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Experiences with FxPro

  • #761
  • Oct 19, 2015 1:50am Oct 19, 2015 1:50am
Quoting Jackson.lee
I'm not a U.S. Citizens but currently living here due to work. Can I still open an account with fx pro and using my U.S bank account to do deposits and withdraw?
Dear Jackson.lee,

Thank you for your question.

Unfortunately we do not accept US residents.

Kind Regards,

FxPro Team
Trading CFDs involves significant risk of loss.
  • #762
  • Oct 19, 2015 2:05am Oct 19, 2015 2:05am
Quoting maflip
I'm thinking of opening an account with FXPro am I going to have delayed withdrawals just as I am getting with Pepperstone right now? If there was a problem with a withdrawal how soon can you find out the cause of the delay? This is important to me because I trade for a living and I make profit withdrawals once a week and this is what I use for living expense. Right now I'm getting bad withdrawal experience at Pepperstone 4 weeks and I still don't have my money. Will I get into the same problem with FXPro?
Dear Maflip,

Thank you for your question.

All the withdrawal requests are usually processed within a day from our side, however, depending on the withdrawal method chosen the time varies to receive the funds to your account.

Shall you have any further questions, please do not hesitate to contact us.

Kind regards,

FxPro Team
Trading CFDs involves significant risk of loss.
  • #763
  • Oct 20, 2015 4:42am Oct 20, 2015 4:42am
Quoting maflip
I'm thinking of opening an account with FXPro am I going to have delayed withdrawals just as I am getting with Pepperstone right now? If there was a problem with a withdrawal how soon can you find out the cause of the delay? This is important to me because I trade for a living and I make profit withdrawals once a week and this is what I use for living expense. Right now I'm getting bad withdrawal experience at Pepperstone 4 weeks and I still don't have my money. Will I get into the same problem with FXPro?
Hi Maflip,

At this moment in time I would not be able to recommend FXPro purely down to the fact I have had awful difficulty getting my money back off them. It is a shame as up to this point I would not have had a bad word to say against them. My initial request to withdraw money was made on 30th September. I only received my money yesterday; 20 days later. I don't find this acceptable.

I now wanted to withdraw the rest of my funds. This is improving impossible as they have told me that I can only withdraw the same amount as what I had paid in on the different cards I used. I made a couple of payments into my account using a couple of credit cards because at the time the cards were offering a good 0% deal. I have since paid off those cards and cancelled the cards as I no longer need them. FXPro will not allow me to withdraw any money until I prove to them that those 2 cards are cancelled as they say I have to use the same method to withdraw the money! They won't even allow me to withdraw on my bank debit card which I have used the majority of the time to place deposits. Apparently it is their policy. It does not mention this anywhere in the FAQ page on withdrawals:

http://www.fxpro.co.uk/help-section/...nd-withdrawals

So essentially I have to prove to them that I am not a liar before they allow me access to my money. I am currently in the process of moving house with 3 young children and have much better things to be doing with my time. FXPro are supposed to be providing a service to me, not me to them. Not the best customer service I have ever experienced. I am UK customer dealing with FXPro (UK) Ltd. I honestly cannot see why they cannot just transfer the remainder to my bank account which they have the details for. It's totally ridiculous.

I will be making a formal complaint to FXPro and also to the FSA as they should make it clear in the FAQ's on their website that this is their policy and that they will make their customers jump through hoops to get their own money back. It's not acceptable.

Like I said it is a shame as I was happy with FXPro but this has left a bitter taste in the mouth and I am currently unable to access the rest of my money.
  • #764
  • Oct 20, 2015 4:51am Oct 20, 2015 4:51am
Quoting Pent56
{quote} Hi Maflip, At this moment in time I would not be able to recommend FXPro purely down to the fact I have had awful difficulty getting my money back off them. It is a shame as up to this point I would not have had a bad word to say against them. My initial request to withdraw money was made on 30th September. I only received my money yesterday; 20 days later. I don't find this acceptable. I now wanted to withdraw the rest of my funds. This is improving impossible as they have told me that I can only withdraw the same amount as what I had paid...

This system is the same on all brokers.

withdraw via Card is very slow. It can take 1 week.
Buy at the Low, Sell at the High You make money by waiting not by trading.
  • #765
  • Oct 20, 2015 5:24am Oct 20, 2015 5:24am
Quoting Pent56
{quote} Hi Maflip, At this moment in time I would not be able to recommend FXPro purely down to the fact I have had awful difficulty getting my money back off them. It is a shame as up to this point I would not have had a bad word to say against them. My initial request to withdraw money was made on 30th September. I only received my money yesterday; 20 days later. I don't find this acceptable. I now wanted to withdraw the rest of my funds. This is improving impossible as they have told me that I can only withdraw the same amount as what I had paid...
Dear Pent56,

Could you kindly send me by Personal Message your details (i.e. your Account Number or Login) so that I can look into it with my colleagues?

Kind regards,

FxPro Team
Trading CFDs involves significant risk of loss.
  • #766
  • Oct 20, 2015 7:14am Oct 20, 2015 7:14am
Quoting FxPro Global
{quote} Dear Jackson.lee, Thank you for your question. Unfortunately we do not accept US residents. Kind Regards, FxPro Team
Jackson, consider yourself lucky they dont like Americans. This is Cypress's premier russian owned Forex bucket shop.
FF = Forex Faggots
  • #767
  • Oct 20, 2015 9:49am Oct 20, 2015 9:49am
For the first withdraw you need to used the same method as your deposit and with the same amount,if you deposit usd100 using creditcard,for your first withdraw u need to used creditcard withdraw with the same amount you deposit,when it done you can withdraw the rest of your profit using wire transfer or method they have.

read my Transcript with fxpro support team.

Transcript of your chat
FxPro
x
https://ssl.gstatic.com/ui/v1/icons/...file_mask2.png
FxProSupport <[email protected]>
Aug 13
https://mail.google.com/mail/u/1/images/cleardot.gif
https://mail.google.com/mail/u/1/images/cleardot.gif
https://mail.google.com/mail/u/1/images/cleardot.gif
to me
https://mail.google.com/mail/u/1/images/cleardot.gif
General Info
Chat start time Aug 12, 2015 9:38:26 PM EST
Chat end time Aug 12, 2015 9:44:12 PM EST
Duration (actual chatting time) 00:05:46
Operator Averkios

Chat Transcript
info: Thank you for contacting FxPro Live-support. The next available operator will be assigned to you.
info: You are now chatting with 'Averkios'
Averkios: Hello, how may I assist you?
you: hello averkios,
you: have 1 question,if i deposit using credit card,can i withdrawl using wire transfer?
Averkios: you need to withdraw back to the same card first up to the deposited amount, after you do that you will be able to withdraw the rest of your profits by using bank wire method
you: ok averkios thank you very much
Averkios: May I help you with anything else?
you: enough for today,thankyou
Averkios: Thank you for chatting, bye for now.
you: bye
Averkios: bye
Attached Image (click to enlarge)
Click to Enlarge Name: withdraw.png Size: 693 KB
  • #768
  • Oct 20, 2015 10:44am Oct 20, 2015 10:44am
Thanks for the replys.

I have to give credit where credit is due.

FXPro customer services stepped up again and resolved the situation very quickly. I have had a pm here, an email and a phone call and the situation has been resolved. They have also listened to the argument that their web page does not explain the policy I had issue with and they are in the process of updating it.

So apart from the is glitch I had on the withdrawal process I cannot fault their customer service. I also never had an issue with their trading platform.
  • #769
  • Oct 20, 2015 11:11am Oct 20, 2015 11:11am
Great to hear that.
  • #770
  • Oct 20, 2015 11:34am Oct 20, 2015 11:34am
Quoting Pent56
Thanks for the replys. I have to give credit where credit is due. FXPro customer services stepped up again and resolved the situation very quickly. I have had a pm here, an email and a phone call and the situation has been resolved. They have also listened to the argument that their web page does not explain the policy I had issue with and they are in the process of updating it. So apart from the is glitch I had on the withdrawal process I cannot fault their customer service. I also never had an issue with their trading platform.
Dear Pent56,

Thank you very much for your kind feedback, and I do apologize for the inconveniences caused.

Kind regards,

FxPro Team
Trading CFDs involves significant risk of loss.
  • #771
  • Oct 21, 2015 11:46am Oct 21, 2015 11:46am
Quoting Pent56
Thanks for the replys. I have to give credit where credit is due. FXPro customer services stepped up again and resolved the situation very quickly. I have had a pm here, an email and a phone call and the situation has been resolved. They have also listened to the argument that their web page does not explain the policy I had issue with and they are in the process of updating it. So apart from the is glitch I had on the withdrawal process I cannot fault their customer service. I also never had an issue with their trading platform.
Ok cool glad yours have been resolved. For me I'm still waiting on mine and my request at Pepperstone was the same date as yours September 30 and until now I still have not received anything... Pepperstone gave me tracking numbers but it did not help, my bank still cannot locate it. The reason I'm thinking of FXPro is due to skrill deposit and withdraw and withdrawal request to skrill is instant and I can access my funds from skrill Mastercard.

Again, I'm glad your issue is resolved.
  • #772
  • Oct 22, 2015 1:20am Oct 22, 2015 1:20am
Quoting maflip
{quote} Ok cool glad yours have been resolved. For me I'm still waiting on mine and my request at Pepperstone was the same date as yours September 30 and until now I still have not received anything... Pepperstone gave me tracking numbers but it did not help, my bank still cannot locate it. The reason I'm thinking of FXPro is due to skrill deposit and withdraw and withdrawal request to skrill is instant and I can access my funds from skrill Mastercard. Again, I'm glad your issue is resolved.
Hello maflip,how is your withdraw problem with peperstone?is it solve or still pending?peperstone regulated under ASIC

  1. 1300 300 630: within Australia; Customer Contact Centre.
  2. + 61 3 5177 3988: outside Australia.

http://www.asic.gov.au/complain <--- tips to complaint

i think you know what to do if your withdraw pending for a long time.

  • #773
  • Edited 11:33am Oct 22, 2015 11:07am | Edited 11:33am
Quoting Irwan1976
{quote} Hello maflip,how is your withdraw problem with peperstone?is it solve or still pending?peperstone regulated under ASIC 1300 300 630: within Australia; Customer Contact Centre. + 61 3 5177 3988: outside Australia. http://www.asic.gov.au/complain <--- tips to complaint i think you know what to do if your withdraw pending for a long time.
Thanks bro. I do not want to talk too much about Pepperstone here good or bad since this is an FXPRO thread. Let's discontinue our conversation about Pepperstone here. But, I see you are also a member of FPA please reply to my thread there about my experience with Pepperstone withdrawal and show me some support.
  • #774
  • Oct 22, 2015 12:11pm Oct 22, 2015 12:11pm
Quoting maflip
{quote} Thanks bro. I do not want to talk too much about Pepperstone here good or bad since this is an FXPRO thread. Let's discontinue our conversation about Pepperstone here. But, I see you are also a member of FPA please reply to my thread there about my experience with Pepperstone withdrawal and show me some support.
Understood.I will be glad to do that.
  • #775
  • Oct 23, 2015 3:35am Oct 23, 2015 3:35am
Have heard a lot about, but haven't tried by myself. Have also read different reviews by traders, good as well as bad ones, but unfortunately do not know whether they are truthful or not
  • #776
  • Oct 27, 2015 6:37am Oct 27, 2015 6:37am
Dear Traders,

Today we are proud to announce, that FxPro Financial Services Limited has acquired authorisation by the South Africa Financial Services Board (FSB) to operate as a Financial Service Provider (FSP; licence no. 45052). The newly granted authorisation gives FxPro the opportunity to expand its operations on a significant scale and to reach new customers with its award-winning services.

Quote
We are delighted at the prospect of extending our services to new customers. The FSB authorisation gives us a key advantage and opens up an array of opportunities, as we believe that there is significant market potential for FxPro. We welcome it as another step towards growth.
FxPro CEO, Charalambos Psimolophitis.

As an online broker, FxPro currently serves clients in more than 150 countries. Clients benefit from no-dealing-desk execution, deep liquidity and competitive pricing, as well as from a continuously growing product offering that now includes 6 distinct asset classes.

FxPro Financial Services Limited remains authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC; license no. 078/07).

Kind regards,
FxPro Team
Trading CFDs involves significant risk of loss.
  • #777
  • Oct 27, 2015 7:01am Oct 27, 2015 7:01am
Good to have FxPro as a broker.Bravo
  • #778
  • Oct 27, 2015 7:39am Oct 27, 2015 7:39am
Is FXPro registered with the FCA in UK?
  • #779
  • Oct 27, 2015 8:26am Oct 27, 2015 8:26am
Quoting SaiLyfee
Is FXPro registered with the FCA in UK?
registered to carry on business in the UK maybe, but fxpro is not regulated by the FCA but by CYSEC cyprus
  • #780
  • Oct 27, 2015 8:32am Oct 27, 2015 8:32am
Quoting SaiLyfee
Is FXPro registered with the FCA in UK?
Dear SaiLyfee,

thank you foe your question!

FxPro UK Limited is authorised and regulated by the Financial Conduct Authority (registration number: 509956).
FxPro Financial Services Limited is authorised and regulated by the Cyprus Securities and Exchange Commission (licence number: 078/07) and by the South Africa Financial Services Board (licence no. 45052).

Kind regards,
FxPro Team
Trading CFDs involves significant risk of loss.
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