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  • #1,201
  • Sep 7, 2017 11:37am Sep 7, 2017 11:37am
Same problem where i contact.? All offline
  • #1,202
  • Sep 7, 2017 11:48am Sep 7, 2017 11:48am
Servers down! What's going on?

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mind over matter
  • #1,203
  • Sep 7, 2017 11:48am Sep 7, 2017 11:48am
Yes XM is down dont know what will happen to my open trades
  • #1,204
  • Sep 7, 2017 11:48am Sep 7, 2017 11:48am
Same problem All offline
  • #1,205
  • Sep 7, 2017 11:56am Sep 7, 2017 11:56am
NOW WORKING.
  • #1,206
  • Sep 7, 2017 11:57am Sep 7, 2017 11:57am
Quoting kosmo
Servers down! What's going on? {image}
Ok, back to normal here.
mind over matter
  • #1,207
  • Sep 7, 2017 12:03pm Sep 7, 2017 12:03pm
Already works well again .... can someone please explain what happened ??? ...
  • #1,208
  • Edited Sep 8, 2017 4:28am Sep 7, 2017 12:05pm | Edited Sep 8, 2017 4:28am
Dear A13x3y, juisen25, shay14, kosmo, ashwani, Hmrr506, comeback2000 and rest of members here, we have been reported connectivity issues around 35 minutes ago, although the issue has been resolved in most regions of the world within minutes we are alert and standby monitoring our data centers.

If any of the members here, is still having trouble please report back so I can keep the MT4 and MT5 technicians alert.

Thank you,
  • #1,209
  • Sep 13, 2017 11:35pm Sep 13, 2017 11:35pm
I can not Withdraw They caught feelings I see. Shitty Broker
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  • #1,210
  • Edited Sep 14, 2017 12:21am Sep 13, 2017 11:41pm | Edited Sep 14, 2017 12:21am
Quoting Ndumiso666
I can not Withdraw They caught feelings I see. Shitty Broker {image} {image}

How much bonus you have accepted. Dont accept any bonus from broker that is bullshit offer. They r cheating.
They will not make you withdraw unless they get the bonus amount back

One more question r you making Good ROI from them may be they don't like you because r making money. How many month you r with them and how much fund you have with them.

But still i don't understand why they reduced you leverage.

Why broker r so stingy on retail account trader.
  • #1,211
  • Sep 13, 2017 11:45pm Sep 13, 2017 11:45pm
Quoting comeback2000
{quote} How much bonus you have accepted. Dont accept any bonus from broker that is bullshit offer. They r cheating. They will not make you withdraw unless they get the bonus amount back
I deposited $30 and made 1500% profit. bonus amount total was $45. They removed it now.

The withdrawal you see on the screenshot is an internal transfer
  • #1,212
  • Sep 15, 2017 2:20pm Sep 15, 2017 2:20pm
Quoting Ndumiso666
I can not Withdraw They caught feelings I see. Shitty Broker {image} {image}
Dear Ndumiso666,

Can you please share your MT4 ID so I can investigate the case for you.

From the email you have shared what I can see is that the Middle Office has limited your leverage to 1:100 MAX, there is no issue on you withdrawing funds. However after you have shared your MT4 ID I will be able to give you a full explanation.

Thank you,
  • #1,213
  • Sep 17, 2017 4:16pm Sep 17, 2017 4:16pm
Quoting kosmo
Servers down! What's going on? {image}
Have you tried to connect to a different server?

When I am in metatrader and I click in the bottom right on the connection thing I get many many choices = http://photoshar.in/xm-different-ser...rom-metatrader
  • #1,214
  • Oct 3, 2017 5:46am Oct 3, 2017 5:46am
Hi XM Admin,

I was having lot of hop on XM broker but i seen an order open with Hugh LOT size automatically and it closed on profit my LUCK. There was high chance my account will get blowed. This is total unfair what XM was doing to their client. If this happen one more time i will close my account and move to another broker.
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  • #1,215
  • Oct 3, 2017 2:45pm Oct 3, 2017 2:45pm
Hi

I received this email from XM ...seems that it's not a good sign...any experience?
.
.
.

Dear Valued Client,

We thank you for choosing XM.com as your trusted broker.

We regret to inform you that due to the high frequency of transactions/orders requested/performed from your end your transactions have been very strenuous on our servers.

As such we kindly request that you remove the current Expert Advisor being used to perform your trades or significantly reduce the frequency of your trades.

Furthermore failure to comply with the stated measures above and/or respond to this email in the next 24 hours will result in your account being temporarily suspended, pending communication/collaboration from your end.

Please do not hesitate to contact us with any queries with regards to the message above.




Simone Rho
Administrative Officer
t: +357 25 029900
f: +357 25 820344
e: [email protected]
  • #1,216
  • Oct 3, 2017 10:56pm Oct 3, 2017 10:56pm
Quoting reza
Hi I received this email from XM ...seems that it's not a good sign...any experience? . . . Dear Valued Client, We thank you for choosing XM.com as your trusted broker. We regret to inform you that due to the high frequency of transactions/orders requested/performed from your end your transactions have been very strenuous on our servers. As such we kindly request that you remove the current Expert Advisor being used to perform your trades or significantly reduce the frequency of your trades. Furthermore failure to comply with the stated measures...

Better to move from XM i was stucked in DD. I waiting to quite form XM
  • #1,217
  • Oct 4, 2017 3:21pm Oct 4, 2017 3:21pm
Quoting comeback2000
Hi XM Admin, I was having lot of hop on XM broker but i seen an order open with Hugh LOT size automatically and it closed on profit my LUCK. There was high chance my account will get blowed. This is total unfair what XM was doing to their client. If this happen one more time i will close my account and move to another broker. {image}
Dear comeback2000,

The order which you say appeared automatically with and closed on profit out of luck was opened by the same EA you are using on your account to open the rest of the orders.

The order in question was executed from the same IP and from the same exact EA (Expert Advisor) as all the rest of the orders on your account.

This is not something related to XM, you have to check your EA's settings or remove the current EA from your account.

Thank you,
  • #1,218
  • Oct 4, 2017 3:24pm Oct 4, 2017 3:24pm
Quoting reza
Hi I received this email from XM ...seems that it's not a good sign...any experience? . . . Dear Valued Client, We thank you for choosing XM.com as your trusted broker. We regret to inform you that due to the high frequency of transactions/orders requested/performed from your end your transactions have been very strenuous on our servers. As such we kindly request that you remove the current Expert Advisor being used to perform your trades or significantly reduce the frequency of your trades. Furthermore failure to comply with the stated measures...
Dear Reza,

The above mentioned message was sent to you because your EA is behaving very strangely. It is opening and closing trades in extremely unusual high frequency therefore creating problems on your trading feed.

We advise to look at the settings of your EA or remove it temporarily until you have it fixed.

Thank you,
  • #1,219
  • Oct 6, 2017 1:33am Oct 6, 2017 1:33am
Quoting XM
{quote} Dear Reza, The above mentioned message was sent to you because your EA is behaving very strangely. It is opening and closing trades in extremely unusual high frequency therefore creating problems on your trading feed. We advise to look at the settings of your EA or remove it temporarily until you have it fixed. Thank you,
Thanks for your reply...but the email was very ambiguous without explaining the reason and threatening concept of it was not good.
  • #1,220
  • Edited Oct 23, 2017 7:45am Oct 22, 2017 11:35pm | Edited Oct 23, 2017 7:45am
RESOLVED. Thanks.
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