ExNess | Page 92 | Metals Mine

Options

Go to
Permalinks
Print Thread

Similar Threads

EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

Attachments: ExNess
Exit Attachments

ExNess

  • #1,821
  • Apr 18, 2016 5:47am Apr 18, 2016 5:47am
Dear Exness clients,

I would like to say thank you for all your opinions, concerns, and support. Let me also express my regret at the fact that some of you have decided to leave Exness. I am really looking forward to working with you again in future as I am sure that the present situation will end very soon.

Indeed, today we are experiencing the second wave of DDoS attacks targeted at some of our trading servers.

The IT have assured me that everything is being done to block the attack and prevent it from happening in future.

I would also like to state here our current position on the situation:

Due to a series of distributed denial of services (DDoS), some trading servers may be interrupted. We are currently fixing the issue to restore trading services and at the same time, enhancing our IT infrastructure to avoid such cases in the future.


Please be assured that all personal data and funds are safe and uncompromised. Additionally, if you experience any issue with MT4 connection, you are advised to minimize your trading activities.


Thank you for your understanding and your support in this case. If you suffered losses due to disconnection of our servers for your open trades. Kindly go to https://www.exness.com/member/feedback, then create a ticket indicating your account number , log files and orders numbers. All complaints will be checked carefully as soon as possible and we are willing to compensate you if losses. We apologized for any inconvenience caused and we appreciate your kind patience and understanding.

Additionally, I am sorry for not being able to reply to everyone personally, but I am always here and I am following all of your messages in the thread.

If you need to contact our Support, it is better to give us a call or join a Chat as emails are taking much more time to process.

I will go on updating you on the situation.
  • #1,822
  • Apr 18, 2016 7:52am Apr 18, 2016 7:52am
mt4 server back to normal, hopefully this issue no longer exist, thanks exness.
  • #1,823
  • Apr 18, 2016 7:55am Apr 18, 2016 7:55am
Quoting harryyant
mt4 server back to normal, hopefully this issue no longer exist, thanks exness.
for the last 30 mins I have both the servers 2 and 4 running fine.
Lets hope the worst is left behind.
When the going gets tough , the tough get going
  • #1,824
  • Apr 18, 2016 8:07am Apr 18, 2016 8:07am
Quoting Stubborn
{quote} for the last 30 mins I have both the servers 2 and 4 running fine. Lets hope the worst is left behind.
Really mine is server 4, and it is still not working.
I am talking about real account.
To the thread posters if possible please write server number with posts when you write its working so we all know about the situation.
Regards.
  • #1,825
  • Apr 18, 2016 8:10am Apr 18, 2016 8:10am
Quoting 666Doom
{quote} Really mine is server 4, and it is still not working. I am talking about real account. To the thread posters if possible please write server number with posts when you write its working so we all know about the situation. Regards.
My servers 2 and 4 both are working fine and its real accounts.
Tip : Try closing the terminal and reopening or else restart your system. If it still does not work then get in touch with exness.
When the going gets tough , the tough get going
  • #1,826
  • Apr 18, 2016 8:17am Apr 18, 2016 8:17am
Quoting 666Doom
{quote} Really mine is server 4, and it is still not working. I am talking about real account. To the thread posters if possible please write server number with posts when you write its working so we all know about the situation. Regards.
Mine is still working fine without any interruptions so far.
Doom : Is it working for you?
When the going gets tough , the tough get going
  • #1,827
  • Edited 1:04pm Apr 18, 2016 8:29am | Edited 1:04pm
Dear Exness clients,

We have been able to connect to our servers. At the same time, some clients are still reporting random disconnections, but the number of such reports has dramatically fallen.

Please make sure you do the following:

1. restart the MT4;
2. use the DNS address of the server to log in (the list is here: https://www.exness.com/faq/447please...rver_addresses );
3. rescan the servers in case of persistent 'no connection'.

Thank you.
  • #1,828
  • Apr 18, 2016 10:51am Apr 18, 2016 10:51am
Quoting Stubborn
{quote} Mine is still working fine without any interruptions so far. Doom : Is it working for you?

Thanks for replying.
i can access inside the Mt4 now,although it was inacessible just an hour ago, but after doing full windows restart 2 times and restarting mt 4 3 times i am in.
Balance is all ok and showing.
But i dare not place a trade.
Still too early to be giving thank you's, lets see how trading fares in this week.
Thread posters keep us posted as to trading issues if you face this week,be it placing trades or disconnection,i don't wanna jump to conclusions.
Do tell us if you trade on ECB day if you have disconnections.
In short keep us posted to the developments atleast this week.
Thanks everyone for support and providing info.
To exness .
You guys have done a good job keeping us calm here and bringing the service back,but is the server trade worthy yet?
And link in point 2. use the DNS address of the server to log in (the list is here); says page not found,although i didn't have to use it,someone may have to,please check that.
Regards
  • #1,829
  • Apr 18, 2016 10:53am Apr 18, 2016 10:53am
Quoting Stubborn
{quote} Its more than 3 hours since I made the above post and still exness servers 2 and 4 are not working. I have 2 open trades in these 2 servers from the last 5 days. I am not in hurry to close it as I am expecting more higher pips but in case it reverses then I would need to close it at break even.
One trade closed on server 4 without any issues 15 mins. back.
When the going gets tough , the tough get going
  • #1,830
  • Apr 18, 2016 12:40pm Apr 18, 2016 12:40pm
Quoting Stubborn
{quote} I understand what you mean. You must understand that "reputations" are built by providing very good service over prolonged periods of time however it gets tarnished in a very short time. My assumption : Exness is definitely not going to close because of this but it will certainly result in loss of clients and revenue. Will take a few years time to come back to the level it was at before the ddos attack. For the moment I have no other option but to stick with them.
i moved on for the time being.... will see what i will do in future.
There is only one way to learn. It’s through action.
  • #1,831
  • Apr 18, 2016 1:20pm Apr 18, 2016 1:20pm
Quoting 666Doom
{quote} Thanks for replying. i can access inside the Mt4 now,although it was inacessible just an hour ago, but after doing full windows restart 2 times and restarting mt 4 3 times i am in. Balance is all ok and showing. But i dare not place a trade. Still too early to be giving thank you's, lets see how trading fares in this week. Thread posters keep us posted as to trading issues if you face this week,be it placing trades or disconnection,i don't wanna jump to conclusions. Do tell us if you trade on ECB day if you have disconnections. In short...
Dear 666Doom,

thanks for the message.

I have placed in my previous post the full URL and it works now.

More importantly though, I am very grateful for your words of support!

As for the trading. The situation has settled down, but our official position remains the same: if you experience disconnections, please try to minimise your trading as far as possible to avoid unnecessary losses.

Our techs have made immense efforts to block the attacks. I have been assured that in an unlikely event of another one it should go unnoticed by our clients.
  • #1,832
  • Apr 18, 2016 1:30pm Apr 18, 2016 1:30pm
Quoting jereajali
Server is down again. Dear EXNESS please look into my order from Thursday of last week. order numbers 31794885 and 31794893. i sent mail and feedback on this issue and no reply. let me see if this will work.
​
Dear EXNESS, I did ask that you look into my order from last week that was affected. I have not seen a reply.
i have tried to start trades with a trend, now i prefer to follow the trend
  • #1,833
  • Apr 18, 2016 3:29pm Apr 18, 2016 3:29pm
Quoting jereajali
{quote} ​ Dear EXNESS, I did ask that you look into my order from last week that was affected. I have not seen a reply.
Dear jereajali,

thanks for reminding me.

There is no results yet in regard to your complaint.

The Complaints department have informed that due to increased volume of requests they are to be processed within the extended time of 5-7 business days.

I will make sure it is processed faster than that.
  • #1,834
  • Apr 18, 2016 11:21pm Apr 18, 2016 11:21pm
Thanks EXNESS.​
i have tried to start trades with a trend, now i prefer to follow the trend
  • #1,835
  • Apr 18, 2016 11:57pm Apr 18, 2016 11:57pm
Quoting Stubborn
{quote} One trade closed on server 4 without any issues 15 mins. back.
Another trade closed on server 2 without any issues.

exness users : Request all to post server experiences, positive or negative as it will help others on whether to trade or not on exness servers today and next few days.
High Impact Events today and Thursday. All will definitely benefit from knowing others' experiences.
When the going gets tough , the tough get going
  • #1,836
  • Apr 19, 2016 12:10am Apr 19, 2016 12:10am
Quoting Stubborn
{quote} Another trade closed on server 2 without any issues. exness users : Request all to post server experiences, positive or negative as it will help others on whether to trade or not on exness servers today and next few days. High Impact Events today and Thursday. All will definitely benefit from knowing others' experiences.
Server Connection issue started with server 2. Also server 4.
exness Traders , be careful
When the going gets tough , the tough get going
  • #1,837
  • Apr 19, 2016 1:06am Apr 19, 2016 1:06am
Quoting Stubborn
{quote} Server Connection issue started with server 2. Also server 4. exness Traders , be careful
Its not that I have lost trust in you exness but I need to have an alternative trading option and hence withdrawing half of my funds.
Attached Image
When the going gets tough , the tough get going
  • #1,838
  • Apr 19, 2016 1:50am Apr 19, 2016 1:50am
Quoting Stubborn
{quote} Its not that I have lost trust in you exness but I need to have an alternative trading option and hence withdrawing half of my funds. {image}
Even in bad times you have given withdrawal within 15 mins. I trust you more than before with funds .
Will start trading with you again when your servers are fully functional.
Hope its up really soon without any disturbances.
When the going gets tough , the tough get going
  • #1,839
  • Apr 19, 2016 1:52am Apr 19, 2016 1:52am
My feedback.
I placed my first trade since this thing happened.
I am on server 4,just placed a trade at frankfurt open,execution was good,got a fill as soon as i pressed the button.
BTW my order was on Eur/Usd, if that makes any difference,maybe execution on minor pairs may still be bad.
I did put S/l and T/p within 1 second in case i get a disconnection,everything seems to working fine.
Thread readers please post your experience, or if any problem you may have.
I will keep my eyes and ears peeled for trouble this week.
So far now i am feeling satisfactory.
Regards
  • #1,840
  • Apr 19, 2016 1:54am Apr 19, 2016 1:54am
Quoting Stubborn
{quote} Even in bad times you have given withdrawal within 15 mins. I trust you more than before with funds . Will start trading with you again when your servers are fully functional. Hope its up really soon without any disturbances.
Diversification is always good,i will never put all my eggs in one basket ever again
I didn't doubt them through this mess ,i knew them would come through.
Patience was key.
Warm regards
4 traders viewing now