OANDA Discussion

How long have they been down? I just woke up and I have a bunch of trades and orders I need to check on/close out. The market is moving fast now (especially yen pairs), and Oanda has proven unreliable AGAIN. Incredibly annoying.

Now, desktop app it's working again...bad experience with server disconnections, but at least I have learnt to trade with pending orders and TP set for any trade...

Hi H13,

I would still insist that you reach out to our team via email, that's the best way we can answer your question based on your account. I appreciate your patience on this!

Thanks,
Ton O.

Good morning, I'm usign a demo account with OANDA and I see that when a new "Financing" row appears in the history tab, the open trades are closed at the sime time.

Could you explain why open trades are closed?

Thank you

Hi Alberto_Jazz,
I haven't found any reports on problems with the Demo platform, so we would need to investigate it further. Can I request you send an email to our team so they can look into this for you? Alternatively, you can also contact us via chat for a quicker resolution.
Let us know here when you have a response from the team!

Thank you,
Ton O.

Could you indicate the email?

Thank you
Alberto

Hi Alberto,

You can email our team at [email protected].

Thank you!
Ton O.

I already have and my second relationship manager responds the same way.

Like he doesn't know what I'm talking about and with the same canned responses.

Remember this discussion was whether or not Oanda trades against me.

So if he says he doesn't know what I'm talking about, you say that it depends on the location and I can clearly see reflexive price action against even my AGGREGATE position then who do I believe?

Why do you think Oanda is moving price against your position and not the regular market price action that is doing that?

Are you sure the address is correct? The e mail returned to me.

Once you establish a track record of profitability in your accounts, you'll find out on your own if you're perceptive enough.

If that is happening to you and i am not necessarily doubting you, i dont see how screen recording software cant reveal that,
if you put OANDA whatever (charts, position ticker ...) along side some third party charts.

It does.

I don't know how you can doubt when you've never seen it.

I also take that as an insult.

Hmmm, what what just happened ?
I am now beginning to doubt your motives.
With broker signature you have and strange question you are asking, as if who trades against you will solve anything if price is manipulated.
And bizarre reply you just gave me, you are starting to sound like someone with the agenda.

If I do or don't there's nothing you can do.

is there ways to protect my account to the fullest? think i'm just paranoid but as my account balance is growing very rapidly just wandering if there is additional steps, software or anything i can do to increase my security?

Hi Ton,

Would you be able to give any indication as to when MT5 will be available to UK Oanda clients?

Thanks
Bill

I use Tradingview to trade my demo account with Oanda. I had a trade just go through my SL without it being executed (USDJPY). When I try to close out the position I get the message you see in the pic. It says my order can't be filled because my instrument has been halted-contact Oanda. I checked the Oanda app and the forex pairs do not seem to be moving even though the market is open. I have sent Oanda an email. But anyone know why this would haappen? I realize this is just a demo account but I was planning on funding my real account with them in just a few weeks. I would hate for this to happen with a real money account.

Hello traders!

@StrandedBill: we are working on the rollout of MT5 for UK clients but I don't have a timeline for this. I appreciate the patience!

@Matt8643: I've investigated this and it seems there was an issue with demo accounts not updating, that's why you saw the message displayed. This has been fixed now. But can you let us know here if you see anything else?

Ton O.

Sorry, but I have to post this here:

Chris (9/5/2022, 12:48:17 PM): Thank you for contacting OANDA. My name is Chris. How may I help you today?
Me (9/5/2022, 12:48:48 PM): Hi Chris, good day
Me (9/5/2022, 12:48:56 PM): I received this email:
Me (9/5/2022, 12:48:59 PM): [email protected] Dear Client Your debit card ending with XXXX has been successfully verified. You may now proceed to use the debit card to make deposits into your OANDA account. Team OANDA
Me (9/5/2022, 12:49:11 PM): But I'm not able to deposit using this card
Chris (9/5/2022, 12:49:27 PM): Hi. For the security of your account, I will send you an email with the subject line “Your one time support code”. Please ensure you check your spam/junk folders in case you don't see this email in your inbox.
Kindly check your registered email and provide me with the code contained in the email.
Me (9/5/2022, 12:49:56 PM): XXXXXX
Chris (9/5/2022, 12:50:10 PM): Thank you for your account verification.
Chris (9/5/2022, 12:51:00 PM): One moment please
Chris (9/5/2022, 12:52:41 PM): We see that your OANDA live account is contracted under our OANDA U.S division. For our OANDA U.S division accounts, we can only accept USD debit card deposits, from US issuing banks. However, your card appears to be from Mexico, as such you will unable to deposit funds using your debit cards.
Chris (9/5/2022, 12:53:00 PM): You can only deposit from an alternate source such as bank wire transfer deposit method.
Me (9/5/2022, 12:53:24 PM): You know how many years I've been using this broker?
Me (9/5/2022, 12:53:37 PM): Deposits and withdrawals?
Me (9/5/2022, 12:53:59 PM): Now you tell me I can't use my debit card?
Chris (9/5/2022, 12:54:07 PM): Yes. Our new debit card deposit update and changes were implement last year April 2021 due to regulations and security of transactions.
Me (9/5/2022, 12:54:12 PM): I have a margin closeout at 3:45 pm EST
Me (9/5/2022, 12:54:22 PM): I need to deposit
Me (9/5/2022, 12:54:31 PM): Why you sent me this email?
Me (9/5/2022, 12:54:49 PM): [email protected] Dear Juan Carlos Pena Garza Your debit card ending with XXXX has been successfully verified. You may now proceed to use the debit card to make deposits into your OANDA account. Team OANDA
Me (9/5/2022, 12:55:27 PM): Why two OANDA agents (over chat) told me I was able to deposit with this debit card?
Chris (9/5/2022, 12:55:29 PM): Yes. Sorry for the miscommunication. It's possible that our internal had not seen that your country of residence was Mexico.
Me (9/5/2022, 12:55:36 PM): Time is running out here
Chris (9/5/2022, 12:55:58 PM): Our funds team have also confirmed that you cannot deposit funds using your debit card due to the above reasons as well.
Me (9/5/2022, 12:56:19 PM): I haven't received any email telling me that
Chris (9/5/2022, 12:56:32 PM): Please kindly use alternate deposit method such as bank wire.
Me (9/5/2022, 12:56:35 PM): I need to deposit one way or another before 3:45pm today
Chris (9/5/2022, 12:56:55 PM): Alternatively, you may also partial close some of your open positions to free up your margin as well.
Me (9/5/2022, 12:56:58 PM): Help me use an alternate method to deposit
Me (9/5/2022, 12:57:09 PM): I don't want to close positions, I need to deposit
Chris (9/5/2022, 12:58:30 PM): We understand your concerns. From your Manage funds page, do you see ACH method(s) as one of your funding methods?
Me (9/5/2022, 12:59:13 PM): Yes
Me (9/5/2022, 12:59:19 PM): What should I do?
Me (9/5/2022, 12:59:43 PM): You can use up to 50% of your deposit right away before ACH settles, which typically takes up to 6 business days.
Me (9/5/2022, 12:59:56 PM): I need a deposit method that tipically takes up to 1 hour
Chris (9/5/2022, 1:00:50 PM): Do you have any USD issued debit cards from US issuing banks?
Me (9/5/2022, 1:01:13 PM): No, I'm from Mexico and I've been using this platform for years without any issues
Chris (9/5/2022, 1:02:42 PM): OK. In that case, you will only be able to use bank wire deposit transfer method. Bank wire deposit transfer can take up to five business days for international wire transfers.
Me (9/5/2022, 1:03:01 PM): I have a margin closeout in one hour
Me (9/5/2022, 1:03:05 PM): I need to deposit now
Chris (9/5/2022, 1:03:37 PM): We understand that your funds may not arrive on time. However, debit card instant deposit method would not be available for your OANDA U.S division account.
Me (9/5/2022, 1:03:48 PM): I use my debit and credit cards to buy everything in any country in USD and EUR without any issues
Me (9/5/2022, 1:04:12 PM): Change my account and funds to another OANDA division where I can make the deposit
Me (9/5/2022, 1:05:00 PM): If you don't accept clients from outside US why I've been using this platform for years now?
Me (9/5/2022, 1:05:24 PM): In that case, please return all my deposits to my bank account (not taking the loses or anything)
Chris (9/5/2022, 1:06:10 PM): We have our OANDA global markets division for residence of Mexico where debit/credit card deposit method is allowed. However, we cannot transfer/convert your OANDA U.S division account to OANDA Global Markets division. If you wish to change your account division, you would need to close all your open positions, withdraw all your funds and the close the OANDA U.S account.
Me (9/5/2022, 1:06:29 PM): I need to deposit now, do whatever you need to do to fix this
Me (9/5/2022, 1:06:45 PM): I'll wait
Chris (9/5/2022, 1:07:14 PM): Since you are unable to deposit funds using debit card, please kindly use take alternate steps such as using bank wire deposit method and close/partial close some of your positions to free up your margin as well.
Me (9/5/2022, 1:07:59 PM): Talk to someone who can fix this and allow me to deposit funds so I don't get margin closeout in 1 hour
Me (9/5/2022, 1:08:36 PM): If I get a margin closeout it's on you, not me
Chris (9/5/2022, 1:09:43 PM): We understand the inconvenience with your funding issues that you would like to. However, please kindly note that your OANDA live account has been in margin call since 01-Sep-2022 (3.45 PM ET). Your account is still under-margined at this time of chat at 51.984%. If it stays above 50% today at 3.45 PM ET, your account will trigger margin closeout.
Me (9/5/2022, 1:09:47 PM): We have one hour to fix this, talk to someone
Me (9/5/2022, 1:09:50 PM): Fix this ASAP
Chris (9/5/2022, 1:11:20 PM): We cannot stop your margin closeout (*should it remain under-margined today at 3.45 PM ET). Hence, in the meantime while you use alternate deposit method such as bank wire, please kindly take pro-active steps such as close/partial close some of your open positions to free up your margin to prevent margin closeout.
Chris (9/5/2022, 1:11:47 PM): You may refer to our Margin rules here as well: https://oanda.secure.force.com/Answe...language=en_US
Me (9/5/2022, 1:12:01 PM): I have both of my debit cards in front of me, what information do you need?
Me (9/5/2022, 1:12:14 PM): I need to deposit like I usually do in this platform
Chris (9/5/2022, 1:12:59 PM): Sorry. Since your OANDA account is under residence of Mexico and contracted under OANDA U.S Division, you will not be able to use your debit cards issued in Mexico.
Chris (9/5/2022, 1:13:09 PM): Hence, you can only use alternate funding method for now.
Chris (9/5/2022, 1:14:16 PM): We understand your frustrations that debit card deposit is not possible for your OANDA U.S division since we can only accept U.S issued debit cards.
Me (9/5/2022, 1:14:19 PM): How did I made all the deposits and withdrawals in the past?
Chris (9/5/2022, 1:15:46 PM): Your last card withdrawals was made on Jan 6th, 2021 which was prior to our April 2021 debit card funding update for our OANDA U.S clients.
Chris (9/5/2022, 1:16:46 PM): From April 2021, all our OANDA U.S division accounts had to one-time verify their debit card for funding and only U.S issued debit cards can be accepted for funding going forward.
Me (9/5/2022, 1:17:30 PM): Nobody inform me about this
Me (9/5/2022, 1:17:35 PM): Fix this now
Chris (9/5/2022, 1:17:44 PM): It shows displays on our OANDA Card deposit page about the debit card verification update: https://oanda.secure.force.com/Answe...language=en_US
Chris (9/5/2022, 1:18:49 PM): If you wish to use debit/credit card, then you may re-apply under our OANDA Global Markets division for residence of Mexico.
Me (9/5/2022, 1:19:40 PM): Ok, lets re-apply
Me (9/5/2022, 1:19:51 PM): move my account to OANDA Global
Chris (9/5/2022, 1:21:01 PM): We cannot transfer/convert your OANDA U.S division account to OANDA Global Markets division. If you wish to change your account division, you would need to close all your open positions, withdraw all your funds and the close the OANDA U.S account and then re-apply under OANDA Global Markets division.
Chris (9/5/2022, 1:21:16 PM): In the meantime, we understand the inconvenience this may cause regarding your card deposit issue, kindly use alternate funding method such as bank wire and also take proactive steps to monitor your open positions and close/partial close some of your open positions to free up your margin.
Me (9/5/2022, 1:21:35 PM): How can I have open positions if I cannot deposit with my Mexican debit card?
Chris (9/5/2022, 1:22:14 PM): Currently, your OANDA live account is contracted under our U.S division where only U.S issued debit cards can only be accepted.
Me (9/5/2022, 1:22:36 PM): Yeah, so why I have funds in this OANDA US division?
Chris (9/5/2022, 1:22:46 PM): Hence, we advise using alternate funding method.
Me (9/5/2022, 1:22:51 PM): Just send the money I "deposited" back to my account
Chris (9/5/2022, 1:23:12 PM): Sorry. Are you requesting to withdraw your funds from your OANDA U.S division account?
Me (9/5/2022, 1:23:59 PM): I'm requesting to get full amount of the money I "deposited" to your OANDA US division (no loses included)
Me (9/5/2022, 1:24:58 PM): the amount I "deposited" is $X,XXX
Chris (9/5/2022, 1:24:59 PM): If you wish to withdraw all your funds, you would need to close all your open positions and then withdraw your remaining balance. (*Please be advised that all trading P&L are performed by client)
Me (9/5/2022, 1:25:14 PM): I need that back into my bank account, since I cannot use this platform
Me (9/5/2022, 1:25:52 PM): I cannot have open positions in this platform, it's ILLEGAL, I just want my "incorrectly deposit" of $X,XXX back to my bank account
Chris (9/5/2022, 1:26:19 PM): If you would like to escalate your compliant concerns regarding your debit card funding option not being allowed for your OANDA U.S division account, we have forwarded and escalated your complaint case to our internal team.
Chris (9/5/2022, 1:26:33 PM): Please kindly allow our internal team to follow-up on your complaint case.
Me (9/5/2022, 1:26:58 PM): I need to deposit funds ($XXX USD) now, or I need my $X,XXX back to my bank account
Chris (9/5/2022, 1:27:00 PM): In the meantime, please do continue to take proactive steps to monitor your open positions and close/partial close some of your open positions to free up your margin.
Me (9/5/2022, 1:27:27 PM): Give me a solution
Chris (9/5/2022, 1:28:15 PM): You can take proactive steps such as making bank wire deposit and/or closing some of your positions to free up your margin. If your account still stays under-margined at 3.45 PM ET, your account will trigger a margin closeout.
Chris (9/5/2022, 1:28:47 PM): You may refer to our Margin rules here for steps you may take as well: https://oanda.secure.force.com/Answe...language=en_US
Me (9/5/2022, 1:29:02 PM): You telling me that is impossible to deposit in this division using a debit card from Mexico, right?
Me (9/5/2022, 1:29:05 PM): It's Illegal
Chris (9/5/2022, 1:30:20 PM): Yes. That's correct. Our funds team have also confirmed that only U.S issued debit cards from a U.S issuing bank can be accepted for deposits.
Chris (9/5/2022, 1:30:51 PM): Cards issued in Mexico is not allowed for debit card deposits for OANDA U.S division accounts.
Me (9/5/2022, 1:31:14 PM): Ok, so if it's illegal, send me the $X,XXX I incorrectly deposited in your US division
Me (9/5/2022, 1:31:27 PM): back to my bank account
Chris (9/5/2022, 1:32:27 PM): We have kindly provided the proactive steps you could take from your OANDA U.S division account. We understand the inconvenience this may cause. Please kindly note that we have escalated your complaint case to our internal supervisor team. Please kindly allow our internal team to follow-up on your complaint case.
Chris (9/5/2022, 1:32:41 PM): Thank you for your kind understanding.
Me (9/5/2022, 1:32:55 PM): No, I don't understand
Me (9/5/2022, 1:33:13 PM): How you allowed me to deposit to this platform the first place?
Me (9/5/2022, 1:33:51 PM): Now because of YOUR mistake I'm going to lose my money because of a margin closeout
Chris (9/5/2022, 1:34:04 PM): We had advised taking proactive steps such as making bank wire deposit and/or closing some of your positions to free up your margin. If your account still stays under-margined at 3.45 PM ET, your account will trigger a margin closeout.
Me (9/5/2022, 1:34:31 PM): I'm not supposed to use this platform, IT'S ILLEGAL, so just send me the $X,XXX that I incorrectly deposited to my bank account
Me (9/5/2022, 1:34:35 PM): and we all set
Chris (9/5/2022, 1:35:05 PM): Please kindly allow our internal supervisor team to follow-up with your via email on your complaint case concerns.
Me (9/5/2022, 1:35:19 PM): This chat is going to ForexFactory forums
Chris (9/5/2022, 1:35:27 PM): OK.
Me (9/5/2022, 1:35:38 PM): I need a solution, now
Me (9/5/2022, 1:37:51 PM): I've been using this OANDA US division platform for more than 5 years, and you allowed me to do made deposit using my Mexican debit cards
Me (9/5/2022, 1:38:11 PM): Also you allowed me to withdrawal funds to my Mexican debit cards
Me (9/5/2022, 1:38:25 PM): Now you telling me that is ILLEGAL
Chris (9/5/2022, 1:38:29 PM): Please advised that we have provided you with a recommended workaround solutions. You can take proactive steps such as making bank wire deposit. If you can go to your bank and proceed with wire deposit and send us a wire receipt screenshot to see if we can provide pre-funding (*We cannot guarantee that pre-funding can be approved) and in the meantime kindly monitor your open positions and if needed, close some of your positions to free up your margin. If your account still stays under-margined at 3.45 PM ET, your account will trigger a margin closeout.