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EXNESS anyone? 39 replies

EXNESS official representative 1,348 replies

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ExNess

  • #2,261
  • Jan 10, 2017 7:54am Jan 10, 2017 7:54am
I love Exness ECN account because spread at too low, but please make "SWAP FREE" for ECN account . Charge interest on swap is against our islamic law. Thank you
  • #2,262
  • Jan 10, 2017 11:27am Jan 10, 2017 11:27am
Quoting Cenit
someone got the same problem... My accounts are freeze since open market... mt4, mt4 terminal, mt4 android... 3 weeks ago happened the same, but it just take one hour and was fix it
Dear Cenit,

The market was closed on 1st and 2nd of January and opened at 00:00 on 3d of January.

Please, let me know if you faced another issue.

We will escalate your case to the relevant department.

All data you can send me by e-mail: [email protected]
  • #2,263
  • Jan 10, 2017 11:45am Jan 10, 2017 11:45am
Quoting techboy46
I traded with Exness for a few years and I have not experienced problem with withdrawals, sometime its automatic but there are also time that it take a few hours for the money to arrive in your payment system,support is good and available even on weekend, but I do experience huge slippage from time to time adding more loses to my account which I dont experience with my current brokers and lately they keep on changing leverage which is very an annoying process.
Dear techboy46,

Thank you for your feedback.

Recently our company launched series of trading improvements with reduction in slippage numbers.

Please be informed, if you have ever experienced huge slippage, you can send a request to our Complaints department to recheck the execution of your order.

What about changing leverage during working days, let me remind you that trading during the publication of high-level economic news carries a high level of risk.

Moreover, a new restriction concerns only new positions opened for the instruments affected by the published news.
  • #2,264
  • Jan 10, 2017 12:08pm Jan 10, 2017 12:08pm
Quoting sorosmalaya
I love Exness ECN account because spread at too low, but please make "SWAP FREE" for ECN account . Charge interest on swap is against our islamic law. Thank you
Dear sorosmalaya,

I appreciate your concern.

The "swap-free" status is not applicable for ECN accounts. We follow the rules and trading conditions which are being supplied by our liquidity providers.

Nevertheless, for residents of Islamic countries Exness has created the swap-free status on Market Maker accounts (Cent, Mini, Classic).
  • #2,265
  • Jan 14, 2017 10:31am Jan 14, 2017 10:31am
Hi, I just started test your service in real accounts. You are not the first broker for me and I'm not disappointed for all the previous. Despite this I was looking for good trading conditions for Asian session, i.e. low as possible spreads with market execution. As I see you provide only 10 fixed spread instruments but what's perfect. Anyway I very consider on such rules about these instruments:

"During periods of abnormal market conditions the Company may:
Not execute Client's orders relative to financial instruments with a fixed spread.If the order activation coincides with a period of abnormal market conditions, the Company may execute the order at the first price following restoration of normal market conditions, which may result in "slippage" to Client's advantage or loss;
delay execution of the order for five seconds for the purpose of attempting to execute the Client's order every 0.5 seconds in the specified time.If the order cannot be executed within 5 seconds, after expiration of the specified time the order will be declined."

What defines "abnormal market conditions"? Could you give me some examples on this? Could low liquidity during Asian session (20:00 - 23:00 GMT) be considered one? The moment rollovers are charging? I found some "off quotes" in my logs last Asian session time. The market order was fullfilled after 2 minutes and after lots of fails. Does this show that I faced with such case?
  • #2,266
  • Edited 6:20am Jan 16, 2017 4:05am | Edited 6:20am
Dear Astronautas,

Thank you for your feedback.

Abnormal market condition can be determined as the situation when actual spread is widened significantly in comparison to average spread (for fixed spread accounts, to fixed spreads).

It can be caused by low liquidity on market (which is usual during night time), news release or other activity on market.

When abnormal market condition takes place, order execution at fixed spread symbols may be delayed for 5 seconds or even cancelled according to fixed spreads symbols in client's Personal area.

Off quotes error at fixed spread symbols is caused by this limitation.

Most probably, you faced it because market condition at that moment was abnormal.

I would appreciate if you could send me all details (your account number, order number and logs of MT4) to my email: [email protected].
  • #2,267
  • Jan 17, 2017 10:40am Jan 17, 2017 10:40am
You state in your website:

"A fixed spread includes the market spread plus the broker's commission, i.e. the markup plus "compensation". "Compensation" means a kind of insurance for the forex broker and the trader, which the trader pays for holding the price constant while the market spread fluctuates. Such "compensation" is not included in floating spreads.
If the market situation changes abruptly, which is usually accompanied by a drop in liquidity, the market spread generally expands many times over. If this happens brokers must reduce the actual spread, holding it within the established "corridor". Of course, it is not always possible to guarantee instant order execution in these circumstances.'

Does this mean that interbank spred you receive from your liquidity providers higher comparing EURUSD 1.7 pip, AUDUSD 3.4 pip., etc = abnormal market conditions?
  • #2,268
  • Jan 18, 2017 12:52am Jan 18, 2017 12:52am
Dear Astronautas,

Thank you for the question.

It would be correct to say that 'abnormal market conditions' means any of the following:
- there are considerable breaks in the quotes flow;
- there is a fast price movement;
- there is a gap.

A trading server determines whether the market conditions are abnormal based on the above criteria.
  • #2,269
  • Jan 24, 2017 6:04am Jan 24, 2017 6:04am
Quoting sorosmalaya
I love Exness ECN account because spread at too low, but please make "SWAP FREE" for ECN account . Charge interest on swap is against our islamic law. Thank you
I believe there is a swap free account but you have to prove your country of residence = http://www.photoshar.in/exness-swap-free-account
  • #2,270
  • Feb 19, 2017 10:13am Feb 19, 2017 10:13am
Hi, I wish to ask you about your "no slippage gor pending orders" feature. So let's assume we trade XAUUSD and have but stop 1250.50 and quote for this very moment is bid 1250.05 and ask 1250.45. The next quote is bid 1250.30 and ask 1250.70. You fullfill buy order on 1250.50, not on 1250.70, that's certain. But just on very instant moment you fullfilled my order: what I see profit/loss ongoing trade? I.e will I see I can close order on 1250.30 (the quote on this you fullfilled order) or will you adjust this according your spread. If your spread is 40 cents per ounce you would let me close the trade on 1250.10 or any other way out.
  • #2,271
  • Feb 22, 2017 6:36am Feb 22, 2017 6:36am
EXNESS is popular in China, they have a great success here
Forex, my love!
  • #2,272
  • Feb 23, 2017 10:57am Feb 23, 2017 10:57am
Quoting EXNESS
Dear Astronautas, Thank you for the question. It would be correct to say that 'abnormal market conditions' means any of the following: - there are considerable breaks in the quotes flow; - there is a fast price movement; - there is a gap. A trading server determines whether the market conditions are abnormal based on the above criteria.
Hi I have seen price differs in your MT4 vs MT5 platforms... why so? is it reasonable?
  • #2,273
  • Mar 13, 2017 12:54am Mar 13, 2017 12:54am
After many years of trading with Exness I decided to stop. Main reason is that while they announce record amounts of trading from its clients they removed the ECN account. I am surprised to see that as a broker grows bigger instead of improving services and transparency they discontinue their best service and become 100% dealing desk.
The only account options now are:

Mini account - which I was using only for testing of EA's and strategies but have high spreads
Classic account - with minimum deposit of USD 2000 and minimum lot of 0.1 - better spreads but unsuitable for my EA's which require 0.01 lots / 2000 currency so I would need 20,000 deposit to run 1 EA
In both types of account you will trade against Exness and not on the real market.

I am not saying Exness is not a good broker anymore but I prefer to stay away from brokers where conflict of interests exists.
  • #2,274
  • Mar 13, 2017 7:32am Mar 13, 2017 7:32am
Quoting BomaxInvest
After many years of trading with Exness I decided to stop. Main reason is that while they announce record amounts of trading from its clients they removed the ECN account. I am surprised to see that as a broker grows bigger instead of improving services and transparency they discontinue their best service and become 100% dealing desk. The only account options now are: Mini account - which I was using only for testing of EA's and strategies but have high spreads Classic account - with minimum deposit of USD 2000 and minimum lot of 0.1 - better spreads...
I keep using an ECN account there.
  • #2,275
  • Mar 13, 2017 10:38am Mar 13, 2017 10:38am
Quoting renanvito
{quote} I keep using an ECN account there.
I still have an already opened ECN account. Try to open new one. Or check exness website about any mention related to ECN account.
  • #2,276
  • Mar 14, 2017 8:24am Mar 14, 2017 8:24am
Hello Exness, i want to know something. Is it allowed to open multiple accounts? I don't want to close my current account but i don't want to trade on it either, as i just want to keep it alive to keep the records. So is it allowed to open a completely new account with same detail even with previous one been active? Although the customer service mentioned it is alright, but just need to confirm it. My Account number: 523392
  • #2,277
  • Mar 14, 2017 9:20pm Mar 14, 2017 9:20pm
Quoting Fedricks
Hello Exness, i want to know something. Is it allowed to open multiple accounts? I don't want to close my current account but i don't want to trade on it either, as i just want to keep it alive to keep the records. So is it allowed to open a completely new account with same detail even with previous one been active? Although the customer service mentioned it is alright, but just need to confirm it. My Account number: 523392
sure you can , I have many accounts under my profile
Forex, my love!
  • #2,278
  • Mar 15, 2017 3:16am Mar 15, 2017 3:16am
Quoting TaoJin88
{quote} sure you can , I have many accounts under my profile
Actually, i am not talking about having multiple account on same profile. I am talking about opening completely NEW account. I already have multiple accounts on same profile, but i simply want to start new account as right now i have over 15-16 accounts under one profile, so i just want to start fresh with one Account only and develop it for long time. Thanks for your help.
  • #2,279
  • Mar 15, 2017 8:39am Mar 15, 2017 8:39am
Quoting BomaxInvest
After many years of trading with Exness I decided to stop. Main reason is that while they announce record amounts of trading from its clients they removed the ECN account. I am surprised to see that as a broker grows bigger instead of improving services and transparency they discontinue their best service and become 100% dealing desk. The only account options now are: Mini account - which I was using only for testing of EA's and strategies but have high spreads Classic account - with minimum deposit of USD 2000 and minimum lot of 0.1 - better spreads...
so which are the honest borkers?? ( how is alpari?)
  • #2,280
  • Mar 15, 2017 10:15pm Mar 15, 2017 10:15pm
Quoting Fedricks
{quote} Actually, i am not talking about having multiple account on same profile. I am talking about opening completely NEW account. I already have multiple accounts on same profile, but i simply want to start new account as right now i have over 15-16 accounts under one profile, so i just want to start fresh with one Account only and develop it for long time. Thanks for your help.
ok, I do not know this indeed, you can ask the live chat I think
Forex, my love!
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