that there was no issue with our servers. Can you please PM me your account number so that our IT department could investigate the problem you were having?

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #632
  • Nov 17, 2015 7:40am Nov 17, 2015 7:40am
no issue!!! this is bad luck or some thing else.
Attached Image (click to enlarge)
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don't predict direction, but dance with flow of water
  • #633
  • Nov 17, 2015 7:46am Nov 17, 2015 7:46am
Quoting priceaction1
no issue!!! this is bad luck or some thing else. {image}
I am sorry to hear that. Nevertheless, if you have any concerns, I will be happy to help you if you provide me with your account number.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #634
  • Edited 10:32am Nov 17, 2015 7:49am | Edited 10:32am
don't predict direction, but dance with flow of water
  • #635
  • Nov 17, 2015 7:52am Nov 17, 2015 7:52am
Quoting priceaction1
they are not bad people nor bad reputation, once I got back more than 1000$ from them on a position closing issue. due to technical problem. I re-re-instal mt4 and did a Cline up system and restart. now it is working but damage is done!!!

Probably ,they don't need you anymore because you are grabbing money from them.
I can remember you recommended me this xm brokers as well,Now i am considering them suspicious too.
  • #636
  • Nov 17, 2015 8:02am Nov 17, 2015 8:02am
going to close the issue. going to trade with them as usual bcz no concrete prove . it may be bad software or virus when I restart my system after reinstalling mt4 it work fine. the money was not as big that any one can notice. 1/10 of my account.
It is my responsibility to clear the things. as may be some people influence with this post.
so final decision still working with them.
@xm can you mail me@ [email protected]
don't predict direction, but dance with flow of water
  • #637
  • Nov 17, 2015 8:06am Nov 17, 2015 8:06am
Quoting anwaarkhan
{quote} Probably ,they don't need you anymore because you are grabbing money from them. I can remember you recommended me this xm brokers as well,Now i am considering them suspicious too.
no, I am still with them(xm). BCZ I did use some other broker as compare to them. they (xm) are good.
my source for broker review is http://www.forexpeacearmy.com/public/all_forex_reviews
don't predict direction, but dance with flow of water
  • #638
  • Nov 18, 2015 4:30am Nov 18, 2015 4:30am
Hi Andrey,

Check your PM!
I Win, I Lose, It's my Job... And I Love it!
  • #639
  • Nov 18, 2015 5:12am Nov 18, 2015 5:12am
Quoting umairsheikh2
Hi Andrey, Check your PM!
Problem has been solved! But I really appreciate if you will arrange good AM to your customer.

If they can't solve a problem in real time then there is no point for AM!

I had email him but never get response!

Anyway thanks again for your wonderful support!
I Win, I Lose, It's my Job... And I Love it!
  • #640
  • Nov 18, 2015 5:18am Nov 18, 2015 5:18am
Quoting umairsheikh2
{quote} Problem has been solved! But I really appreciate if you will arrange good AM to your customer. If they can't solve a problem in real time then there is no point for AM! I had email him but never get response! Anyway thanks again for your wonderful support!
Dear Umair,

You are welcome and thank you for your feedback.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
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