FXCM Discussion

Quoting Jason Rogers

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{quote} Hi Bilstein, Trailing stops are accessible by default on Trading Station. You don't have to contact us to enable them and using the Trading Station platform with your existing account login details won't disable your access to MT4. When you are set a stop on Trading Station, you can set it to be a Trailing Stop by changing the Trailing Stop field shown below to either Fixed or Dynamic. {image} The Fixed Trailing Stop shown above will automatically adjust to a new level of the market moves 200 pips in favor of the trade.

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Quoting seatrader888

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{quote} jason, i already sent you pm... thanks in advance!

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Quoting robgsxr

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{quote} Here we are Monday morning 5th October 2015. As I said I would try to do above, (confirm if the charts and data had been altered by FXCM to cover up the real low that I saw on the H4 chart). The data has indeed been altered and there is now no evidence to show that the price I had on the chart .73537 above happened, neither on the charts or the raw data print. This is what the data reads today: 02/10/2015 10:00 0.73645 0.74288 0.73491 0.74118 0.7328 0.7355 0.7302 0.7330 0.73491 appears to be the lowest value, which was exactly at my stop...

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Quoting Bilstein

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{quote} Since the market's open again, I figure I'd get a screen cap of what I'm talking about. I get this message when I try to set dynamic or fixed trailing stops or if I try and set stop losses by point distance. *EDIT* SOLVED contacted client services {image}

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Quoting Jason Rogers

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{quote} Thanks St888, I've asked one of my colleagues in our Operations department to check on this transfer for you and he'll reach out to you by email. Note that it seems like we already emailed you last week, so please check your spam folder to make sure you get our emails.

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Quoting seatrader888

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{quote} jason, i appreciate your effort... however, i already checked my inbox and spam folder but i couldn't find any message coming from fxcm regarding this matter.. pls. verify... st888

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Quoting USD-Bear

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{quote} tx Jason, finally all solved, one question, I had a demo-account with all symbols available. It was closed because of 30-days inactivity. Now I obtained a new one but its lacking CFD's/Indexes in its symbol list. Is there a way to add them?

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Quoting ptoftangency

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{quote} Jason, I am getting the "Off Quotes" message on my live account.

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Quoting ptoftangency

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Additionally, a little over a week ago I stopped reciving a News or Mailbox feed in MT4.

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Quoting Jason Rogers

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{quote} The "Off quotes" message you received means the price that was available in the market at the time in question was outside the Maximum Deviation range you specified for your order. The Max Dev feature on MT4 protects you from having your order filled with more slippage than you can tolerate. If you find you are getting the "Off quotes" message frequently, then consider increasing your Maximum Deviation. With most MT4 brokers, the Max Dev feature limits both positive and negative slippage equally, but FXCM...

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Quoting Jason Rogers

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At the time of the SNB announcement over 3,000 FXCM clients held slightly over $1 billion in open positions on EUR/CHF. Those same clients held approximately $80 million of collateral in their accounts. As you know this was the largest move of a major currency since currencies started floating 1971. The EUR/CHF move was 44 standard deviation moves, while most risk management systems only contemplate 3-6 standard deviations. The moved wiped out those clients account equity as well as generated negative equity balances owed to FXCM of over $225 million....

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Quoting Jason Rogers

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{quote} Hi Bilstein, That was my error, and I apologize. I told you previously that the Trailing Stop functionality on Trading Station will work on MT4 accounts in the way that all other order types do, but that was incorrect. While all other Trading Station order types will work on an MT4 account, the trailing stops will not. In order to use Trailing Stops, your MT4 account has to be converted into a Trading Station account. That would allow you to use the Trailing Stops on Trading Station, but you would not longer be able to use the MT4 platform...

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Quoting Phylo

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{image}09-Sept-15 Further FXCM incompetence: FXCM failed to identify or report warning signs in violation of its own compliance procedures

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Quoting ptoftangency

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{quote} Jason, Thanks for the response. You're a busy man. From what I gather, it sounds like there is less and less MT4 support taking place. I do like TS; actually I love it, but I haven't acclimated myself to the features just yet. Could I just add a simple request, can we get candle options which allow you to customize the candle outlines like below? Visually, there is a sharp difference which some traders prefer. Black outline around candles from MT4 (color choice is relative) {image} TS, only allows fill and empty. You cannot outline the candles...

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Quoting Jason Rogers

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{quote} Thanks for your suggestion! I've just shared it with our developers. Many of the updates we make to Trading Station are based on such feedback.

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Quoting tasco

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{quote} Hello Jason. How many of the 3,000+ clients were with FXCM US? It's confusing when you mix 50:1 clients and 400:1 clients. When will clients affected by the SNB event receive the Form 1099-C?

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Quoting Bilstein

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{quote} Man, J-Rock, if you guys could put your DOM feed into TS2, you'd be my hero.

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Quoting seatrader888

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{quote} jason, i appreciate your effort... however, i already checked my inbox and spam folder but i couldn't find any message coming from fxcm regarding this matter.. pls. verify... st888

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