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  • #4,521
  • Apr 3, 2014 7:26pm Apr 3, 2014 7:26pm
Quoting Jason Rogers
How do traders like George Soros read the market? TopTradr, the co-hosts of our weekly trading contest, are starting a new webinar series to share the "Secrets of a TopTradr". Their goal is to create a venue where people can learn from and ask questions of experienced traders representing a variety of approaches to the markets. The subject of their first webinar is Kelly Tonkin, an experienced macro trader. Macro traders operate by looking for patterns...
The first webinar in the "Secrets of a TopTradr" series is scheduled for Wednesday, April 9th at 14:00 GMT. You can register now for this free event.

The subject will be Kelly Tonkin, a macro trader and the investment manager of a $75 million fund at Penrich Capital. As a preview, here's an excerpt from a recent TopTradr interview with Kelly:

What attracted you to Forex trading specifically?

"Forex is one of the areas in which I believe economics can tell us quite a bit about likely future movements (with fixed income being another). In addition, foreign exchange markets are extremely deep so there are no concerns about liquidity problems or a sudden lack of bids/offers.

"One of our most memorable trades to date was through 2007-2008; Penrich held a short position in AUD. It took a long time for this to move our way... we found ourselves having a sizeable large long position in AUD only a couple of weeks after we had exited our long-held short position. AUD then rebounded very sharply through 2009 and we exited our position with a sizeable gain. This sharp fall and rapid switch from short to long was a strong reminder that we should never get emotional about a currency. Every currency is a good buy when it is sufficiently low and a good sell when it is sufficiently high. Falling into the trap of thinking that a particularly currency is inherently “good” and another is inherently “bad” is a sure way to lose substantial amounts of money."
  • #4,522
  • Apr 4, 2014 1:42pm Apr 4, 2014 1:42pm
Daylight Savings Time in Australia ends on Sunday, April 6th which means new trading hours for AUS200. Below is a complete list of our CFD trading hours starting next week.

http://i.imgur.com/ytm8wNx.png


Forex trading hours remain unchanged opening on Sundays between 22:00 and 22:15 GMT and closing on Fridays at 21:55 GMT.
  • #4,523
  • Apr 4, 2014 4:56pm Apr 4, 2014 4:56pm
Dear Jason,

I like your Trading Station Web platform, but I still miss one indicator - Donchian Channels. I would appreciate this indicator because my another broker Dukascopy offers that indicator that I use for my trading system.

Can you add Donchian Channels into the web-based platform?

Thank you in advance for your reply.
  • #4,524
  • Apr 5, 2014 5:25am Apr 5, 2014 5:25am
I do find it frustrating that I can't access my account details at the weekend. I know there is often the option to get there via myfxcm (not today so far, server error) but that doesn't help me as I trade for an investor and cannot access his account that way.

I would have thought a lot (if not the majority?) of traders are like me and want to do their account management and analysis at the end of the week. Don't really fancy having to download every transaction into Excel to have to do that, not with the number I get through in a day.
Full-time trader and loving it!
  • #4,525
  • Apr 5, 2014 5:58am Apr 5, 2014 5:58am
Hello everyone,

I have submitted a withdrawal request to FXCM last Sunday and till now I have not received the funds, and I have emailed them and I received a response from them that I should wait about 3-5 business days until I realize the amount I have withdrawn, and yet nothing happened. Actually I'm a bit concerned about this topic, and thought I should ask anyone who could help me with his/her experience about fund withdrawals with FXCM.

Thanks

Nowaishy
  • #4,526
  • Apr 6, 2014 2:50pm Apr 6, 2014 2:50pm
Quoting Digitalis
I do find it frustrating that I can't access my account details at the weekend. I know there is often the option to get there via myfxcm (not today so far, server error) but that doesn't help me as I trade for an investor and cannot access his account that way. I would have thought a lot (if not the majority?) of traders are like me and want to do their account management and analysis at the end of the week. Don't really fancy having to download every transaction into Excel to have to do that, not with the number I get through in a day.
This also causes an issue with attempting to backtest via MT4. We can't download tick data from the servers. They seem to be consistently offline for most of Saturday.
  • #4,527
  • Apr 7, 2014 11:43am Apr 7, 2014 11:43am
Quoting PavelKarizek
Dear Jason, I like your Trading Station Web platform, but I still miss one indicator - Donchian Channels.
Hi Pavel, Donchian Channels are available as a free custom indicator on FXCMapps.com for Trading Station Desktop and MT4, but not Trading Station Web. The desktop version of Trading Station includes advanced functionality that is not available on the web version such as automation, backtesting and the ability to add custom indicators.
  • #4,528
  • Apr 7, 2014 11:50am Apr 7, 2014 11:50am
Quoting Jason Rogers
{quote} Hi Frontier, I'm glad you've received information about your price improvement credit and would be happy to address the recent FCA settlement along with any additional questions you may have. No doubt there are others on this forum who share your concerns. I want to take this opportunity to say that you're right to be upset with us. FXCM should have passed on positive slippage to our clients from the beginning. As you mentioned, while this settlement was announced just a few weeks ago, the time period it relates to actually occurred from...
Price Improvements Jason? Hm.
  • #4,529
  • Apr 7, 2014 11:58am Apr 7, 2014 11:58am
Quoting Digitalis
I do find it frustrating that I can't access my account details at the weekend. I know there is often the option to get there via myfxcm (not today so far, server error) but that doesn't help me as I trade for an investor and cannot access his account that way. I would have thought a lot (if not the majority?) of traders are like me and want to do their account management and analysis at the end of the week. Don't really fancy having to download every transaction into Excel to have to do that, not with the number I get through in a day.
Quoting Venice
{quote} This also causes an issue with attempting to backtest via MT4. We can't download tick data from the servers. They seem to be consistently offline for most of Saturday.
We often use Friday evening and Saturday morning to perform routine maintenance on our servers that cannot be done during the 24-hour trading week. Usually, this work is completed Saturday afternoon allowing to access information from these servers later that day or early Sunday. I will share your feedback with our techs and let you know if any changes are made to allow your account details to be accessible throughout the weekend.
  • #4,530
  • Apr 7, 2014 12:17pm Apr 7, 2014 12:17pm
Quoting Nowaishy
Hello everyone, I have submitted a withdrawal request to FXCM last Sunday and till now I have not received the funds, and I have emailed them and I received a response from them that I should wait about 3-5 business days until I realize the amount I have withdrawn, and yet nothing happened. Actually I'm a bit concerned about this topic, and thought I should ask anyone who could help me with his/her experience about fund withdrawals with FXCM. Thanks Nowaishy
Hi Nowaishy,

I notice your forum profile mentions that you live in the United Arab Emirates. What withdrawal method did you choose? If you selected bank wire, note that your funds may have had to go through an intermediary bank which can increase the time it takes for the transfer to be completed. Withdrawals back to your credit/debit card are processed as a purchase refund and should appear on your next monthly statement. Our Client Services team is available 24 hours a day via phone and online chat should you have further questions.
  • #4,531
  • Apr 8, 2014 1:25am Apr 8, 2014 1:25am
Quoting Jason Rogers
{quote} {quote} Hi Schickeria, I'm happy to investigate this for you. In order to do so, I'll need more information. I sent you a PM last week requesting some details regarding the nature of your problem but did not hear back from you. These are the questions I asked: What chart time frame were you looking at? And what time of day? You mentioned this has happened more than once. Is it always on DAX? or has it occurred on other indices or currencies? And are you using Trading Station or MT4? Are you looking only at the charts or are you also looking...
Hi Jason,

as you can see in my thread DAX never hit 02. April 9647 level (interbank market high was 9645.60). As i have in my mind highest high @ 9645,xx @ FXCM.

One day later i started FXCM MT4 and MT4 show me 9648 as highest high. 2 different highs in 2 days.

Sorry i'm not in the office atm.... to show you exact the time and the timeframe.
Attached Image
  • #4,532
  • Apr 8, 2014 7:09am Apr 8, 2014 7:09am
Hi Jason,

I have still not received funds in my account even after 3 weeks since I first requested.
  • #4,533
  • Apr 8, 2014 7:19am Apr 8, 2014 7:19am
Quoting Jason Rogers
{quote} Hi Nowaishy, I notice your forum profile mentions that you live in the United Arab Emirates. What withdrawal method did you choose? If you selected bank wire, note that your funds may have had to go through an intermediary bank which can increase the time it takes for the transfer to be completed. Withdrawals back to your credit/debit card are processed as a purchase refund and should appear on your next monthly statement. Our Client Services team is available 24 hours a day via phone and online chat should you have further questions.
I live in UAE, and i have FXCM account UK, I receive my withdrawal with in 2 days maximum and have no issue in that.
I think the withdrawal was to a credit card.
  • #4,534
  • Apr 8, 2014 7:41am Apr 8, 2014 7:41am
Hello Jason,

I am writing this reply to assure you guys that have received the funds last Friday, that means that the transfer took 5 business days as the customer service people responded to me via email.

For the info, I have made the withdrawal request via Debit/Credit card and everything is going fine so far.

I should have waited much longer before posing in this thread, but that's good anyway for other people to witness a misunderstanding/problem and its clarification/solution

Thanks

Nowaishy
  • #4,535
  • Apr 8, 2014 11:23am Apr 8, 2014 11:23am
Quoting Uae
{quote} I live in UAE, and i have FXCM account UK, I receive my withdrawal with in 2 days maximum and have no issue in that. I think the withdrawal was to a credit card.
Quoting Nowaishy
Hello Jason, I am writing this reply to assure you guys that have received the funds last Friday, that means that the transfer took 5 business days as the customer service people responded to me via email. For the info, I have made the withdrawal request via Debit/Credit card and everything is going fine so far. I should have waited much longer before posing in this thread, but that's good anyway for other people to witness a misunderstanding/problem and its clarification/solution Thanks Nowaishy
Hi Nowaishy,

Thanks for sharing this update with everyone. I'm glad to hear that you received your funds back on your card within the time frame originally specified by our customer service team.

Jason
  • #4,536
  • Apr 8, 2014 12:18pm Apr 8, 2014 12:18pm
Quoting simpleman
Hi Jason, I have still not received funds in my account even after 3 weeks since I first requested.
Hi Simpleman, I believe our Operations department has already provided you with an update on this earlier today.

For everyone else, the typical time frame to receive a bank wire when withdrawing funds from your FXCM account is 1 to 5 business days depending on the country and whether any intermediary banks are used to complete the transfer. However, if the bank wire instructions you provide us are incorrect or incomplete, this can cause delays in completing the transfer particularly when an intermediary bank is involved. As always though, our live customer support is available 24 hours a day to help should you need to check on the of status of your request. We can even follow up with the intermediary bank if necessary to make sure your transfer goes through properly.
  • #4,537
  • Apr 8, 2014 2:40pm Apr 8, 2014 2:40pm
Hi Jason,
Thanks for your reply. On the wire transfer request I wrote what was asked on the form.
Also my account is FXCM UK so shouldn't have any intermediary problem.
FXCM is with Barclays which is UK bank and Lloyds is my bank which is UK bank as well, so I can't figure out why any delays.
Regards
  • #4,538
  • Apr 8, 2014 8:27pm Apr 8, 2014 8:27pm
Quoting Schickeria
{quote} Hi Jason, as you can see in my thread DAX never hit 02. April 9647 level (interbank market high was 9645.60). As i have in my mind highest high @ 9645,xx @ FXCM. One day later i started FXCM MT4 and MT4 show me 9648 as highest high. 2 different highs in 2 days. Sorry i'm not in the office atm.... to show you exact the time and the timeframe. {image}
Hi Schickeria,

Interbank prices are by definition the prices that banks quote for trading amongst each other, not with retail traders. While retail prices are based on the priced available in the interbank market, the retail ask price will be slightly higher, and the retail bid price will be slightly lower because of the lower volumes traded. One thing to note is that the daily high listed in the rates window of the platform is the highest ask price (the buy price), while the high displayed on the charts is the highest bid price (the sell price). If you had an order to buy, it would be triggered by the ask price which is always slightly higher than the bid price you see on the chart due to the bid-ask spread.
  • #4,539
  • Apr 8, 2014 8:29pm Apr 8, 2014 8:29pm
Quoting simpleman
Hi Jason, Thanks for your reply. On the wire transfer request I wrote what was asked on the form. Also my account is FXCM UK so shouldn't have any intermediary problem. FXCM is with Barclays which is UK bank and Lloyds is my bank which is UK bank as well, so I can't figure out why any delays. Regards
Hi Simpleman, if you still can't figure out why there was a delay, then I urge you to speak with our Operations department again. They spoke with you and sent you emails regarding information that needed to be corrected.
  • #4,540
  • Apr 8, 2014 8:32pm Apr 8, 2014 8:32pm
Quoting Jason Rogers
The subject will be Kelly Tonkin, a macro trader and the investment manager of a $75 million fund at Penrich Capital. As a preview, here's an excerpt from a recent TopTradr interview with Kelly: What attracted you to Forex trading specifically? "Forex is one of the areas in which I believe economics can tell us quite a bit about likely future movements (with fixed income being another). In addition, foreign exchange markets are extremely deep so there are no concerns about liquidity problems or a sudden lack of bids/offers. "One of our most memorable...
Just a reminder that the first webinar in the "Secrets of a TopTradr" series is scheduled for Wednesday, April 9th at 14:00 GMT. You can register now for this free event.
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