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Experiences with FxPro

  • #1,041
  • Feb 27, 2017 5:27pm Feb 27, 2017 5:27pm
Quoting meyoik
{quote} No worries bro
Hope so .... it was fun trolling ... but at least appreciate the work i had in searching the links about it.

But seriously, try the live chat on their website. They are actually great there ( used it once and they were very quick and nice )

Also ... I read on some brokers, not sure about fxpro, but they do "increase" the spreads. If you only trade interday ... you will actually be losing pips
  • #1,042
  • Feb 27, 2017 5:34pm Feb 27, 2017 5:34pm
Quoting pereiraalex
Hope so .... it was fun trolling ... but at least appreciate the work i had in searching the links about it.
Ha ha no worries , no harm no foul

Quoting pereiraalex
I read on some brokers, not sure about fxpro, but they do "increase" the spreads. If you only trade interday ... you will actually be losing pips
Actually you hit the nail right on the head ....that is EXACTLY why I want this conversation in a public forum.
I have enough data to be able to corroborate if they start messing with the execution after they enable a swap-free account (if that would be the case of course)....so I would hope they simply charge us a fee up front and fair is fair.

But that's just me being optimistic ....let's see
  • #1,043
  • Feb 28, 2017 9:45am Feb 28, 2017 9:45am
Quoting meyoik
{quote} Lianna....are you still there? No replies for 2 weeks???? Not leaving a good impression here for FxPro....
Hi meyoik,

Please accept my apologies for the delayed response here. I had an email issue and unfortunately was not seeing your messages until now.

I can confirm that we offer Swap Free accounts only to clients of the Islamic faith, in accordance with Shariah Law.

For any further details regarding Swap free, please feel free to contact us directly and we will be happy to help!

Once again I am very sorry for the delay in answer,

Thank you,
Lianna
  • #1,044
  • Feb 28, 2017 10:23am Feb 28, 2017 10:23am
Quoting Arsal89
Hi Lianna, I was interested to open an account in Fxpro and currently using your Demo MT4, but at last friday closing your spreads scared me, I attached the snapshot, check it pairs at top and count the pips and explain me why FX pro do this?? maybe to hit sl of overnight trade ,, spread went more than 50 pips, its scary {image}
Hi Arsal89,

Its typical for spreads to widen during market closing/opening moments, due to reduced liquidity from our LPs. Please note that we are displaying the best BID and ASK prices from our pool of liquidity, and our average spreads during rollover in general are very competitive with the market.

Of course if you would like us to check anything specifically for you, please feel free to contact me directly and I will be happy to help.

Kind regards,
Lianna
  • #1,045
  • Edited 12:53pm Feb 28, 2017 12:12pm | Edited 12:53pm
Hello Lianna,

FxPro just fired an email to it's users giving NO INDICATION OF ANY KIND OF WHEN and by HOW MUCH you are planning to change margin requirements????

As a trader this is:

1) Absolutely useless information if it does not come with details
2) A slap in the face to people that trust you with their hard earned money
3) Sounds like an attempt to preempt...."Hey we told you we were going to lower the margin" and then without ANY lead time you have license to lower the margins to WHATEVER you want and bringing down thousands of traders with you....while you "washed your hands" by sending this email before

Could you please explain yourself!?!?

1) WHY do you send this useless information?
2) If your intention is to inform, why is there ZERO useful information in such a potentially critical email?
3) WHY HAVE YOU NOT SPECIFIED EXACTLY WHEN AND BY HOW MUCH YOU ARE PLANNING TO CHANGE YOUR MARGIN REQUIREMENTS!?!?!
4) Was the only intention of this email to get traders to deposit more money out of fear??


This is the email:

Attached Image (click to enlarge)
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Attached Image (click to enlarge)
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This is the text:
Dear Client,
On Tuesday, February 28, at 9:00p.m. EST (4:00a.m. Wednesday, March 01, Server Time, GMT+2), President Trump will address a joint session of Congress for the first time since taking office.

In a speech that will be watched by millions of viewers in the United States and around the world, the President is expected to speak of his presidency and address pressing issues like his plans for health care, the tax system, the military, and his goals for his administration.
President Trumps speech and his remarks are expected to cause much volatility in the financial markets. This may lead to wider spreads across numerous trading instruments, while any sharp market movements may trigger Stop-Outs. For this reason, we strongly advise you to monitor any open positions that you may have and ensure that you have enough margin in your trading account(s) to protect your positions.

DEPOSIT NOW

Trading CFDs involves significant risk of loss.

Note, also, that margin requirements across several instruments are subject to change as a result of market volatility. For more information on our trading conditions and the latest margin requirements, please visit the FxPro Blog.

If you have any questions, please contact our Customer Support team, who can be reached 24/5 by live chat, by calling +44 (0) 203 151 5550, or via email at [email protected].
Kind Regards,
FxPro Team
  • #1,046
  • Feb 28, 2017 7:21pm Feb 28, 2017 7:21pm
Quoting meyoik
Hello Lianna, FxPro just fired an email to it's users giving NO INDICATION OF ANY KIND OF WHEN and by HOW MUCH you are planning to change margin requirements???? As a trader this is: 1) Absolutely useless information if it does not come with details 2) A slap in the face to people that trust you with their hard earned money 3) Sounds like an attempt to preempt...."Hey we told you we were going to lower the margin" and then without ANY lead time you have license to lower the margins to WHATEVER you want and bringing down thousands of traders with...

TO ANYONE LOOKING TO OPEN AN ACCOUNT WITH FXPRO....


Please follow how this is going:

1) FxPro sends an email to their clients about a massive issue with regards to changing their margin conditions but offer NO details as to when and how much. NOTE: All reputable brokers when they send a message like this (which is fair game), it is accompanied by facts and clear information. FxPro is NOT that broker, this is yet another example.

2) Lianna from FxPro has cited email trouble as the reason why she hasn't responded to posts for 2 weeks on other matters. This is FxPro, a broker that in the year 2017 cites email trouble as an excuse....are you kidding me!?!? This speaks volumes about the technology they use, and it highlights their excuse bag is very very cheap.

3) How come their email server works to send useless junk mail, but it doesn't work to answer critical questions to their clients?

4) Whatever excuse Lianna from FxPro comes up with as to why she has not answered 1 hour before the event they plan to change margin requirements will be worthless.

5) 1 hour before the event they are planning to change margin requirements on, there has been NO additional information, no emails to their clients have been sent. So we are all in the dark as to what FxPro plans to do....

If you are planning to open a trading account TAKE ALL THIS INTO ACCOUNT!!! This is what you can expect from FxPro.
  • #1,047
  • Feb 28, 2017 7:43pm Feb 28, 2017 7:43pm
How long are you with FxPro? Do they provide a good service? Are you successful using them?
  • #1,048
  • Feb 28, 2017 7:45pm Feb 28, 2017 7:45pm
15 minutes to go....and FxPro has sent NO additional communication, no specifics, and this channel is also on mute for FxPro....

REMEMBER: When it matters FxPro will not show up!!

You will be left hanging like it's happening to us right now!!!

  • #1,049
  • Feb 28, 2017 7:46pm Feb 28, 2017 7:46pm
Quoting PipsTorrent
How long are you with FxPro? Do they provide a good service? Are you successful using them?
Long enough to be sick of this B@LLSH!T!!!! THEY DO IT ALL THE TIME!!!!!!
  • #1,050
  • Feb 28, 2017 9:14pm Feb 28, 2017 9:14pm
Quoting meyoik
Hello Lianna, FxPro just fired an email to it's users giving NO INDICATION OF ANY KIND OF WHEN and by HOW MUCH you are planning to change margin requirements???? As a trader this is: 1) Absolutely useless information if it does not come with details 2) A slap in the face to people that trust you with their hard earned money 3) Sounds like an attempt to preempt...."Hey we told you we were going to lower the margin" and then without ANY lead time you have license to lower the margins to WHATEVER you want and bringing down thousands of traders with...
Same story here, I have that email, no follow up...it's very un-professional of FxPro to leave their customers guessing.
BTW, they also have a blog, but nothing there either...
The Pips man cometh
  • #1,051
  • Feb 28, 2017 9:20pm Feb 28, 2017 9:20pm
Quoting meyoik
15 minutes to go....and FxPro has sent NO additional communication, no specifics, and this channel is also on mute for FxPro.... REMEMBER: When it matters FxPro will not show up!! You will be left hanging like it's happening to us right now!!!
I decided to go directly to the FxPro chat....it was useless as well....they avoided the question shamelessly....
I am very disappointed about how they treat their traders...no respect...
May the pips be with you
  • #1,052
  • Mar 1, 2017 2:45am Mar 1, 2017 2:45am
If you are serious about trading and want to be treated with respect both in MT4 execution and customer service you should NEVER go to FxPro, you go to LMAX... I still have open positions with these people but I will slowly start moving them to LMAX...every time there is a big event FxPro treats you like a dog...if you are lucky, they only stop out half of your trades with a "margin adjustment"....

To Lianna FxPro...the time to respond was yesterday BEFORE the event, please have the respect to keep your mouth quiet...whatever you say a day later, it's too late.
The Pips man cometh
  • #1,053
  • Mar 1, 2017 3:34am Mar 1, 2017 3:34am
Quoting IcePips
If you are serious about trading and want to be treated with respect both in MT4 execution and customer service you should NEVER go to FxPro, you go to LMAX... I still have open positions with these people but I will slowly start moving them to LMAX...every time there is a big event FxPro treats you like a dog...if you are lucky, they only stop out half of your trades with a "margin adjustment".... To Lianna FxPro...the time to respond was yesterday BEFORE the event, please have the respect to keep your mouth quiet...whatever you say a day later,...
Completely agree IcePips...FxPro has fallen from grace...the reason why they treat their customers like garbage is irrelevant...simply Get OUT OF FxPro and start trading with brokers that don't play with margin requirements without giving you ANY clear info....(FxPro will never do that)... I cannot vouch for them fully yet, but Darwinex looks OK right now....have been with them for a while, and they offer really proper and respectful customer service....they have NEVER sent me a mail like the one posted up here...without following up with clear information....that is just disgusting treatment of traders....
May the pips be with you
  • #1,054
  • Mar 1, 2017 11:50am Mar 1, 2017 11:50am
Hello All,

I wanted to clarify our position here, as I believe there has been some confusion regarding this email that we have sent.

The purpose of this email, was simply to inform and warn our clients, that the upcoming Trump Speech may cause volatility, leading to wider spreads and sharp market movements. Based on our recent experience, every time Trump has made a speech it caused unusual volatility and therefore we wanted to make our customers aware that this was taking place.

In the same email, we stated that margins may be subject to change. The reason for including this, was to let our clients know in advance, that there was a possibility margins could be changed . In fact, we did not change any margin requirements, as there was no need to do so.

If we were for any reason, going to make changes to our existing margin requirements, due to an event such as this, then we would of course state this in our communication with clients beforehand. We would also give as much notice as possible, and we would have procedures in place to prevent any changes affecting existing open positions, as we have done in the past for events such as the US election. The changes would affect only new trades placed since we made the announcement.

Please also note that this is a public forum and while we welcome all feedback from clients and traders alike, this forum is not the most efficient place to initially address any serious concerns you have about your account with us as replies for FF are not handled 24/5. In the event you need any support you can contact us at anytime via an official means such as our live chat, email or phone and we will be happy to help with any questions you may have in a quick and timely manner.

Hope this clarifies things,

Kind regards
Lianna
FxPro Customer Support
  • #1,055
  • Mar 1, 2017 12:03pm Mar 1, 2017 12:03pm
Quoting IcePips
If you are serious about trading and want to be treated with respect both in MT4 execution and customer service you should NEVER go to FxPro, you go to LMAX... I still have open positions with these people but I will slowly start moving them to LMAX...every time there is a big event FxPro treats you like a dog...if you are lucky, they only stop out half of your trades with a "margin adjustment".... To Lianna FxPro...the time to respond was yesterday BEFORE the event, please have the respect to keep your mouth quiet...whatever you say a day later,...
Dear IcePips,

As stated above, no changes were made to our margin requirements last night and we have never made a margin change without first informing our clients. However, please do get in touch regarding your account if you have a live account with us, so we can check the orders you claim have been closed due to a margin adjustment.

Kind regards,
Lianna
  • #1,056
  • Mar 1, 2017 12:09pm Mar 1, 2017 12:09pm
Quoting Lianna@FxPro
Hello All, I wanted to clarify our position here, as I believe there has been some confusion regarding this email that we have sent. The purpose of this email, was simply to inform and warn our clients, that the upcoming Trump Speech may cause volatility, leading to wider spreads and sharp market movements. Based on our recent experience, every time Trump has made a speech it caused unusual volatility and therefore we wanted to make our customers aware that this was taking place. In the same email, we stated that margins may be subject to change....
Quoting Lianna@FxPro
we have never made a margin change without first informing our clients.
So let me get this straight....

The speech/event was at 9PM EST...if there would have been massive volatility due to this event say 20 minutes into it....how much time EXACTLY would you have given us before you changed your margins?
The Pips man cometh
  • #1,057
  • Mar 2, 2017 2:01am Mar 2, 2017 2:01am
Quoting IcePips
{quote} {quote} So let me get this straight.... The speech/event was at 9PM EST...if there would have been massive volatility due to this event say 20 minutes into it....how much time EXACTLY would you have given us before you changed your margins?
As stated previously, the changes, if any, would apply only to newly placed trades. Existing positions would be unaffected.

Lianna
FxPro Support
  • #1,058
  • Mar 2, 2017 8:25am Mar 2, 2017 8:25am
Quoting Arsal89
Hi Lianna, I was interested to open an account in Fxpro and currently using your Demo MT4, but at last friday closing your spreads scared me, I attached the snapshot, check it pairs at top and count the pips and explain me why FX pro do this?? maybe to hit sl of overnight trade ,, spread went more than 50 pips, its scary {image}

Is your Account under Cyprus Regulation or UK Regulation with FXPRO?
Depict history, predict future, and the area in between ...
  • #1,059
  • Mar 2, 2017 8:29am Mar 2, 2017 8:29am
Quoting Lianna@FxPro
Hello All, I wanted to clarify our position here, as I believe there has been some confusion regarding this email that we have sent. The purpose of this email, was simply to inform and warn our clients, that the upcoming Trump Speech may cause volatility, leading to wider spreads and sharp market movements. Based on our recent experience, every time Trump has made a speech it caused unusual volatility and therefore we wanted to make our customers aware that this was taking place. In the same email, we stated that margins may be subject to change....
Indeed, FXPRO is of the most professional FX Brokers,,, keep up the Good work
Depict history, predict future, and the area in between ...
  • #1,060
  • Apr 13, 2017 9:04am Apr 13, 2017 9:04am
Hello gents, i was checking FxPro Quant and all these posts in capitals, red colors etc... made me nervous.... are you traders of FxPro gents? or is this bad paid press? how are spreads in volatile market situation? this thing of closing half of your positions due to margin requirements, has happened? it states only applies for new orders..so doesnt make sense.. or it is due to spikes? many thxs
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