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EXNESS official representative

  • #861
  • Dec 20, 2015 11:49am Dec 20, 2015 11:49am
Dear ForMeFact0ry,

I have just re-checked the page that you had mentioned earlier ( https://www.exness.com/library/trade...n/marketmaker/ ).

Please open it in full screen. You will see a menu on the left-hand side of the page.

Under the 'Market maker' you will see all the articles listed in your last post.

I understand there is no issue with displaying this articles.
  • #862
  • Dec 21, 2015 12:26am Dec 21, 2015 12:26am
Quoting EXNESS
{quote} Dear x-x, Let me assure you that your money is safe. Please provide your account number and deposit ID so that I could expedite your deposit request. You can send the details here or to me personally at [email protected].
i sent you email
  • #864
  • Feb 24, 2016 10:53am Feb 24, 2016 10:53am
Dear Exness,

Yesterday, There was something wrong with my order on my ECN account.

First of all, sell order was opened for EUR/CHF at 20:41:32 at price 1.09280 then around 22:04:07 my order was wrongly closed with ask price 1.09514 even the graph in MT-4 has shown down candle which I supposed to earn some profit from that.

I did check the logs and found "Off quote" message for couple of time until it's closed at 22:04:07 in 1 minute TF the high of that candle is only 1.09221 which is almost 30 pips!!! spread on ECN account.

This problem has never happen with me before and I use ECN account regarding the tight spread but this seems to be inconsistent prices which caused my order closed!!! which is unacceptable.

Lastly, I did sent email to complaint department (haven't got contacted back), create ticket to support team (haven't got contacted back) as well as contact live chat but they mention this is normal situation and told me that the price was closed at the Ask price, while the price show in terminal is the Bid price.

How should I do?
  • #865
  • Feb 25, 2016 7:24pm Feb 25, 2016 7:24pm
whats the minimum deposit for ecn account with very tight spreads like <4 pips for Gold
  • #866
  • Feb 26, 2016 3:10am Feb 26, 2016 3:10am
Quoting Tosharun
Dear Exness, Yesterday, There was something wrong with my order on my ECN account. First of all, sell order was opened for EUR/CHF at 20:41:32 at price 1.09280 then around 22:04:07 my order was wrongly closed with ask price 1.09514 even the graph in MT-4 has shown down candle which I supposed to earn some profit from that. I did check the logs and found "Off quote" message for couple of time until it's closed at 22:04:07 in 1 minute TF the high of that candle is only 1.09221 which is almost 30 pips!!! spread on ECN account. This problem has never...
Dear Tosharun,

thank you for contacting us here.

The reply regarding the order in question has already been provided in your Member area.

As I understand the ticket is now ongoing. So, if you have any questions, please do not hesitate to ask them there.
  • #867
  • Feb 26, 2016 3:14am Feb 26, 2016 3:14am
Quoting ericnyamu
whats the minimum deposit for ecn account with very tight spreads like <4 pips for Gold
Hello, ericnyamu.

Thank you for the question!

The first minimum deposit to an ECN account is 300 USD. Other deposits have no lower or upper limit.

Apart from it, gold is unavailable for trading at ECN. The list of available instruments can be found in our specifications.
  • #868
  • Feb 27, 2016 8:58am Feb 27, 2016 8:58am
Quoting EXNESS
{quote} Hello, ericnyamu. Thank you for the question! The first minimum deposit to an ECN account is 300 USD. Other deposits have no lower or upper limit. Apart from it, gold is unavailable for trading at ECN. The list of available instruments can be found in our specifications.
i donot understand you.on below link it shows Exness with a very tight gold spread of less than 5 pips which is very impressive for Gold.i would like to trade that gold with that kind of spread.isit possible ?Or why is the spread comparison tool (myfxbook) showing gold spread if nobody is trading?

http://www.myfxbook.com/forex-broker-spreads
  • #869
  • Feb 27, 2016 12:03pm Feb 27, 2016 12:03pm
Quoting ericnyamu
{quote} i donot understand you.on below link it shows Exness with a very tight gold spread of less than 5 pips which is very impressive for Gold.i would like to trade that gold with that kind of spread.isit possible ?Or why is the spread comparison tool (myfxbook) showing gold spread if nobody is trading? http://www.myfxbook.com/forex-broker-spreads
Hello, ericnyamu!

Thank you for your reply.

I am not sure those are ECN account spreads.

We do offer gold, silver, oil, gasoline for MM accounts, but they are not available at ECN accounts.
  • #870
  • Mar 6, 2016 6:25pm Mar 6, 2016 6:25pm
I was just randomly checking spread for certain pairs, i found it pretty surprising that CAD/JPY had 60 pips spread, is this real? i mean i thought exness was having low spreads? but this just put my mind into freezing mode.
  • #871
  • Mar 7, 2016 10:07am Mar 7, 2016 10:07am
Quoting Fedricks
I was just randomly checking spread for certain pairs, i found it pretty surprising that CAD/JPY had 60 pips spread, is this real? i mean i thought exness was having low spreads? but this just put my mind into freezing mode.
Hello, Fedricks!

The average spread for the pair is 10 pips (as stated in our Contract Specifications).

It may widen due to certain market events and conditions.

I would like to ask you to provide more details, namely the instrument (was it just CADJPY, or did it have a letter at the end, as in CADJPYm?) and the time you saw that spread.
  • #872
  • Mar 8, 2016 1:34pm Mar 8, 2016 1:34pm
Dear Exness,

Am extremely displeasure with your account opening and support staff in general. Recently I have openned anaccount with you all since Feb 22 2016 and has initiated a wire for 5000 USD on 27 Feb which got sent as per my bank wire swift copy to you guys on 29th Feb but your team has been to slow to process the same.

I have been going back and forth on this and suddenly it struck its more important to retrieve my funds than seeking for you guys assistance..

So I have raised a complaint with my bank to pullback the funds i sent to you all today on March 9th.

This is my last resort, if you can look this up.

Acc no: 8663323, Invoice 29642108, Funds wired USD 5000

I came over to you guys on strong recommendation but have yet to see any positive action from you all.. Hopefully you all still care about professional traders who have fair service expectations.

Thanks
A
  • #873
  • Mar 8, 2016 2:37pm Mar 8, 2016 2:37pm
Quoting abcofmoney
Dear Exness, Am extremely displeasure with your account opening and support staff in general. Recently I have openned anaccount with you all since Feb 22 2016 and has initiated a wire for 5000 USD on 27 Feb which got sent as per my bank wire swift copy to you guys on 29th Feb but your team has been to slow to process the same. I have been going back and forth on this and suddenly it struck its more important to retrieve my funds than seeking for you guys assistance.. So I have raised a complaint with my bank to pullback the funds i sent to you all...
Dear abcofmoney,

thank you for contacting us!

I have checked the request regarding the wire deposit 29642108 to account 8663323. Unfortunately, there is no specific information on it so far as our bank has not received the wired funds yet.

I would like to assure you that wired money are credited to a trading account right after it arrives to our bank account. The standard time for a wire is 3-5 business days, however it may take up to 30 days depending on the Client's bank where the wire is initiated. This is because some banks can't wire money directly to our bank, so the money goes through intermediary banks.

I will keep you updated on every development in this situation, and thank you again for reminding me about this issue here.
  • #874
  • Mar 10, 2016 1:34am Mar 10, 2016 1:34am
Dear Exness,

I fail to understand your logic. In 3 to 5 business days, One can physically visit any bank in any part of the world and make a deposit. In 30 days, I can tour an entire country.

Looks like the exness management is aware of this issue and are completely ok with the difficulty the client goes through in this regard.
You all sponsor in Redbull in F1 racing yes, Forex market is like F1 amongst all financial markets are you suggesting a delay upto 30 days is justifiable? Its like a pitstop of 15 mins.. more like you start a race with a 10 lap penalty at the start..

In any case in this day and age why would you use some remote bank if it consistently performs poorly? BTW - All the intermediary information was provided to my bank while initiating the transfer. It even shows in the swift message I forwarded you all. when you know the problem is at your end, why dont you all at least be pro-active and do the necessary communication to resolve this?

I know 5000 USD is not much but its not peanuts either.

Regards
A
  • #875
  • Mar 12, 2016 5:18am Mar 12, 2016 5:18am
Quoting abcofmoney
Dear Exness, I fail to understand your logic. In 3 to 5 business days, One can physically visit any bank in any part of the world and make a deposit. In 30 days, I can tour an entire country. Looks like the exness management is aware of this issue and are completely ok with the difficulty the client goes through in this regard. You all sponsor in Redbull in F1 racing yes, Forex market is like F1 amongst all financial markets are you suggesting a delay upto 30 days is justifiable? Its like a pitstop of 15 mins.. more like you start a race with a...
Hello, abcofmoney.

Thank you for your reply.

I would like to point out that our Bank has provided an exhaustive reply on the situation.

The matter may be indeed due to the intermediary details specified incorrectly.

For more information, please check your inbox emails as I have emailed you personally from [email protected].

Looking forward to hearing from you there.
  • #876
  • Mar 12, 2016 7:19am Mar 12, 2016 7:19am
I must say that this really surprises me. I used Neteller and Skrill to deposit and withdraw funds.
Especially through Skrill, that is linked to my bank account, it is a matter of seconds rather than minutes, the fees are quite low and in the exchange between Skrill and Exness even absent.

I have the experience that on the Exness side, everything is done lightning-fast, without any suspicion of holding funds, even for a minute.
Regarding exchange, also a big thumbs up for Exness, for the exchange rates they apply are flawless 1:1, I never lose a penny on the transfer, except for the fee to deposit to Skrill.

I can imagine that you would have a problem with transferring really big amounts over these services, though. Anyone experience with this?
  • #877
  • Mar 17, 2016 1:18am Mar 17, 2016 1:18am
Dear Exness Concern Personal,

Would you please tell me that what is Exness ECN and what is deference between Exness and Exness ECN ? Why exness using eurusdm symbol instead of eurusd?

Looking forward for your valuable answers.

With Best Regards,

Santojoss
  • #878
  • Mar 17, 2016 5:23am Mar 17, 2016 5:23am
Quoting santojoss
Dear Exness Concern Personal, Would you please tell me that what is Exness ECN and what is deference between Exness and Exness ECN ? Why exness using eurusdm symbol instead of eurusd? Looking forward for your valuable answers. With Best Regards, Santojoss
Dear Santojoss,

Thank you for your questions.

First of all, Exness provides market maker trading and ECN trading. In a nutshell, market maker trading is when the company agrees to execute the client's orders at prices the client requests. Unlike market maker, with the ECN trading the company does not take part in the execution of the client's orders but rather acts as an intermediary by only transmitting the orders to the company's liquidity providers for further execution at best available prices.

Please visit our website to find out more about Market Maker and ECN:
1. https://www.exness.com/execution/market_maker_basics/ (Market Maker basics)
2. https://www.exness.com/execution/market_maker_execution/ (Market Maker execution)
3. https://www.exness.com/execution/market_maker_hedging/ (Matching)
4. https://www.exness.com/execution/ecn-interbank/ (Concept of ECN)
5. https://www.exness.com/execution/ecn_liquidity_providers/ (Our liquidity providers)
6. https://www.exness.com/execution/exness_ecn_advantages/ (Advantages of Exness's ECN)

Secondly, Exness attaches different suffixes to denote type of execution and type of account. For example, EURUSDm is a pair with instant execution at a Mini account, whereas EURUSD also has instant execution, but comes from a Classic account.

More information on such suffixes can be found here.
And here you may find the details about Exness types of accounts.

If you have any other questions, please do not hesitate to let me know!
  • #879
  • Mar 17, 2016 11:25am Mar 17, 2016 11:25am
Quoting EXNESS
{quote} Dear Santojoss, Thank you for your questions. First of all, Exness provides market maker trading and ECN trading. In a nutshell, market maker trading is when the company agrees to execute the client's orders at prices the client requests. Unlike market maker, with the ECN trading the company does not take part in the execution of the client's orders but rather acts as an intermediary by only transmitting the orders to the company's liquidity providers for further execution at best available prices. Please visit our website to find out more...

Dear Exness Concern Personal,

Thank you very much for your valuable answers.

I have another query, what is the requirement to open Exness ECN account or how to open ECN account? for your information, already I have exness mini account.

With Best Regards,

Santojoss
  • #880
  • Mar 18, 2016 9:58am Mar 18, 2016 9:58am
Quoting santojoss
{quote} Dear Exness Concern Personal, Thank you very much for your valuable answers. I have another query, what is the requirement to open Exness ECN account or how to open ECN account? for your information, already I have exness mini account. With Best Regards, Santojoss
Hello, Santojoss.

Thank you for your reply.

There are no particular requirements to open an ECN account. You can open it from our website or from your Member area.

However, please bear in mind that there is a minimum first deposit limit of 300 USD to be made to a newly opened ECN account so that you could start trading on it.
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