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  • #9,021
  • May 10, 2016 5:49am May 10, 2016 5:49am
I got this morning a delayed fill on DAX. It is very nice to give us a quote with 2 decimals after the comma, so we can better describe the bad fill as 8.07 pips ?
When I asked for an explanation, my account manager answered : " ...your trade has been executed at 09:15:13. The price at this time was good... ".
Please judge for your selves if this is a "good price"

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  • #9,022
  • May 10, 2016 10:38am May 10, 2016 10:38am
Quoting Jason Rogers
{quote} Me too. I've already put in a request to our techs about this, and it's in their queue. I will let you know when one of our USD MT4 demo servers is updated to reflect the raw FX spreads available to Standard accounts. {quote} We strive to provide all traders with excellent service, and continuously look for ways to improve our platforms. Trust is key, but if you are demanding perfection, you may find yourself running out of brokers, and car makers, and restaurants. I believe what's important is how FXCM works with traders...
There ar a few brookers I trade with. FXCM, Oanda, Pepperstone, IC......and ofcource I leave if there is something issues, only take 1 minute, cant trade witth a broker i dont trust
  • #9,023
  • May 10, 2016 1:41pm May 10, 2016 1:41pm
Quoting Elovv
{quote} There ar a few brookers I trade with. FXCM, Oanda, Pepperstone, IC......and ofcource I leave if there is something issues, only take 1 minute, cant trade witth a broker i dont trust
And Global Prime
  • #9,024
  • May 10, 2016 4:58pm May 10, 2016 4:58pm
Quoting CatMan
I got this morning a delayed fill on DAX. It is very nice to give us a quote with 2 decimals after the comma, so we can better describe the bad fill as 8.07 pips ? When I asked for an explanation, my account manager answered : " ...your trade has been executed at 09:15:13. The price at this time was good... ". Please judge for your selves if this is a "good price" {image}
Hi CatMan,

Please use complete our online form for filing a trade inquiry providing your account number, ticket number and other relevant details, so the Trade Services Team can investigate what happened. If there was an error in our trade execution, FXCM will make the appropriate correction to your account.
  • #9,025
  • May 10, 2016 5:00pm May 10, 2016 5:00pm
Quoting Elovv
{quote} There ar a few brookers I trade with.
Thanks for being a client of ours, Elovv! I'm glad you consider FXCM one of the brokers you trust.
  • #9,026
  • May 10, 2016 5:02pm May 10, 2016 5:02pm
I will be out of the office on Wednesday, May 11th and will respond to your posts and private messages when I return.
  • #9,027
  • May 11, 2016 4:51pm May 11, 2016 4:51pm
Is there any way I could get 1:500 leverage from you on FX? Also, do you position all of the new clients in B book and you move me to A book only after certain profit on the account is hit?
  • #9,028
  • Edited 8:50am May 12, 2016 1:48am | Edited 8:50am
Yesterday I opened a ticket at FXCM for repeated negative slippage. Slippage is not systematically against the client, isn't it ? FXCM may be a cheap broker ... but their profit must come from somewhere .... So according to there Trade Audit Committee the situation on the picture here under is NORMAL !!!
Also look at the unashamed promotion they make by adding a separate line in the trades overview, when they close a trade with a minute positive slippage. Compared to the negative slippage of 25pips ... what a mockery !
PS: I am on a VPS in New York with an excellent internet connection .

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  • #9,029
  • May 12, 2016 2:41pm May 12, 2016 2:41pm
Quoting Borowikbo
Is there any way I could get 1:500 leverage from you on FX?
Hi Borowikbo,

For risk management purposes, the maximum amount of leverage we offer on FX is 400:1. Furthermore, CFTC regulations limit forex leverage to 50:1 in the US. Therefore, higher amounts of leverage are only available to FXCM clients living outside the US.

Standard accounts (2k minimum) all use No Dealing Desk (NDD) forex execution and can have up to 100:1 leverage outside the US. Mini accounts ($50 account opening minimum) with equity less than 10k can have up to 400:1 forex leverage; between 10k and 20k up to 200:1.*


Quoting Borowikbo
Also, do you position all of the new clients in B book and you move me to A book only after certain profit on the account is hit?
FXCM offers different account types, so you can choose the execution model we provide you, when you open your trading account with us. We offer No Dealing Desk (NDD) forex execution on Standard accounts (2k account opening minimum) and DD execution on Mini accounts ($50 opening minimum).

Transparency is at the core of everything we offer at FXCM. While other brokers don't tell you what the restrictions are with their execution and you end up finding out the hard way, FXCM provides you all the information you need to make the right decision and have an excellent trading experience that meets your expectations.

On the DD model used for Mini accounts, we will face market risk as a result of entering into trades with clients. Because of this risk, FXCM needs to implement certain restrictions during news events.^

Additionally, we may take steps to mitigate the risk arising from market making more effectively by transferring your underlying account to our NDD offering. That means, we don't have to resort to the dealer intervention practices (re-quotes and excessive spread widening particularly during news events) which can occur with DD-only brokers, and you can have confidence in trading your FXCM account regardless of the account type you choose.



* Mini accounts with equity greater than 20k are automatically converted to Standard accounts with NDD execution and a maximum of 100:1 leverage. Note that leverage magnifies gains and losses. For more information on how to use effective leverage, here's a DailyFX article: http://bit.ly/24EojEQ

^ The typical 2-5 pip minimum distance from current market rate for stop and limit orders on DD accounts could increase to upwards of 10 pips. Note that NDD accounts with FXCM have no such restrictions regarding order placement.
  • #9,030
  • May 12, 2016 4:10pm May 12, 2016 4:10pm
Quoting CatMan
Slippage is not systematically against the client, isn't it ?
Hi CatMan,

The stats for orders executed through FXCM over a 12-month period prove our clients receive positive slippage as frequently as negative slippage overall:

  1. 76.2% of all orders had NO SLIPPAGE.
  2. 13.5% of all orders received positive slippage.
  3. 10.2% of all orders received negative slippage.
  4. Over 58% of all limit and limit entry orders received positive slippage.
  5. 52% of all stop and stop entry orders received negative slippage.


However, positive slippage occurs most frequently with limit orders, while negative slippage occurs most frequently with stop orders. This is due to the momentum of price movement when these order types are triggered. Limit orders are triggered when the price is moving in your favor, while stop orders are triggered when the price is moving against you.


Quoting CatMan
Also look at the unashamed promotion they make by adding a separate line in the trades overview, when they close a trade with a minute positive slippage. Compared to the negative slippage of 25pips ... what a mockery !
The reason the positive slippage you received on two trades was smaller on average than the negative slippage you received on other trades is because of the order types involved.

Market orders receive positive slippage as frequently as negative slippage, but most market orders are executed with no slippage. When slippage does occur on market orders, the magnitude of this slippage (positive or negative) tends not to be as large as either the negative slippage received on stop orders or the positive slippage received on limit orders.

Quoting CatMan
Compared to the negative slippage of 25pips ... what a mockery !
The screenshot you posted shows a mixture of market orders and stop orders, but no limit orders. If you used limit orders as frequently as you used stop orders, you would receive positive slippage as often as you receive negative slippage.
  • #9,031
  • May 12, 2016 4:30pm May 12, 2016 4:30pm
Brexit: IN or OUT?


The Brexit referendum is the outcome of a policy initiative by the British Government to give citizens the chance to vote on whether Britain should remain a part of the European Union or whether the country should leave.

The referendum date has been set for 23rd June 2016 and following the European Union Referendum Act 2015 will put the following question to the electorate via a ballot:

Should the United Kingdom remain a member of the European Union or leave the European Union?

The lead up to this vote is likely to cause volatility in the markets which could provide opportunities to traders as both outcomes will cause a certain amount of immediate uncertainty.


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If Britain decides to leave the EU, there will likely need to be a period of 2 years to be able to give notice along with a trade deal renegotiation and if Britain stays, there remains the question of the negotiated settlement and whether this could be overruled.

The DailyFX research team can help you to navigate the ongoing Brexit volatility in a unique series of webinars ending with a rally in the final week.


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What would a Brexit mean for the UK economy, assessing both the short and long term impacts? How will the decision affect traders across multiple markets? How will the Pound react? To hear their insights and analyses on the impact of this vote, you can sign up for the free webinar series.
  • #9,032
  • Edited 6:23am May 13, 2016 1:48am | Edited 6:23am
Quoting Jason Rogers
{quote} Hi CatMan, The stats for orders executed through FXCM over a 12-month period prove our clients receive positive slippage as frequently as negative slippage overall:

  1. 76.2% of all orders had NO SLIPPAGE.
  2. 13.5% of all orders received positive slippage.
  3. 10.2% of all orders received negative slippage.
  4. Over 58% of all limit and limit entry orders received positive slippage.
  5. 52% of all stop and stop entry orders received negative slippage.

However, positive slippage occurs most frequently with limit orders, ........

Interesting answer, however.......

  1. What is the reference for this study.
  2. The image shows slippage for a CFD product. CFD's are DD and not NDD. Are the above stats referenced against DD fills, NDD fills or both ? If the above study includes both DD and NDD fills then, as it includes different products with different execution models, it cannot be an accurate metric.
  3. What are the seperate slippage stats/metrics/studies for DD and NDD individually ? Can you kindly provide references for the stats.

TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #9,033
  • May 13, 2016 7:07am May 13, 2016 7:07am
Hi Jason,

I'm trying to access FXCM website but it is not responding! is it a temporary thing ?

I have problem with metatradeer charts.... they do not reflect the true spreads! how can I solve this problem?
  • #9,034
  • May 13, 2016 8:43am May 13, 2016 8:43am
Hi Jason,

I have a question to you regarding a mobile version of the TS2. Is there an option to close all the open trades at once? On the desktop version or the website it can be done by choosing "Close All Positions", but I haven't seen such option at the mobile app.
  • #9,035
  • May 13, 2016 12:52pm May 13, 2016 12:52pm
Quoting Phylo
{quote} Interesting answer, however....... What is the reference for this study. The image shows slippage for a CFD product. CFD's are DD and not NDD. Are the above stats referenced against DD fills, NDD fills or both ? If the above study includes both DD and NDD fills then, as it includes different products with different execution models, it cannot be an accurate metric. What are the seperate slippage stats/metrics/studies for DD and NDD individually ? Can you kindly provide references for the stats.
Hi Phylo,

The execution study covered a 12-month period from September 2013 through August 2014. At that time, FXCM offered only No Dealing Desk (NDD) forex execution, since we had not yet introduced the Mini account option with DD execution. Therefore, the stats above are for NDD forex trades only. However, I've noted your interest in seeing additional execution stats for CFD trades and Mini account (DD) forex trades and will keep you posted if we release a new study.

In the meantime, it's important to note that FXCM clients can also benefit from positive slippage on CFD trades as CatMan's screenshot above proves. It's simply that positive slippage is more common with limit orders, while negative slippage is more common with stop orders due to the momentum of price movement when such order types are triggered.

FXCM even has a feature on Trading Station called Range Entry that allows you to set a limit on the amount of negative slippage you are willing to accept on a stop order*. The Range Entry feature only limits negative slippage, not positive slippage. Even when you specify a certain negative slippage tolerance, FXCM will fill your order at a better price if it's available.

In this earlier post, I show an example of how to use the Range Entry feature: http://www.forexfactory.com/showthre...22#post8552322


* For risk management purposes it's best to use this Range Entry feature only for opening new positions with stop orders (AKA Stop Entry orders) and not for closing existing positions with stop orders (AKA Stop Loss orders). The reason is because negative slippage on a Stop Loss order is better than the trade remaining and potentially losing even more.
  • #9,036
  • May 13, 2016 1:19pm May 13, 2016 1:19pm
Quoting faheem999
Hi Jason, I'm trying to access FXCM website but it is not responding! is it a temporary thing ? I have problem with metatradeer charts.... they do not reflect the true spreads! how can I solve this problem?
Hi Faheem,

Your forum profile mentions you live in Saudi Arabia. Some of our other clients in Saudi Arabia reported the same problems loading our website earlier today. It's seems to be an issue with your local internet service provider. Hopefully, it's only a temporary issue on their end.

In the meantime, if you were looking for specific information from our website, please let me know and I can post it here. Alternatively, you can call our live customer support team for more details. Below are our toll free numbers in Saudi Arabia.

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Quoting faheem999
I have problem with metatradeer charts.... they do not reflect the true spreads! how can I solve this problem?
When you use the MT4 platform, the spreads you see on your charts will depend on the MT4 server to which you are connected. Note that your account login details also give you access to Trading Station. When you use Trading Station, the spreads you see on your charts will depend on your account type: Mini or Standard.

Is your MT4 account live or demo?

I ask because our MT4 chart solution has already been implemented for live accounts. That means whether you have a Mini or Standard account, you can now trade your USD-denominated trading account with MT4 charts that reflect the spreads available to you. If you complete the form below, your MT4 account can be set up with the appropriate charts:

  1. MT4 Chart Update for FXCM UK Clients
  2. MT4 Chart Update for FXCM US Clients


Currently, the charts on all our USD-denominated MT4 demo servers reflect the all-inclusive Mini account spreads.

However, we are in the process of updating some of these demo servers to reflect our raw FX spreads for Standard accounts.

I will post an update here when we have USD MT4 demos available that reflect our Standard forex spreads.

  • #9,037
  • May 13, 2016 1:33pm May 13, 2016 1:33pm
Quoting Aneczka
Hi Jason, I have a question to you regarding a mobile version of the TS2. Is there an option to close all the open trades at once? On the desktop version or the website it can be done by choosing "Close All Positions", but I haven't seen such option at the mobile app.
Hi Aneczka,

While there isn't an option on Trading Station Mobile to Close All Positions like there is on Trading Station Desktop, you can go to the Summary tab on TS Mobile and Close All trades in the same currency pair at once.
  • #9,038
  • May 13, 2016 1:48pm May 13, 2016 1:48pm
Quoting Jason Rogers
{quote} Hi Aneczka, While there isn't an option on Trading Station Mobile to Close All Positions like there is on Trading Station Desktop, you can go to the Summary tab on TS Mobile and Close All trades in the same currency pair at once.
Right, I new about that option, but it isn't quite the same. Do you know if there is any plan to add the option of closing all the trades at once in a future app update?
  • #9,039
  • May 15, 2016 9:15am May 15, 2016 9:15am
Quoting Jason Rogers
{quote} Hi Faheem, Your forum profile mentions you live in Saudi Arabia. Some of our other clients in Saudi Arabia reported the same problems loading our website earlier today. It's seems to be an issue with your local internet service provider. Hopefully, it's only a temporary issue on their end. In the meantime, if you were looking for specific information from our website, please let me know and I can post it here. Alternatively, you can call our live customer support team for more details. Below are our toll free numbers in Saudi Arabia. {image}...

Hi Jason,

Thank you for the detailed response.

I managed to access the site by using a VPN.
I've submitted the form you sent, what shall I expect/do next ?

best regards
Fahad
  • #9,040
  • May 16, 2016 7:54am May 16, 2016 7:54am
FXCM, eleven years ago.
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