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EXNESS official representative

  • #941
  • May 27, 2016 7:19am May 27, 2016 7:19am
Thanks for your very adequate reply.

I didn't look for it in the conditions, but implied in your statement is that there is no guarantee that a stop or limit order will be filled, right? I am perfectly ok with that, because as an intermediate to the liquidity providers you mention, how would you be able to guarantee this.

In this case, I don't really understand "If it does, it is highly likely a temporary issue related to execution. In this case, all you have to do is inform us about it so that we could check the execution of a trading order.", because, well, if it doesn't execute, it doesn't. I am not to hold it against you, but I should deal with it
  • #942
  • May 27, 2016 9:54am May 27, 2016 9:54am
Quoting flofri
Thanks for your very adequate reply. I didn't look for it in the conditions, but implied in your statement is that there is no guarantee that a stop or limit order will be filled, right? I am perfectly ok with that, because as an intermediate to the liquidity providers you mention, how would you be able to guarantee this. In this case, I don't really understand "If it does, it is highly likely a temporary issue related to execution. In this case, all you have to do is inform us about it so that we could check the execution of a trading order.",...
Hello, flofri.

Thank you for the message!

I would just like to let you know that if it is not executed at the liquidity provider's end when it is supposed to, our Complaints department may still check the execution and possibly change the result of the order.
  • #943
  • May 27, 2016 10:34am May 27, 2016 10:34am
hi exness, what is the maximum withdrawal for 1 time?
  • #944
  • May 27, 2016 11:27am May 27, 2016 11:27am
Quoting EXNESS
{quote} Hello, flofri. Thank you for the message! I would just like to let you know that if it is not executed at the liquidity provider's end when it is supposed to, our Complaints department may still check the execution and possibly change the result of the order.
Well, that's great service anyway! Thanks for your reply!
  • #945
  • May 30, 2016 1:15pm May 30, 2016 1:15pm
Quoting donkeyg
hi exness, what is the maximum withdrawal for 1 time?
Hello, donkeyg!

Thank you for the question.

Could you specify the payment system please? Or at least your account number (in a personal message) for me to understand the range of available payment systems.
  • #946
  • May 30, 2016 1:16pm May 30, 2016 1:16pm
Quoting flofri
{quote} Well, that's great service anyway! Thanks for your reply!
Dear flofri,

thank you very much!
  • #947
  • Jul 6, 2016 6:45am Jul 6, 2016 6:45am
Hey!
What can you say in defense?
http://www.forexfactory.com/showthre...93#post9015893
  • #948
  • Jul 6, 2016 2:27pm Jul 6, 2016 2:27pm
Quoting Jure86
Hey! What can you say in defense? http://www.forexfactory.com/showthre...93#post9015893
Hello, Jure86.

Thank you for getting in touch.

I have left my comment in the thread: Post 1,071,551.
  • #949
  • Jul 6, 2016 2:53pm Jul 6, 2016 2:53pm
Due to spike built on non-market quotes at around 18:00 GMT+0, July 5 om EURUSD at server Exness-Real6 I have lost my complete account (8675483). Please refer the account in details and compensate my losses on priority.
  • #950
  • Jul 7, 2016 6:08am Jul 7, 2016 6:08am
Exness representative may pls reply
  • #951
  • Jul 7, 2016 6:09am Jul 7, 2016 6:09am
Quoting qureshimeq
Due to spike built on non-market quotes at around 18:00 GMT+0, July 5 om EURUSD at server Exness-Real6 I have lost my complete account (8675483). Please refer the account in details and compensate my losses on priority.
Dear qureshimeq,

thank you for contacting me.

I have replied to your personal message.
  • #952
  • Jul 11, 2016 7:15am Jul 11, 2016 7:15am
I have deposited 100 and 300 from my debit card the transaction was succesfull and I got confirmation from bank also but I didn't get balance in my trading account and also there is no history of deposit in client area
  • #953
  • Jul 11, 2016 7:16am Jul 11, 2016 7:16am
​also my two withdrawls are still not received from exness refund of 1385 usd and withdrawl 224.88
  • #954
  • Jul 11, 2016 8:54am Jul 11, 2016 8:54am
Quoting kashif786
I have deposited 100 and 300 from my debit card the transaction was succesfull and I got confirmation from bank also but I didn't get balance in my trading account and also there is no history of deposit in client area
Hello, kashif786.

Thank you for bringing this to my attention.

Please provide your account number and the numbers of the afore mentioned deposits and withdrawals, so that I could make a further check.

Looking forward to hearing from you.
  • #955
  • Sep 6, 2016 10:11am Sep 6, 2016 10:11am
Exness announces FCA license and launches plans to expand in Europe

Exness Europe Limited is pleased to announce that it has received regulatory approval from the Financial Conduct Authority (FCA), under Register number 730729.

Having now acquired its FCA license, Exness Europe Limited is expected to launch its UK operations by the end of 2016, propelling the Exness group’s global expansion plans into Europe.

Among many others, one of the key benefits of the license is that trading account holders of FCA regulated brokers are protected under the Financial Services Compensation Scheme (FSCS), which protects clients in certain events of insolvency.

Exness Europe Limited looks forward to building on Exness’ already-extensive client base, entering new regions and providing the opportunity to new clients to benefit from its superior customer service, pricing, and technology.

Read official press release: https://www.exness.com/news/article/...and_in_europe/
  • #956
  • Edited Dec 1, 2016 3:59am Nov 29, 2016 5:39am | Edited Dec 1, 2016 3:59am
{ sensitive information deleted by staff, per request }
  • #957
  • Nov 30, 2016 10:27pm Nov 30, 2016 10:27pm
Quoting EXNESS
Exness announces FCA license and launches plans to expand in Europe Exness Europe Limited is pleased to announce that it has received regulatory approval from the Financial Conduct Authority (FCA), under Register number 730729. Having now acquired its FCA license, Exness Europe Limited is expected to launch its UK operations by the end of 2016, propelling the Exness groups global expansion plans into Europe. Among many others, one of the key benefits of the license is that trading account holders of FCA regulated brokers are protected under the...
any news of UK branch?
  • #958
  • Dec 1, 2016 12:25am Dec 1, 2016 12:25am
Quoting grandaevus
{quote} any news of UK branch?
Dear grandaevus,

Our clients will be able to register an account in Exness Europe Limited as soon as its official website will be launched.
It is expected to be ready by the beginning of 2017.
  • #959
  • Dec 2, 2016 2:47pm Dec 2, 2016 2:47pm
And here we go again with these random spikes. i want my orders to be restored.
pm'ed with all info.
Attached Image (click to enlarge)
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Time is your friend; impulse is your enemy.
  • #960
  • Dec 5, 2016 1:51pm Dec 5, 2016 1:51pm
Quoting ktoTam
And here we go again with these random spikes. i want my orders to be restored. pm'ed with all info. {image}
Dear ktoTam,

Thank you for your report.

I have sent all details to our Complaint department.

As soon as I get any reply from our specialists, I will let you know about results.

If you have additional questions, please, do not hesitate to contact me.
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