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  • #581
  • Aug 7, 2015 3:19am Aug 7, 2015 3:19am
Quoting guguxpto
still have dificulty to understend if y open 1 eur posicion gbp jpy what is my margin ?
Dear guguxpto,

When calculating the required margin you need to take into accounts various factors, such as the currency of your account, leverage, and value of a position.

Margin calculation formula for forex instruments is the following:

(lots * contract size / leverage) where the result is at always in the primary currency of the symbol (base currency).

For STANDARD accounts all forex instruments have a contract size of 100 000 units. For MICRO accounts all forex instruments have a contract size of 1 000 units.

For instance, if the base currency for your trading account is GBP, your leverage is 1:500 and you are trading 1 lot GBPJPY, the margin will be calculated like this:

(1 * 100,000 / 500) = GBP 200

GBP is the primary currency of the symbol GBPJPY, and because your account is in GBP, no further conversion is needed. However, if your account is in a different currency, the system will automatically convert GBP 200 to the currency of your account at the actual rate.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #582
  • Aug 9, 2015 6:49am Aug 9, 2015 6:49am
Quoting XM
{quote} Dear guguxpto, When calculating the required margin you need to take into accounts various factors, such as the currency of your account, leverage, and value of a position. Margin calculation formula for forex instruments is the following: (lots * contract size / leverage) where the result is at always in the primary currency of the symbol (base currency). For STANDARD accounts all forex instruments have a contract size of 100 000 units. For MICRO accounts all forex instruments have a contract size of 1 000 units. For instance, if the base...
I am interested to open my live with you but I have some questions:

Can you tell me about regulation and server time GMT? How do you protect client money?

Whats about spreads?

Thanks.
I Win, I Lose, It's my Job... And I Love it!
  • #583
  • Aug 10, 2015 3:31am Aug 10, 2015 3:31am
Quoting umairsheikh2
{quote} I am interested to open my live with you but I have some questions: Can you tell me about regulation and server time GMT? How do you protect client money? Whats about spreads? Thanks.
Dear umairsheikh2,

The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time.

The company regulated by the Cyprus Securities and Exchange Commission (CySEC) under the license number 120/10, and registered with FCA (FSA, UK), under the reference no. 538324, and operates in accordance with the Markets in Financial Instruments Directive (MiFID).

As a licensed and regulated financial institution we safeguard clients' funds by keeping them segregated from our company funds, in tier 1 banking institutions and ensures that these cannot be used either by us or by our liquidity providers under any circumstances. Moreover, we provide retail clients with additional protection through the Investor Compensation Fund.

XM offers all traders, without exception, the same tight spreads for all account types and trade sizes, without charging any extra fees or commissions. To learn more about XM spreads, please visit this page.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #584
  • Aug 10, 2015 10:32am Aug 10, 2015 10:32am
Quoting XM
{quote} Dear umairsheikh2, The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time. The company regulated by the Cyprus Securities and Exchange Commission (CySEC) under the license number 120/10, and registered with FCA (FSA, UK), under the reference no. 538324, and operates in accordance with the Markets in Financial Instruments Directive (MiFID). As a licensed and regulated financial institution we safeguard clients' funds by keeping them segregated from our company funds, in tier 1 banking institutions and ensures...
Thanks for replied.

If I am not wrong XM is the Market Maker, am I right? and Can you tell me about slippage? I have talked with XM representative, she does not give me proper answer about this.
I Win, I Lose, It's my Job... And I Love it!
  • #585
  • Aug 10, 2015 2:36pm Aug 10, 2015 2:36pm
Are you okay with skrill payments such as deposit and withdrawal?
I Win, I Lose, It's my Job... And I Love it!
  • #586
  • Aug 12, 2015 3:16am Aug 12, 2015 3:16am
Quoting umairsheikh2
{quote} Thanks for replied. If I am not wrong XM is the Market Maker, am I right? and Can you tell me about slippage? I have talked with XM representative, she does not give me proper answer about this.
Dear umairsheikh2,

XM is classified as a market maker because we operate a dealing desk whose primary function is to process telephone orders. However, all client positions are covered through multiple liquidity providers and we do not benefit from client losses in any way. Our execution is highly optimized, with 99.35% of all orders being executed in less than 1 second, coupled with a strict no re-quotes and no rejections policy.

Slippages hardly ever occur if you trade with us. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.

At XM, your orders are filled at the best available market price, which may be to your benefit.

More information on the XM Execution Policy is available here.

Quoting umairsheikh2
Are you okay with skrill payments such as deposit and withdrawal?
Yes, you can deposit/withdraw funds from/to your Skrill account. Please read further detail about our deposit options and withdrawal options on our respective website pages.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #587
  • Aug 12, 2015 8:54am Aug 12, 2015 8:54am
Quoting XM
{quote} Dear umairsheikh2, XM is classified as a market maker because we operate a dealing desk whose primary function is to process telephone orders. However, all client positions are covered through multiple liquidity providers and we do not benefit from client losses in any way. Our execution is highly optimized, with 99.35% of all orders being executed in less than 1 second, coupled with a strict no re-quotes and no rejections policy. Slippages hardly ever occur if you trade with us. Sometimes, however, especially when important economic news...

Thanks alot for brief replied again. I have created live account with you, hope everything going perfect.
I Win, I Lose, It's my Job... And I Love it!
  • #588
  • Aug 13, 2015 6:04am Aug 13, 2015 6:04am
Quoting umairsheikh2
{quote} Thanks alot for brief replied again. I have created live account with you, hope everything going perfect.
You are welcome umairsheikh2!

Please let me know if you have any further question. Alternatively, you can always contact XM customer support department via email or speak to one of our representatives via live chat that is available 24/5.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #589
  • Aug 13, 2015 7:57am Aug 13, 2015 7:57am
probably already been answered but whats xms policy for news traders? are spreads widened when a big news announcement is due out?

regards damien
  • #590
  • Aug 13, 2015 12:29pm Aug 13, 2015 12:29pm
I read some good reviews about xm but unfortunately it will NOT work for me. This week I get a 20 pips slippage on uk jobs report.
  • #591
  • Aug 14, 2015 10:01am Aug 14, 2015 10:01am
Quoting wendigo
probably already been answered but whats xms policy for news traders? are spreads widened when a big news announcement is due out? regards damien
Dear wendigo,

News trading is allowed and we do not have any specific polices with regards to news trading.

When a major news announcement is being released spreads tend to get wider for a very brief period of time and slippage may occur due to the price gaps that result from market's reaction to a particular news announcement. However, when the price has moved significantly, you will always be filled at the best price available. This can work out to be either in your favor or against it.

At XM we make every effort to keep these discrepancies as low and as rare as possible thanks to our partnerships with multiple liquidity providers.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #592
  • Edited 2:59am Aug 16, 2015 1:35am | Edited 2:59am
I'm interesting in your services even you're already mentioned in your website that you are market makers judged by how you operate. However after further reading through Forexpeacearmy I found many weird case. 95% of negative related to profits eliminated cases were because of "exploiting / delay" in price. At first I believe in the way you replied but after one after another with a kind of "copy / paste" reply with the same reason I was a bit of skeptical. I wonder if it was your intention to create a delay intervene with opened order just to have them as an excuse to remove customer profits? Because there was no proof you could provide for each case you described / replied how you judge them in that way.

I do not believe that 10 out of 10 peoples whom their profits got eliminated were using a kind of EA / strategy that quite similar. This is a huge concern since I am trading manually with my hand (with a help from one click trader script to set SL / TP automatically after position opened). What if I make a profits then you come with "price exploiting / delay / using unethical method to trade" reason and take my profits off?

Another question, is there anyone who trade manually, got profits and really have their profits withdrawal to their account? Thank you.
  • #593
  • Aug 17, 2015 7:32am Aug 17, 2015 7:32am
Quoting Paul2524
I'm interesting in your services even you're already mentioned in your website that you are market makers judged by how you operate. However after further reading through Forexpeacearmy I found many weird case. 95% of negative related to profits eliminated cases were because of "exploiting / delay" in price. At first I believe in the way you replied but after one after another with a kind of "copy / paste" reply with the same reason I was a bit of skeptical. I wonder if it was your intention to create a delay intervene with opened order just to...
Dear Paul2524,

I can assure you that it is not our wish to trouble our clients and further confirm that we always endeavor to abide by the Terms and Conditions that govern company's relations with its clients. XM values its reputation and we never terminate accounts or invalidate trades, unless a major breach of the Terms and Conditions has occurred and sufficient evidence of the breach has been gathered.

It is not a question of manual trading or trading with an EA, it is question of what intention a person has when he uses XM's services. XM provides services to people who are interested in trading in the financial markets. However, some people that do not have a genuine interest in trading, may try exploit our services and trading platform by using sophisticated artificial intelligence software (it can be coded as an EA and/or as stand alone software) that allows to gain unfair advantage and exploit pricing mechanisms, and, needless to say, such activities will not be tolerated.

You have rightfully noticed that company's replies to several complaints were identical. The reason for this is that the nature of these violations was also identical. Furthermore, due to the Privacy Policy, only a limited amount of information can be provided in a response to posts on public forums. When we receive a complaint, a detailed response is always provided via email in accordance with the Complaint Handling Procedure.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #594
  • Aug 17, 2015 8:20am Aug 17, 2015 8:20am
Quoting Paul2524
I'm interesting in your services even you're already mentioned in your website that you are market makers judged by how you operate. However after further reading through Forexpeacearmy I found many weird case. 95% of negative related to profits eliminated cases were because of "exploiting / delay" in price. At first I believe in the way you replied but after one after another with a kind of "copy / paste" reply with the same reason I was a bit of skeptical. I wonder if it was your intention to create a delay intervene with opened order just to...

Paul,

I use XM and hold a balance 4x the SL I have at any open trade. They are not bad at all, if you know how to play the game. If I don't have any open trades or not planning to open any in the near future, I extract every penny from the account. I only keep money I need for margin on the 1 open position. I don't open more at one time. Also go with higher TF, so stop hunting will be more difficult for them.

If you open yourself for exploitation, they will abuse you. If you play wise, they won't have with what.

If you actually read your T&C when you opened the account, they reserve the right to forfeit any winnings and close down any account without reason. It's written there.

That bull on the logo is the only ting collateralizing the broker. They claim to be multi-billion dollar institution, and if you walk in and ask them to prove it, they open their vaults and there's a frozen bull in there they're scrapping for sirloin.
Best regards, Zef
  • #595
  • Aug 30, 2015 9:33pm Aug 30, 2015 9:33pm
Hi Andrey,

I have $1500+ in my live XM account, my question is will I get account manager? I heard when someone deposit $1000, he/she will get dedicated account manager; is it right?

I dont get any info for dedicated account manager...
I Win, I Lose, It's my Job... And I Love it!
  • #596
  • Aug 31, 2015 10:07am Aug 31, 2015 10:07am
Quoting umairsheikh2
Hi Andrey, I have $1500+ in my live XM account, my question is will I get account manager? I heard when someone deposit $1000, he/she will get dedicated account manager; is it right? I dont get any info for dedicated account manager...
Dear umairsheikh2,

Every client of XM has a dedicated account manager, regardless of the amount invested.

You should have received a welcome email from your account manager when you registered your account. Please PM me your account number and I will ask him to contact you.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #597
  • Aug 31, 2015 10:37am Aug 31, 2015 10:37am
Quoting XM
{quote} Dear umairsheikh2, Every client of XM has a dedicated account manager, regardless of the amount invested. You should have received a welcome email from your account manager when you registered your account. Please PM me your account number and I will ask him to contact you. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Thanks Andrey, PM has been send!
I Win, I Lose, It's my Job... And I Love it!
  • #598
  • Sep 2, 2015 1:06pm Sep 2, 2015 1:06pm
Andrey I have send you an other PM. Please Check!!
I Win, I Lose, It's my Job... And I Love it!
  • #599
  • Sep 3, 2015 3:53am Sep 3, 2015 3:53am
Quoting umairsheikh2
Andrey I have send you an other PM. Please Check!!
Dear umairsheikh2,

Your account manager will be in touch with you shortly.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #600
  • Sep 3, 2015 3:52pm Sep 3, 2015 3:52pm
Quoting XM
{quote} Dear umairsheikh2, Your account manager will be in touch with you shortly. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Thanks got phone call and email.
I Win, I Lose, It's my Job... And I Love it!
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