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Experiences with FxPro

  • #981
  • Edited 11:07pm Aug 22, 2016 10:48pm | Edited 11:07pm
Hi FxPro,

I can't believe this is happening again and again with such a reputable broker. Just a few weeks ago I had the same problem with EURGBP (I posted here) and now with AUDUSD. I don't see this spike on other brokers. With EURGBP, I was already in a position and the position got closed with a loss. With this one, I placed a limit order but it was not filled-in. Whats happening here guys???? I thought you guys are big and professional...
Attached Image (click to enlarge)
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  • #982
  • Aug 23, 2016 1:11am Aug 23, 2016 1:11am
From my previous post on page 49 of this thread, and from watching my LIVE account daily during rollover I believe that it is wrong to be trading the exotics outside the 4-5 majors with FXPRO.

This is very disappointing, GBPJPY for example will spike 20+ pips regularly for the first hours or so during weekly Sunday open and on a daily basis during rollover.

This weeks sunday open produced several 20+ pip spikes.

Normally with such a larger than normal spread on the exotics 2.5-3 pips on GBPJPY, you would expect the broker
to absorb any liquidity spikes....... that's why people pay extra in the spread. Not so here with FXPRO.

I like FXPRO, its conditions and all, however once you start to produce erroneous prices ie 20+ pip spike, then from a traders perspective it is not a stable environment.
FxPro is ok for majors, but outside that no thanks.

The standard reply will be "we are an ECN or STP model, rollover liquidity etc expect spikes"....sorry that's not good enough for a big broker like FXPRO.
Plenty of other brokers with absolutely no Problems on rollover
PLENTY!!.
I'm very disappointed with Fxpro....... I thought it would be the broker for all markets... not so

best regards
Peter
  • #983
  • Aug 23, 2016 4:38am Aug 23, 2016 4:38am
Quoting peterk1
From my previous post on page 49 of this thread, and from watching my LIVE account daily during rollover I believe that it is wrong to be trading the exotics outside the 4-5 majors with FXPRO. This is very disappointing, GBPJPY for example will spike 20+ pips regularly for the first hours or so during weekly Sunday open and on a daily basis during rollover. This weeks sunday open produced several 20+ pip spikes. Normally with such a larger than normal spread on the exotics 2.5-3 pips on GBPJPY, you would expect the broker to absorb any liquidity...
Yes, I think so too.
  • #984
  • Aug 24, 2016 1:33am Aug 24, 2016 1:33am
Quoting subbu
Hi FxPro, I can't believe this is happening again and again with such a reputable broker. Just a few weeks ago I had the same problem with EURGBP (I posted here) and now with AUDUSD. I don't see this spike on other brokers. With EURGBP, I was already in a position and the position got closed with a loss. With this one, I placed a limit order but it was not filled-in. Whats happening here guys???? I thought you guys are big and professional... {image}
Dear subbu,

This is a valid price from our LP's, however, with regards to any trades, please send an email to [email protected] with the account number and order number(s) and we will check this for you.

Kind regards,

Lianna
  • #985
  • Sep 24, 2016 1:05am Sep 24, 2016 1:05am
hello. miss liana, i want ask about this my local fxpro broker
Inserted Code
http://www.fxpro-indonesia.com/
this is official from fx pro right?
thx u
  • #986
  • Sep 26, 2016 10:00am Sep 26, 2016 10:00am
Quoting bigbocah
hello. miss liana, i want ask about this my local fxpro broker http://www.fxpro-indonesia.com/ this is official from fx pro right? thx u
Hello bigbocah,

Yes this is an official URL link for our FxPro website in Indonesian language.

Kind regards,
Lianna
  • #987
  • Oct 20, 2016 4:02am Oct 20, 2016 4:02am
FxPro Announces Q3 2016 Execution Statistics

Online broker FxPro is pleased to announce key execution statistics registered during the months of July, August, and September 2016, honouring its commitment to disclose these metrics on a quarterly basis.

For yet another quarter, the order execution data registered reflect FxPro’s ongoing focus on slippage symmetry, with Q3 results on a par with the ones observed in previous quarters and positive slippage percentages revealed to be consistently high. During this three-month period, slippage percentages reached the following levels:

  1. Positive = 36.23%
  2. At Quote = 35.96%
  3. Negative = 27.81%

Re-quote percentages for Q3 were as follows:

  1. Re-quotes = 4.26%
  2. Positive = 1.99%
  3. Negative = 2.27%

FxPro executes client orders with no-dealing-desk intervention and continues to set higher standards across the industry, having recently received the ‘Best FX Execution, Global’ award at the 2016 CFI.co Awards. At the same time, FxPro remains focused on providing clients with continuously enhanced trading conditions, upgrading its services by introducing more trading instruments and additional products and tools.

Trading CFDs involves significant risk of loss.
  • #988
  • Nov 7, 2016 5:38pm Nov 7, 2016 5:38pm
I will be the first one to admit that I've been......not the most amiable at times with FxPro on this thread...BUT...on this occasion, I want to say something positive. I think it's in all our interests to LET FXPRO KNOW WHEN THEY DO SOMETHING WELL....and IMHO, they have acted very fairly with regards to the required margin issue in the wake of the elections coming up.

The margin reqs changes....
All margin modifications apply only to positions opened at 7pm Nov 7...meaning all your previous positions remain with the original margin requirements. (BTW FxPro, if I'm wrong please let us know, this is what I understood from your email) Considering that any broker needs to protect themselves, this REALLY takes us into account, and I wanted to say, THANKS, I really appreciate you guys didn't go ballistic on the margin reqs (Hantec Markets, tripled margin on ALL pairs....!!! WTF!?!?!?). On top of that, the changes to the FxPro margin reqs, are actually phased out through lot amounts, 0-10, 10 -20, etc. So, you actually get a very smooth ride before you hit the business end of the margin cuts...(unless you're a mega investor of course )...

Keep it up guys!!


PS: If I may just one thing.....next time, do let us know at least a day in advance (!!)
  • #989
  • Nov 7, 2016 5:49pm Nov 7, 2016 5:49pm
Quoting meyoik
I will be the first one to admit that I've been......not the most amiable at times with FxPro on this thread...BUT...on this occasion, I want to say something positive. I think it's in all our interests to LET FXPRO KNOW WHEN THEY DO SOMETHING WELL....and IMHO, they have acted very fairly with regards to the required margin issue in the wake of the elections coming up. The margin reqs changes.... All margin modifications apply only to positions opened at 7pm Nov 7...meaning all your previous positions remain with the original margin requirements....
I gave up FXpro a long time ago.. Might use them back.. But that depends.. Really got a bad experience with them once.. So.. Really don't want to go through it again. Their mobile Mt4 platform has a very bad and lagging feed.

What I absolutely hate is they blame my phone, android system, my phone model, basically everything else except themselves. They should be very concern and check everything on their side before jumping to assumption..
bit . ly/fantestimonials
  • #990
  • Nov 8, 2016 4:38am Nov 8, 2016 4:38am
Why is Fxpro so interested in giving traders negative swap whether you're long or short in a particular pair? Whether I was long or short in my EURCAD and EURAUD always carries negative swap. EURO interest rate is at 0.00%, CAD at 0.50% and 1.50%. Does Fxpro feel traders don't know what before they enter trade? Do you have separate formula for calculating it?
Make all mistakes in demo and rain in pips in live account
9jatrader All Time Return: 20.0%
  • #991
  • Nov 8, 2016 5:07am Nov 8, 2016 5:07am
Quoting 9jatrader
Why is Fxpro so interested in giving traders negative swap whether you're long or short in a particular pair? Whether I was long or short in my EURCAD and EURAUD always carries negative swap. EURO interest rate is at 0.00%, CAD at 0.50% and 1.50%. Does Fxpro feel traders don't know what before they enter trade? Do you have separate formula for calculating it?
Market makers want to profit from everywhere
  • #992
  • Nov 8, 2016 6:01am Nov 8, 2016 6:01am
Quoting timos
{quote} Market makers want to profit from everywhere
Am earning positive swap from Glabal Prime on my NZDJPY long. Oanda the same positive swap. What's wrong with Fxpro.
Make all mistakes in demo and rain in pips in live account
9jatrader All Time Return: 20.0%
  • #993
  • Nov 8, 2016 11:51am Nov 8, 2016 11:51am
Quoting ForMeFact0ry
{quote} I gave up FXpro a long time ago.. Might use them back.. But that depends.. Really got a bad experience with them once.. So.. Really don't want to go through it again. Their mobile Mt4 platform has a very bad and lagging feed. What I absolutely hate is they blame my phone, android system, my phone model, basically everything else except themselves. They should be very concern and check everything on their side before jumping to assumption..
Hi ForMeFact0ry,

I reported on this thread that I had some issues with re-quotes, after I reported it, it never happened again... I also switched to their Market account, so far no issues to report.....

So what happened with MT4? What was the fuzz about your phone, I didn't understand....(?)
  • #994
  • Nov 8, 2016 7:23pm Nov 8, 2016 7:23pm
Quoting meyoik
I will be the first one to admit that I've been......not the most amiable at times with FxPro on this thread...BUT...on this occasion, I want to say something positive. I think it's in all our interests to LET FXPRO KNOW WHEN THEY DO SOMETHING WELL....and IMHO, they have acted very fairly with regards to the required margin issue in the wake of the elections coming up. The margin reqs changes.... All margin modifications apply only to positions opened at 7pm Nov 7...meaning all your previous positions remain with the original margin requirements....
Dear meyoik,

Thank you for your positive comments. We are always trying to provide the best possible trading conditions for our clients and in this case we felt that this was the best action to take. I can confirm that the margin restrictions does only apply to new positions.

Kind regards,
Lianna
  • #995
  • Nov 8, 2016 7:29pm Nov 8, 2016 7:29pm
Quoting 9jatrader
Why is Fxpro so interested in giving traders negative swap whether you're long or short in a particular pair? Whether I was long or short in my EURCAD and EURAUD always carries negative swap. EURO interest rate is at 0.00%, CAD at 0.50% and 1.50%. Does Fxpro feel traders don't know what before they enter trade? Do you have separate formula for calculating it?
Dear 9jatrader,

Our swap rates are reviewed on a weekly basis and are in line with our Liquidity providers. Bear in mind as well that retail brokers will add a small mark-up to overnight swap rates.

Kind regards,
Lianna
  • #996
  • Nov 8, 2016 7:39pm Nov 8, 2016 7:39pm
Quoting 9jatrader
{quote} Am earning positive swap from Glabal Prime on my NZDJPY long. Oanda the same positive swap. What's wrong with Fxpro.
Dear 9jatrader,

Our LONG swap for this pair is actually also positive. Only the short side is negative.

Please see the full list of pairs and click on them to see their swap rates below:
http://www.fxpro.co.uk/trading/forex

Kind regards,
Lianna
  • #997
  • Nov 8, 2016 7:41pm Nov 8, 2016 7:41pm
Quoting ForMeFact0ry
{quote} I gave up FXpro a long time ago.. Might use them back.. But that depends.. Really got a bad experience with them once.. So.. Really don't want to go through it again. Their mobile Mt4 platform has a very bad and lagging feed. What I absolutely hate is they blame my phone, android system, my phone model, basically everything else except themselves. They should be very concern and check everything on their side before jumping to assumption..
Dear ForMeFact0ry,

The MT4 app we use is the Metaquotes application, and we do not have any reported issues with it. Could you perhaps send me a PM with more details regarding this issue you experienced and I can look into this more for you?

Thank you,
Kind regards,
Lianna
  • #998
  • Nov 16, 2016 4:14am Nov 16, 2016 4:14am
I have transferred large amount of money on my account and today still not in the account, I am on minus in mya account are you guys playing game thinking i might have a margin call and not adding the money in my account?
  • #999
  • Nov 30, 2016 2:09pm Nov 30, 2016 2:09pm
Hello FXPro i have a question


Im willing to go live with you because of the major advantage negative balance protection.

So in your Risk Disclosure Notice reads this:


5. CAPITAL LOSS
5.1 CFDs, which are leveraged products, incur a high level of risk and can result in the loss of all of your invested capital. However, it should be noted that FxPro operates on a negative balance protection basis; this means that you cannot lose more than your initial investment.

Sounds real good. But then later :

12. FORCE MAJEURE EVENT
12.1 In case of a Force Majeure Event you shall accept any loss arising.
12.2 Further details read the Force Majeure Event is available in the Client Agreement (http://www.fxpro.de/trading/products/legal).


So im a little confused

Does this mean my balance can never drop below zero even in FORCE MAJEURE event or do i have to accept negative balance in this case?


Thank you for your help.
Newbies be warned of emmanuel7788. Hes not true.
  • #1,000
  • Nov 30, 2016 2:20pm Nov 30, 2016 2:20pm
@Malony:

I think the T&Cs are pretty clear there.

1. You have a negative balance correction.
2. (1). does not apply in cases of Force Majeures (war, natural disasters, etc.). I take a 2% interest rate hike by the Fed would not count as one.

FXPro can you confirm?

I am with FXPro and very happy. Ctrader is getting the job done, especially if you just looking for a good platform. Their mobile apps are pretty bad though.
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