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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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  • #2,221
  • Oct 28, 2016 1:59pm Oct 28, 2016 1:59pm
Quoting profitfarmer
Is it possible to still use a permanent fixed leverage (as before), or it must be a floating infinate that Exness at their whim can change to fixed maximum when they deem to be to scam protect the traders?
Dear profitfarmer,

Please kindly be informed, that you can choose ECN account type for trading, where is no rule of changing leverage during high-level economic news.

For other account types - margin requirements for new transactions are calculated based on a maximum leverage of 1:200.
This change occurs for the positions opened for the instruments affected by the published news.

If you have other questions - please, do not hesitate to ask.
  • #2,222
  • Edited Oct 30, 2016 4:21am Oct 29, 2016 4:41pm | Edited Oct 30, 2016 4:21am
May I know when the leverage is changing?
Do you have like an email alert for customers?
Regarding the published news; Does the leverage will affect the currency even if the news has low impact? Do you have your own published news?
  • #2,223
  • Oct 30, 2016 6:44am Oct 30, 2016 6:44am
Quoting FullMargin
May I know when the leverage is changing? Do you have like an email alert for customers? Regarding the published news; Does the leverage will affect the currency even if the news has low impact? Do you have your own published news?
Here is all the info you need (from exness margin page) = http://photoshar.in/exness-leverage-rules
  • #2,224
  • Oct 31, 2016 3:24am Oct 31, 2016 3:24am
Quoting FullMargin
May I know when the leverage is changing? Do you have like an email alert for customers? Regarding the published news; Does the leverage will affect the currency even if the news has low impact? Do you have your own published news?
Yes, you will receive an alert under Mailbox tab inside your MT4 terminal with an alert notification sound, almost an hour prior to leverage change

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  • #2,225
  • Nov 3, 2016 7:32am Nov 3, 2016 7:32am
Exness shut access to personal area anytime in the name of "unscheduled maintenance". Traders don't enjoy any liberty to change leverage or fund their accounts when needed to avoid margin call and they call themselves a Professional & reliable broker. Irony!

I think they should change their website title to:

Forex with Exness: reliable online trading Scam on the the forex market

A big scam going on in the name of "unscheduled maintenance" and "Leverage". Now i am done with Exness. Finally moving to another broker.

I am currently trading with this broker since 2010 but things have drastically changed since the start of this year when i started putting big bets. I suggest to exercise high caution while dealing with this broker (specially those trading with big money).

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  • #2,226
  • Nov 3, 2016 7:58am Nov 3, 2016 7:58am
Is Exness offering CFD-indices? I couldnt find any info at web.
BEAR
  • #2,227
  • Nov 3, 2016 9:04am Nov 3, 2016 9:04am
Quoting Forexgain
Exness shut access to personal area anytime in the name of "unscheduled maintenance". Traders don't enjoy any liberty to change leverage or fund their accounts when needed to avoid margin call and they call themselves a Professional & reliable broker. Irony! I think they should change their website title to: Forex with Exness: reliable online trading Scam on the the forex market A big scam going on in the name of "unscheduled maintenance" and "Leverage". Now i am done with Exness. Finally moving to another broker. I am currently trading with this...
Exness is not trust worth now it seems clear.
  • #2,228
  • Edited 4:14am Nov 4, 2016 3:59am | Edited 4:14am
Last time it costed around $20K (3 positions) to me due to their server issue. I raised compensation request and they bluntly denied it 5-6 times but after fighting hard for almost 40-45 days they finally compensated.

This time again they stealed $13K from my account giving excuse of "unscheduled maintenance". Started giving baseless excuses once again just like what they had given last time.

As per exness policy, if you open a trade and if you want to manage your margin requirement they will block access to personal area all of a sudden without any prior issue. Then, all you can do is either to close the trade in loss or just keep staring at your screen with folded hands. You don't have any liberty to increase leverage or fund your account to avoid margin call because access to personal area is blocked. When you contact them about this issue, they will come up with following response:

"We understand that you were experiencing difficulty accessing Exness website on XXXXXX due to its temporary unavailability. As a result, you could neither deposit to trading account XXXXX, not modify its leverage.

At the same time, we insist that the only place for managing trading is the trading terminal (standard MetaTrader4, mobile MetaTrader4, Exness Webterminal)."

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Sharing this recent incident for fellow traders. Even asked all my friends whom i referred to exness during past 6 years & those who are actively trading, to consider shifting to another broker. Today they stealed it from me, tomorrow it might be your turn. Beware!

I have asked them to permanently close all my active accounts. Once done, i will also raise a Scam alert in Forex Peace Army.
  • #2,229
  • Nov 4, 2016 4:54am Nov 4, 2016 4:54am
this unscheduled maintenance of personal area was faced by one of my friend but at that time i thought it was legitimate problem ....

after seeing the comments from @forexgain i am pretty sure that its one way or other we have to shift to some other broker ...

even exness now has a lot of restrictions in trading ... just in 5-7 years they are showing us there real face ... its really ridiculous for such a company/broker ....

if they cannot fulfil the needs of their clients then what is the use of getting around ....

already opened account in different broker and slowly shifting to it ... maximum trades are ongoing in different broker ...

be safe guys and exness try to be good to your clients ...
Re-Incarnated
  • #2,230
  • Nov 4, 2016 5:02am Nov 4, 2016 5:02am
Dear Forexgain,
Thank you for your feedback!

Please let me kindly highlight, that this kind of difficulty on website is very rare for us. Right after we've got information about these
difficulties, our technical specialists immediately put all efforts and took measures to solve this situation.

I have analyzed in details your complaint that you've sent to us.

Please let me inform you regarding the compensation. The Complaints have stated that it may not be provided due to the fact
that the order in question could be fully controlled in the trading platform and was executed correctly by the trading server.

Please do let me know if anything else is required from me. It will be my pleasure to assist you.
  • #2,231
  • Nov 4, 2016 5:12am Nov 4, 2016 5:12am
Dear TurkishBear,

Thank you for your question.

I'd like to let you know, that we do not provide such instrument as CFD trading indices. All available instruments are mentioned on our website page https://www.exness.com/intl/ru/forex/specifications.
It is Forex instruments and CFD on futures.

If you have other questions - i will be glad to help.
  • #2,232
  • Nov 4, 2016 5:16am Nov 4, 2016 5:16am
Quoting EXNESS
Dear Forexgain, Thank you for your feedback! Please let me kindly highlight, that this kind of difficulty on website is very rare for us. Right after we've got information about these difficulties, our technical specialists immediately put all efforts and took measures to solve this situation. I have analyzed in details your complaint that you've sent to us. Please let me inform you regarding the compensation. The Complaints have stated that it may not be provided due to the fact that the order in question could be fully controlled in the trading...
You accepted there was an issue. You accepted it affected my trade but still you don't want to compensate.

I fails to understand how trade can be fully controlled in the trading platform alone. To manage margin, can we increase leverage from terminal, can we add money from trading platform alone? If no, how can we manage our trade from platform alone except closing it in loss? Kindly let me know.

Previously the same issue affected my trades (can be seen from my previous comments in this thread or ticket#24987) but that time it was some glitch which restricted me to change leverage and after arguing with complaints department for over 40-45 days they finally decided to compensate. You can even check how many times complaints department denied my request before finally compensating at-last.

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This time again there was a similar but bigger issue i.e. whole personal area was not accessible to me. And so far my compensation request is already denied twice without giving any convincing answer why compensation can't be given. Did company policy change in the mean time or the complaints department wants me to entertain them again for 40-45 days?
  • #2,233
  • Edited 5:29am Nov 4, 2016 5:17am | Edited 5:29am
Dear primejarvis,

Thank you for your feedback.

Could you please provide us with more information about your situation and your questions.

You can send an email to [email protected] or post your reply here.

I will be glad to help you.
  • #2,234
  • Nov 4, 2016 6:11am Nov 4, 2016 6:11am
Quoting EXNESS
Dear primejarvis, Thank you for your feedback. Could you please provide us with more information about your situation and your questions. You can send an email to [email protected] ("[email protected]") or post your reply here. I will be glad to help you.
given many times complaints but nothing come up ... only the bones from the grave yard ... so dont want to elaborate anymore ... accepted the losses and moved on

good luck with your strict restrictions ...
Re-Incarnated
  • #2,235
  • Nov 4, 2016 6:14am Nov 4, 2016 6:14am
do they compensate for slippage???


Quoting Forexgain
{quote} You accepted there was an issue. You accepted it affected my trade but still you don't want to compensate. I fails to understand how trade can be fully controlled in the trading platform alone. To manage margin, can we increase leverage from terminal, can we add money from trading platform alone? If no, how can we manage our trade from platform alone except closing it in loss? Kindly let me know. Previously the same issue affected my trades (can be seen from my previous comments in this thread or ticket#24987) but that time it was some glitch...
Whenever i buy the price goes up & whenever i sell the the price goes down!
  • #2,236
  • Nov 4, 2016 7:27am Nov 4, 2016 7:27am
Dear Forexgain,

Thank you for the questions.

These questions should be analyzed and checked by our Complaints department.
Please let me escalate it to them and ask them to reply to you as soon as possible.

If you have other questions - i will be glad to help.
  • #2,237
  • Nov 4, 2016 7:57am Nov 4, 2016 7:57am
Dear primejarvis,

Would you be so kind to provide more specific information-
then i will be able to check your case, pass it to specialists once again and ask them to provide you with a reply as soon as possible.


Thank you for cooperation!
  • #2,238
  • Nov 4, 2016 8:04am Nov 4, 2016 8:04am
Quoting EXNESS
Dear Forexgain, Thank you for the questions. These questions should be analyzed and checked by our Complaints department. Please let me escalate it to them and ask them to reply to you as soon as possible. If you have other questions - i will be glad to help.
Just received another response to my ticket.

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I still fails to understand the logic behind that comment. If i explain in clear terms, then:

 

  1. In previous case (ticket#24987), there was an issue causing different margin values in MT4 terminal & personal area due to which i was unable to change the leverage. It took me 40-45 days to convince complaints department. In short, there was margin requirement and i wanted to increase leverage but i was unable to do so. MT4 terminal was working fine that time. Trade was compensated after 40-45 days.

  1. In the present case, i wanted to increase leverage and fund account to avoid margin call but access to personal area was restricted. I was unable to increase leverage in present case too. In short, there was margin requirement and i wanted to increase leverage but i was unable to do so. MT4 terminal was working fine in present case too. Compensation request denied.


Despite of repeatedly asking, they are still not replying how can we control margin requirement from MT4 terminal itself except of closing trades in losses?

I can't explain it in more clear terms

  • #2,239
  • Nov 14, 2016 9:48am Nov 14, 2016 9:48am
Today, whenever i restart my Exness MT4 it shows invalid account. i will try logging in and it says same invalid account. i will now have to go reset my password in my personal area before i will now agree to work. i don't know if am alone in this.
i have tried to start trades with a trend, now i prefer to follow the trend
  • #2,240
  • Nov 14, 2016 10:38pm Nov 14, 2016 10:38pm
Quoting jereajali
Today, whenever i restart my Exness MT4 it shows invalid account. i will try logging in and it says same invalid account. i will now have to go reset my password in my personal area before i will now agree to work. i don't know if am alone in this.
Dear jereajalj,
Thank you for sharing this information with us.
At this moment all servers and data-centers are working properly.
In this kind of situation you can do following steps:
1. Recheck the data you are using: correct account number, trading password and server address.
2. Change the password in your Personal Area and try to login once again
3. Reinstall your trading platform and try to enter MT4.


If the issue remains, do not hesitate to contact me directly [email protected]
Thank you!
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