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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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  • #1,881
  • Apr 27, 2016 2:38am Apr 27, 2016 2:38am
Dear Exness clients,

I appreciate your active participation in the matter and I understand how difficult it is to just wait.

Regarding the email, it was sent to everyone who has filed an execution complaint. 10 business days was set as a maximum time. However, at the moment a considerable part of 'forum complaints' has been processed and compensations are due to be paid soon.

Apart from it, as far as the approach that the Complaints department have taken in the matter is concerned, many cases are unique and require more time to be processed. For this reason it is difficult to say what should be a one day norm in this case. At the same time, I am certain that my colleagues from the Complaints department are doing everything they can to finish all requests within the shortest possible time.

Thank you for your support. And if I can be of any help, I am just one message away.
  • #1,882
  • Apr 27, 2016 2:57am Apr 27, 2016 2:57am
Quoting EXNESS
Dear Exness clients, I appreciate your active participation in the matter and I understand how difficult it is to just wait. Regarding the email, it was sent to everyone who has filed an execution complaint. 10 business days was set as a maximum time. However, at the moment a considerable part of 'forum complaints' has been processed and compensations are due to be paid soon. Apart from it, as far as the approach that the Complaints department have taken in the matter is concerned, many cases are unique and require more time to be processed. For...
can you help to check whether my acc is part of the considerable forum complaints that have been processed?
  • #1,883
  • Apr 27, 2016 3:21am Apr 27, 2016 3:21am
Quoting bronx8889
{quote} can you help to check whether my acc is part of the considerable forum complaints that have been processed?
Hello, bronx8889.

I replied to you in a personal message.
  • #1,884
  • Edited 8:21am Apr 27, 2016 3:37am | Edited 8:21am
Quoting EXNESS
{quote} Hello, bronx8889. I replied to you in a personal message.
Is it possible for you to let us know whether our claims are eligible for compensation or not?

Actually i am asking because when i initially sent an email to complaint department i was bluntly denied the compensation with an excuse that doesn't makes any sense. Subsequently i replied with more facts & since then sitting patiently with curiosity & waiting for final response. I am asking because i don't want to appear myself looks like a fool who waited for the decision since 15-20 days & at the end received the same response that 'you are not eligible for compensation'. Hope you understand.
  • #1,885
  • Apr 27, 2016 3:56am Apr 27, 2016 3:56am
Quoting EXNESS
{quote} Hello, bronx8889. I replied to you in a personal message.
thanks for the prompt reply on the personal message! May I know as well whether my account is eligible for compensation or not since I am concerned about the same thing as Forexgain. Of course in my opinion, based on the MT4 log and the screenshots that I have sent, yes, my account deserves to be compensated as the opportunity to close all positions, especially when they are in profits is denied by the DDoS attack that sort of makes the trading servers "unreachable"
  • #1,886
  • Apr 27, 2016 9:41am Apr 27, 2016 9:41am
Hi,
please I dont understand Unlimited leverage.
How much EUR i make fir one pip/tick with EURUSD and 0,01lot?
For 1:2000 leverage its 0,88Eur profit, how much for unlimited?
Thanks
  • #1,887
  • Apr 27, 2016 9:43am Apr 27, 2016 9:43am
Hi Exness,

I have sent the complaint for more than 5 days and the complaint is still pending, my case (Complaint #c990469) is that the platform give me an error quote (the price pair suddenly drop more than 4% that all of the positions has been stopped out, and then go up to the original price in the next second), I hope Exness can give me a prompt response as I dont know how Exness will compensate to me. My position is already losing money but the currency is moving up and down everyday, so I am very nervous about it. Please help handle my case with priority.
  • #1,888
  • Apr 27, 2016 10:33am Apr 27, 2016 10:33am
Quoting Forexgain
{quote} Is it possible for you to let us know whether our claims are eligible for compensation or not? Actually i am asking because when i initially sent an email to complaint department i was bluntly denied the compensation with an excuse that doesn't makes any sense. Subsequently i replied with more facts & since then sitting patiently with curiosity & waiting for final response. I am asking because i don't want to appear myself looks like a fool who waited for the decision since 15-20 days & at the end received the same response that 'you are...
Hello, Forexgain.

Every client has the right to be compensated in case the problems that led to losses were only at Exness end.

Regarding your complaint, I see that it has not been processed yet.

I will once again remind the department to have another look into it with priority.

Dear bronx8889, I suppose you may refer to this reply as well.
  • #1,889
  • Apr 27, 2016 11:47am Apr 27, 2016 11:47am
Quoting mosaicx
Hi, please I dont understand Unlimited leverage. How much EUR i make fir one pip/tick with EURUSD and 0,01lot? For 1:2000 leverage its 0,88Eur profit, how much for unlimited? Thanks
Hello, mosaicx.

It is 0.1 USD (0.088 euro) per 1 pip of 0.01 lot EURUSD (0.0001) irrespective of the leverage. The leverage does not affect the price of a pip, as its formula is: pip size * lot * contract size.

The leverage is in the formula for calculating margin: lot * standard contract size / leverage. For this reason, the margin will be different in the two cases you gave, but not the pip price.
  • #1,890
  • Apr 27, 2016 11:59am Apr 27, 2016 11:59am
Quoting yauo1215
Hi Exness, I have sent the complaint for more than 5 days and the complaint is still pending, my case (Complaint #c990469) is that the platform give me an error quote (the price pair suddenly drop more than 4% that all of the positions has been stopped out, and then go up to the original price in the next second), I hope Exness can give me a prompt response as I dont know how Exness will compensate to me. My position is already losing money but the currency is moving up and down everyday, so I am very nervous about it. Please help handle my case...
Dear yauo1215,

thank you for contacting me here.

As the issue is being discussed with ADSS, the liquidity provider where the closure was executed, we still need some time to process it.

I expect you will receive a reply this week.

Your patience is highly appreciated.
  • #1,891
  • Apr 27, 2016 12:46pm Apr 27, 2016 12:46pm
What about my case???
  • #1,892
  • Apr 27, 2016 1:27pm Apr 27, 2016 1:27pm
Quoting mosaicx
Hi, please I dont understand Unlimited leverage. How much EUR i make fir one pip/tick with EURUSD and 0,01lot? For 1:2000 leverage its 0,88Eur profit, how much for unlimited? Thanks
Pip Value Calculator

http://www.investing.com/tools/forex-pip-calculator

1.00 Lot - 100000 Units
0.10 Lot - 10000 Units
0.01 Lot - 1000 Units
  • #1,893
  • Apr 28, 2016 2:48am Apr 28, 2016 2:48am
Thank you Exness. Just received compensation of USD 1096.66 to my account.
Attached Image
  • #1,894
  • Apr 28, 2016 2:49am Apr 28, 2016 2:49am
Quoting qureshimeq
What about my case???
Hello, qureshimeq.

Thanks for your message.

All forum complaints are at the final stage of processing.

I expect the replies and compensations to be made this week.
  • #1,895
  • Apr 28, 2016 2:51am Apr 28, 2016 2:51am
Quoting Forexgain
Thank you Exness. Just received compensation of USD 1096.66 to my account. {image}
Hello, Forexgain!

Thanks for the glowing feedback！

We highly appreciate it!
  • #1,896
  • Apr 28, 2016 3:49am Apr 28, 2016 3:49am
Quoting Forexgain
Thank you Exness. Just received compensation of USD 1096.66 to my account. {image}
is that the total amount loss or Exness did give extra? Tq
  • #1,897
  • Apr 28, 2016 3:50am Apr 28, 2016 3:50am
Quoting EXNESS
{quote} Hello, Forexgain! Thanks for the glowing feedback！ We highly appreciate it!
can you please check when is my turn sir?
  • #1,898
  • Apr 28, 2016 3:52am Apr 28, 2016 3:52am
Quoting Forexgain
Thank you Exness. Just received compensation of USD 1096.66 to my account. {image}
yours is compensation 07/04, i think mine is still long way to go..
  • #1,899
  • Apr 28, 2016 4:17am Apr 28, 2016 4:17am
Quoting bronx8889
{quote} yours is compensation 07/04, i think mine is still long way to go..
Buddy, my complaint was against downtime that occurred on 07-April-2016 which costed me my actual capital (i believe that's why it is marked as 07/04). USD 1096.66 is the exact amount which i actually lost due to downtime. I didn't ask for higher compensation or compensation against lost profit.
  • #1,900
  • Apr 28, 2016 4:19am Apr 28, 2016 4:19am
Good to here it has started. let me start expecting.​
i have tried to start trades with a trend, now i prefer to follow the trend
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