EXNESS official representative

I just got off the live chat with exness, just one point exness has to keep telling their live support representative, DO NOT treat all clients the same.mb.I definitely know what I am talking about so please do not treat me as if I am dumb.

My situation: I got margin called and then I deposit $100 on 2nd june, since then I didn't lose money overall. Today I saw only $79.22 that is why I am contacting them. I highly suspect its their automatic adding bonus, cos it will take out bonus $ when I withdraw real cash. example: If I deposit USD100, I will get bonus of USD50, so it's the same when I withdraw. It is just basically their system error, when I margin call, they want to minus out the "bonus", but no money there so, after I add USD100, they deduct from that. nonsense. here's the chat logs:

Our company representative will be with you in a moment.

22:31 Representative 1 . has joined the chat.

Representative 1 . | 22:31
Hello, my name is Representative 1 .. Thank you for contacting EXNESS. How may I assist you?

Mr. Me | 22:32
hi, can you check on my account, i deposit USD 100 on 2nd june and now it's USD 79.22

Representative 1 . | 22:33
Would you be so kind as to tell me your account number and phone password?

Mr. Me | 22:34
****** and phone password *****

Representative 1 . | 22:34
Thank you for the information provided.
Wait for a while, please.

Mr. Me | 22:35
ok

Representative 1 . | 22:36
Thank you for waiting.
Do you have any open position sir?

Mr. Me | 22:38
no i do not have, on the account I have USD 229.39 it should be USD 229.39
on the MT4 platform I have USD 229.39

Representative 1 . | 22:41
No sir, free margin in mt 4 is include of bonus and free marging in personal area is not.
Bonus is given to trade more and not for withdrawal
That is the reason it is being added in mt 4 free margin

Mr. Me | 22:41
yes but I deposit 100, how can it be less now
please check before telling me what I already know.
I did not lose any money from 2nd june since I deposit. please check

Representative 1 . | 22:43
Wait for a while, please.

Mr. Me | 22:45
I deposit on 2nd june at 14:06:27
Representative 1, if nothing is wrong, I wouldn't contact you.
you should know this
there is definitely something wrong that is why I am contacting support.

Representative 1 . | 22:46
Yes sir, wait i am checking

Mr. Me | 22:47
good

Representative 1 . | 22:50
Thank you for waiting.
Sir did you open any position and it made you loss after you deposit 100usd?

Mr. Me | 22:51
no i did not, that is the problem. I made all loss. then i deposit 100usd.
that is why there is an error.
you can check all the position I open after deposit 100usd

Mr. Me | 22:52
your system has an error, do you understand?

Representative 1 . | 22:52
Wait for a while, please.

Mr. Me | 22:53
that is why I am contacting you, if there is no error I will not talk to you.

Representative 1 . | 22:57
Thank you for waiting.
Sir have you made the deposit right after stop out?

Mr. Me | 22:57
yes, i did.

Representative 1 . | 22:58
Wait for a while, please.

Mr. Me | 22:58
I deposit 10mins after stop out, please check
you keep asking me questions when you already have these information on your side.

Representative 1 . | 23:00
Wait for a while, please.

Mr. Me | 23:00
my last stop out is 14:02:26, i deposit at 14:06:27, that is 4 mins after stop out.

23:01 Representative 2 . has joined the chat.

Representative 2 . | 23:01
Hello, my name is Representative 2 .. The shift of the specialist with whom you were communicating, has just ended. Your issue will be processed further by me.

Mr. Me | 23:01
please read all our conversation, i do not need to repeat everything.

Representative 2 . | 23:02
Thank you for the information provided.Wait for a while, please.

Representative 2 . | 23:05
Sorry for making you wait so long – a couple of minutes more, please.

Mr. Me | 23:05
ok, i am waiting.

Representative 2 . | 23:11
Thank you for waiting.I have given your request to appropriate department specialists - they will process it as soon as possible.
Our specialist will look into your issue and you will be receive e-mail from us within 24 hours sir.

Mr. Me | 23:11
thank you. I appreciate it. I wait for your email.

Representative 2 . | 23:12
You are welcome. We are always ready to help you.
Is there any other question I can assist you with?

Mr. Me | 23:12
give me a moment to copy all these chat logs.

Representative 2 . | 23:13
Sure sir

wow, I really thought that they would help me out, but instead the 2nd representative thinks I'm stupid...

His email:
Dear client,
We have found that you have gone through lost on the same day of your deposit. Please do refer to your order history.
Please do not hesitate to contact us if you require further information.
Thank you. We are always ready to help you.

My response:
Yes, but i deposit 100usd after all loss.
But since then i did not make any loss. Please check the logs.

His response:
Dear client,
Please check on your account history for the order number 79079485 which have 31.00 USD loss.

---
Wow, I cannot believe his reply, he is just looking at one order to solve the problem??!
---

My reply:
Please do not disrespect me by treating me like I do not know anything.
Please refer to the screenshots attached of all my account history after I deposit USD100.
Please count all the orders both profit and loss. Then tell me how much profit I am suppose to have.

Then I paste everything on excel, so it would help him calculate.

Terrible day exness made for me.

Hi all
i had account with exness before couple of years i used to fund with small amount and study market and make profit then lose it i never cared .i lost the details of the account old one
they said to open a new one i tried and never agreed i sent any document they needed they refuse i think they dont want you to make money i also have a friend that they have closed his account when he was profiting
i am now with roboforex and fxpro i think roboforex is good i never tried to withdraw form fxpro yet
beware of this Russian scam and there friend flex in forexpeace army
all have a nice day

http://forex-brokers-review.toptenre...ex-broker.html
http://www.financemagnates.com/forex...esponsibility/

I'm with exness since 2012, nothing big, just a few problems only.. I wouldn't call it a scam... Yet...

Hello, orabi,

thanks for your post.

I would like to tell you that documents uploaded for the verification may be rejected due to various reasons.
In most case client's scanned copies are rejected as we only accept photos of documents.
While uploading a document, each client can read the instruction and document requirements.

Anyway, it is always worth contacting our Support Team and find out all the details about the current verification procedure or rejection reason - it can take up to 5 minutes of your time.

I would like to point out as well that EXNESS is not a Russian company which you may clearly see from the fact that EXNESS Group consists of two companies: EXNESS LIMITED, registered in St. Vincent and the Grenadines and EXNESS CY LIMITED registered in Cyprus.

I would be glad to receive any comment or feedback from you.

Hello, ForMeFact0ry,

I am now going to study your situation and will get back to you as soon as possible.

Hello, ForMeFact0ry,

I am happy to inform you that we have fixed this issue which was caused by the incorrect bonus compensation calculations after stop-out.
Thus, your account balance has now been updated.

We really appreciate your feedback and hoping for mutual cooperation!

I really hate this 'feature' on the open price requirement.

should i put all the specific emails we sent each other... if u cant remember my complaint i am ready to show the replies on screen...i remember you sent in the email u opened a demo account IN FXCM and checked the rate...WHY DID YOU DO THAT...

Hello, belief,

this "feature" is called Stop Level and required on our Mini and Classic accounts while placing a pending order.
Meanwhile, on our ECN accounts your ability to place pending orders depending on the distance between the order price and current market quotes (Stop Level) is not limited.


Hello, dani99098,

we have already provided you with a reply via personal email conversation.

hi exness,

Nice to trade with you but i got one problem , i invested 1250$ from those i traded almost 100 lots an some pairs back day , but know i lost all the profit i made , but there is still no bonus, i talked with your representative they told me they sent some issue problem to department but nothing uptill know...

account # 647660.

waiting to hear from you ....

Hello, zunnoorain,

thanks for your post here.
I have checked and would like to confirm that bonus has already been added to your trading account 647660.

I wanted to make a suggestion about exness cent accounts. Can a user request that the history on the account not be archived? Exness will archive trading history almost every 4-8 weeks.

Many people who desire to view a track record want to see the entire track record directly from mt4. The archiving limits this. I do not see why exness cannot allow people to request an exception for certain accounts.

I want to be clear: accessing the history through the exness member area is not enough. traders and investors need to be able to access the full trading history (cent accts) directly via mt4 investor password.

It would be great if exness would also honor 'archiving' where the history can be restored.

What I would like to know is the following:
1) If exness has access to the best liquidity providers, then why does it take so long to get filled? (It takes about 5-8 seconds in order to have a buy or sell order filled, even worse when you are trying to close)
2) Why so many Invalid prices, when other brokers NEVER have the same issue?

Thanks.... i got 137 $ ...

Hello, ybfjax,

thank you very much of your suggestion.
I clearly see the point you are making. However, as for now, storing of the whole history cannot be available in your MT4 in the attampt to decrease the pressure on our trading servers.

Meanwhile, our Support Team will be always ready to provide you with the whole trading history of your account in a separate file.

Hello, BeHonest,

thank you for your questions.

I would like to point out that order activation on our Cent, Mini and Classic accounts on the server takes 0.01 - 5 sec, while the processing time for Client's requests and instructions in relation to ECN accounts depends only on the liquidity providers to whom the Client's requests are redirected (General Business Terms, pp. 25.2 & 25.3)
Please note that the Company is not responsible for the delay in processing from the client's terminal to the server which might be caused by the quality of their network connection.

In any event, the client's instruction is executed at the best available price from the Company's liquidity providers (General Business Terms, p. 20,5 b)), or refused if there is no possibility to confirm the price of the financial instrument (General Business Terms, p. 3,1 h)). In this case, you can see the following error "Invalid price" which is only related to the instruments quoted through the Instant execution technology (General Business Terms, p. 20.4 c)).

If you still think that the execution of your positions does not agree with the above-mentioned statements, your trading terminal logs are necessary for us in order to study your issue in details.
Please send it with all the details via [email protected].

why did you open a fxcm demo account and checked the rate....did 1197.00 reach in fxcm demo account?