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  • #9,041
  • Edited 2:08pm May 16, 2016 1:11pm | Edited 2:08pm
Quoting Jason Rogers
{quote} Hi Phylo, The execution study covered a 12-month period from September 2013 through August 2014. At that time, FXCM offered only No Dealing Desk (NDD) forex execution, since we had not yet introduced the Mini account option with DD execution. Therefore, the stats above are for NDD forex trades only.......
The following is noted

  1. The image in post #Post 9,028 references only a single DD instrument (Ger30) yet a NDD slippage stat is quoted in reply.
  2. The quoted NDD slippage stats is not identified as a NDD stat.
  3. The quoted NDD slippage stats study is not current or updating but outdated covering September 2013 - August 2014.

Quoting Jason Rogers
{quote} ......It's worth noting that to this day, some brokers may still not provide positive slippage to their clients, while others may provide positive slippage on some order types, but don't provide it on other order types.
It's worth noting that to this day, some brokers provide Q1, Q2, Q3 & Q4 slippage stats; stats that are ongoing, current, uptodate.
TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #9,042
  • May 16, 2016 2:07pm May 16, 2016 2:07pm
Quoting Aneczka
{quote} Right, I new about that option, but it isn't quite the same. Do you know if there is any plan to add the option of closing all the trades at once in a future app update?
I haven't heard of such a plan at this time, but I've shared your request with our mobile app team. Thanks!
  • #9,043
  • May 16, 2016 2:10pm May 16, 2016 2:10pm
Quoting faheem999
{quote} Hi Jason, Thank you for the detailed response. I managed to access the site by using a VPN. I've submitted the form you sent, what shall I expect/do next ? best regards Fahad
It's my pleasure, Fahad

You can expect an email from our Operations department with new your new account login. This will give you access to an MT4 server with charts reflecting our Standard account (No Dealing Desk) forex spreads.
  • #9,044
  • May 16, 2016 2:17pm May 16, 2016 2:17pm
Quoting forexhr
FXCM, eleven years ago.{image}
Hi Forexhr,

Thanks for sharing that blast from the past! 5 pip spreads on EUR/USD

I joined FXCM in 2005. Have you been trading with us since 2004? Thank you for being a client of ours all these years.
  • #9,045
  • May 16, 2016 2:29pm May 16, 2016 2:29pm
Quoting Phylo
stats that are ongoing, current, uptodate.
Hi Phylo,

I've passed on your request and will let you know if we release some more recent execution data for you. That said, I'm confident new execution stats would show FXCM clients continue to receive positive slippage as frequently as negative slippage overall. :nerd:

In the meantime, please also note the image in #Post 9,028 proves positive slippage is possible with FXCM not only on forex, but also on CFD products like GER30. Positive slippage is more common with limit orders, while negative slippage is more common with stop orders due to the momentum of price movement when such order types are triggered.

Furthermore, FXCM provides traders with features like Market Range and Range Entry to help you limit negative slippage while still receiving the full benefits of any positive slippage that's available: http://bit.ly/1NvTXzl
  • #9,046
  • Edited May 17, 2016 4:36am May 16, 2016 5:15pm | Edited May 17, 2016 4:36am
Quoting Jason Rogers
{quote} Hi Phylo, I've passed on your request and will let you know if we release some more recent execution data for you.

  1. Does this sound like a request - It's worth noting that to this day, some brokers provide Q1, Q2, Q3 & Q4 slippage stats; stats that are ongoing, current, uptodate - or does it sound like notice of what actually represents transparency and credibilty as apposed to desperate rhetorical spin referencing an outdated study of yesteryear.
  2. Slippage stats published Q1, Q2, Q3 & Q4 represents current transparency and credibility.
  3. A single outdated slippage study from 2013 - 2014 does not measure up to current transparency and credibilty.

TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #9,047
  • Edited 6:27pm May 16, 2016 6:07pm | Edited 6:27pm
Quoting Jason Rogers
{quote}.....In the meantime, please also note the image in #Post 9,028 proves positive slippage is possible with FXCM not only on forex, but also on CFD products like GER30.

  1. The image in #Post 9,028 is an insignificant snapshot covering +/- 28 trades and does not represent a Quarterly Slippage Statistical publication available to regulatory scrutiny.
  2. Not all slippage calculations in the image in #Post 9,028 are verifiable beyond doubt.
  3. Three slippage calculations are verifiable: -0.05, +0.56 & +0.85.
  4. All other slippage calculations, both negative and positive, involve numbers that are hidden or humanly added and therfore are not verifiable beyond doubt.

TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #9,048
  • Edited 9:51am May 17, 2016 9:39am | Edited 9:51am
Just wondering why FXCM (or FXCM UK) doesn't accept clients from South Korea (yes, South, not North) while it still accepts clients from Bangladesh (no offense). Is this because they have local partners (white labeling) and doesn't want conflict of interest?
LMAX, Dukas, Pepperstone all accept S.Korean clients by the way.... I am not really up to FXCM but somewhat uncomfortable to the fact that I was rejected by a broker. Koreans are gamblers in nature (KOSPI futures/options market used to be in top 5 liquidity in the world) and FXCM loses big potential clients..... LOL.
Simplicity is the ultimate sophistication - Leonardo da Vinci
  • #9,049
  • May 17, 2016 12:32pm May 17, 2016 12:32pm
Quoting Jason Rogers
{quote} Hi Forexhr, Thanks for sharing that blast from the past! 5 pip spreads on EUR/USD I joined FXCM in 2005. Have you been trading with us since 2004? Thank you for being a client of ours all these years.
I have been with FXCM since 2003.
  • #9,050
  • May 17, 2016 1:51pm May 17, 2016 1:51pm
Quoting Phylo
{quote} Does this sound like a request - It's worth noting that to this day, some brokers provide Q1, Q2, Q3 & Q4 slippage stats; stats that are ongoing, current, uptodate - or does it sound like notice of what actually represents transparency and credibilty as apposed to desperate rhetorical spin referencing an outdated study of yesteryear. Slippage stats published Q1, Q2, Q3 & Q4 represents current transparency and credibility. A single outdated slippage study from 2013 - 2014 does not measure up to current transparency and credibilty.
Quoting Phylo
{quote} The image in #Post 9,028 is an insignificant snapshot covering +/- 28 trades and does not represent a Quarterly Slippage Statistical publication available to regulatory scrutiny. Not all slippage calculations in the image in #Post 9,028 are verifiable beyond doubt. Three slippage calculations are verifiable: -0.05, +0.56 & +0.85. All other slippage calculations, both negative and positive, involve numbers that are hidden or humanly added and therfore are not verifiable beyond doubt.
You make some great points, Phylo, and I apologize for referring to your comments about wanting access to more slippage stats as a request. In our defense and to your credit, you are the first person ever to ask me about this. Like me, I think everyone else assumed one year of data showing FXCM clients receive positive slippage as frequently as negative slippage was as good as the next. I have conveyed your interest in a new and more comprehensive execution study to the higher ups.
  • #9,051
  • May 17, 2016 1:53pm May 17, 2016 1:53pm
Quoting heispark
Just wondering why FXCM (or FXCM UK) doesn't accept clients from South Korea (yes, South, not North) while it still accepts clients from Bangladesh (no offense). Is this because they have local partners (white labeling) and doesn't want conflict of interest? LMAX, Dukas, Pepperstone all accept S.Korean clients by the way.... I am not really up to FXCM but somewhat uncomfortable to the fact that I was rejected by a broker. Koreans are gamblers in nature (KOSPI futures/options market used to be in top 5 liquidity in the world) and FXCM...
Hi Heispark,

As you have guessed, FXCM has institutional trading relationships with several major brokerages in South Korea, and we have had a longstanding policy of not opening retail trading accounts there ourselves. I hope you will no longer feel discomfort over this, because we mean no offense to you or your compatriots.
  • #9,052
  • May 17, 2016 1:54pm May 17, 2016 1:54pm
Quoting forexhr
{quote} I have been with FXCM since 2003.
Honored Elder, it a great privilege for us to have you as our client for 13 years and counting.
  • #9,053
  • May 17, 2016 5:03pm May 17, 2016 5:03pm
Quoting Jason Rogers
{quote} Hi Heispark, As you have guessed, FXCM has institutional trading relationships with several major brokerages in South Korea, and we have had a longstanding policy of not opening retail trading accounts there ourselves. I hope you will no longer feel discomfort over this, because we mean no offense to you or your compatriots.
Thank you for the details Jason.
Unfortunately, FXCM's local partners charge much higher spread (especially minor pairs) and don't have competitive edge. No wonder they don't do business very well. I hope FXCM changes the policy in the future....
Simplicity is the ultimate sophistication - Leonardo da Vinci
  • #9,054
  • May 17, 2016 11:55pm May 17, 2016 11:55pm
Quoting Jason Rogers
{quote} Honored Elder, it a great privilege for us to have you as our client for 13 years and counting.
Hello Jason,since yesterday evening, my fxcm mobile app is not working anymore. I can not log in but my Internet connection is ok. Are the Servers down? I have trades running. I can Start the app but I'm not able to log in. I can give you a Screenshot but it is on german.
Attached Image (click to enlarge)
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  • #9,055
  • May 18, 2016 8:13am May 18, 2016 8:13am
Hello Jason,

i have got a question concerning your VPS service. In particular it is not clear, how the minimum deposit is accounted for the "free" service. Is it sufficient to have the critical amount available at the end of the month? On average? Or is it necessary to stay above the limit all the time?

Couldnt manage to find the answer on your business terms or client agreement. So I would be happy to gain some insight into this. Thank you in advance.

Drolph
  • #9,056
  • May 18, 2016 3:08pm May 18, 2016 3:08pm
Quoting Mbt
{quote} Hello Jason,since yesterday evening, my fxcm mobile app is not working anymore. I can not log in but my Internet connection is ok. Are the Servers down? I have trades running. I can Start the app but I'm not able to log in. I can give you a Screenshot but it is on german. {image}
Hi Mbt,

I haven't heard of any issue on our end that could be preventing you from logging into Trading Station Mobile. I've logged into the mobile app several times today myself. Try uninstalling the app from your phone/tablet and reinstalling it from the Google Play/Apple App store.

For future reference, if you ever have a problem logging into one of our platforms during trading hours, please call our toll-free number in Germany (0800 101 4751). Our live customer support team can troubleshoot the issue in real time and transfer your call to our trading desk, if you need to place/modify an order over the phone.
  • #9,057
  • May 18, 2016 3:09pm May 18, 2016 3:09pm
Quoting Drolph
Hello Jason, i have got a question concerning your VPS service. In particular it is not clear, how the minimum deposit is accounted for the "free" service. Is it sufficient to have the critical amount available at the end of the month? On average? Or is it necessary to stay above the limit all the time? Couldnt manage to find the answer on your business terms or client agreement. So I would be happy to gain some insight into this. Thank you in advance. Drolph
Hi Drolph,

Your balance is spot checked sometime in the middle of each month. Those accounts with a balance above 5k get their VPS for free. I wish I had a more precise answer for you, but the exact date when balances are spot checked could vary slightly from one month to the next. If you have additional questions, please email VPS at FXCM dot COM.
  • #9,058
  • May 18, 2016 3:54pm May 18, 2016 3:54pm
Hi Jason,

Does FXCM accept traders from Quebec (Canada)?


Sai Ram
Being a fxtrader is not easy. Ones must working hard.
  • #9,059
  • May 18, 2016 8:12pm May 18, 2016 8:12pm
Why so many invalid prices and off quotes?
My Threads: Trading is as simple as 1-2-3, Highest Open / Lowest Open Trade
  • #9,060
  • May 18, 2016 8:58pm May 18, 2016 8:58pm
Can fxcm please allow for customizable chart time frames like 3 minute, 10 minute, and 2 day charts? ​
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