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FXCM Discussion

  • #4,541
  • Apr 9, 2014 1:40am Apr 9, 2014 1:40am
Quoting Jason Rogers
{quote} Hi Simpleman, if you still can't figure out why there was a delay, then I urge you to speak with our Operations department again. They spoke with you and sent you emails regarding information that needed to be corrected.
Hi Jason,

Operations haven't asked me to provide any more information than what I have already provided.
  • #4,542
  • Apr 9, 2014 11:22am Apr 9, 2014 11:22am
Quoting simpleman
{quote} Hi Jason, Operations haven't asked me to provide any more information than what I have already provided.
Hi Simpleman, you should have received another email from our Operations department this morning. While I can't discuss the specific details of your account on a public forum, you can reply back to that email if you have any additional questions.
  • #4,543
  • Apr 9, 2014 2:54pm Apr 9, 2014 2:54pm
Hi Jason,

According to the news article in FF with the link below, FXCM is supposed to be rolling out new currency pair USD/CNH allowing traders to trade in the offshore Chinese currency Renminbi. I am not able to find this pair in my demo. Is this pair available for live trading?

http://www.forexfactory.com/news.php?do=news&id=479195

Thanks
Make your losses in demo. Earn your profits live.
  • #4,544
  • Apr 9, 2014 3:00pm Apr 9, 2014 3:00pm
i have a live account with FXCM and decide today to close the account because of their bad customer level

they are to slow and giving wrong information " not the same from operator to another operator"

never ever will recommend FXCM to anyone i know
  • #4,545
  • Apr 9, 2014 4:27pm Apr 9, 2014 4:27pm
Quoting amdaad
i have a live account with FXCM and decide today to close the account because of their bad customer level they are to slow and giving wrong information " not the same from operator to another operator" never ever will recommend FXCM to anyone i know
Hi Amdaad,

I'm sorry to hear you feel that way. If it's not too much trouble, I would appreciate some details from you on what exactly happened, so I can share your feedback with our customer service team and we can improve. I'm sure others would find this information useful as well.

Thanks,
Jason
  • #4,546
  • Edited 7:54pm Apr 9, 2014 4:28pm | Edited 7:54pm
Quoting Forexia
Hi Jason, According to the news article in FF with the link below, FXCM is supposed to be rolling out new currency pair USD/CNH allowing traders to trade in the offshore Chinese currency Renminbi. I am not able to find this pair in my demo. Is this pair available for live trading? http://www.forexfactory.com/news.php?do=news&id=479195 Thanks
Hi Forexia,

Yes, the Chinese Yuan (USD/CNH) is now available for trading on FXCM live accounts. It's interesting to see how much the pair has moved in just the past couple of months!

http://i.imgur.com/X1obutC.png

We plan to make the pair available soon on demos as well.
  • #4,547
  • Apr 9, 2014 9:59pm Apr 9, 2014 9:59pm
Quoting Jason Rogers
{quote} Hi Forexia, Yes, the Chinese Yuan (USD/CNH) is now available for trading on FXCM live accounts. It's interesting to see how much the pair has moved in just the past couple of months! {image} We plan to make the pair available soon on demos as well.
So this pair is not available on demo?
Make your losses in demo. Earn your profits live.
  • #4,548
  • Apr 10, 2014 11:56am Apr 10, 2014 11:56am
Anyone else noticed delays in getting recent orders opened via TS2 ? Had some this week that took 5-10 seconds to be filled and seems a couple of others had similar...
Full-time trader and loving it!
  • #4,549
  • Apr 11, 2014 10:39am Apr 11, 2014 10:39am
Quoting Digitalis
Anyone else noticed delays in getting recent orders opened via TS2 ? Had some this week that took 5-10 seconds to be filled and seems a couple of others had similar...
Hi Digitalis,

I was out of the office yesterday, so I apologize for not responding sooner. I've checked with our technical support this morning they haven't received any other reports of orders hanging like you describe. I wonder if the delay is actually in the fill confirmation being sent to your platform, rather than in the order being filled. If you're concerned that any trades on your account might have been negatively impacted by an execution delay, I encourage you to file a trade inquiry.
  • #4,550
  • Apr 11, 2014 10:42am Apr 11, 2014 10:42am
Quoting Forexia
{quote} So this pair is not available on demo?
Not yet, while trading in offshore Chinese Yuan (USD/CNH) is currently available only on live accounts, it should be available on demos by the end of the month.

The spread is typically between 20 and 25 pips, but you have to divide that by 6.2 to make a fair comparison with major currency pairs. That's because the value of a pip for USD/CNH is only about 1.6 cents compared to 10 cents for EUR/USD.

That comes out to between 30 and 40 cents in spread cost for a 1k micro lot trade on USD/CNH (the minimum trade size) or $30 to $40 for a 100k standard lot.
  • #4,551
  • Apr 11, 2014 11:53am Apr 11, 2014 11:53am
Seriously, FXCM's customer service as above is incompetent and gives the wrong information, and when it comes to the moment when the information given by customer service is incompetent and incorrect, the higher ranked individuals of FXCM only blames it upon the fact that those customer service representatives are starting off at chapter 1. Well if customer service representatives have no sufficient knowledge how could they actually handle inquiries for clients?

FXCM staffs are also very prone to make promises which are false and empty. They do not seem to understand that once a firm makes a promise it becomes either a condition or a warranty to one's contract with them.

FXCM staffs also consistently lies about how they handle complaints, promises responses from time to time but fails to respond anything to it. The so complaint disputes to be solved as soon as possible has taken more than 5 weeks now.

The level of honesty and the level of client complaint handling at FXCM is very poor, and it is very unfair to the client. This is more than unacceptable.
  • #4,552
  • Apr 11, 2014 2:00pm Apr 11, 2014 2:00pm
Quoting Jason Rogers
{quote} Not yet, while trading in offshore Chinese Yuan (USD/CNH) is currently available only on live accounts, it should be available on demos by the end of the month. The spread is typically between 20 and 25 pips, but you have to divide that by 6.2 to make a fair comparison with major currency pairs. That's because the value of a pip for USD/CNH is only about 1.6 cents compared to 10 cents for EUR/USD. That comes out to between 30 and 40 cents in spread cost for a 1k micro lot trade on USD/CNH (the minimum trade...
Ok the spread is a bit too large for daytrading for the moment but I will be looking forward to seeing it on demo. Would you know the reason why the spread is so large at the moment? Is it because of the low volume or infrequent trading or both?

Thanks for keeping me updated. I applaud FXCM's efforts in introducing innovative ways to trade the currency of the second largest economy of the world.
Make your losses in demo. Earn your profits live.
  • #4,553
  • Apr 11, 2014 2:48pm Apr 11, 2014 2:48pm
Quoting Forexia
Is it because of the low volume or infrequent trading or both?
Both, the Yuan is still an emerging market currency and doesn't have the same trading volume of majors like the Euro or Yen.
  • #4,554
  • Apr 11, 2014 3:08pm Apr 11, 2014 3:08pm
Quoting Jason Rogers
{quote} Both, the Yuan is still an emerging market currency and doesn't have the same trading volume of majors like the Euro or Yen.
Ok looking forward to seeing it in demo. In live trading, what's your margin requirement for this pair?

Thanks for the info.
Make your losses in demo. Earn your profits live.
  • #4,555
  • Apr 11, 2014 3:13pm Apr 11, 2014 3:13pm
Below are the holiday trading hours for CFDs in April. All times listed are in GMT.

http://i.imgur.com/JxSWEhr.png

Forex trading hours remain unchanged, opening on Sundays between 22:00 and 22:15 GMT and closing on Fridays at 21:55 GMT.
  • #4,556
  • Apr 11, 2014 3:15pm Apr 11, 2014 3:15pm
Quoting Forexia
{quote} Ok looking forward to seeing it in demo. In live trading, what's your margin requirement for this pair? Thanks for the info.
$50 or 5% per 1k micro lot
  • #4,557
  • Apr 11, 2014 3:26pm Apr 11, 2014 3:26pm
don't trade with these monkeys
find another broker
  • #4,558
  • Apr 11, 2014 3:36pm Apr 11, 2014 3:36pm
Quoting plotinus82
This is more than unacceptable.
Hi Plotinus, I'm sorry you feel that way, but your comments aren't representative of the over 190,000 accounts that trade with FXCM worldwide. As you have already been advised, your dispute has been escalated to our Compliance department. If you have further questions about this, please follow up with Compliance directly.
  • #4,559
  • Apr 11, 2014 4:59pm Apr 11, 2014 4:59pm
Hi Jason

I earned $13 rollover on short 50 000 USDRUB, while I paid $46 rollover on long 50 000 USDRUB, why such big difference?

P.S. It's about same day rollover
kiss the trend
  • #4,560
  • Apr 11, 2014 5:07pm Apr 11, 2014 5:07pm
Quoting Carlsberg
don't trade with these monkeys find another broker
Totally agreed
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