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  • #7,621
  • May 6, 2015 12:31am May 6, 2015 12:31am
Quoting surferncbad
Higher resolution charts with data attached. How does this even happen? {image} {image}
standard account or active trader?
standard dealing desk 1:400 max or active trader non dealing desk 1:100 max
  • #7,622
  • Edited 1:56am May 6, 2015 1:15am | Edited 1:56am
Quoting surferncbad
Higher resolution charts with data attached. How does this even happen? {image} {image}
FXCM Must Be in the Dark Ages if it is Taking Ages to Correct Errors!

How can anyone justify trading with a broker with such ridiculous charting failures/anomalies/errors? This is all absurd. And "our programmers are working on it. I will let you know...." is equally absurd!

Folks, we are in the advanced age of computers. Anything can be done. It is not impossible to marry the necessary components from all liquidity providers into a market data feed to MT4 that will assure proper display of bid and ask prices on the chart and proper display of commissions and swaps in your accounts tab! For these things to not exist, and for so long now with FXCM, as well as other charting irregularities and errors as such have been posted here, is.......well, frankly it is inexcusable! No song and dance from Jason is going to change the fact that this is inexcusable. Other brokers do not have these problems, so either FXCM does not know what it is doing (unlikely), or what it is doing is not in the best interests of its retail clients (most likely). Of course, this point could be argued, but there can be no argument that if FXCM is both competent and good for retail traders then all these things should have been cleared up ages ago,.....as other brokers have!

-tah
  • #7,623
  • May 6, 2015 1:38am May 6, 2015 1:38am
Quoting traderathome
{quote} FXCM Must Be in the Dark Ages if it is Taking Ages to Correct Errors! How can anyone justify trading with a broker with such ridiculous charting failures/anomalies/errors? This is all absurd. And "our programmers are working on it. I will let you know...." is equally absurd! Folks, we are in the advanced age of computers. Anything can be done. It is not impossible to marry the necessary components from all liquidity providers into a market data feed to MT4 that will assure proper display of bid and ask prices on the chart and proper...
i experienced same as him before. i checked other broker mt4 to Comfirm too. but chart pattern just too far away while the other 3 diffrence broker same chart. so i want to know standard account or active trader. Not suprise if standard account. Dont ever try to win too much from dealing desk or fake ecn.
  • #7,624
  • May 6, 2015 5:18am May 6, 2015 5:18am
according to citi https://www.ecb.europa.eu/paym/group...bebe1c60d92ce4 broker only can have 2 type of business models. see http://files.shareholder.com/downloa...esentation.pdf page 6 FXCM introducing a narrow spread, principal model for smaller clients, while operating within established risk parameters Predominantly trading gains against client losses. so i guess you are using standard account and fxcm having financial problem. i experienced chart manipulate by broker too when win too much but not fxcm. i not going to mention who the scammer broker.
  • #7,625
  • May 6, 2015 12:19pm May 6, 2015 12:19pm
Quoting Jason Rogers
{quote} Hi AG, Those pairs should be available to you. I see all 3 on my live account and have open trades in GBP/AUD currently. If you are on the Trading Station platform, click on the Symbols button. Then select he Symbols to which you want to subscribe. If your are on the MT4 platform, right-click on the Market Watch window. Then click on "Symbols" in the menu that appears. Select which Symbols you want to Show and Hide.
Hi Jason,

I just talked to Live Chat about this problem(see attached): The gist is that only 18 currency pairs are available for small investors - unless I want to increase my deposit to $10,000, which I do not.

I would ask why you did not know this??? Is this information widely available??? If not, why not???
................................... ................................... ..............

A representative will be with you in 0 minutes. If you would like to provide feedback at the end of this chat, please complete FXCMs Feedback Survey by clicking Close at the top right.
You are now chatting with 'FXCM - Robert '
XXXXX: Hello Robert,
FXCM - Robert : Hello Robert
FXCM - Robert : How are you?
XXXXX: Fine. I hope you can help me.
FXCM - Robert : It sounds like you have moved to our new offering with higher leverage and lower spreads.
FXCM - Robert : Due to overwhelming demand we now offer a new account type with 400:1 leverage and lower transaction costs.
FXCM - Robert : The accounts were automatically transferred and you had the option to opt out but that option expired already.
XXXXX: What does that mean? I am not interested in higher leverage.
FXCM - Robert : It means that on the new system we have higher leverage and lower spreads, but the currency pair selection is not the same.
FXCM - Robert : On this new account type you have access to 18 of our most popular pairs.
XXXXX: But I prefer my old selection.
FXCM - Robert : The opt out period for this has already expired.
FXCM - Robert : Keep in mind your transaction costs on the new system are much lower, as are the margin requirements.
XXXXX: I never received a notice to that effect.
FXCM - Robert : It would have been sent to the email address on file automatically.
XXXXX: So is there nothing that I can do at this time?
FXCM - Robert : We have changed the account types available.
FXCM - Robert : We do offer the other set up now , still, but you need a premium account with at least $10k
XXXXX: OK - Thanks for your help.
Do not dwell in the past, do not dream of the future, concentrate the mind.
  • #7,626
  • May 6, 2015 3:47pm May 6, 2015 3:47pm
Quoting AlbinaGrande
{quote} Hi Jason, I just talked to Live Chat about this problem(see attached): The gist is that only 18 currency pairs are available for small investors - unless I want to increase my deposit to $10,000, which I do not. I would ask why you did not know this??? Is this information widely available??? If not, why not???
Hi AG,

As my colleague Robert mentioned to you on live chat, it looks like you were set up on our new account type with 400:1 leverage and lower transaction costs. I didn't consider that, because this account option is only available in certain regions. However, I should have noticed from your forum profile that you live in Panama.

Since you mentioned that you're not interest in higher leverage and would rather have access to more currency pairs instead, I can help you change your account type without having to add additional funds. Please send me a private message with your name and the email address we have on file for your account.

Thanks,
Jason
  • #7,627
  • May 6, 2015 4:18pm May 6, 2015 4:18pm
Quoting surferncbad
Hey All, Here's over 30 trades that I tried to make with FXCM today. My actions window shows a green check mark confirming execution of the trades. However not one of these trades actually filled. Finally when one 1k order did fill, FXCM would not let me close the order. FXCM is the liquidity provider on CFD products. Can someone please tell me why FXCM is unable to fill or close 1k trades? What if this was 100k or 1M trade? Be very careful as FXCM is able to manipulate the other side of your CFD trade. {image}
Hi Surferncbad,

Our Trade Services Team will be happy to investigate what happened for you. Please use this online form to file your trade inquiry: http://bit.ly/1lQlJ7Z
  • #7,628
  • May 6, 2015 4:23pm May 6, 2015 4:23pm
Quoting surferncbad
Two different accounts. Two exact identical charts. Can anyone spot the difference? {image} {image}
Quoting surferncbad
Higher resolution charts with data attached. How does this even happen? {image} {image}
Thanks for posting these charts. If send me the two account numbers, and I can have our techs look into this for you.
  • #7,629
  • May 6, 2015 5:04pm May 6, 2015 5:04pm
Quoting onlyufx
page 6 FXCM introducing a narrow spread, principal model for smaller clients, while operating within established risk parameters Predominantly trading gains against client losses. so i guess you are using standard account and fxcm having financial problem. i experienced chart manipulate by broker too when win too much but not fxcm. i not going to mention who the scammer broker.
Hi Onlyufx,

I'm sorry to hear you had a negative experience with a different broker, but it's important to clarify the choices FXCM offers to Standard account traders. While we recently introduced a dealing desk forex execution option traders in certain regions in order to give them access to higher leverage (up to 400:1), we still offer a No Dealing Desk (NDD) forex execution option to our Standard account clients as well as Active Traders.
  • #7,630
  • May 6, 2015 5:13pm May 6, 2015 5:13pm
Hi Jason,

When will FXCM UK charts start displaying the correct bid/ask levels? Why is this so difficult to do?

When I download historical data via the 'history centre' in MT4, does this data represent the 'real' bid/ask at the time or does it represent the erroneous data currently presented in the MT4 charts?

I don't want to move broker, but I'm running out of patience.

Phil
  • #7,631
  • May 6, 2015 6:25pm May 6, 2015 6:25pm
Quoting Jason Rogers
{quote} Hi AG, As my colleague Robert mentioned to you on live chat, it looks like you were set up on our new account type with 400:1 leverage and lower transaction costs. I didn't consider that, because this account option is only available in certain regions. However, I should have noticed from your forum profile that you live in Panama. Since you mentioned that you're not interest in higher leverage and would rather have access to more currency pairs instead, I can help you change your account type without having to add additional funds. Please...
Thanks Jason, PM sent. AG
Do not dwell in the past, do not dream of the future, concentrate the mind.
  • #7,632
  • May 6, 2015 9:24pm May 6, 2015 9:24pm
Jason,

One is a EUR denominated account the other is a USD denominated account. Exact same charts, but one is not like the other. I'm sure FXCM can look into this, since they provide the feed. FXCM should also have monitors in place to watch for this blatant manipulation. These aren't two different brokers charts, these are two FXCM charts. Contrasted side by side, exact same time period with data. This is inexcusable.
  • #7,633
  • May 7, 2015 10:01am May 7, 2015 10:01am
Quoting surferncbad
Jason, One is a EUR denominated account the other is a USD denominated account. Exact same charts, but one is not like the other. I'm sure FXCM can look into this, since they provide the feed. FXCM should also have monitors in place to watch for this blatant manipulation. These aren't two different brokers charts, these are two FXCM charts. Contrasted side by side, exact same time period with data. This is inexcusable.
Hi Surferncbad,

Please email your two account numbers to me at [email protected] so I can follow up on this for you.
  • #7,634
  • May 7, 2015 11:16am May 7, 2015 11:16am
Today i was looking my platform and see that there was many new instruments available.

Us shares, Eu shares, Gb shares.

I placed a small trade (1 share, like 0,01eur/pip of value) on yahoo.
The commissions was around 26 eur (13 to open and 13 to close), clearly it was impossible to make a gain on such trade (you would need around 2600 pips profit just to repay the commission costs).

I guess it's all still in beta or something like that, however to the fxcm clients, if you see all these new instruments available for trade on your account, don't open any trade with them!!

Great spraed by the way
  • #7,635
  • May 7, 2015 11:43am May 7, 2015 11:43am
Quoting AlbinaGrande
{quote} Thanks Jason, PM sent. AG
Hi Jason,

Many thanks for your speedy help. My previous symbol list is up and running again.

Best, AG
Do not dwell in the past, do not dream of the future, concentrate the mind.
  • #7,636
  • May 7, 2015 4:35pm May 7, 2015 4:35pm
Quoting tunera
Today i was looking my platform and see that there was many new instruments available. Us shares, Eu shares, Gb shares. I placed a small trade (1 share, like 0,01eur/pip of value) on yahoo. The commissions was around 26 eur (13 to open and 13 to close), clearly it was impossible to make a gain on such trade (you would need around 2600 pips profit just to repay the commission costs). I guess it's all still in beta or something like that, however to the fxcm clients, if you see all these new instruments available for trade on your account, don't open...
Hi Tunera,

Thanks for your questions and comments about our new share CFDs. Yes, they are still in beta. We appreciate that transaction costs are important to traders, and so I'm sharing your feedback on the commissions with our management team.

Since you traded only 1 share, it's worth noting that there is a minimum charge per order that applies to share CFDs. However, if you traded a larger order size, then the standard commission would apply based on the size of your trade. For example, when trading US shares, the standard commission per side is only 2 cents per share.

That means the commission to trade 1 share CFD of AAPL would be $15 (minimum charge per order), which is the same commission it would be to trade 750 share CFDs (2 cents per share).
  • #7,637
  • May 7, 2015 4:39pm May 7, 2015 4:39pm
Quoting AlbinaGrande
{quote} Hi Jason, Many thanks for your speedy help. My previous symbol list is up and running again. Best, AG
It's my pleasure, AG
  • #7,638
  • Edited 9:41pm May 7, 2015 5:37pm | Edited 9:41pm
Jason my first cased not even inquiry ( My gbp/jpy closed at priced 182.50 my stop loss is 182.62 the price never touch 182.62 at the time). Now come the worst.....my gbp/jpy closed at 184.405, my s/l is 183.02...come on ....140 pips sliipage...?
should i posting the proof here.

Did anyone else ever have the same problem with the FXCM..?...what is the solution...?

please tell me
  • #7,639
  • May 8, 2015 5:55am May 8, 2015 5:55am
Quoting Jason Rogers
{quote} Hi Tunera, Thanks for your questions and comments about our new share CFDs. Yes, they are still in beta. We appreciate that transaction costs are important to traders, and so I'm sharing your feedback on the commissions with our management team. Since you traded only 1 share, it's worth noting that there is a minimum charge per order that applies to share CFDs. However, if you traded a larger order size, then the standard commission would apply based on the size of your trade. For example, when trading US shares, the standard commission...
Thanks for the reply Jason,

So if i understood correctly, there is a minimum 15usd (30 usd in total) commission, no matter if you trade 1 share or 750 shares.

It make more sense, my original idea (the one i had yesterday) was that commission was 30usd per share (imagine 750 shares what would have costed, the whole account lol).

Jason is there a page in fxcm website where this cfd-shares are covered? Along with commissions etc.
It would be very interesting to know more about it, thanks again!
  • #7,640
  • May 8, 2015 6:13am May 8, 2015 6:13am
Quoting psychop13
Jason my first cased not even inquiry ( My gbp/jpy closed at priced 182.50 my stop loss is 182.62 the price never touch 182.62 at the time). Now come the worst.....my gbp/jpy closed at 184.405, my s/l is 183.02...come on ....140 pips sliipage...? should i posting the proof here. Did anyone else ever have the same problem with the FXCM..?...what is the solution...? please tell me
For your first case, i have similar situations almost daily, prices get close to SL (or just Stop entry order) and fill them, even if the price never reach the exact level (usually it's a matter of less than a pip, but still the fact that orders get filled without price reach them is pretty sad). And i know the difference between Ask and Bid, when i say price never reach the exact level, i mean it.
It doesn't happen always, but many times it happen.
The solution would be to just avoid using stop orders, or just accept the fact that they can be filled whenever price get NEAR them (??), or just change broker.

Your second case it's just what it is, yesterday there was the england elections, when the results hit the market the gbp went up instantly and your stops were filled where there was liquidity available (same old situation, similar to the famous snb chf tsunami), in this case only you are responsible to had been in a trade involving a currency that was going to move big at any time yesterday (due to elections results), however you may try to fill a complain maybe you can have something back.

Wish you the best!
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