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FXCM Discussion

  • #9,001
  • Edited May 3, 2016 9:59am May 2, 2016 7:23pm | Edited May 3, 2016 9:59am
Quoting Mm8
{quote} hello Jason that would be nice thankyou as i am confused as to how trades with a negative balance can be closed and reopend without me sustaining a loss in them .
Hi Mm8,

Since I don't know your specific trades, I will provide a general example.

If you close a trade at a certain price in Account 1 and simultaneously open a trade in the same currency pair, in the same direction, for the same size and at the same price in Account 2, it's as if you never closed out the first trade at all.

For example, suppose I bought 100k of currency pair ABC/XYZ at 1.0000 in Account 1. The trade goes against 100 pips, and is now trading at 0.9900. I close the trade in Account 1 at this price, and simultaneously buy 100k of ABC/XYZ at 0.9900 in Account 2. The market then goes 200 pips in favor of my trade and I'm able to close my trade in Account 2 at 1.0100. My loss on Account 1 is 100 pips, and my profit in Account 2 is 200 pips. Therefore, my net profit is 100 pips, the same as if I'd bought 100k ABC/XYZ at 1.0000 and sold at 1.0100 in a single account.

My colleague in Sydney can walk you through how you can do this with your specific trades, if you send me a PM with your contact details and the best time to reach you.
  • #9,002
  • May 3, 2016 6:44am May 3, 2016 6:44am
Quoting Jason Rogers
{quote} The fact that there is no record with your bank or us of your ACH attempt suggests that your request did not even make it past your computer. You may have completed the ACH deposit form incorrectly which prevented it from going through. Our live customer support team can walk you through the ACH deposit over the phone any time 24 hours a day, if you call us at 1-888-50-FOREX (36739). {quote} You said you use the terms debit and credit interchangeably. Is it possible that's what you did when you spoke with your bank? Credit card deposits...
Hey Jason, just another (probably final) update. Last night, my FXCM account rep confirmed that FXCM is not able to do ACH deposits from savings accounts. Since my account is type savings, FXCM does not support ACH transfers from it. I'm annoyed that it's taken nearly two weeks to learn this, and I wish this was listed on the ACH deposit page. I even called FXCM support last week, and the rep on the phone confirmed that FXCM could do ACH transfers from my Savings Account. I sent in a copy of my Savings Account bank statement, and still no one recognized that FXCM was not capable of doing the ACH transfer from the account. I guess the limitation isn't widely known, and that's why it's taken a so long to get a straight answer.

Anyway, thanks for looking into this for me. It's been frustrating for me, and you were patient. Thank you.
  • #9,003
  • May 3, 2016 10:46am May 3, 2016 10:46am
Hi Jason!
I see FXCM offers free VPS if account have more than $5000. Can I have both my FXCM live account and a couple of other brookers demo on it? How many instances of mt4 can I use on it?
Best wishes
  • #9,004
  • May 3, 2016 2:34pm May 3, 2016 2:34pm
Quoting ecafyelims
{quote} Hey Jason, just another (probably final) update. Last night, my FXCM account rep confirmed that FXCM is not able to do ACH deposits from savings accounts. Since my account is type savings, FXCM does not support ACH transfers from it. I'm annoyed that it's taken nearly two weeks to learn this, and I wish this was listed on the ACH deposit page. I even called FXCM support last week, and the rep on the phone confirmed that FXCM could do ACH transfers from my Savings Account. I sent in a copy of my Savings Account bank statement, and still no...
Hi Ecafyelims,

Thanks for your update. I apologize for any confusion. We state on our website that ACH deposits work like an electronic check, and that you must enter your checking account number. Based on your feedback, I will follow up with our Operations department to see how we can make it clearer to everyone that only checking account numbers and not savings account numbers should be used for ACH.

As I mentioned to you in an earlier post, you can deposit funds using a debit card. This is not the same as a credit card. (In fact, credit card deposits are not allowed by US regulations.) The funds from a debit card deposit are transferred from your checking account to your trading account just as they would be with an ACH deposit. A key advantage of debit card deposits is that they can be instant, while ACH deposits can take 1 to 5 business days to appear in your trading account.

If you have a daily limit on debit card transactions, you may have to call your bank to authorize a one-time exception for this deposit. Please let me know if you have any further questions.
  • #9,005
  • May 3, 2016 2:55pm May 3, 2016 2:55pm
Quoting Elovv
Hi Jason! I see FXCM offers free VPS if account have more than $5000. Can I have both my FXCM live account and a couple of other brookers demo on it? How many instances of mt4 can I use on it? Best wishes
Hi Elovv,

Your VPS works like any Windows machine, so you can install and run different platforms on it. In regards to how many instances of MT4 you can run at the same time, that will depend on the computational demands of your strategies. Below are the specs for the 2 VPS options we offer free to accounts with a 5k balance.


FXColo.com

  1. Memory: 2,560 MB
  2. Disk Space: 40 GB
  3. OS: Windows Server 2008 R2, 32 Bit


BeeksFX.com

  1. Memory: 1,680 MB
  2. Disk Space: 30 GB
  3. OS: Windows 2012 Server Datacenter Edition


If you require additional memory or disk space, both VPS providers can offer these for an additional fee, and details are available on their websites.

  • #9,006
  • May 5, 2016 7:29am May 5, 2016 7:29am
Quoting Jason Rogers
{quote} Hi TGM, We have been making some updates on the back end which in the long run should improve how efficiently our live support reps can handle online chats, but as with any updates there can be some intermittent issues with the implementation. For this, I apologize. You should be able to access live chat now, but please let me know if you run into any difficulty in the future. Also, for immediate assistance, you can always call our live support team 24 hours a day, 7 days a week. Your forum profile mentions you live in the UK...
​Still no live chat Jason?
  • #9,007
  • May 5, 2016 9:47am May 5, 2016 9:47am
Quoting TheGreatMilenko
{quote} ​Still no live chat Jason?
Hi TGM,

It's based on the level of chat volume at any given time. If all of our support reps on chat are already handling their maximum number of chats, the live chat button on our website will be disabled. If you require immediate assistance you can call our live support team anytime 24 hours a day. Our toll-free number you can use in the UK is 0808 234 8789. Alternatively, you can email our live support team at info AT fxcm DOT com with your questions.
  • #9,008
  • May 5, 2016 9:53am May 5, 2016 9:53am
Quoting badboy_black
Is TS2 compatible with myfxbook? I get an error message "Incorrect username or password", but I am quite sure the information is correct, because I login TS2 therefore with success. Can't figure out where is the problem. Please help. {image}
Hello. I have the same problem. I tried on two different computers, without result.
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  • #9,009
  • Edited 12:25pm May 5, 2016 11:52am | Edited 12:25pm
Quoting Alexgtiy
{quote} Hello. I have the same problem. I tried on two different computers, without result. {image}
Welcome to the forum, Alex

I notice from your screenshot you have two accounts added to the Trading Station Publisher on Myfxbook. Have you been able to connect with either of them? I see one of the accounts is marked as a demo. Is the other one live?

You might also be interested in FXCM's own Trading Analytics site: http://taweb.fxcorporate.com/
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  • #9,010
  • May 5, 2016 12:42pm May 5, 2016 12:42pm
Quoting Jason Rogers
{quote} Welcome to the forum, Alex I notice from your screenshot you have two accounts added to the Trading Station Publisher on Myfxbook. Have you been able to connect with either of them? I see one of the accounts is marked as a demo. Is the other one live? You might also be interested in FXCM's own Trading Analytics site: http://taweb.fxcorporate.com/ {image}
Hello. Yes, I could not connect to any account. One demo account and one real.
  • #9,011
  • May 5, 2016 3:01pm May 5, 2016 3:01pm
Quoting Jason Rogers
{quote} Hi TGM, It's based on the level of chat volume at any given time. If all of our support reps on chat are already handling their maximum number of chats, the live chat button on our website will be disabled. If you require immediate assistance you can call our live support team anytime 24 hours a day. Our toll-free number you can use in the UK is 0808 234 8789. Alternatively, you can email our live support team at info AT fxcm DOT com with your questions.
ok. Thank you.
  • #9,012
  • Edited 3:13pm May 6, 2016 2:57pm | Edited 3:13pm
Quoting Alexgtiy
{quote} Hello. Yes, I could not connect to any account. One demo account and one real.
I tried linking one of my accounts to Myfxbook using the Trading Station Publisher and was able to do so without any problems.

Make sure you check the box under Publish. Then hit the Start button. You should see a green check market appear under Status.
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  • #9,013
  • May 6, 2016 3:06pm May 6, 2016 3:06pm
Quoting Jason Rogers
{quote} I tried linking one of my accounts to Myfxbook using the Trading Station Publisher and was able to do so without any problems.
Customer service Myfxbook said that I should to provide access to the API in my FXCM account. I spoke with customer service FXCM and they enabled API in my acc.
Thanks for the help.
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  • #9,014
  • May 6, 2016 3:15pm May 6, 2016 3:15pm
Quoting Alexgtiy
{quote} Customer service Myfxbook said that I should to provide access to the API in my FXCM account. I spoke with customer service FXCM and they enabled API in my acc. Thanks for the help. {image}
Thanks for the update, Alex. I'm glad that's working for your now.
  • #9,015
  • Edited 1:50am May 7, 2016 1:33am | Edited 1:50am
FXCM Asia. If genuine FXCM address, needs fixing.
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TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #9,016
  • May 7, 2016 6:43pm May 7, 2016 6:43pm
Quoting Phylo
FXCM Asia. If genuine FXCM address, needs fixing.{image}
Hi Phylo,
it's because no more FXCM Asia.
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Baby needs love, milk, and money.
  • #9,017
  • May 7, 2016 10:06pm May 7, 2016 10:06pm
Quoting bpran
{quote} Hi Phylo, it's because no more FXCM Asia. {image}
Thanks
TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #9,018
  • May 9, 2016 5:21am May 9, 2016 5:21am
Hi, is it true from FXCM?
https://www.fxcm.com/id/edm/16/account-offer.html
  • #9,019
  • May 9, 2016 10:42am May 9, 2016 10:42am
Quoting Phylo
FXCM Asia. If genuine FXCM address, needs fixing.{image}
Quoting bpran
{quote} Hi Phylo, it's because no more FXCM Asia. {image}
Thanks Bpran, and welcome to the discussion!

Quoting Phylo
{quote} Thanks
Phylo, for more information on this, you can see my post mentioning our sale of FXCM Hong Kong to Rakuten Securities last September: http://www.forexfactory.com/showthre...05#post8493005
  • #9,020
  • May 9, 2016 11:14am May 9, 2016 11:14am
Quoting aquasunboy
Hi, is it true from FXCM?
Hi Aquasunboy,

That link is from FXCM's Indonesia website, so the information about our account promotions there is accurate. For more details on them, you can contact my colleague Ridwan Gunawan who speaks Indonesian. You can email him at [email protected] or call him at 001-8030-191-368 (Indosat) / 007-8030-191-368 (PT Telkom).
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