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  • #721
  • Mar 25, 2016 3:34am Mar 25, 2016 3:34am
Hi, can you clear something for me.

Regarding funds withdrawal. I've deposited from my debit card and neteller. In the future, there wouldn't be a problem to withdraw to these two right?

Let's say :
Account 1 - deposit from debit card
Account 2 - deposit from neteller

Can I withdraw funds from both account to whatever source I like, for example both of those account withdraw to neteller?
  • #722
  • Mar 25, 2016 4:40am Mar 25, 2016 4:40am
May i know what is the Margin Call and the Stop Out Level for XM Zero Account ?
How much is the commission for non major currency ? ( example : EURAUD, GBPNZD......)
Is that allow scalping ?
  • #723
  • Mar 25, 2016 6:36am Mar 25, 2016 6:36am
Quoting dethkult
Hi, can you clear something for me. Regarding funds withdrawal. I've deposited from my debit card and neteller. In the future, there wouldn't be a problem to withdraw to these two right? Let's say : Account 1 - deposit from debit card Account 2 - deposit from neteller Can I withdraw funds from both account to whatever source I like, for example both of those account withdraw to neteller?
Dear dethkult,

The priority is to refund amounts deposited via credit/debit card. This policy works on a per client basis so even if you request to withdraw funds from an account that you funded using Neteller, withdrawal will be processed as a refund of your debit card deposits. Therefore, deposits performed via debit card will be refunded first, and after that you will be able to withdraw to your Neteller account.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #724
  • Edited 7:46am Mar 25, 2016 6:50am | Edited 7:46am
Quoting stevenfx
May i know what is the Margin Call and the Stop Out Level for XM Zero Account ? How much is the commission for non major currency ? ( example : EURAUD, GBPNZD......) Is that allow scalping ?
Dear stevenfx,

The commission for the XM Zero Account is the same on all currency pairs and it is $5 per $100,000 traded ($10 rtl). Margin call is issued at 50% and the stop out occurs when margin level drops to or below 20$. Scalping is allowed.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #725
  • Mar 25, 2016 7:54am Mar 25, 2016 7:54am
Quoting XM
{quote} Dear dethkult, The priority is to refund amounts deposited via credit/debit card. This policy works on a per client basis so even if you request to withdraw funds from an account that you funded using Neteller, withdrawal will be processed as a refund of your debit card deposits. Therefore, deposits performed via debit card will be refunded first, and after that you will be able to withdraw to your Neteller account. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
So if I deposited $100 from my debit card, then I withdraw $100 or more to the same debit card, after that I can freely withdraw to neteller right no matter how many times and how much money right?

One more thing, how do I get investor password?
  • #726
  • Mar 25, 2016 8:13am Mar 25, 2016 8:13am
Quoting XM
{quote} Dear umairsheikh2, Clients are always informed of important changes via email and this time was not an exception. As for you not getting any emails, I will have it checked and will get back to you because you might no longer be subscribed to our newsletter. Also, I kindly ask you to check the spam folder to make sure that our email do not end up there instead of the inbox folder. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Yeah please let me know why I am not getting any email. I always checked my junk folder.

Thanks.
I Win, I Lose, It's my Job... And I Love it!
  • #727
  • Mar 25, 2016 8:42am Mar 25, 2016 8:42am
Quoting dethkult
{quote} So if I deposited $100 from my debit card, then I withdraw $100 or more to the same debit card, after that I can freely withdraw to neteller right no matter how many times and how much money right?
Yes, that's correct.

Quoting dethkult
{quote} One more thing, how do I get investor password?
I believe the easiest way to get it is to login to the Members Area, click on "Change password" ("My XM" menu list), when the password management page opens, click "Read-Only Password" and you will be able to setup a new investor (read-only) password.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #728
  • Mar 25, 2016 8:45am Mar 25, 2016 8:45am
Quoting umairsheikh2
{quote} Yeah please let me know why I am not getting any email. I always checked my junk folder. Thanks.
Dear umairsheikh2,

You are welcome. I have already escalated it to an appropriate person and I will get back to as soon as I have an update.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #729
  • Mar 26, 2016 12:31am Mar 26, 2016 12:31am
Dear Sir,
Please specify that you are is real ECN broker that connect our trade to real liquidity maker or just trade on your platform itself? How many type of accounts and trades do you have?
Regards,
Yavari
  • #730
  • Mar 28, 2016 6:09am Mar 28, 2016 6:09am
Quoting omidyavari
Dear Sir, Please specify that you are is real ECN broker that connect our trade to real liquidity maker or just trade on your platform itself? How many type of accounts and trades do you have? Regards, Yavari
Dear omidyavari,

We do not offer ECN accounts but when in comes to pricing we aim to get optimal market prices from all our liquidity providers. Real time prices are aggregated from liquidity providers in order to offer best bid and ask prices to clients.

We offer the following trading account types: Micro, Standard and XM Zero. For further details, please read our Account Types page.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #731
  • Mar 28, 2016 9:37am Mar 28, 2016 9:37am
Quoting XM
{quote} Dear umairsheikh2, You are welcome. I have already escalated it to an appropriate person and I will get back to as soon as I have an update. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Still not getting any update and no one contact with me yet.
I Win, I Lose, It's my Job... And I Love it!
  • #732
  • Mar 29, 2016 2:26am Mar 29, 2016 2:26am
Quoting umairsheikh2
{quote} Still not getting any update and no one contact with me yet.
Dear umairsheikh2,

Apologies for keeping you waiting. It's been a long weekend due to Easter.

I have just received a confirmation that your email is on our mailing list and email are being sent to this address, including the most recent notification regarding changes in the trading schedule.

Can you please send me a PM with your primary email address in case it differs from the one we have one file?

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #733
  • Mar 29, 2016 7:27am Mar 29, 2016 7:27am
Quoting XM
{quote} Dear umairsheikh2, Apologies for keeping you waiting. It's been a long weekend due to Easter. I have just received a confirmation that your email is on our mailing list and email are being sent to this address, including the most recent notification regarding changes in the trading schedule. Can you please send me a PM with your primary email address in case it differs from the one we have one file? Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Check your PM.
I Win, I Lose, It's my Job... And I Love it!
  • #734
  • Mar 30, 2016 11:30am Mar 30, 2016 11:30am
Hello all, Hello Andrey!

On my live account happened a dubious incident which nearly killed my account!

I was trading with XM for about 2 months and it was good. I made some losses and the support was good. Questions were answered within a day.
I'm using an EA. My EA works like a martingale EA. The key function: It opens a new order with every new candle. So it depends on the Timeframe which is set.
Normally I trade in TF30.
Sometimes i switch to M1 to trigger a new Order and switch back to M30 to let it run. I did this on March 17th too.
After setting it to M30, suddenly the EA traded like it was in TF M1 and opened a order every minute. It took only a few hours to nearly wipe out my account.
Luckily I have screenshots which show that I was trading definitely in M30. I will attach one.
(It's not a topic of my EA setting. I know my EA.)

I checked the LogFile and find the following mistake:

0 11:12:39.722 LionofWS_Etzl_V2 EURJPYmicro,M1: initialized
2 11:12:39.971 LionofWS_Etzl_V2 EURJPYmicro,M1: open #20657495 buy 0.02 EURJPYmicro at 126.057 ok
2 11:12:40.112 LionofWS_Etzl_V2 EURJPYmicro,M1: modify #20657495 buy 0.02 EURJPYmicro at 126.057 sl: 0.000 tp: 126.127 ok
0 11:12:40.939 LionofWS_Etzl_V2 EURJPYmicro,M1: uninit reason 3
0 11:12:40.954 LionofWS_Etzl_V2 EURJPYmicro,M1: initialized

On the last line I set back the MT4 to M30, but it says "M1 initialized".
So in fact, M1 can't be initialized when it was already initialized! There should be M30!

So what's going on here?
I contacted my account manager with this topic. First I didn't get an answer.
Then I got a mail which contained something which wasn't related to the problem.
Even on the second try...

This really seems like a fraudulent action of XM!
Does XM manipulate the signals to steal the money?

My Account Number: 13598680

So now I'm here and it would be nice to get an real answer and a SOLUTION! I lost 525€ (incl. Bonus)!!

Kind regards!
Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot3.jpeg Size: 406 KB
  • #735
  • Mar 31, 2016 1:51am Mar 31, 2016 1:51am
Quoting klet
Hello all, Hello Andrey! On my live account happened a dubious incident which nearly killed my account! I was trading with XM for about 2 months and it was good. I made some losses and the support was good. Questions were answered within a day. I'm using an EA. My EA works like a martingale EA. The key function: It opens a new order with every new candle. So it depends on the Timeframe which is set. Normally I trade in TF30. Sometimes i switch to M1 to trigger a new Order and switch back to M30 to let it run. I did this on March 17th too. After...
Dear Klet,

I am sorry to hear about the issue you had with an EA.

Please note that EAs can only be enabled and initialized in the client terminal. Your logs clearly show that either you or somebody who had access to your PC started "LionofWS_Etzl_V2 EURJPYmicro,M1" EA, and this the only reasons why the EA traded according to M1 TF and not M30 as you expected.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #736
  • Mar 31, 2016 5:15am Mar 31, 2016 5:15am
Quoting XM
{quote} Dear Klet, I am sorry to hear about the issue you had with an EA. Please note that EAs can only be enabled and initialized in the client terminal. Your logs clearly show that either you or somebody who had access to your PC started "LionofWS_Etzl_V2 EURJPYmicro,M1" EA, and this the only reasons why the EA traded according to M1 TF and not M30 as you expected. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Thanks for your reply!

But this does not answer the problem. I'll explain it more in detail:
The EA does not set any TF. The TF is set manually by the user in the Metatrader.
After setting the TF the EA initialize this TF. Every EA does this procedure and records this in the Log-File.
This procedure worked hundreds of times with my personal EA before.
(Maybe there are EAs which can initialize a TF independent from the TF in the MT4. But mine doesn't)
In my case: I manually set the TF M30 11:12:40. So the EA should initialize TF M30. But it didn't in this case. It initialized TF M1 absolutely arbitrary.

So what happened? What's the reason for this?
And is it even possible to set the same TF twice as it happened from 11:12:39 to 11:12:40?
I think its not. So I mean I can set M1 as often as I won't. But it will initialize a new TF only when it's different from M1.
  • #737
  • Mar 31, 2016 7:02am Mar 31, 2016 7:02am
Quoting klet
{quote} Thanks for your reply! But this does not answer the problem. I'll explain it more in detail: The EA does not set any TF. The TF is set manually by the user in the Metatrader. After setting the TF the EA initialize this TF. Every EA does this procedure and records this in the Log-File. This procedure worked hundreds of times with my personal EA before. (Maybe there are EAs which can initialize a TF independent from the TF in the MT4. But mine doesn't) In my case: I manually set the TF M30 11:12:40. So the EA should initialize TF M30. But...
Dear Klet,

There can be dozens of reasons for it - ranging from technical errors to human errors. Perhaps there is an error in the code or EA has been set up incorrectly. The fact of the matter is that an EA could not have started by itself and somebody who had access to your PC and the trading platform must have started the EA or did something to trigger the EA that is trading on MT1 TF.

Please send the complete log file to support(at)xm.com, and our IT team might be able to help you in identifying the reason for this error.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #738
  • Mar 31, 2016 10:42am Mar 31, 2016 10:42am
Quoting XM
{quote} Dear Klet, There can be dozens of reasons for it - ranging from technical errors to human errors. Perhaps there is an error in the code or EA has been set up incorrectly. The fact of the matter is that an EA could not have started by itself and somebody who had access to your PC and the trading platform must have started the EA or did something to trigger the EA that is trading on MT1 TF. Please send the complete log file to support(at)xm.com, and our IT team might be able to help you in identifying the reason for this error. Kind regards,...
Just sent the complete Log File! Hope you can solve the problem. I liked trading with XM until this strange incident.
I want to point out again that's basically not a problem of the EA. The wrong signal I had was a signal that the EA uses but it didn't prodcuce it.
The MT4 gives the signal after changing TF...
(And if the EA could change TF it wouldn't be in the LogFile i guess. I don't know.)
I think the problem should be clear now. If needed I can send older Log Files to compare and see that this is an abnormal happening.
Used the EA already for more than two months on a few brokers and never had such an issue.
  • #739
  • Apr 1, 2016 2:38pm Apr 1, 2016 2:38pm
Hi Andrey,

sorry if you have answered this before but i was just wondering can i trade with the no deposit bonus of 30$ and withdraw the proceeds without depositing any funds?are there any restrictions or conditions to be met first?Does the margin call conditions apply to this no deposit bonus i.e 50% and below 20$?I am curious to test your services first before i commit my money to your firm but was also curious if this proceeds are withdraw able.Thank you.
  • #740
  • Apr 4, 2016 7:20am Apr 4, 2016 7:20am
Quoting daviekim
Hi Andrey, sorry if you have answered this before but i was just wondering can i trade with the no deposit bonus of 30$ and withdraw the proceeds without depositing any funds?are there any restrictions or conditions to be met first?Does the margin call conditions apply to this no deposit bonus i.e 50% and below 20$?I am curious to test your services first before i commit my money to your firm but was also curious if this proceeds are withdraw able.Thank you.

Dear daviekim,

Yes, you can trade with the no deposit bonus of 30$ and withdraw the proceeds without depositing any funds, but you need to be withdrawing at least USD 60 that is the minimum amount that can be withdrawn from a no deposit bonus account.

In order to withdraw profit you need to trade at least 0.5 lots and the amount of the requested withdrawal cannot be less than USD 60. NDB's terms and conditions are pretty straight forward and can be found here.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
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