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FXCM Discussion

  • #7,461
  • Mar 27, 2015 9:00am Mar 27, 2015 9:00am
Quoting anagnam
At first I didn't believe in what I've heard from various sources about FXCM scamming their clients. I asked myself, how come such a big broker, one of the oldest, listed in NYSE and a regulated broker can scam a client with such established reputation? So I go with FXCM because of the above mentioned criteria plus I find their "education arm" very helpful. But all these high hopes of making money because you have a trusted broker burst like a bubble when on March 24, 2015, I was scalping the market on a volatile EUR/USD manually opening and closing...
Hello anagnam,

Thank you for choosing FXCM, and I am sorry we are no longer able to service your account. As a regulated broker, we may be unable to provide services for some individuals. Our compliance department can be reached at[email protected] with questions.

Jason
  • #7,462
  • Mar 27, 2015 9:54am Mar 27, 2015 9:54am
Quoting claudia1
{quote} May I ask why you didn't answer his question? He also clearly stated 'please do not reply to me and say please email compliance'. FXCM are bad news I know some guys worked there a few years ago.
Hi claudia,

Because anagnam knows that only our compliance team can discuss this with him, but has instead decided to spam the forums. Simply do a google search.

I wish we could open accounts for everyone possible. On NDD forex execution, we are compensated by commissions or pip mark-ups on trading volume and not by our client losses. However, as a regulated broker we may not always be able to service a clients account as we have to abide by 'know your client' rules and we are ultimately accountable to our regulators. I can't go into details on why a clients account may be closed, and only our compliance department can help with this question.

Jason
  • #7,463
  • Mar 27, 2015 10:40am Mar 27, 2015 10:40am
Quoting Jason Rogers
{quote} Hi claudia, Because anagnam knows that only our compliance team can discuss this with him, but has instead decided to spam the forums. Simply do a google search. I wish we could open accounts for everyone possible. On NDD forex execution, we are compensated by commissions or pip mark-ups on trading volume and not by our client losses. However, as a regulated broker we may not always be able to service a clients account as we have to abide by 'know your client' rules and we are ultimately accountable to our regulators. I can't go into details...
ok didn't know that will delete post.
  • #7,464
  • Mar 27, 2015 5:55pm Mar 27, 2015 5:55pm
Hello Jason,

Has there been any progress with FF allowing for the FXCM Trading Station to be used for the trade explorer?

I've had a few shares in FXCM, got in around $2, though could've probably gotten in a little lower, but I do plan to add more if certain conditions are met. Not entirely sure how long I will be holding, but I believe it will be a long while. Not entirely sure how FXCM will look after selling off non-core assets in terms of financials, but I'm certainly watching for LUK's involvement, as well.

I've never had a problem with FXCM.
Play the players, not the cards.
  • #7,465
  • Mar 27, 2015 6:54pm Mar 27, 2015 6:54pm
Quoting Jason Rogers
Trading Hours for Start of Daylight Savings Time in the US Hi Everyone, Daylight Savings Time will start in the US on Sunday, March 8th. That means the trading hours for CFDs that follow US market times will shift by one hour starting next week. I've highlighted the changes below in red. {image} Forex Trading Hours In terms of New York Time, the trading desk will still open at 5pm on Sunday and close at 5pm on Friday as always. However, since New York Time will shift this weekend from GMT-5 to GMT-4, the trading desk hours will also shift by one...
I'm on USDReal09. By the looks of it, that server is GMT +0. Correct?
  • #7,466
  • Mar 27, 2015 9:19pm Mar 27, 2015 9:19pm
Hi Jason,
Two questions:
1. What is Liquidity providers of FXCM?
2. Are your Liquidity providers able to proceed micro transaction? 0.0x volume?
Good Things Come to those who patiently wait
  • #7,467
  • Mar 29, 2015 8:20am Mar 29, 2015 8:20am
Quoting Jason Rogers
{quote} Hello anagnam, Thank you for choosing FXCM, and I am sorry we are no longer able to service your account. As a regulated broker, we may be unable to provide services for some individuals. Our compliance department can be reached [email protected] ("[email protected]") with questions. Jason
Hey Jason,

I understand that you cant tell public why Anagnams' account was closed Down.

But which individuals (criterias) can't fxcm provide a account for?

BR
MY SITTING, NEVER MY THINKING!
  • #7,468
  • Mar 30, 2015 3:53am Mar 30, 2015 3:53am
Again the same issue showtime shows that M1 candle closes at 5 min and M5 at 8 min
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  • #7,469
  • Edited 9:35am Mar 30, 2015 7:22am | Edited 9:35am
@Jason

I am a client of FXCM Australia. I also want to open an active trader account with FXCM UK and transfer some of my funds there from my Australian account. Anyhow when I try this online from FXCM UK website, at the end of my application I receive a notification stating me that I will be subject to Greek Laws . Obviously this is something I can not accept as I want to stay under FSCS protection.

Can you send me a PM and guide me to someone in FXCM UK who can assist me ?
  • #7,470
  • Mar 30, 2015 8:55am Mar 30, 2015 8:55am
More IG....but he mentions FXCM at one point

Inserted Video
  • #7,471
  • Mar 30, 2015 8:58am Mar 30, 2015 8:58am
Fxcm broker contact me....b4 putting a complaint post ....
withdrawal issue ....contact [email protected] this month I posted my mobile number...my mail id is [email protected] previous threed was deleted as per UR instruction...
  • #7,472
  • Mar 30, 2015 11:55am Mar 30, 2015 11:55am
Quoting GnarlyPips
Hello Jason, Has there been any progress with FF allowing for the FXCM Trading Station to be used for the trade explorer?
Hi GP,

We've reached out to Forex Factory about this, and the latest we've heard from them is that their upcoming version of Trade Explorer that will be compatible with FXCM Trading Station is still in development. I encourage you to let them know of your interest in this update: http://www.forexfactory.com/contact.php

Quoting GnarlyPips
I've had a few shares in FXCM, got in around $2, though could've probably gotten in a little lower, but I do plan to add more if certain conditions are met. Not entirely sure how long I will be holding, but I believe it will be a long while. Not entirely sure how FXCM will look after selling off non-core assets in terms of financials, but I'm certainly watching for LUK's involvement, as well. I've never had a problem with FXCM.
While I'm not authorized to comment on our stock, you can keep up to date with the latest financials and statements on our Investor Relations website.
  • #7,473
  • Mar 30, 2015 12:03pm Mar 30, 2015 12:03pm
Quoting nondisclosure00
{quote} I'm on USDReal09. By the looks of it, that server is GMT +0. Correct?
Hi NDC,

Actually, all of FXCM's USD-denominated MT4 servers are set to GMT+3 so the daily candles begin and end in sync with the New York Close. That means midnight on your MT4 charts corresponds to 5pm New York Time. You can still view the time zone of your choice on your MT4 charts by using the free Custom Time Zones app available at FXCMapps.com: http://bit.ly/1yI4fDA
  • #7,474
  • Mar 30, 2015 1:22pm Mar 30, 2015 1:22pm
Quoting dani99098
Fxcm broker contact me....b4 putting a complaint post .... withdrawal issue ....contact [email protected] this month I posted my mobile number...my mail id is [email protected] previous threed was deleted as per UR instruction...
Hi Dani,

I'm unclear about some of the details of your post but have asked one of my colleagues in our customer support department to follow up with you at the email address you provided. Please let me know if there's anything else I can do to assist.

Thanks,
Jason
  • #7,475
  • Mar 30, 2015 1:42pm Mar 30, 2015 1:42pm
Quoting Alone.
Again the same issue showtime shows that M1 candle closes at 5 min and M5 at 8 min {image} {image}
Hi Alone.

I checked with our tech support team, and there was an issue with timestamps on some CFD charts that has since been resolved. If you try reloading those charts now, you should find that your 1-minute and 5-minute charts are back in sync.
  • #7,476
  • Mar 30, 2015 1:45pm Mar 30, 2015 1:45pm
Quoting Jjf38
@Jason I am a client of FXCM Australia. I also want to open an active trader account with FXCM UK and transfer some of my funds there from my Australian account. Anyhow when I try this online from FXCM UK website, at the end of my application I receive a notification stating me that I will be subject to Greek Laws . Obviously this is something I can not accept as I want to stay under FSCS protection. Can you send me a PM and guide me to someone in FXCM UK who can assist me ?
Hi Jjf38,

I just sent you a PM.
  • #7,477
  • Mar 30, 2015 2:44pm Mar 30, 2015 2:44pm
Quoting Jason Rogers
{quote} Hi Alone. I checked with our tech support team, and there was an issue with timestamps on some CFD charts that has since been resolved. If you try reloading those charts now, you should find that your 1-minute and 5-minute charts are back in sync.
Yes everything is fine now .. i just forgot to posted that the issue is already fixed.

Thanks Jason
  • #7,478
  • Mar 30, 2015 3:25pm Mar 30, 2015 3:25pm
Quoting Alone.
{quote} Yes everything is fine now .. i just forgot to posted that the issue is already fixed. Thanks Jason
No problem, thanks for the update
  • #7,479
  • Mar 30, 2015 4:15pm Mar 30, 2015 4:15pm
Quoting merrygold
which individuals (criterias) can't fxcm provide a account for?
Hi Merrygold,

While I cannot directly comment on any specific case for security reasons, it's important to note that as a regulated firm, FXCM is required to follow Know Your Customer (KYC) and Anti-Money Laundering (AML) guidelines in our client screening process both before and after an account is opened with us. These regulations may prohibit us from opening a client's account, and this impacts most financial institutions.
  • #7,480
  • Mar 31, 2015 10:25am Mar 31, 2015 10:25am
Quoting mybest
Hi Jason, Two questions: 1. What is Liquidity providers of FXCM? 2. Are your Liquidity providers able to proceed micro transaction? 0.0x volume?
Hi Mybest,

Non-disclosure agreements with our liquidity providers mean I can't name them. However, several of these LPs were mentioned in our October 2014 Investor Presentation (page 6). Many of them are able to offset individual micro lot orders for our clients, and this has been the case since 2010 when FXCM first extended our No Dealing Desk (NDD) forex execution to include micro lot trades.
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