XM

Thats exactly the point. MT4 is made primarily for brokers. I still use it myself, but I take profit manually. Also no stoploss.

How many times we have seen a trade like this ?!? = http://photoshar.in/take-profit-almost-executed

Hi dear Xm i need real time for opening hours Tokyo, London and US here the real time, any help will be appriciated.

Dear mizi123,

I think this trading clock will help you with your questions -> https://market24hclock.com/#

Thank you,

XM...

Could help in getting your office in Malaysia to revert back to me concerning the status of my account, which apparently is still under investigation. I had brought to attention through livechat with a representative of yours concerning a few open position being closed in the negative region, 6 trades altogether amounting to a loss of SGD 4743.42... My records, up till now, indicates that all 6 trades was placed by dealers whom I had never once called throughout my short trading period with XM. I felt weird cause prior to the incident, being a newbie as I am, nothing of this sort had happened while I was losing throughout the first month of my trading with XM. It was only on the 15/03/2017 that I had started my account and honestly, spread was so much better and fairer during the initial stage, the stage where I had accumulated up to 8K ++ of losses. I have been topping up since the day I joined and even up till today, I have yet to withdraw. But then about 1 to 1.5 weeks ago, I began to understand the works and had slowly accumulate some winnings and on the 27th had suddenly hit a Big Sweep and by the evening of the same day all sort of issues started with my account. Freezing of platform was the first few hickups where as the order was sent, suddenly it stall right between the order page and the confirmation page. Ill save the details for some other time, but you should know what happen next. But that is not the big story though, it was only the beginning. I was trading on my mobile throughout the day until I had to leave for home which I then decide to leave the above position opened for my trading session after dinner(Malaysia GMT+8). Then the above happened and I thought to myself, this is a real world, real people and real investment world, I refuse to believe that it may be possible that those gambling sites tactics be used in the forex world. Come tomorrow, I managed to remain positive but as I was expecting an e-mail or a call, as promised by your representative, I was instead given another cold shoulder and this time around, when I logged in everything was wiped out. My cash, my portfolio, equity, balance... everything was ZERO, NADA, KOSONG... Almost fainted and naturally mad, but again with a positive attitude I livechat again and reported my situation and the person on the line was cool as ice telling me, no sir, as i can see, you still have a balance. While I was telling him nothing is on my screen, suddenly it pops out being refreshed by itself and there it was, my balance and some added amount of credit which seem a little odd to me. Dont remember having so much, but as we chat, your representative immediately informed me that my issue is being investigated by the higher authority as they are all aware of my case apparently. When asked whether this was in fact an isolated case or was it across board... by the sound of it, it seemed like an isolated case. I've gotten an email about this 2nd matter explainging a stop out was called upon due to a wrongly paid Dividend and Margin call which had caused the stop out. Funny thing is, They have yet to acknowledge my first case which no one has gotten back to me yet, and this second issue happened and they acknowledged it immediately. And their form of resolving the issue is by resetting my account to zero and credit back those 2nd stop out original amount and declare it as a reimbursement, had my bonus credit all wiped out only to credit back 3000 and say they credited it as a bonus for the 'FRUSTRATION CAUSED' not realizing that those original credit bonus of close to 2000 are not suppose to be zeroed out cause I have never made any withdrawal. Its now been 1 week since this all first started, I have never agreed to any settlement neither was I briefed on what actually happened other than the fact that 'The HIGHER AUTHORITY will get in touch with you' and that 'your account is under investigation, which means you are able to continue on trading, but you are not allowed to withdraw until the pending investigation is over'... WOW!!! that is when it struck me, either they sort my case ASAP or next stop will be the courts, but first, let us all wait and see what our friend here can do about my case. I'm, holding back all the evidence and my friendly advise is for XM to get to the bottom of this, and resolve this fairly and stop being a third world broker... I have plenty and many to highlight but I shall wait for your reply...

Thank you

Hello XM
I read information about your co in your web , Doesn't XM forgive negative balance of trader ? that means trader can lose more than their deposit ?

Dear el-jefe,

Can you follow up with your account number please. Only the MT4 ID!

Once you follow up with the MT4 ID, I will check the status and history of your account with the Middle Office and revert back with my findings.

Thank you,

Dear Sunlight31,

XM has always offered Negative Balance protection and continues to do so. You cannot lose more than you have deposited.

Thank you,

Dear XM

Do you have link at your web which says XM offered Negative Balance Protection ? Because I read risk disclosure in your web at https://www.xm.com/assets/pdf/new/do...nstruments.pdf.
At page 3 , it said " Stop loss order can't guarantee limit of loss .... Market movement can't only quickly result in the loss of clients entire deposit but also any additional commission and other expense incurred"

Dear Sunlight31,

The answer to your question can be found here -> http://www.xm.com/faq under the Question -> Is it possible to lose more money than I deposited?

Now to come back to your comment: https://www.xm.com/assets/pdf/new/do...nstruments.pdf.

At page 3 , it said " Stop loss order can't guarantee limit of loss .... Market movement can't only quickly result in the loss of clients entire deposit but also any additional commission and other expense incurred"

This does not mean XM does not offer Negative Balance Protection, what this means is the following: If the market experiences a major gap like it did with the aftermath of the SNB your desired stop loss will not be able to triggered if it is set within a price that occurs within a gap. Due to the "gap" the stop loss will only be triggered on the next tick which would appear on the chart after the "gap".

I hope this explains your question.

Thank you,

Sorry XM, didn't had a chance to view your profile... anyways, my account 4007273. if you are able to assists me to get to the bottom of this very very serious matter, Ill gladly have my documents posted... Lemme know. Thanks again XM...

Dear el-jefe,

I have sent the case to Middle Office to check and I will revert.

Thank you,

Hi XM.
Got / had the same issue with freezing platform's, connection lost. Can trade with that / live with that.
Ask and Bid lines are supposed to move together. Maybe move a few pip's apart as spread wide's.
XM response: Volatility are expected during the new's event. Please check for new's event's.

This one is for the book's. One of the best spread's members can receive from XM.

Dear el-jefe,

Thank you for your patience while I was researching this case.

You had opened several positions on the equity index HK50Cash from 20/3/2017 until 27/03/2017.

Due to a technical error from the side of our feed provider the positions were not requiring any margin from your side therefore allowing you to open unlimited positions (in normal conditions you would not have been able to do that) , in addition to receiving incorrect dividends.

On 27/03/2017, the issue was identified by our Middle Office, and your Account Manager tried to contact you unsuccessfully regarding this matter.

A profit of SGD 25,457 was gained from this mistake on our end. We did not remove that profit since the mistake was on our end and not your fault.
This resulted in addition to the above incorrect dividends were being debited to positions opened on HK50Cash.

The following day our feed provider had identified this error so our Support team attempted to contact you via phone again with no response.

We sent you an email informing you the tickets 1058812, 1058813, 1058814, 1058815 were affected by the Dividend technical error.

The orders above resulted in a stop out due to the Dividend charged in your account.

Since it was our mistake we feel it was only fair that the profit accumulated due to the technical error was rightfully yours. Moreover, we believe we should reimburse any losses occurred from the False Dividend charges in your account.

As a result, we refunded your account with Balance SGD 12754 and Bonus SGD 3000 due to the dividend issue. We then followed up with an email explaining that the reason we credited your account with this funds was because it was a mistake on our end.

Eventually, your Account Manager has been trying to contact you regarding this issue with no success.

I hope the above clears out this confusion and taking this opportunity in behalf of XM we would like to apologize for any inconvenience caused.

We as XM, felt it is only fair that the SGD 12754 plus SGD 3000 approximately (11,250 USD) in total rightfully should be credited to your account to overcome this bad experience.

Once again we apologize for this error.

Thank you

Hi Xm,

i have recently graduated from demo accounts and officially joined live trading today at XM.

Firstly, i would like to thank you of your great services at XM. Nothing to complain about the spreads and of course the bonuses XM provides.

Now, my question, if i hadnt deposit any money before into the account, and plainly using the $30 bonus (appreciate the bonus), will i be able to withdraw any cash?

i have profitted about 100 pips and i have no intention of depositting any money currently due to my trading today.

hence, would appreciate if you can assist to answer if :-
1) withdrawing without depositing ever before
2) if yes, is withdrawing through credit card/ debit card allowed ?

thanks! And look forward to your reply.

tgytgy90
1 day old Singapore trader

Dear Tgytgy90,

Profits derived from trading on the “No Deposit Trading Bonus” can be withdrawn anytime provided that you have reached at least 10 micro lots (0.1 standard lots) and provided that at least 5 round trades have been completed.

Withdrawal methods for profits derived from trading on the "No Deposit Trading Bonus" can be wire transfer or via any of the Electronic Wallets we offer. Withdrawal via credit or debit card is only available to clients which have previously deposited via credit or debit card.

Thank you,

Hi XM,

Thanks alot for the information. I can now continue trading without worries.

Yep, have fulfilled both requirements.

Once again, appreciate your time to answer all enquiries in this thread.

Hi XM now for so many times price reaches TP and trade don't get close i don't know what is happening what is the issue!? Is LIVE account not demo.

http://financefeeds.com/exclusive-xm...customers-ibs/