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  • #701
  • Mar 15, 2016 3:52pm Mar 15, 2016 3:52pm
wath are the 5 lower spreed pairs in xm ?
Scalping
  • #702
  • Mar 16, 2016 5:42am Mar 16, 2016 5:42am
Quoting guguxpto
wath are the 5 lower spreed pairs in xm ?
Dear guguxpto,

EURUSD, AUDUSD, GBPUSD, USDJPY and USDCAD tend to have the lowest spreads. I would suggest you to consider our newly introduced XM Zero account, if you are looking for an account with very low spreads.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.
  • #703
  • Mar 16, 2016 11:35am Mar 16, 2016 11:35am
how it works ? comission on profit and loss ?
Scalping
  • #704
  • Mar 17, 2016 2:57am Mar 17, 2016 2:57am
Quoting guguxpto
how it works ? comission on profit and loss ?
Dear guguxpto,

The commission for the XM Zero Account is $5 per $100,000 traded. The commission fee is deducted from the account during the opening and the closing of the transaction, so the total commission paid for opening and closing a trade of $100,000 will be $10.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.
  • #705
  • Mar 17, 2016 8:39am Mar 17, 2016 8:39am
HI Andrey,

I was reading the terms and conditions of the bonus scheme.
My question is related to point 3 in the T&C's.

If I deposited for example £100 and received a bonus of £100 and managed to trade my account up to £400.
I then want to withdraw £300, am I right in thinking that the remaining £100 will be taken back by XM?
  • #706
  • Mar 18, 2016 2:33am Mar 18, 2016 2:33am
Quoting normtold
HI Andrey, I was reading the terms and conditions of the bonus scheme. My question is related to point 3 in the T&C's. If I deposited for example 100 and received a bonus of 100 and managed to trade my account up to 400. I then want to withdraw 300, am I right in thinking that the remaining 100 will be taken back by XM?
Dear normtold,

Аny withdrawal of funds from your account will cause all previously awarded bonuses to be withdrawn from the respective account.

Using your example: when you withdraw £300, £100 bonus will be removed and you will be left with a balance of £100 and no bonus.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #707
  • Mar 18, 2016 2:53am Mar 18, 2016 2:53am
Hi Andrey,

Do you mean, if my account balance was £400 and I withdraw £300 I am left with £100, which is the bonus amount, so that will be taken back leaving my account with £0.

I was looking at the terms and conditions for the £20 bonus and see that an EA must not be used. I can understand Arbitrage no being allowed (something I have never contemplated) but I might want to use an EA one day and that is not allowed and would invalidate the bonus.

These rules along with the high spreads,
E/G my broker 0.5 XM 2.0
E/J my broker 0.5 XM 2.6
E/U my broker 0.3 XM 1.7
G/U my broker 0.7 XM 2.5

and very high swaps put me off.
E/G my broker -2.1 +0.4 XM -3.63 -0.44
E/J my broker -1.3 +0.1 XM -4.35 -3.55
E/U my broker -1.3 +0.2 XM -5.06 +0.24
G/U my broker -1.6 +0.1 XM -2.61 -2.51

I was in communication with XM customer services but it takes about 36 hours for a reply.
  • #708
  • Mar 18, 2016 3:22am Mar 18, 2016 3:22am
It is better not to claim any bonus, my recommendation 'Stay Away From It'.
Sometimes it takes a whole tankful of fuel before you can think straight.
  • #709
  • Mar 18, 2016 3:33am Mar 18, 2016 3:33am
i was requested withdrawal via skrill, but they proceed by debit card (without even asking me)
even if my withdrawal amount was below total amount deposed via skrill
very bad policy
  • #710
  • Mar 18, 2016 8:08am Mar 18, 2016 8:08am
Quoting thomaspaine
i was requested withdrawal via skrill, but they proceed by debit card (without even asking me) even if my withdrawal amount was below total amount deposed via skrill very bad policy
Dear thomaspaine,

Your withdrawal request have been processed according to the procedures transparently posted on our website.

Please note in order to protect all parties against fraud and in compliance with the CySEC Directive (DI44-2007-08 of 2012) for the prevention and suppression of money laundering, our company policy is to return clients' funds to the origin of these funds, and as such the withdrawal was processed back to you credit card. This applies to all withdrawal methods, and the withdrawal has to go back to source of funds deposit. However, you can choose a different method to withdraw funds once the initial source of funds has been fully refunded.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #711
  • Mar 18, 2016 8:43am Mar 18, 2016 8:43am
Quoting normtold
Hi Andrey, Do you mean, if my account balance was 400 and I withdraw 300 I am left with 100, which is the bonus amount, so that will be taken back leaving my account with 0. I was looking at the terms and conditions for the 20 bonus and see that an EA must not be used. I can understand Arbitrage no being allowed (something I have never contemplated) but I might want to use an EA one day and that is not allowed and would invalidate the bonus. These rules along with the high spreads, E/G my broker 0.5 XM 2.0 E/J my broker 0.5 XM 2.6 E/U my broker...
Dear normtold,

No, your balance will be 100. Bonus funds and your own funds, such as deposits and profit, are treated separately and bonus does not become a part of the balance, instead it's credited as Credit. Let say we have 100% bonus promotion and you deposit 100. In this case 100 will be added to your balance and another 100 will go to credit, and this will bring you total equity up 200. When you make 300, your balance will increase to 400, and your equity will be 500 (this includes 100 bonus). When you withdraw 300 pounds, 100 bonus will be nullified, but you will still have 100 of your own money in the account.

These are the rules of the promotion but if you claim the 20 no deposit bonus and deposit some funds, restrictions related to this promotion will be lifted and will be able to use an EA.

You might want to consider opening XM Zero account, if you are looking for an account with even lower spreads. For more information please visit this page.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #712
  • Mar 21, 2016 4:17am Mar 21, 2016 4:17am
Quoting XM
{quote} Dear guguxpto, The commission for the XM Zero Account is $5 per $100,000 traded. The commission fee is deducted from the account during the opening and the closing of the transaction, so the total commission paid for opening and closing a trade of $100,000 will be $10. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.
there is no swamp ?
if a trade a mini lot the value is lower then 5eur
Scalping
  • #713
  • Mar 22, 2016 2:56am Mar 22, 2016 2:56am
Quoting guguxpto
{quote} there is no swamp ? if a trade a mini lot the value is lower then 5eur
Dear guguxpto,

There are swap charges that are applied to positions held overnight.

Commission charged on XM Zero is proportional to the size of a trade. If volume of a trade is less then 1 standard lot, commission will be smaller. For example, you will pay just $1 to open a trade of 0.1 lots.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #714
  • Mar 22, 2016 6:30am Mar 22, 2016 6:30am
thanks .
Scalping
  • #715
  • Mar 22, 2016 10:55am Mar 22, 2016 10:55am
I have searched for appropriate broker for along time, to be very honest XM is the best broker but sometimes spread is too high. I really appreciate if XM think about spread costs.

Yesterday I requested for withdrawal and within 2 minutes I received payment in my skrill account. This was really fast, I was shocked

One more thing important to note here, Andrey (Official Representative) is best man for solving issues but others are not looking good. They always send pre-defined emails without understanding clients problem. I think XM needs to work on this area, this is really important.

Regards.
Umair (Umee)
I Win, I Lose, It's my Job... And I Love it!
  • #716
  • Mar 24, 2016 11:36am Mar 24, 2016 11:36am
I hope someone from XM can help me here. I am finding today that the CFD charts are not updating since 10:55 server time, currently server time is 18:36. Am I missing something?
  • #717
  • Mar 24, 2016 12:23pm Mar 24, 2016 12:23pm
Quoting Denden2012
I hope someone from XM can help me here. I am finding today that the CFD charts are not updating since 10:55 server time, currently server time is 18:36. Am I missing something?

Dear Denden2012,

Due to the Easter Holidays, the trading hours of various instruments will be affected between March 24th and March 28th. The normal trading hours will be resumed from there onwards.

You should have received the holiday schedule to your registered email but in case you have not, I am attaching the schedule to this post.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
​
Attached Image
  • #718
  • Mar 24, 2016 2:21pm Mar 24, 2016 2:21pm
Quoting XM
{quote} Dear Denden2012, Due to the Easter Holidays, the trading hours of various instruments will be affected between March 24th and March 28th. The normal trading hours will be resumed from there onwards. You should have received the holiday schedule to your registered email but in case you have not, I am attaching the schedule to this post. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.) ​ {image}
I will search for the email. Thank you.
  • #719
  • Mar 24, 2016 2:33pm Mar 24, 2016 2:33pm
Quoting XM
{quote} Dear Denden2012, Due to the Easter Holidays, the trading hours of various instruments will be affected between March 24th and March 28th. The normal trading hours will be resumed from there onwards. You should have received the holiday schedule to your registered email but in case you have not, I am attaching the schedule to this post. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.) ​ {image}
Why you are not email important information?! I have observed many companies email important events even I just have a demo account with them and never got any email from XM although I have live account with you.
I Win, I Lose, It's my Job... And I Love it!
  • #720
  • Mar 25, 2016 2:08am Mar 25, 2016 2:08am
Quoting umairsheikh2
{quote} Why you are not email important information?! I have observed many companies email important events even I just have a demo account with them and never got any email from XM although I have live account with you.
Dear umairsheikh2,

Clients are always informed of important changes via email and this time was not an exception.

As for you not getting any emails, I will have it checked and will get back to you because you might no longer be subscribed to our newsletter. Also, I kindly ask you to check the spam folder to make sure that our email do not end up there instead of the inbox folder.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
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