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  • #1,181
  • Sep 1, 2017 9:10am Sep 1, 2017 9:10am
calculate and close the sell also and give me my profit back
  • #1,182
  • Sep 1, 2017 9:49am Sep 1, 2017 9:49am
I am with xm over three years and never had any problem with them before but now they are doing some dodgy stuff like other brokers;Today after nfp when the market got quiet and there was no volatility ,I put a 10 pip stop loss on my position and it was triggered on 20 pips loss.

Their payment deposit system is crap after notifying them no improvement has been made.

I chose them on forexpeacearmy.com and now thinking to say them bye and leave a strong negative feedback on everywhere on internet.
  • #1,183
  • Sep 1, 2017 10:03am Sep 1, 2017 10:03am
At big news time the liquidity is thin and difference between buy sell level is more than normal so stop order execute at much away from original limit. keep it in mind. they are good. stay with them. )
don't predict direction, but dance with flow of water
  • #1,184
  • Sep 3, 2017 11:10am Sep 3, 2017 11:10am
I love how they gave me the 30USD credit for micro accounts. I ran a Both directional martingale system and its flipped some interesting results.
One problem with it is the stop levels. They sometimes will purposely widen it during high movement times, making it impossible to scalp. So beware about that.
  • #1,185
  • Sep 4, 2017 3:23am Sep 4, 2017 3:23am
Quoting rapidace
XM.com being one of the ignorant company. Take a look at these pictures. {image} {image} Lose my confident in trading with them.

Dear rapidace,

You are correct that the customer service representative has made a mistake by saying “colorless” instead of “colorful” copy.

Although we 100% accept that is a mistake from XM’s customer service side and we apologize, please understand that sometimes due to stress on handling a number of chats the live chat representatives make human typing errors.

Although you have said that you have lost faith in XM due to this typing error made from our customer service representative in the case that you change your mind, in order for your account to be validated you will need to send a colorful copy “color” of the back side of your ID in addition to the front side copy which you have already sent.

Thank you,
  • #1,186
  • Sep 4, 2017 6:12am Sep 4, 2017 6:12am
Quoting rapidace
XM.com being one of the ignorant company. Take a look at these pictures. {image} {image} Lose my confident in trading with them.
Typo error is not enough to loose faith in broker as long as they pay. What's wrong when they try to authenticate your document.
Make all mistakes in demo and rain in pips in live account
9jatrader All Time Return: 6.1%
  • #1,187
  • Sep 4, 2017 7:05am Sep 4, 2017 7:05am
waiting for xm to reply......
  • #1,188
  • Sep 5, 2017 6:03am Sep 5, 2017 6:03am
Quoting dani99098
my client id is 2564117 today 1/9/2017....i made some trades in gold....my account is in zero where it should have hit the takeprofit 1328.00 and the sell orders would have remained...pls check and give back my profit and make the sell lots pevail as i didnt put take profit for them....
Dear dani99098,

I have looked at the case:

You had a Take Profit set for 1328.00 however the max price Gold has reached from the time of opening that order until the time of stop out was 1320.94 so the Take profit did not trigger since the price did not reach the Take profit target which you set.

Thank you,
  • #1,189
  • Sep 5, 2017 6:08am Sep 5, 2017 6:08am
Quoting anwaarkhan
I am with xm over three years and never had any problem with them before but now they are doing some dodgy stuff like other brokers;Today after nfp when the market got quiet and there was no volatility ,I put a 10 pip stop loss on my position and it was triggered on 20 pips loss. Their payment deposit system is crap after notifying them no improvement has been made. I chose them on forexpeacearmy.com and now thinking to say them bye and leave a strong negative feedback on everywhere on internet.
Dear anwaarkhan,

Please provide me your account number and possibly the trade ticket so we can look into your complain and I will revert with my findings about the stop loss you claim was triggered mistakenly.

In regards to your feedback about our payment deposit system, what seems to be your trouble?

Thank you,
  • #1,190
  • Sep 5, 2017 12:28pm Sep 5, 2017 12:28pm
Quoting XM
{quote} Dear dani99098, I have looked at the case: You had a Take Profit set for 1328.00 however the max price Gold has reached from the time of opening that order until the time of stop out was 1320.94 so the Take profit did not trigger since the price did not reach the Take profit target which you set. Thank you,
Check the 1hr candle ..the previous low was much lower than the price ur company smashed my account.....
  • #1,191
  • Sep 5, 2017 2:28pm Sep 5, 2017 2:28pm
Quoting 9jatrader
{quote} Typo error is not enough to loose faith in broker as long as they pay. What's wrong when they try to authenticate your document.

Well, I sent 3 email last Thurday and Friday.

One is about changing language on Customer Service Email on their website.
2 email for one is changing language, and one is upload the colourless document.

They did not reply me for 5 days has passes, what can you expect that?
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Odd numbers are odd.
  • #1,192
  • Sep 5, 2017 3:22pm Sep 5, 2017 3:22pm
Quoting rapidace
{quote} Well, I sent 3 email last Thurday and Friday. One is about changing language on Customer Service Email on their website. 2 email for one is changing language, and one is upload the colourless document. They did not reply me for 5 days has passes, what can you expect that? {image}
From what the representative here said- he/she said "colorful" and not colorless. Go through what he/she said in the thread. Try it and see.
Make all mistakes in demo and rain in pips in live account
9jatrader All Time Return: 6.1%
  • #1,193
  • Sep 6, 2017 5:10am Sep 6, 2017 5:10am
Quoting dani99098
{quote} Check the 1hr candle ..the previous low was much lower than the price ur company smashed my account.....
Dear dani99098,

The one hour candle contains prices from 15:00 till 15:59:59. Your orders were stopped out at 15:29:57.

The price of your desired TP was reached after 15:30 therefore it could not be triggered.

It is not logical for you to be looking at the 1 hour candles to see if your TP price was reached or not.

You have to check the minutes and you will realize that from the time of the opening of your trades, until the time the trades closed your desired TP was never reached.

I hope this clears things out for you.
  • #1,194
  • Sep 6, 2017 6:31am Sep 6, 2017 6:31am
Quoting XM
{quote} Dear anwaarkhan, Please provide me your account number and possibly the trade ticket so we can look into your complain and I will revert with my findings about the stop loss you claim was triggered mistakenly. In regards to your feedback about our payment deposit system, what seems to be your trouble? Thank you,
my payment deposits system has been resolved and Thanks for taking it into consideration.
  • #1,195
  • Sep 6, 2017 6:48am Sep 6, 2017 6:48am
Quoting anwaarkhan
{quote} my payment deposits system has been resolved and Thanks for taking it into consideration.
It's good to post when issues are resolved with brokers. Some are only for posting complaints and to rubbish brokers. When their complaints are resolved they shut up and fail to reverse the bad image/impression they have given brokers.
Make all mistakes in demo and rain in pips in live account
9jatrader All Time Return: 6.1%
  • #1,196
  • Sep 6, 2017 10:09am Sep 6, 2017 10:09am
Quoting XM
{quote} Dear dani99098, The one hour candle contains prices from 15:00 till 15:59:59. Your orders were stopped out at 15:29:57. The price of your desired TP was reached after 15:30 therefore it could not be triggered. It is not logical for you to be looking at the 1 hour candles to see if your TP price was reached or not. You have to check the minutes and you will realize that from the time of the opening of your trades, until the time the trades closed your desired TP was never reached. I hope this clears things out for you.
Logically speaking 1st September 2017 the candle low of 1hr at 14.00 is 1318.13....the next 1h candle low is 1318.20....can u tell me how my account didn't get smashed at 1318.13 but got smashed when the next candle low is just 1318.20.....the candle which had low of 1318.20 had the high 1328.69....my tp was 1328.00.....and one more thing my account manager didn't call me till date as your chat person told me ...is he acting smart?
  • #1,197
  • Sep 7, 2017 3:45am Sep 7, 2017 3:45am
Quoting dani99098
{quote} Logically speaking 1st September 2017 the candle low of 1hr at 14.00 is 1318.13....the next 1h candle low is 1318.20....can u tell me how my account didn't get smashed at 1318.13 but got smashed when the next candle low is just 1318.20.....the candle which had low of 1318.20 had the high 1328.69....my tp was 1328.00.....and one more thing my account manager didn't call me till date as your chat person told me ...is he acting smart?
Dear dani99098,

Your trades were opened at 14:49 and 14:55, so it is impossible for the price of 14:08 to be able to affect your trade since that price was reached before your trade was opened.

The candle stick you are looking (14:00) has its lowest price at 1318.13 this price was reached at 14:08.

The trades which you are referring to (which have been stopped out) were opened after that at 14:49 and 14:55.

I hope this explains your concerns and answers your questions.

Thank you,
  • #1,198
  • Sep 7, 2017 11:30am Sep 7, 2017 11:30am
At 16:18 GMT, all servers went OFFLINE. Online chat and user profile on offical website XM.com also OFFLINE. What the heck?
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  • #1,199
  • Sep 7, 2017 11:35am Sep 7, 2017 11:35am
Quoting A13x3y
At 16:18 GMT, all servers went OFFLINE. Online chat and user profile on offical website XM.com also OFFLINE. What the heck?{image}
same here . what is happening ???
  • #1,200
  • Sep 7, 2017 11:35am Sep 7, 2017 11:35am
everything is down
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