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EXNESS official representative

  • #841
  • Dec 7, 2015 1:55pm Dec 7, 2015 1:55pm
exness revoked payoneer

why ?
  • #842
  • Dec 9, 2015 11:19pm Dec 9, 2015 11:19pm
Quoting ybfjax
{quote} I do have a question: are the Bangkok Bank iPay, Mobile banking, and ATM payments really 3 separate pay options? edit: ....
Dear ybfjax,

I am still waiting for the full update from the responsible staff.

Thank you very much for waiting.
  • #843
  • Dec 9, 2015 11:25pm Dec 9, 2015 11:25pm
Quoting ctzulu
exness revoked payoneer why ?
Hello, ctzulu.

To cancel Payoneer partner reward withdrawals was our Company's decision.

Luckily, those clients that hold these cards already can continue using them to withdraw the reward till the cards expire.
  • #844
  • Dec 10, 2015 7:35am Dec 10, 2015 7:35am
Quoting EXNESS
{quote} Dear ybfjax, I am still waiting for the full update from the responsible staff. Thank you very much for waiting.


It does seem like you took the suggestion to heart quite quickly.
Also, it seemed. We have access to some of the mobile apps. But the ability to use the full desktop internet banking choice is not there. It was there for Bangkok Bank (iPay), but we checked recently and it is not there. It might be possible to take the counter invoice and pay via the internet. But that is not the best way and can result in errors. Easier to have a more direct interface with the bank's internet payment system that is linked within exness member to ensure instant deposit.

It's good that you at least label them correctly (mobile banking, counter/atm, internet banking). Some of the banks do not have separate internet/mobile banking systems (they are unified).

Maybe they are still in the process of updating the deposits side of the members area.?
Measure trends automatically with zero lag
  • #845
  • Dec 10, 2015 8:59am Dec 10, 2015 8:59am
What's the difference between these 2 MT4 programs? MetaTrader 4 (EXNESS LIMITED (VC)) and MetaTrader 4 (EXNESS (CY) LTD) ?

Sir if your account is registered in Exness Limited, then you should download MetaTrader 4 (EXNESS LIMITED (VC)

Putting these two side by side on the download page causes confusion.

-end-

This is just a feedback. Exness should just tell clients how to check themselves if they are VC or CY, we should not need to do the extra step to ask support chat and being ask for phone password etc (additional step)
bit . ly/fantestimonials
  • #846
  • Dec 13, 2015 6:13am Dec 13, 2015 6:13am
Quoting ForMeFact0ry
What's the difference between these 2 MT4 programs? MetaTrader 4 (EXNESS LIMITED (VC)) and MetaTrader 4 (EXNESS (CY) LTD)?
Dear ForMeFact0ry,

Technically, there is no difference between them but the predefined servers that you can connect to in this or that MT4.

By default, MetaTrader 4 (EXNESS (CY) LTD) has only the servers that an Excess (CY) Ltd client can open an account at. So, in MetaTrader 4 (EXNESS (CY) LTD) you will find only Exness-Real5, Exness-Trial1 and Exness-Trial2 servers.

If you have a live trading account starting from 74 that has 7 digits, for example, 7400001, this account is in Exness (CY) Ltd and is easier connected to in MetaTrader 4 (EXNESS (CY) LTD). All other live accounts are from Exness Limited and more easily accessed with a MetaTrader 4 (EXNESS LIMITED (VC)).

Apart from it, it needs to be said that if you use the server address instead of just choosing the server's name, you can connect to any account from any MT4 platform. The list of addresses can be found here: https://www.exness.com/faq/447please...rver_addresses.
  • #847
  • Dec 14, 2015 10:06am Dec 14, 2015 10:06am
Exness celebrates a magical New Year

Dear clients and partners,

Thank you for your continued support and the confidence that you have placed in us. The past year has been filled with key milestones for the company, including the achievement of a USD 232 billion in trading volume, opening of two new representative offices in China, participation in key international forex conferences and seminars such as FX Congress II in Moscow and FXIC in Shanghai, and not forgetting our partnership with Infiniti Red Bull Racing (IRBR).

Without you, we would not have been able to attain such achievements. Celebrating the end of another good year with you, we take pleasure in indulging you in our Magical Bonus as a recognition of your hard work.

As we welcome the new year with vigor, we wish for you to enjoy greater success in 2016, and to continue to be a part of our growth in yet another promising year.
  • #848
  • Dec 14, 2015 10:46am Dec 14, 2015 10:46am
Can someone buy 10,000 full lots and will it move the market if I do so?

Do you have other clients doing this or are you a much smaller firm that cant handle this? Thanks.
  • #849
  • Dec 15, 2015 1:19am Dec 15, 2015 1:19am
Quoting EXNESS
Exness celebrates a magical New Year Dear clients and partners, Thank you for your continued support and the confidence that you have placed in us. The past year has been filled with key milestones for the company, including the achievement of a USD 232 billion in trading volume, opening of two new representative offices in China, participation in key international forex conferences and seminars such as FX Congress II in Moscow and FXIC in Shanghai, and not forgetting our partnership with Infiniti...
I read the terms of the magical bonus and I'm confused. If you trade the required volume and earn the bonus, what is the point if you cannot withdraw it? Why earn a bonus that would only be applied to the trading account? I can understand deposit bonuses. But bonuses earned through actual trading I would think could be withdrawn once a certain threshold has been reached.
Measure trends automatically with zero lag
  • #850
  • Dec 15, 2015 11:41am Dec 15, 2015 11:41am
Quoting Gdi
Can someone buy 10,000 full lots and will it move the market if I do so? Do you have other clients doing this or are you a much smaller firm that cant handle this? Thanks.
Hello, Gdi.

In market maker accounts you can buy or sell 1K lots, that is our maximum per one trade. However, you can open several such positions, so that the total volume will be 2K, 3K, or more.

Such volume is likely to create a difference between all short and long trades within the market maker and make the MM open a position with another market participant. I, therefore, assume it can indeed move the market.

More information on hedging can be found here: https://www.exness.com/execution/market_maker_hedging/.
  • #851
  • Dec 15, 2015 11:59am Dec 15, 2015 11:59am
Quoting ybfjax
{quote} I read the terms of the magical bonus and I'm confused. If you trade the required volume and earn the bonus, what is the point if you cannot withdraw it? Why earn a bonus that would only be applied to the trading account? I can understand deposit bonuses. But bonuses earned through actual trading I would think could be withdrawn once a certain threshold has been reached.
Dear ybfjax,

thank you for the question.

With our bonus programmes you cannot earn additional bonus. On the contrary, bonus can only be lost in trading. However, as you trade your bonus can increase because the trading volume increases. Yet it is not considered as 'the earning of the bonus money', it is just the addition of the bonus money to your trading account following a certain increase in the trading volume.

No bonus is ever withdrawable irrespective of whether it is given after the deposit or after a certain trading volume is exceeded.

The main idea behind our bonuses is that the bonus is used for trading as it makes up a part of free margin in the MT4. Needless to say, all profit made on bonus money belongs to the client and can be withdrawn.

Please feel free to ask me more questions about our bonus programmes.
  • #852
  • Dec 15, 2015 4:43pm Dec 15, 2015 4:43pm
Thank you for replying all questions
bit . ly/fantestimonials
  • #853
  • Dec 17, 2015 4:10am Dec 17, 2015 4:10am
Changes made to the rules on providing leverage

Dear clients and partners,

Exness Group is writing to inform you that it has optimized the procedure for changing margin requirements on weekends and holidays.

Pursuant to the rules on providing leverage, increased margin requirements will take effect for orders opened from 19:00 GMT +0 on Friday through 23:00 GMT +0 on Sunday. The margin for such positions will be calculated based on a leverage of 1:200.

As such, the period which the increased margin requirements are in effect has been reduced, and the procedure for calculating margin has been amended: the margin for positions opened before 19:00 GMT +0 on Friday will no longer be recalculated.

Our specialists are confident that this optimization will make the conditions for providing leverage more transparent.

You can review the updated rules on the corresponding page of our official website. For Exness clients' convenience, a new article on the website also provides explanations regarding the calculation of margin for trading orders on weekends and holidays.

Please feel free to contact us should you have any question about these changes. Exness client support is ready to answer them, 24/7.
  • #854
  • Dec 18, 2015 9:41am Dec 18, 2015 9:41am
made deposit of 120$ to my exness trading account 2 days ago from my masters debit card
it didnt get added to my account
talked to live support chat, they said request it sent to tech wait for email
waited hours, at first they said in email that we refunded payment and that it was not successful, wait 24 hours, after hours they sent email saying they didnt deduct the amount from my card and ask my bank if they are holding it
talked to bank, banker said payment was made without any problem to cardpay exness and exness never refunded any of my amount
now they are not replying to email
i have all reasons in world to believe that my 120$ are ripped by exness now more than 48 hours have passed
  • #855
  • Dec 18, 2015 10:31am Dec 18, 2015 10:31am
Quoting EXNESS
{quote} Dear ybfjax, thank you for the question. With our bonus programmes you cannot earn additional bonus. On the contrary, bonus can only be lost in trading. However, as you trade your bonus can increase because the trading volume increases. Yet it is not considered as 'the earning of the bonus money', it is just the addition of the bonus money to your trading account following a certain increase in the trading volume. No bonus is ever withdrawable irrespective of whether it is given after the deposit or after a certain trading volume is exceeded....

Also the bonus recived will be taken off of your account as you withdraw.
Ex:
deposit 2000 / bonus 10% or 200$
when withdrawing 1000, exness will sent the money to your card and take 50% of the bonus also.
  • #856
  • Dec 18, 2015 8:54pm Dec 18, 2015 8:54pm
Quoting EXNESS
{quote} Dear aiming4stars, The trading conditions for the currency pairs with the "k" suffix are the same as for the pairs with the "m" suffix, i.e. the size of the spread is the same for both of them. While trading the currency pairs with these suffixes, the main difference is in the type of the order execution. Instant execution is applied for the currency pairs with "m" suffix, and market execution is used for the currency pairs with "k" suffix. The main advantage of the market execution is the 100% possibility of "market entry", andno requote....
Thanks for providing "k" suffix, if there any difference in terms of ability to set Take Profit?

I asked because, a long time ago, I believe I tried to set TP for "k" suffix and it was not possible, only "m" suffix was able to set TP.

Please clarify this. Is there any other difference I need to take note of?
bit . ly/fantestimonials
  • #857
  • Dec 18, 2015 9:28pm Dec 18, 2015 9:28pm
Another thing, your main page of "market maker" shows nothing, please check this link : https://www.exness.com/library/trade...n/marketmaker/

Please fill it up with articles:

Understanding Market Makers
How Forex Market Makers Operate
Filling Client Orders. How Market Makers Earn a Profit.
Hedging Client Positions
How to Choose a Forex Market Maker

Thanks.
bit . ly/fantestimonials
  • #858
  • Edited 11:53am Dec 20, 2015 11:16am | Edited 11:53am
Quoting x-x
made deposit of 120$ to my exness trading account 2 days ago from my masters debit card it didnt get added to my account talked to live support chat, they said request it sent to tech wait for email waited hours, at first they said in email that we refunded payment and that it was not successful, wait 24 hours, after hours they sent email saying they didnt deduct the amount from my card and ask my bank if they are holding it talked to bank, banker said payment was made without any problem to cardpay exness and exness never refunded any of my amount...
Dear x-x,

Let me assure you that your money is safe.

Please provide your account number and deposit ID so that I could expedite your deposit request.

You can send the details here or to me personally at [email protected].
  • #859
  • Dec 20, 2015 11:22am Dec 20, 2015 11:22am
Quoting Matraguna
{quote} Also the bonus recived will be taken off of your account as you withdraw. Ex: deposit 2000 / bonus 10% or 200$ when withdrawing 1000, exness will sent the money to your card and take 50% of the bonus also.
Hello, Matraguna.

You are right in saying that in majority of withdrawals the system partly deducts bonus.

Why it is so can be clearly seen from the formula for the current bonus: bonus percentage * net deposit.

NB: net deposit = (total deposit - total withdrawal)

As you withdraw, your net deposit decreases. If the bonus percentage remains unchanged, a part of bonus is deducted right after the withdrawal.
  • #860
  • Dec 20, 2015 11:41am Dec 20, 2015 11:41am
Quoting ForMeFact0ry
Another thing, your main page of "market maker" shows nothing, please check this link : https://www.exness.com/library/trade...n/marketmaker/ Please fill it up with articles: Understanding Market Makers How Forex Market Makers Operate Filling Client Orders. How Market Makers Earn a Profit. Hedging Client Positions How to Choose a Forex Market Maker Thanks.
Dear ForMeFact0ry,

Thank you for your questions!

There is no difference in setting TP for instant and market execution instruments. In other words, it is possible to set it for both 'k' and 'm' instruments.

I suggest having a quick look at this article: https://www.exness.com/faq/509what_d...ng_instruments.

Apart from it, thanks for letting me know about the 'MM' article.

While your request is dealt with, you may find interesting the following articles (I understand that we, in fact, have all these articles, however they may be displayed incorrectly in certain places):

1. Forex market - https://www.exness.com/forex/;
2. Hedging - https://www.exness.com/execution/market_maker_hedging/;
3. Market order execution on ECN - https://www.exness.com/execution/ecn_market_orders/;
4. Pending order execution on ECN - https://www.exness.com/execution/ecn_pending_orders/;
5. Types of execution - https://www.exness.com/metatrader/execution_of_orders/;
6. How we earn profit - https://www.exness.com/execution/mar...ker_execution/.
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