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EXNESS official representative

  • #621
  • Apr 5, 2015 8:48am Apr 5, 2015 8:48am
I have a question about aud/usd - nzd /usd spred in exness
aud/usd spred in classic account is 2.5 -4.8 pip and wide to 12 pip in news in mini account is higher than classic account
I checked spred with other brokers , in broker with fix spred aud/usd spred is 3 pip
  • #622
  • Apr 6, 2015 2:08am Apr 6, 2015 2:08am
Quoting alibati
I have a question about aud/usd - nzd /usd spred in exness aud/usd spred in classic account is 2.5 -4.8 pip and wide to 12 pip in news in mini account is higher than classic account I checked spred with other brokers , in broker with fix spred aud/usd spred is 3 pip
Hello, alibati.

Thank you for your comment.

It is true that our spreads on Classic accounts are better in comparison to the spreads on Mini accounts.
As you might have noticed our spread value is floatinmg and depends on the real market situation.
Our Contract specifications include the average spread.
If there are two numbers with a hyphen, the first one is the minimum spread, while the second one is the average spread.
The average spread is calculated by dividing the sum of spreads on all the ticks for a given period by the number of ticks.

We do provide AUDUSD instrument with both floating and fixed spread on both Mini and Classic types of accounts.
The AUDUSD average spread on Mini account amounts to 2.3 while on Classic account to 1.4.
The AUDUSD fixed spread value is set to 3.4

In case you have any other questions or comments, please do not hesitate to ask. You can also contact me at my personal email: [email protected]
  • #623
  • Apr 10, 2015 2:06am Apr 10, 2015 2:06am
I have a question that in Demo account is there trading available for Gold (XAUUSD)?

I have chart for XAUUSD but when I place a trade, trade is placed for AUDCAD and not for XAUUSD
Love for all; Hatred for none.
  • #624
  • Apr 13, 2015 5:28am Apr 13, 2015 5:28am
Quoting aahmad29
I have a question that in Demo account is there trading available for Gold (XAUUSD)? I have chart for XAUUSD but when I place a trade, trade is placed for AUDCAD and not for XAUUSD
Dear aahmad29,

we would like to assure you that trading with Gold is available on our trial accounts.
You may find XAUUSDm symbol on our trial Mini accounts and XAUUSD on our Classic accounts.

While placing your order please make sure you are selecting the appropriate symbol in the MT4 "New Order" window.

In case you have any other questions or comments, please do not hesitate to ask. You can also contact me at my personal email: [email protected]
  • #625
  • Apr 13, 2015 8:00am Apr 13, 2015 8:00am
Quoting EXNESS
{quote} Dear aahmad29, we would like to assure you that trading with Gold is available on our trial accounts. You may find XAUUSDm symbol on our trial Mini accounts and XAUUSD on our Classic accounts. While placing your order please make sure you are selecting the appropriate symbol in the MT4 "New Order" window. In case you have any other questions or comments, please do not hesitate to ask. You can also contact me at my personal email: [email protected] ("[email protected]")
I have ECN Demo account and I found the chart for XAUUSDe but when I place order then this symbol is not in "New Order" window
Attached Image (click to enlarge)
Click to Enlarge Name: Untitled.jpg Size: 227 KB
Love for all; Hatred for none.
  • #626
  • Apr 13, 2015 9:52am Apr 13, 2015 9:52am
Today (13 April) AUDUSDc has had a lot of 'invalid price' errors. We already had the slippage set to 3 pips and we re-attempt at least 10 times to close or open a trade and we still get the same error. This was happening throughout the day and we missed a couple of trade opportunities because of it.

In the instance where we were closing a trade, it took 15 seconds during a non-volatile time to close 3 different tickets, with the same 'invalid price' error.

We were not getting any 're-quotes'. So with each 'invalid price' error, you must reattempt to trade with a new ticket. Exness should look into this, instant execution shouldn't have that much invalid price errors with 3 pip deviation (and an already wide spread).
Measure trends automatically with zero lag
  • #627
  • Apr 14, 2015 6:25am Apr 14, 2015 6:25am
Quoting aahmad29
{quote} I have ECN Demo account and I found the chart for XAUUSDe but when I place order then this symbol is not in "New Order" window {image}
Hello, aahmad29,

Thank you for your additional inquiry.

I would like to point out that XAUUSD trading is only available on EXNESS Mini and Classic accounts, while it is not provided either on our real or trial ECN accounts.

Let me know if you have further questions.
  • #628
  • Apr 14, 2015 6:45am Apr 14, 2015 6:45am
Quoting ybfjax
Today (13 April) AUDUSDc has had a lot of 'invalid price' errors. We already had the slippage set to 3 pips and we re-attempt at least 10 times to close or open a trade and we still get the same error. This was happening throughout the day and we missed a couple of trade opportunities because of it. In the instance where we were closing a trade, it took 15 seconds during a non-volatile time to close 3 different tickets, with the same 'invalid price' error. We were not getting any 're-quotes'. So with each 'invalid price' error, you must reattempt...
Hello, ybfjax,

Thank you for your feedback.

In order to take a closer look to your issue, please send me your account number along with the log files from 13 April, 2015 via private message or directly to my email address [email protected].

Log files can be found in your terminal by clicking File - Open data folder - logs.

Looking forward to hearing from you!
  • #629
  • Apr 16, 2015 3:06am Apr 16, 2015 3:06am
Is the max open lot restriction removed for cent accounts? I noticed on a couple of occasions where more than 10.0 lots were open. Has this been increased or removed?
Measure trends automatically with zero lag
  • #630
  • Apr 16, 2015 11:38am Apr 16, 2015 11:38am
Dear ybfjax,

Your situation with 'invalid price' messages in MT4 is currently under active consideration. We will reply to your within the next 24 hours.

If you have any more details, you can send them to my personal e-mail address [email protected].
  • #631
  • Apr 16, 2015 11:47am Apr 16, 2015 11:47am
Quoting ybfjax
Is the max open lot restriction removed for cent accounts? I noticed on a couple of occasions where more than 10.0 lots were open. Has this been increased or removed?
Hello, ybfjax.

As for now, there have not been any changes made to the trading conditions on cent account:

1. maximum lot size for one position is 1 cent lot (100000 cents);
2. maximum overall volume of open positions at one time is 10 cent lots;
3. maximum number of open positions at a time is 50.

In your post you say about 'more than 10 lots'. I would like to ask you to send a screenshot depicting this situation to my e-mail [email protected].

Looking forward to your reply.
  • #632
  • Apr 16, 2015 12:03pm Apr 16, 2015 12:03pm
EXNESS partners enjoy Shanghai Grand Prix

https://www.exness.com/media/media/2...chn-hz4160.jpg

The EXNESS team attended the Shanghai Grand Prix this weekend and met with its partners to discuss further cooperation.

Each partner had the opportunity to meet EXNESS CEO Petr Valov, where they were able to ask questions and share their individual proposals.

On the day of the practice laps in Shanghai, our EXNESS partners had the opportunity to meet with IRBR Team Principal, Christian Horner as well as the drivers Daniel Ricciardo and Daniil Kvyat. This was a great experience for our partners who took some amazing photos with the Infiniti Red Bull Racing Team' members and received autographs from each of the drivers.

This race in particular was very enjoyable for all parties involved as the Shanghai International Circuit is one of the most famous and interesting circuits in the F1 calendar, which resulted in a testing but spectacular race.

The weekend proved very fruitful for both EXNESS and our partners, and it strengthened the important relationship between the two parties. We feel confident of fulfilling our commitment to our partners and rolling out our strategy in China to the benefit of all.

Learn more about partnership of EXNESS and Infiniti Red Bull Racing.

https://www.exness.com/media/media/2...chn-hz4084.jpg

Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.
  • #633
  • Apr 17, 2015 2:05am Apr 17, 2015 2:05am
Quoting EXNESS
. 2. maximum overall volume of open positions at one time is 10 cent lots
is this per instrument or for the entire account?

Not sure about a screenshot, but there was a time where we had like 12 cumulative lots open in XAUUSDc. It was still under the 50 open position limit and each position was <=1.0 lot

If it is more, that is good. Sometimes you need a little more positions in a larger trend. I think 10 lot cap is a little bit excessive. What's the point of 1:2000 leverage if we cannot trade flexibly?
You couldn't open more than 50 cent lots anyway at any given time with the 50 position cap. (50 1.0 cent lots) which would be 0.5 standard lots or 50,000 units of standard currency max for the account. That's not a lot of currency.
Measure trends automatically with zero lag
  • #634
  • Apr 17, 2015 5:50am Apr 17, 2015 5:50am
Quoting EXNESS
Dear ybfjax, Your situation with 'invalid price' messages in MT4 is currently under active consideration. We will reply to your within the next 24 hours. If you have any more details, you can send them to my personal e-mail address [email protected].
MaAT has sent the email to support earlier today and CC-ed both addresses here.

But the amount of invalid prices errors makes us wonder, "Why quote a price repeatedly that is not valid in the first place"? It did take a lot of time to compile that list, we hope the problem will be rectified soon.
Measure trends automatically with zero lag
  • #635
  • Apr 17, 2015 6:28am Apr 17, 2015 6:28am
Quoting maxbox
{quote} Hello www.exnessrebate.com is scam, had not had any problems before but since 1 november 2014 I did not get any bonus as it described on the website. Now this website is down 404. That's an error. The requested URL / was not found on this server. That's all we know. But the EXNESS still paying them to them for each order in my account unless I get some bonus, that was the agreement to with the banner on the website. Who takes responsibility now? Official representative of EXNESS take the money without...
Hello, maxbox.

Now as we have received from you all the account information we had previously asked for, we are glad to continue processing the partnership reward issue.

According to our Client agreement, point 7.1, for services rendered under this Agreement, the Introducing Broker shall be compensated for each transaction performed by one of its signed-up clients. Thus we do pay your agent for your every trade in EXNESS, and in doing so we act within the Agreement.

As far as the business relations between you and your agent are concerned, EXNESS has always refrained from interfering. We can only help you change the agent for you personal area and ask you open another trading account afterwards. Thus the reward for trading on the new account will be given to the new agent. We may also help you cancel the agent.

Furthermore, I would like to point out that the amount of partnership reward does not in any way influence your profit.

As far as the website of this partner is concerned, I am now going to send your agent a formal letter asking them to clarify the situation, since the access to the website www.exnessrebate.com is still restricted with ERROR 404.

We can continue here or you can contact me personally at my e-mail [email protected].
  • #636
  • Apr 20, 2015 11:38am Apr 20, 2015 11:38am
Dear maxbox,

I have contacted the agent and the agent has confirmed that they stopped giving rebates to their clients approximately 6 month ago.

Furthermore, the agent is not using their website anymore due to technical reasons.

If you wish, we can help you change the agent.

Also, if we can be of anymore help, please tell us.
  • #637
  • Apr 20, 2015 5:10pm Apr 20, 2015 5:10pm
The instant withdraw process is not so instant anymore. Twice we have seen the withdraw request show as 'pending'. What causes this delayed pending status?

In the past the withdraw request was accepted immediately, debited from the account, and deposited within a few minutes. (same payment system as deposit, same wallet # each time).

It was really nice to have that 'instant' feeling. Like you get at a bank ATM.
Measure trends automatically with zero lag
  • #638
  • Apr 21, 2015 5:44am Apr 21, 2015 5:44am
Quoting ybfjax
The instant withdraw process is not so instant anymore. Twice we have seen the withdraw request show as 'pending'. What causes this delayed pending status?
Hello, ybfjax.

As you noticed, we have instant withdrawal and are proud of this feature for we consider it our big achievement. In most cases it takes several seconds to several minutes to process a withdrawal. However, there is a chance of a client depositing through different payment systems and then withdrawing to one of them or withdrawing to different accounts within one payment system. In any of these cases our system might require some additional time to process such withdrawal, and the client will see the 'pending' status of the operation till it is completed. For this reason, we reserve the right to process each deposit and withdrawal operation within the maximum time of 24 hours. The 24-hour time is stipulated in the General rules for depositing and withdrawing funds on our website and in our Client agreement.

Apart from this, I hope the 'invalid prices' situation has now been solved.

If you have any further questions, I will be glad to help you.
  • #639
  • Apr 23, 2015 1:06am Apr 23, 2015 1:06am
Dear Exness , Could u please read in Forex Factory called Dashboard Trading , So much problem with suffix and two currency missing NZDCHF and NZDCAD ,
Suffix is not good for auto trading , Please would u consider about it , Even other some auto trading had problem with suffix .
  • #640
  • Apr 23, 2015 9:17am Apr 23, 2015 9:17am
Quoting terminator12
Dear Exness , Could u please read in Forex Factory called Dashboard Trading , So much problem with suffix and two currency missing NZDCHF and NZDCAD , Suffix is not good for auto trading , Please would u consider about it , Even other some auto trading had problem with suffix .
Hello, terminator12,

and thank you for raising this issue. Additionally, I am grateful that you have drawn my attention to such an interesting thread as the Dashboard Trading.

So far I have browsed through the last four pages of the thread and could not find anything but adding 'm' or '.m' in the Input tab as shown here: http://www.forexfactory.com/showthre...71#post8222671 as a solution.

If it does not work, unfortunately I will not be able to say what can be done with the settings or with the suffixes to trade automatically. That all is down to the fact that EXNESS is not the developer of the programme in question. However, you can trade without suffixes if you choose instant execution at a Classic account. The instruments there look this way: EURUSD, GBPUSD, etc.

As for the currency pairs mentioned in your post, we do not offer them at the moment. But this may be subject to change.

Thank you again for you post. If there is anything else I can help you with, please let me know.
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