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OANDA Discussion

  • #6,801
  • May 12, 2022 2:40am May 12, 2022 2:40am
This is beyond frustrating. I really need to close out a few trades. It's been 2 hours now, London is open and currencies are moving quickly. The worst part is that I could log into my MT4 Oanda account but I have to have my MT4 account number in order to do that. And the only way to get that account number is to log onto my account on their site (which I can't do because it's also down). Oanda needs to fix these issues asap (for good), or some people are going to be leaving. And that potentially includes myself.
  • #6,802
  • May 12, 2022 2:41am May 12, 2022 2:41am
I thought I had forgotten my password and tried to log in several times, but now it says my account has been blocked due to multiple login tries..
  • #6,803
  • May 12, 2022 2:45am May 12, 2022 2:45am
Quoting ICouldBWrong
This is beyond frustrating. I really need to close out a few trades. It's been 2 hours now, London is open and currencies are moving quickly. The worst part is that I could log into my MT4 Oanda account but I have to have my MT4 account number in order to do that. And the only way to get that account number is to log onto my account on their site (which I can't do because it's also down). Oanda needs to fix these issues asap (for good), or some people are going to be leaving. And that potentially includes myself.
Preserve your case. It's everyone' cases now. If they don't do reimbursements, file a class action law suit via groups. Lawyers would be very well interested to take this case and win it. Why? Because Oanda is a giant corporation and if a major corp can't make up for the losses they caused their clients, the law wins.
  • #6,804
  • May 12, 2022 2:45am May 12, 2022 2:45am
Quoting DojiSan
I thought I had forgotten my password and tried to log in several times, but now it says my account has been blocked due to multiple login tries..
I think that's what it's saying for everyone.
  • #6,805
  • May 12, 2022 2:45am May 12, 2022 2:45am
Quoting ICouldBWrong
This is beyond frustrating. I really need to close out a few trades. It's been 2 hours now, London is open and currencies are moving quickly. The worst part is that I could log into my MT4 Oanda account but I have to have my MT4 account number in order to do that. And the only way to get that account number is to log onto my account on their site (which I can't do because it's also down). Oanda needs to fix these issues asap (for good), or some people are going to be leaving. And that potentially includes myself.
I didnt try but cant you manage your position trough here if you log in:
https://trade.oanda.com/
  • #6,806
  • May 12, 2022 2:46am May 12, 2022 2:46am
Quoting DojiSan
I thought I had forgotten my password and tried to log in several times, but now it says my account has been blocked due to multiple login tries..
It's not you. I'ts Oanda. They %&#$@ up again.
  • #6,807
  • May 12, 2022 2:47am May 12, 2022 2:47am
Having same issue as everyone else, account is blocked now and no emails coming through!
  • #6,808
  • May 12, 2022 2:47am May 12, 2022 2:47am
Quoting ICouldBWrong
This is beyond frustrating. I really need to close out a few trades. It's been 2 hours now, London is open and currencies are moving quickly. The worst part is that I could log into my MT4 Oanda account but I have to have my MT4 account number in order to do that. And the only way to get that account number is to log onto my account on their site (which I can't do because it's also down). Oanda needs to fix these issues asap (for good), or some people are going to be leaving. And that potentially includes myself.
And no any deposit is possible to sustain the trades...market's flash crush times...
I am who I am
  • #6,809
  • May 12, 2022 2:48am May 12, 2022 2:48am
Quoting xy100
{quote} I didnt try but cant you manage your position trough here if you log in: https://trade.oanda.com/
Thanks, but I'm getting the same error message here as when trying to log into the trading platform.
  • #6,810
  • May 12, 2022 2:52am May 12, 2022 2:52am
Quoting ICouldBWrong
This is beyond frustrating. I really need to close out a few trades. It's been 2 hours now, London is open and currencies are moving quickly. The worst part is that I could log into my MT4 Oanda account but I have to have my MT4 account number in order to do that. And the only way to get that account number is to log onto my account on their site (which I can't do because it's also down). Oanda needs to fix these issues asap (for good), or some people are going to be leaving. And that potentially includes myself.
I should mention that (fortunately) most of the trades are currently in profit, but they very likely won't be for long, so it would be GREAT if they could hurry up and get this fixed asap so I can finally close them out.
  • #6,811
  • May 12, 2022 2:52am May 12, 2022 2:52am
Quoting ICouldBWrong
{quote} Thanks, but I'm getting the same error message here as when trying to log into the trading platform.
Ok so fxtrade is working now for me EU division and i didnt checked so that is why i was able to log in to that page .
  • #6,812
  • May 12, 2022 2:52am May 12, 2022 2:52am
It's just a week ago pre-FOMC, we experienced failed login, now it happened again.

Amazingly, I can't login to manage my trades but I can received notifications from my APP?!

Luckily preset TP and SL, else the opportunity of my profits gone again!
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The only winner is the one who survive the longest...
  • #6,813
  • May 12, 2022 3:04am May 12, 2022 3:04am
Quoting ICouldBWrong
{quote} I should mention that (fortunately) most of the trades are currently in profit, but they very likely won't be for long, so it would be GREAT if they could hurry up and get this fixed asap so I can finally close them out.
No one is safe until platform recovers, which is why I wanted you to preserve your case. Those that experienced loss of money should make this a case and reassert Oanda to comply with reimbursements. Otherwise, they won't be bother and should you experience anything like these in the future, it could be dearly.
  • #6,814
  • May 12, 2022 3:18am May 12, 2022 3:18am
Quoting thegrimreape
{quote} No one is safe until platform recovers, which is why I wanted you to preserve your case. Those that experienced loss of money should make this a case and reassert Oanda to comply with reimbursements. Otherwise, they won't be bother and should you experience anything like these in the future, it could be dearly.
Absolutely. I'm keeping track of all of this.
  • #6,815
  • May 12, 2022 3:19am May 12, 2022 3:19am
I've received numerous direct message from forum members, inquiring on how to direct a reimbursement statement to Oanda.

First, screenshot your trades if you have the chance/opportunity to. Be detailed about the timing of your trades (When you opened it, ticket number and the platform you opened it from). Secondly, request Oanda to reimburse the same amount into your account that you loss due to Oanda's carelessness in this regard. (Only applicable to those whom experienced major losses).

You're welcome.
  • #6,816
  • May 12, 2022 3:46am May 12, 2022 3:46am
It's a bit funny: I was blocked on my own account because the login was not working too many times LOL. By email you have to unblock your ip than it is working again...

BECAUSE OANDA IS NOT RESPONDING:

PLATTFORM WORKS AGAIN.

your'e welcome
  • #6,817
  • May 12, 2022 4:14am May 12, 2022 4:14am
It's finally back up and running. Hopefully every one else is back up as well.
  • #6,818
  • May 12, 2022 5:53am May 12, 2022 5:53am
Quoting thegrimreape
{quote} They've to clean up their mess. Otherwise, it could anger more clients. Imagine having virtually impossible access to adjust SL, or to close a position. Oanda's fault to begin with. This could turn into a successful lawsuit filings for the traders if all they did was an apology instead of reimbursements.
Yes, and all retailer losses as a consequence of their own wrongdoing or mistakes, go to who´s pocket? Oanda´s, being a Market Maker, whenever you lose they win.
  • #6,819
  • May 12, 2022 7:09am May 12, 2022 7:09am
Quoting cuchuflito
{quote} Yes, and all retailer losses as a consequence of their own wrongdoing or mistakes, go to who´s pocket? Oanda´s, being a Market Maker, whenever you lose they win.
This model is no longer a profitable book making method. You may survey other notorious b-book maker on how they operate. Most b-book are now turning into A book because reputation matters. There was a survey done by the institute of financial broking org and they found out that most b-book reputation kills their good will and sustainability operatives in the long-term, therein incurring actual losses in the long run. With the advent of internet, the power is now in the hands of the retails. Times have changed.
  • #6,820
  • May 12, 2022 8:32am May 12, 2022 8:32am
Hey traders,

I can confirm that after the unfortunate occurrence this morning, things are running smoothly again. Everyone who got blocked for trying to access multiple times have also been unlocked already.

I've read all your messages here and please, if you had affected trades due to our outage, send us an email to [email protected] with all the details, so we can investigate and get back to you shortly.

Thanks for your patience!
Ton O.
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