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EXNESS official representative

  • #901
  • Apr 7, 2016 4:31am Apr 7, 2016 4:31am
Dear Exness clients and other Forexfactory users,

We are constantly upgrading our system to improve your experience. As such, we are performing technical maintenance over the next 24 hours.

During this period, the connection on trading terminals as well as certain functions (e.g. deposits and withdrawals, changing of personal information, leverage adjustment, etc.) in your Personal Area may be affected.

I greatly rely on your understanding and apologise for any inconvenience caused.

If you have any questions, please do let me know at [email protected].
  • #902
  • Apr 13, 2016 4:26pm Apr 13, 2016 4:26pm
Dear, why guys using exness? Can you show some logical reason?
Delay- High Leverage- and No Connection???
  • #903
  • Apr 14, 2016 3:06am Apr 14, 2016 3:06am
Quoting fh_emon
Dear, why guys using exness? Can you show some logical reason? Delay- High Leverage- and No Connection???
Dear fh_emon, Exness clients, and fellow FF users,

Yesterday we sent out letters to our clients containing the following:

________________________
We have suffered from a denial of service (DDoS) attack, resulting in a temporary disruption in one of our trading servers. Our specialists have since resolved the issue and trading activities are back to normal.

Please be assured that we take such issues seriously and will continuously work on improving our services. Additionally, your personal data and funds are always kept safe and uncompromised.

Should you require any assistance due to this issue, please contact us at [email protected]. We will investigate each case thoroughly and will get back to you as soon as possible.

We seek your kind understanding and apologize for any inconvenience caused.

Yours sincerely,
Exness Team
________________________

As you may see, some trading servers have been involved. The situation has been mainly resolved, but some of you may still be experiencing connection problems.

Please rest assured that the issue will be resolved completely very soon.

If you have any questions, you may contact me personally at [email protected].

Thank you for your understanding.
  • #904
  • Apr 14, 2016 9:48am Apr 14, 2016 9:48am
exness sucks big time with so many servers down, presumably hunting stops or disrupting EA. Very frustrating.
  • #905
  • Apr 15, 2016 3:00am Apr 15, 2016 3:00am
I've been using exness since 2013. Now exness does not serve my country.

What i can say is the spread is good. The information transparency is good. The support is ok.

There are connection issues, not all the times but sometimes.
The support is ok becos if u look at my previous post where i complain and did not get help from support but i got the issue settled by broadcasting it here. So thats not so consistent. It was about the bonus. The case is this: If i add $100, i get $50 bonus. But when i get margin called, my account is left with maybe $1, then when I add funds, example $100, there is a deduction for "bonus". That's why i complained here.
Support didnt help me but rep here did.

Anyway. I like this broker due to the low spread. And 1st broker with instant withdrawal. Now I'm struggling to find broker for scalping.
bit . ly/fantestimonials
  • #906
  • Apr 15, 2016 4:16am Apr 15, 2016 4:16am
Quoting belief
exness sucks big time with so many servers down, presumably hunting stops or disrupting EA. Very frustrating.
Dear belief,

thank you for expressing your concern.

I understand that you may have had an unpleasant experience relating to this situation.

The issue with the attack, of which you presumably know, is still ongoing, although it has been largely resolved for many clients.

More details can be found in our official statement.
  • #907
  • Apr 15, 2016 4:17am Apr 15, 2016 4:17am
Quoting ForMeFact0ry
I've been using exness since 2013. Now exness does not serve my country. What i can say is the spread is good. The information transparency is good. The support is ok. There are connection issues, not all the times but sometimes. The support is ok becos if u look at my previous post where i complain and did not get help from support but i got the issue settled by broadcasting it here. So thats not so consistent. It was about the bonus. The case is this: If i add $100, i get $50 bonus. But when i get margin called, my account is left with maybe $1,...
Dear ForMeFact0ry,

thank you very much for your feedback!

I appreciate it a lot!
  • #908
  • Apr 15, 2016 9:22am Apr 15, 2016 9:22am
for the last 2 days i have been trying to contact the live chat and they are just saying wait for another few hours ....

like can exness team will please explain when everything will be really normal in terms of trading .... so that the traders wont trade otherwise traders might face loss due to no connection/connection problem ....

just a request please give us the real fact not some blah blah (few hours) .... if you cannot just tell us we will be happy to switch to some other broker.....
Re-Incarnated
  • #909
  • Apr 15, 2016 9:47am Apr 15, 2016 9:47am
I have an Real4 account with Exness but today up to know I have not connection. what is happening?
  • #910
  • Apr 15, 2016 1:22pm Apr 15, 2016 1:22pm
Quoting primejarvis
for the last 2 days i have been trying to contact the live chat and they are just saying wait for another few hours .... like can exness team will please explain when everything will be really normal in terms of trading .... so that the traders wont trade otherwise traders might face loss due to no connection/connection problem .... just a request please give us the real fact not some blah blah (few hours) .... if you cannot just tell us we will be happy to switch to some other broker.....
Dear primejarvis,

thank you for asking.

As you may know we have experienced an unpleasant situation which has been largely dealt with.

To successfully connect to an account in the MT4 it is now required to enter the DNS address of the server the account belongs to. The list of the servers can be found on our official website here.

Apart from it, those Exness clients whose trading has been affected by the disconnection issues, I am kindly asking you to submit your check order requests in the Exness Member area here: https://www.exness.com/member/feedback. As you create a request, please specify the account number, numbers of orders, as well as give a short description of the situation and what sort of compensation you expect: cancellation or re-calculation at a certain price.

Please rest assured that each request will be thoroughly considered.

Thank you everyone for your help and support.
  • #911
  • Apr 15, 2016 1:24pm Apr 15, 2016 1:24pm
Quoting k.k
I have an Real4 account with Exness but today up to know I have not connection. what is happening?
Dear k.k,

thank you for contacting me.

I hope my previous post has the answer to your question.

If you have anything else to ask, please let me know.
  • #912
  • Apr 17, 2016 6:34am Apr 17, 2016 6:34am
On Friday, finally got connected and able to close the trades with some profit and a trade with BIG LOSS of $502.50. Please compensate the loss of this trade as I was absolutely not able to close the trade at breakeven or even in BIG profit due to server error of EXNESS. The following are the trade details.

Trade Order No. 100363952 SELL 1.5 lot of EURUSD @ 1.12577.

Please recalculate the order @ maximum profit level as exness did not allow me to close the trade in PROFIT.
  • #913
  • Apr 17, 2016 6:39am Apr 17, 2016 6:39am
Also please clarify the exact situation to stakeholder so that we may decide for our self. If you are not able to provide us with the services you claim than you have no right to waste our time, money etc. For the last three days I am asking for my own money lost due to yours in-competencies. And your help squad is saying please give us some time to evaluate the situation.

Please credit my lost amount along-with the profit before market open. If I lost the account due to low credit than you will have to return my account amount along-with the losses.
  • #914
  • Apr 17, 2016 12:27pm Apr 17, 2016 12:27pm
Quoting qureshimeq
On Friday, finally got connected and able to close the trades with some profit and a trade with BIG LOSS of $502.50. Please compensate the loss of this trade as I was absolutely not able to close the trade at breakeven or even in BIG profit due to server error of EXNESS. The following are the trade details. Trade Order No. 100363952 SELL 1.5 lot of EURUSD @ 1.12577. Please recalculate the order @ maximum profit level as exness did not allow me to close the trade in PROFIT.
Dear qureshimeq,

thank you for contacting me here.

I have transferred your request to our Complaints department.

It will be processed within 5-7 business days. Unfortunately, it may not be processed before the market opens today.

As far as the current situation is concerned, please refer to my post in ExNess thread.
  • #915
  • Apr 18, 2016 4:59am Apr 18, 2016 4:59am
Hi Exness. I am Trading from Iran and again there is no connection .
  • #916
  • Apr 18, 2016 6:40am Apr 18, 2016 6:40am
Quoting k.k
Hi Exness. I am Trading from Iran and again there is no connection .
Dear k.k,

thank you for your post.

The situation with the connection is looking up at the moment. We have restored the connection to all the servers. Please try checking again.

And if you have any further questions, please do not hesitate to let me know.
  • #917
  • Apr 18, 2016 6:42am Apr 18, 2016 6:42am
Quoting EXNESS
{quote} Dear k.k, thank you for your post. The situation with the connection is looking up at the moment. Please try checking again. For further information on the situation, please refer to my several previous posts. And if you have any further questions, please do not hesitate to let me know.
Thank you , at present I have connection.
  • #918
  • Apr 22, 2016 4:50am Apr 22, 2016 4:50am
Dear Exness Concern Personal,

Please check attached image of exness MT4. where sl not working and cross the sl. Maximum time sl and tp not working at exness mt4 platform. Today I lost huge profit due to tp & sl.
Attached Image (click to enlarge)
Click to Enlarge Name: Exness.JPG Size: 200 KB
  • #919
  • Apr 22, 2016 8:27am Apr 22, 2016 8:27am
after 2 loyal years to exness I am going to change the broker, the only good part is the instant withdrawal that is if your trades are profitable everything else is not up to the mark. there are other broker who offer better service
I think I'll be moving to FBS.
my account number, 647823. if you wanna check my trading volume. (don't be suprised)
Whenever i buy the price goes up & whenever i sell the the price goes down!
  • #920
  • Apr 22, 2016 10:02am Apr 22, 2016 10:02am
Quoting deylon
after 2 loyal years to exness I am going to change the broker, the only good part is the instant withdrawal that is if your trades are profitable everything else is not up to the mark. there are other broker who offer better service I think I'll be moving to FBS. my account number, 647823. if you wanna check my trading volume. (don't be suprised)

I was curious what volume do you generate, so I checked exness website (https://www.exness.com/monitor/real_account/647823), but there's no info, however I can see that you lost over $31000 and you have 0.71 profit factor, so I doubt that changing broker will help you become profitable. Especially that you have chosen unregulated broker with very bad trading conditions. Better search for broker regulated by FCA or ASIC.

This website can be useful https://www.100forexbrokers.com/
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