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Experiences with FxPro

  • #421
  • Sep 7, 2014 9:03pm Sep 7, 2014 9:03pm
Quoting saveinves
{quote} If you using bank transfers, it's normal My withdrawal will be processed less than 24 hours, usually an hours, and I'm using payment processor. Yes the FxPro spread enough high if we compares with other broker, but on big news the spread stable, it's will help me to trade on the big news, other broker will wider the spread. Many of your posts just complaint on this thread, my simple question why you still trade with them?
the big news,
fxpro also wider the srpead.
usually an hours?
What is your payment processor?
complaint?
I`m just tell the truth.
  • #422
  • Sep 7, 2014 11:32pm Sep 7, 2014 11:32pm
Quoting entheos
{quote} the big news, fxpro also wider the srpead. usually an hours? What is your payment processor? complaint? I`m just tell the truth.
On fxpro I'm using mt4 and I'm trade on the EU or GU pair, on big news look the spread still stable not more than 50 pips
I'm using Paypal, if less queue usually will process the withdrawal an hours, the averages time is 3-5 hours (Working Days)
  • #423
  • Sep 11, 2014 4:54am Sep 11, 2014 4:54am
Dear Members,

I would like to share with you an exciting news that we announced today: FxPro Group has acquired Quotix, the spot FX Aggregator. Please see below the Press Release:

11 September 2014, London. FxPro Group Ltd (FxPro) has acquired spot FX aggregator Quotix, in a move that gives the company full control over the provision of its FX liquidity and allows it to provide more institutional-focused services.
This new venture combines FxPro’s comprehensive knowledge of the retail FX market and Quotix’s technology, meaning improved trade execution and speed, as well as overall liquidity and pricing for its clients trading on either the MT4 or cTrader platforms.
This is another step towards FxPro becoming an all-in-one FX provider as they will now be able to offer spot FX aggregation and liquidity, as well as prime brokerage services to institutional clients and other brokers.

“As we continue to grow exponentially across the globe, liquidity is critical to ensuring we can provide the best spot FX prices for our clients. This new acquisition allows FxPro to diversify and opens more doors as we start to offer prime-of-prime, aggregation and liquidity services. Above all it will mean improved pricing for clients. We currently have twelve liquidity providers and are aiming to increase this number. By acquiring Quotix we will also be in a stronger position to work more closely with our existing liquidity providers and bring on new ones.”

Charalambos Psimolophitis, CEO at FxPro.

The acquisition is FxPro’s first purchase of a technology provider and shows the company’s dedication to investing in innovative new technologies that improve its depth of liquidity.

“Being acquired by the one of the world’s biggest online FX brokers is an exciting strategic move for Quotix. There are obvious synergies to be had, such as the ability to share FxPro’s considerable technical resources, which will help us to grow into new markets.”

Evgeny Sorokin, CEO at Quotix.


The great news for our retail clients is that with the acquisition, we would be able to have greater control for any improvements when it comes to the pricing and execution, as to decrease the latency and adding more liquidity providers in order to be able to post better prices. We will be developing the technologies further to your benefit.

If you have any questions, please do let us know.

Kind regards,

FxPro Group
Trading CFDs involves significant risk of loss.
  • #424
  • Sep 12, 2014 12:42am Sep 12, 2014 12:42am
Fantastic! you go FxPro!
Probably the worlds best currency trader.
  • #425
  • Jan 17, 2015 7:58am Jan 17, 2015 7:58am
Dear Traders,

We would like to take this opportunity to thank you for your patience following on from Thursday’s CHF market events, and to highlight our commitments to our clients.

- We honour our promises, negative balance protection continues to be enforced on all retail trading accounts. Our team has been working to manually correct any negative balances that remain on your trading platforms. This process should now be complete.

- Your funds remain protected and completely segregated from the capital FxPro uses to meet its collateral requirements.

- We also offer broker to broker transfers for those wishing to withdraw their funds from other brokers experiencing difficulties.

Thursday’s events were an upset for the entire industry, but one that we have responded to quickly and with composure. We intend to continue moving forward, providing you with better tools and services, even better prices and the most professional conditions in the industry.

We sincerely thank you for your continued loyalty.

Kind Regards,
FxPro Team
Trading CFDs involves significant risk of loss.
  • #426
  • Jan 17, 2015 8:06am Jan 17, 2015 8:06am
We also offer broker to broker transfers for those wishing to withdraw their funds from other brokers experiencing difficulties.


Could you please explain that in more details ?Will you be able to help customers that have account wit like Alpari?
Thanks
  • #427
  • Jan 17, 2015 8:16am Jan 17, 2015 8:16am
Dear magicpips,

You should first open an account with us, and ask our Customer Support for a special form asking for a Broker to Broker Transfer, and they will communicate all the details and steps to be followed.

Shall you have any questions, please do not hesitate to contact our Support Team.
Trading CFDs involves significant risk of loss.
  • #428
  • Jan 17, 2015 8:19am Jan 17, 2015 8:19am
HI

Thanks for your reply, I do have already accounts with you but I need clear answer whether you could take money out from an insolvent company.
That is all I need.
Thanks
  • #429
  • Jan 17, 2015 8:29am Jan 17, 2015 8:29am
Dear magicpips,

We cannot be in control over other companies given the rough situation, however, we will do everything possible from our side to help you and fellow traders.

Please feel free to contact our support team for more details.

Kind regards,

FxPro Team
Trading CFDs involves significant risk of loss.
  • #430
  • Jan 17, 2015 8:50am Jan 17, 2015 8:50am
Im happy fxpro is still alive and well after thursday's event, ive been with them since 2007 when it was northfinance, im really proud of them, especially after thursday.
  • #431
  • Jan 17, 2015 9:05am Jan 17, 2015 9:05am
Quoting mamalujo
Im happy fxpro is still alive and well after thursday's event, ive been with them since 2007 when it was northfinance, im really proud of them, especially after thursday.
Same here. Kudos FXPRO!
  • #432
  • Jan 17, 2015 9:20am Jan 17, 2015 9:20am
Quoting Makavell
{quote} Same here. Kudos FXPRO!
Nice. Hope you had no chf trade at the time?
  • #433
  • Jan 17, 2015 10:09am Jan 17, 2015 10:09am
Quoting mamalujo
{quote} Nice. Hope you had no chf trade at the time?
Not at all. I only trade cable
  • #434
  • Jan 18, 2015 1:15am Jan 18, 2015 1:15am
I heard you lost 20 millions in Swiss franc events, do you confirm? Are you planning to reduce leverage? Thanks
  • #435
  • Jan 19, 2015 1:39am Jan 19, 2015 1:39am
@ mamalujo, @ Makavell,

Thank you for your support!

@ Capital Gain,

FxPro did suffer from the Negative Balances caused by the "Black Swan" event, however we have honoured our Negative Balance Protection policy (NBP), the negative balances of our clients have been reset to 0, and we will not be collecting the funds owed from that event from our clients.

With regards to the Swiss Franc, we will resume trading on the CHF crosses very shortly.
Trading CFDs involves significant risk of loss.
  • #436
  • Jan 19, 2015 10:50am Jan 19, 2015 10:50am
I have been trading on true ecn account with alpari and was very happy with it, now they are insolvant and im looking for and considering alternatives.

Does the market model used by FXpro significantly increase execution time? Do FXpro requote price sometimes or do they strictly use LP quote feed? And also the spreads seems a bit high compared to a few other brokers.

Do you think FXpro is a good alternative? I like the idea of beeing able to trade stocks and indicies beside forex also
  • #437
  • Jan 19, 2015 11:51am Jan 19, 2015 11:51am
Quoting NWGstudent
I have been trading on true ecn account with alpari and was very happy with it, now they are insolvant and im looking for and considering alternatives. Does the market model used by FXpro significantly increase execution time? Do FXpro requote price sometimes or do they strictly use LP quote feed? And also the spreads seems a bit high compared to a few other brokers. Do you think FXpro is a good alternative? I like the idea of beeing able to trade stocks and indicies beside forex also
Hi there!

In terms of execution, once we have received your order, it is matter of milliseconds before it is filled by one or more LP (depending on the size of the order) at the current market prices

Our ECN account is offered via cTrader and does not give requotes, as it is a request to buy or sell at the current market prices, so you will receive the VWAP (Volume Weighted Average Price) in the market when executing a market order. Prices are streamed direct from liquidity providers and the spreads given are the raw spreads provided by the banks. (Starting from 0pips on majors)

Unfortunately only Forex and Metals are available with our cTrader account, but we also offer an MT4 account that offers US Shares, and Future contracts for indices, so you could open both account types, and use ECN for FX and MT4 for other instruments. Please note that the MT4 account operates under an Instant Execution model, so you receive the price you request when you place an instant order. Stop orders are executed by Market Execution, however Limit orders are filled at the declared price or better.

If you have any other questions about FxPro, you can contact our Live Support team 24 hours a day, 5 days a week. They are available on live Chat, by phone or by email on [email protected] and will be happy to help you with any enquiries you may have!
  • #438
  • Jan 19, 2015 11:58am Jan 19, 2015 11:58am
Quoting NWGstudent
I have been trading on true ecn account with alpari and was very happy with it, now they are insolvant and im looking for and considering alternatives. Does the market model used by FXpro significantly increase execution time? Do FXpro requote price sometimes or do they strictly use LP quote feed? And also the spreads seems a bit high compared to a few other brokers. Do you think FXpro is a good alternative? I like the idea of beeing able to trade stocks and indicies beside forex also
I have pretty much the same question and history......

Alpari-Customer and now homeless.

I know FxPro as a small newcomer from cyprus and I am amazed to see how they are grown.

Any outstanding positive or negative things about FxPro?


Cheers!
  • #439
  • Jan 19, 2015 1:32pm Jan 19, 2015 1:32pm
Quoting Spekulant
{quote} I have pretty much the same question and history...... Alpari-Customer and now homeless. I know FxPro as a small newcomer from cyprus and I am amazed to see how they are grown. Any outstanding positive or negative things about FxPro? Cheers!
Hi Spekulant, we have been constantly expanding and improving our services as a broker since our establishment in 2006, and we are now headquartered in the UK with an office also in Cyprus. We therefore offer two jurisdictions in which to open account, FxPro Financial Services LTD being regulated by CySec and FxPro UK LTD regulated by the FCA.

It is worth pointing out that we are able to accept Broker to broker transfers for those who have funds held in brokers experiencing issues, and you can contact us directly for full details about this process.

Of course, I am not able to speak for our clients, but some of the positive aspects of trading with FxPro would be our FX Agency Model Execution, the exclusive trading tools we have available and our excellent customer service department, to name just a few. You can always test us out on a demo account if you would like to see our products and services before going live

Let me know if I can be of any help at all.
  • #440
  • Jan 19, 2015 2:45pm Jan 19, 2015 2:45pm
Quoting Lianna@FxPro
{quote} Hi Spekulant, we have been constantly expanding and improving our services as a broker since our establishment in 2006, and we are now headquartered in the UK with an office also in Cyprus. We therefore offer two jurisdictions in which to open account, FxPro Financial Services LTD being regulated by CySec and FxPro UK LTD regulated by the FCA. It is worth pointing out that we are able to accept Broker to broker transfers for those who have funds held in brokers experiencing issues, and you can contact us directly for full details about this...

Well, thanks for the answer!


I see in the account opening form that I can choose between CySEC and FCA regulation.


An important theme for me is

-the account holding bank - You are listing three on your homepage, can I choose one or is the bank chosen for me?

-the form of accounts - Does the account type differ or all FxPro segregated independent of the regulator?


The relevant aspect of the broker to broker transfer is, whether it can be initialized by FxPro or it is needed to be done by my current broker? If it is the last point it could be very difficult...


Thanks in advance
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