Here's the result of my chat session just now... get your money back!
We are currently experiencing technical difficulties and are working on a resolution, thank you for your patience.
You are now chatting with 'Stan'
Stan: Thank you for choosing OANDA. How may I help you?
Stan: We have not heard from you. Do you wish to continue the chat?
Nicholas: yes. I would like to credited for the lasttrade since your system was down. your company just cost me $76 or so. please fix this
Stan: Do you have trade ticket number?
Nicholas: 1442081849
Stan: One moment.
Nicholas: 73.68810 was my loss
Stan: What's your account number?
Nicholas:
Stan: One second while I am retrieve your profile.
Stan: For your security, before I can continue I will have to ask you your security question.
Stan: What is your mother's maiden name?
Nicholas:
Stan: Thank you, one second, let me see your trading history
Stan: Thank you for the holding, I was enable to locate the trade. I will report this to our management team to review, will get back to you within 1-2 business days.
Nicholas: why are you unable to locate it. it's in my trade history clear as day. I was unable to manually close the trade when i desired. thankfully i had a stop in place. still....
Stan: I was able to locate it/
Stan: Sorry for the misunderstanding
Nicholas: it's all over the internet, international melt down. what is up with oanda?
Stan: I saw your trade was top out by stop loss price you have set during the tech interruption.
Nicholas: thank god for that. that stop is there for just in case. i manually trade and you were out for TWO HOURS, all over the world. message boards confirm this
Stan: I will submit a request to our management team to review to help you with the possible compensation.
Nicholas: thank you. I will be following up on this closely and documenting it all on forexfactory.com
Nicholas: starting a thread now, let's see how your management responds when it's all public
Stan: Yes, you will receive an email regarding this case you just reported.
Stan: And I will personally follow up this case for you.
Nicholas: thank you very much
We are currently experiencing technical difficulties and are working on a resolution, thank you for your patience.
You are now chatting with 'Stan'
Stan: Thank you for choosing OANDA. How may I help you?
Stan: We have not heard from you. Do you wish to continue the chat?
Nicholas: yes. I would like to credited for the lasttrade since your system was down. your company just cost me $76 or so. please fix this
Stan: Do you have trade ticket number?
Nicholas: 1442081849
Stan: One moment.
Nicholas: 73.68810 was my loss
Stan: What's your account number?
Nicholas:
Stan: One second while I am retrieve your profile.
Stan: For your security, before I can continue I will have to ask you your security question.
Stan: What is your mother's maiden name?
Nicholas:
Stan: Thank you, one second, let me see your trading history
Stan: Thank you for the holding, I was enable to locate the trade. I will report this to our management team to review, will get back to you within 1-2 business days.
Nicholas: why are you unable to locate it. it's in my trade history clear as day. I was unable to manually close the trade when i desired. thankfully i had a stop in place. still....
Stan: I was able to locate it/
Stan: Sorry for the misunderstanding
Nicholas: it's all over the internet, international melt down. what is up with oanda?
Stan: I saw your trade was top out by stop loss price you have set during the tech interruption.
Nicholas: thank god for that. that stop is there for just in case. i manually trade and you were out for TWO HOURS, all over the world. message boards confirm this
Stan: I will submit a request to our management team to review to help you with the possible compensation.
Nicholas: thank you. I will be following up on this closely and documenting it all on forexfactory.com
Nicholas: starting a thread now, let's see how your management responds when it's all public
Stan: Yes, you will receive an email regarding this case you just reported.
Stan: And I will personally follow up this case for you.
Nicholas: thank you very much