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FXCM Discussion

  • #7,801
  • Jul 2, 2015 1:54pm Jul 2, 2015 1:54pm
Hello Jason,
I have a question: can FXCM be my prime broker to settle my trades on 3d party platforms?
  • #7,802
  • Jul 2, 2015 2:03pm Jul 2, 2015 2:03pm
Quoting M967
Hello Jason, I have a question: can FXCM be my prime broker to settle my trades on 3d party platforms?
We do provide such services. I've sent you a private message with the contact details of one of my colleagues who can discuss this further with you.
  • #7,803
  • Jul 2, 2015 2:08pm Jul 2, 2015 2:08pm
Thanks, Jason!
  • #7,804
  • Jul 2, 2015 2:16pm Jul 2, 2015 2:16pm
Quoting M967
Thanks, Jason!
It's my pleasure!
  • #7,805
  • Jul 2, 2015 2:18pm Jul 2, 2015 2:18pm
Please note that I will be out of the office on Friday for the Independence Day holiday here in the US. Here's a link to our CFD holiday trading hours: http://www.forexfactory.com/showthre...75#post8358875

Forex trading hours remain unchanged, and our live customer support team remains available 24 hours a day, 7 days a week by phone and live chat.

I will respond to your forum posts when I return to the office on Monday. Have a great weekend!
  • #7,806
  • Jul 4, 2015 2:14am Jul 4, 2015 2:14am
Quoting Jason Rogers
{quote} Hi Edyraper, FXCM offers you No Dealing Desk (NDD) forex execution. On the NDD model, we offset each of your orders one-for-one with the best prices from competing liquidity providers. That means we don't profit from your losses or lose from your profits. Instead, we make our money of your trading volume. Therefore, it is in our best interests for you to profitabile, so you continue trading.
Hi , thanks for the answer !
what do you mean Offers you . does it mean that , this is an option for the customers and there is an account type with the DD , and there is another account option with NDD ? , Or you meaning that in FXCM you dont have dealing desk at all .

and another question is , I am currently trading with the demo FXCM ECN tight spreads account , which is awesome ( tight spread ) . but it is not as fast as I expected to be ( it is more better than my current broker ) , and during NFP I couldent close my position after trying 4-5 times during the NFP tried to close my position which were in lost about 35 pips . and the result of delaying is I couldent stop my lost in the currect time . Is it always same during the important events and news ?
I know that and seeing that my broker delaying in closing order in those situations but it never gets error and reject me .
again thanks for your interest
  • #7,807
  • Jul 6, 2015 1:37pm Jul 6, 2015 1:37pm
Quoting Jason Rogers
{quote} Thanks CatMan, I just sent you an email with the updated link. Please let me know if you need anything else.
Thanks Jason for the friendly help so far. FXCM is making it very complex to Downloading the history file. You have to register again, to download an app. Than log in again in the app. But the app rejects my credentials. All that to download a file. I have send you an email for help again Jason.
  • #7,808
  • Edited Jul 7, 2015 1:55pm Jul 6, 2015 2:59pm | Edited Jul 7, 2015 1:55pm
Quoting CatMan
{quote} Thanks Jason for the friendly help so far. FXCM is making it very complex to Downloading the history file. You have to register again, to download an app. Than log in again in the app. But the app rejects my credentials. All that to download a file. I have send you an email for help again Jason.
Hi CatMan, the screenshot you provided shows that you were typing incorrect information in the registration section of the program. I've replied to your email with instructions on what to type instead.
  • #7,809
  • Jul 6, 2015 3:40pm Jul 6, 2015 3:40pm
Quoting edyraper
{quote} Hi , thanks for the answer ! what do you mean Offers you . does it mean that , this is an option for the customers and there is an account type with the DD , and there is another account option with NDD ? , Or you meaning that in FXCM you dont have dealing desk at all . and another question is , I am currently trading with the demo FXCM ECN tight spreads account , which is awesome ( tight spread ) . but it is not as fast as I expected to be ( it is more better than my current broker ) , and during NFP I couldent close my position after trying...
Hi Edyraper,

Since 2007, FXCM has provided NDD execution to forex traders around the world. However, the maximum leverage we offer on this execution type is 100:1 to magnify gains and losses (50:1 in the US). In response to demand from traders for more leverage, we recently introduced an new DD alternative that offers up to 400:1 leverage in certain regions.

You mentioned that you're trading on a demo account and noticed delays in your order execution when trying to close trades during major news events like NFP. The first reason you can be sure this is nothing deliberate on our part is that this happened to you on a demo account where no real money was at stake. It's important to keep in mind that prices tend to update more frequently during major news events. You can confirm this by looking a a tick chart of the time in question.

More price updates mean more data that has to be sent back and forth between our servers and your computer. There are ways to optimize the performance of your trading platform during major news events, but I would need more information first. Which platform are you using (Trading Station, MT4, NinjaTrader, etc.)? How many charts, indicators and/or automated strategies are you running? You forum profile mentions that you live in Turkey. Do you use a Virtual Private Server (VPS)?

Thanks,
Jason
  • #7,810
  • Jul 7, 2015 3:13am Jul 7, 2015 3:13am
Thanks again Jason for patiently helping me ! I am downloading the Tick data for MT4 now at 100kb/s.
  • #7,811
  • Jul 7, 2015 5:28pm Jul 7, 2015 5:28pm
Quoting CatMan
Thanks again Jason for patiently helping me ! I am downloading the Tick data for MT4 now at 100kb/s.
It's my pleasure, CatMan
  • #7,812
  • Jul 7, 2015 6:00pm Jul 7, 2015 6:00pm
HI Jason...which of the fxcm account type offers the DD with Lev of 400:1 minimum of $500 initial deposit? apart from FXCM markets.
  • #7,813
  • Jul 8, 2015 2:13pm Jul 8, 2015 2:13pm
Quoting Hughes09
HI Jason...which of the fxcm account type offers the DD with Lev of 400:1 minimum of $500 initial deposit? apart from FXCM markets.
Hi Hughes,

At this time, our DD option with up to 400:1 leverage is only available to you through FXCM Markets. FXCM UK and FXCM Australia provide traders with No Dealing Desk (NDD) forex execution with up to 100:1 leverage. FXCM US also uses the NDD model, but leverage is capped at 50:1 to comply with CFTC regulations. I will update you should DD with higher leverage become available to you through our other entities.
  • #7,814
  • Jul 9, 2015 5:34am Jul 9, 2015 5:34am
And than after several interventions of Jason Rogers, they finally send me FXCM tick EURUSD data from 1 jan 2014 till today .... IN THE WRONG FORMAT !!!
What a battle ! First I got a blunt NJET! from the support team. Than after the intervention of Jason I got the 500$ downloader app for free. After all the troubles to get it up and running, it downloaded the file so slowly that it would have taken 4 days (and nights) to download the 3,5 GB file, that was anyway only a year and a half of data for 1 pair. Than back to the support team of FXCM. (imagin I payd the 500$ ...) They promised to download the file themselves and send it to me. So this morning, although I informed them that I need the data for MT4 ... I got them in the wrong format ... What a struggle !
Attached Image (click to enlarge)
Click to Enlarge Name: MT4 history data compatible.jpg Size: 141 KB
  • #7,815
  • Jul 9, 2015 7:56am Jul 9, 2015 7:56am
need some help please, long time my FXCM EU H1 chart looks like this. Its the only TF with this problem.
Attached Image (click to enlarge)
Click to Enlarge Name: EU H1.png Size: 80 KB
Humble & Kalcker CLO2 = Covid killer
  • #7,816
  • Jul 9, 2015 9:50am Jul 9, 2015 9:50am
Quoting jusiur
need some help please, long time my FXCM EU H1 chart looks like this. Its the only TF with this problem. {image}

It seems to me that this chart has a fixed scale. Look at the values. "4793974.??" is a big number.

Right click the chart and select "Properties", go to the "Common" tab and make sure "Scale fix" is not selected.

Hope it helps.

If that is not the problem, then I don't know what is going on.
  • #7,817
  • Jul 9, 2015 11:37am Jul 9, 2015 11:37am
Quoting jsr
{quote} It seems to me that this chart has a fixed scale. Look at the values. "4793974.??" is a big number. Right click the chart and select "Properties", go to the "Common" tab and make sure "Scale fix" is not selected. Hope it helps. If that is not the problem, then I don't know what is going on.
thanks jsr but scale fix function is not selected and chart still looks bad.
Humble & Kalcker CLO2 = Covid killer
  • #7,818
  • Jul 9, 2015 4:00pm Jul 9, 2015 4:00pm
Quoting philtre71
Still no accurate bid/ask levels on charts from FXCM UK. Do they really not want our business? Is it August now for a 'solution' Jason?
Quoting Jason Rogers
If all goes well with this testing, we hope to update the MT4 charts mid-July.
I mentioned last month that we began internally testing a solution to update the charts on MT4 to reflect our raw FX spreads: http://www.forexfactory.com/showthre...43#post7788843

The latest I've heard from our developers is that they still require more testing before rolling out this solution. That means it's unlikely to happen in July. I know that's not the news you wanted to hear, but I want to keep you posted. I will let you know just as soon as I have more information.
  • #7,819
  • Jul 9, 2015 4:31pm Jul 9, 2015 4:31pm
Quoting jusiur
{quote} thanks jsr but scale fix function is not selected and chart still looks bad.
Well, then I really don't know what the problem is.

Maybe an object or an indi related bug? If that's the case, removing the faulty one may help.

What are those vertical green lines? Can you delete them?
  • #7,820
  • Jul 9, 2015 6:03pm Jul 9, 2015 6:03pm
Quoting CatMan
And than after several interventions of Jason Rogers, they finally send me FXCM tick EURUSD data from 1 jan 2014 till today .... IN THE WRONG FORMAT !!! What a battle ! First I got a blunt NJET! from the support team. Than after the intervention of Jason I got the 500$ downloader app for free. After all the troubles to get it up and running, it downloaded the file so slowly that it would have taken 4 days (and nights) to download the 3,5 GB file, that was anyway only a year and a half of data for 1 pair. Than back to the support team of FXCM. (imagin...
Hi CatMan,

I reached out to one of our tech specialists regarding your post, and this was his response:

  1. HDD allows you to choose the delimiter you use when downloading data. You choose the format and you choose the separator on MT4. You can choose tab or space, so there isn't just one right format. You have to make sure you're uploading the data with the same delimiter as what you selected in MT4.
  2. From the screenshot he sent and "3,5 GB file" it looks like he uses commas where we would use decimals. He might have opened the file we sent him in excel which changed the decimals to commas.
  3. "only one year and a half of data for 1 pair..." What time period is that? If it's tick or 1 min that a LOT of data. No wonder it took so long.


If you need further assistance with HDD, please feel free to reach out to our tech specialists directly by emailing [email protected].

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