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  • #5,721
  • Jan 8, 2015 12:15am Jan 8, 2015 12:15am
Thanks Jason and Happy New Year!
  • #5,722
  • Edited 6:15am Jan 8, 2015 5:51am | Edited 6:15am
Quoting Jason Rogers
{quote} Hi Digitalis, I followed up with the trading desk regarding your question. (Since I live in the US, I can't trade CFDs like GER30 and haven't followed the spreads on it that closely.) They told me that the 2-point spread you see can be attributed to the greater volatility in markets in general this week. Also, please keep in mind that 2 points is typical for the spread on GER30 during off-peak hours: http://bit.ly/1AKLbBR
Hi again. I'm concerned there is an issue regarding spreads on GER30. This morning (UK) TS2 is regularly showing 3-4 point spread on live account. Yet MT4 is only showing 1 point, also live account. Clearly something wrong here!

Edit: Change that word "regularly" to "permanently"!
Attached Image
Full-time trader and loving it!
  • #5,723
  • Jan 8, 2015 6:35pm Jan 8, 2015 6:35pm
Quoting Digitalis
{quote} Hi again. I'm concerned there is an issue regarding spreads on GER30. This morning (UK) TS2 is regularly showing 3-4 point spread on live account. Yet MT4 is only showing 1 point, also live account. Clearly something wrong here! Edit: Change that word "regularly" to "permanently"! {image}
Hi Digitalis,

Thanks for bringing this to my attention. It's the first I'm hearing of such an occurrence. Is your account set up through an introducing broker? Please send me a private message with your account number, and I'll ask our tech to check the settings.

Thanks,
Jason
  • #5,724
  • Jan 9, 2015 7:37am Jan 9, 2015 7:37am
Yet another perfect example of how FXCM stops people from participating in the markets with this news event.

"Off quotes" and "invalid prices" should be FXCM's real name.
Never Ever Give Up!
  • #5,725
  • Jan 9, 2015 11:50am Jan 9, 2015 11:50am
Quoting Cobra
Yet another perfect example of how FXCM stops people from participating in the markets with this news event. "Off quotes" and "invalid prices" should be FXCM's real name.
Hi Cobra,

Why would we want to stop you from trading? On our No Dealing Desk (NDD) forex execution model, FXCM makes money each time you execute a trade. Furthermore, we don't profit from your losses or lose from your profits, because FXCM offsets the market risk on the other side of your trades one-for-one with the best prices from 10+ competing liquidity providers: http://www.forexfactory.com/brokers.php#spreads

Frequent "off quotes" or "invalid prices" errors could be due to latency between your computer and the trading server for your account which is located in the US. Your forum profile mentions that you live in South Africa. Consider using a Virtual Private Server (VPS) to reduce the latency between your MT4 terminal and your corresponding server.

Running your platform on a VPS that's co-located with our MT4 servers would be like placing orders from a computer right next door. While VPS access typically costs $30 per month, it's free for FXCM clients with an account balance of $5000: http://www.fxcm.com/uk/forms/vps-hos...0000000MusRAAS
  • #5,726
  • Jan 9, 2015 2:18pm Jan 9, 2015 2:18pm
A VPS doesnt do a whole lot for manual traders tho..
  • #5,727
  • Jan 9, 2015 4:00pm Jan 9, 2015 4:00pm
Quoting shrike
A VPS doesnt do a whole lot for manual traders tho..
If latency is the problem, then a VPS will solve it even for manual traders, because reduces the time it takes for information to travel between the platform and the server.
  • #5,728
  • Jan 9, 2015 4:46pm Jan 9, 2015 4:46pm
Quoting Jason Rogers
{quote} If latency is the problem, then a VPS will solve it even for manual traders, because reduces the time it takes for information to travel between the platform and the server.
Hi Jason,

I have to respectfully disagree with you. While using a VPS near your broker will reduce latency when an order is placed. There will be a lot of additional latency between you and the VPS as far as quotes arfe concerned. This is easy to demonstrate. Just run two MT4 instances. One on your own PC and one on a VPS connected to your PC (so you can see the quotes). The delay on the quotes coming from the VPS will be obvious.

There's also the latency to send the order to the VPS, which in turn sends the order to the broker. IMO, this would be the worst possible way to trade.

So, I think shrike is correct when he says, "A VPS doesnt do a whole lot for manual traders tho"
"
  • #5,729
  • Jan 10, 2015 8:16pm Jan 10, 2015 8:16pm
Quoting Jason Rogers
{quote} {quote} Thanks for your responses. Our technical support team has identified the solution to restore your missing chart data, but they will have to wait until after trading closes this Friday at 5pm to implement this fix. You should see all data restored when trading re-opens on Sunday.
Hi,

I thought this problem would be fix when trading station is available again? I just checked and it still the same error. Did your team forget to fix it or something?

This is my chart from eurusd and usdjpy. Missing data from 13/12/2014 - 31/12/2014
Attached Image(s) (click to enlarge)
Click to Enlarge Name: eurusd.png Size: 18 KB
Click to Enlarge Name: usdjpy.png Size: 24 KB
  • #5,730
  • Jan 10, 2015 9:22pm Jan 10, 2015 9:22pm
During the big weekends Christmas and new years eve, the market is a little out of sync, markets are closed in many places. including FXCM and their servers.
I think thats understandable, you can even get those gaps sometimes after normal weekends too depending on the movement when the market is off,
you see, the Forex market is never really compleatly closed, the banks and some higly privileged billionares can trade even when we mortals can't, they are so to speak connected straight in, they don't use a broker. so that is probably why you are seeing the gaps.
if they traded during this period when FXCM was home and salubrating Christmas and New year,
then FXCM probably couldn't register that movement in the market, I'm sure they will fix it, if they can get the data somehow,
otherwice you have to take it for what it is, and have some understanding why it happend
Bulls are stupid Animals!especially when Im short!
  • #5,731
  • Jan 11, 2015 10:55pm Jan 11, 2015 10:55pm
Can you tell me why these spreads don't match? One click vs bid ask lines?

FXCM-usdReal07
Attached Image (click to enlarge)
Click to Enlarge Name: EURUSDM1.png Size: 31 KB
Chasing The Dream...
  • #5,732
  • Edited 2:37am Jan 12, 2015 1:57am | Edited 2:37am
Jason,

Week upon week goes by and I see no correction of your MT4 charting. Why is this taking so long? When will your MT4 charting be correct?

The MT4 order tile shows the prices at which orders will be executed to open and close positions. At the same time, your MT4 chart is based on bid and ask prices that are entirely different from the the MT4 order tile! Your MT4 chart shows a higher ask and a lower bid than does the MT4 order tile! This presents problems.

A set sell price (bid) based on the chart might not be reached by the actual order tile bid, since it is higher than the chart bid. A set buy price (ask) based on the chart might not be reached by the actual order tile ask, since it is lower than the chart ask. However you look at it, it is absurd that bid and ask prices for charting should be completely different from bid and ask prices for the actual execution of orders!

MetaQuotes improved the platform so that it can fit "seamlessly" into a broker's operation. But starting with FXCM removing swaps from being displayed in MT4, and then removing commissions from being displayed in MT4 and making charts based on completely different bid/ask prices from the MT4 order tile (which is till what is valid), .....well it all seems like FXCM is going out of its way to do something, and it isn't sitting well with MT4. Please, explain why FXCM screwed up MT4 in this fashion, and when are they going to have this fixed?

-tah
  • #5,733
  • Jan 12, 2015 3:23am Jan 12, 2015 3:23am
Also On demo the problem does not exist. SO what GIVES??? Easy fix it seems...
Chasing The Dream...
  • #5,734
  • Jan 12, 2015 3:49am Jan 12, 2015 3:49am
Hi Jason
I'm trading for an investor under LPOA using TS2. I seem to recall that I can't trade under LPOA with an MT4 account. Is that correct?
Thanks
Full-time trader and loving it!
  • #5,735
  • Jan 12, 2015 6:08pm Jan 12, 2015 6:08pm
Quoting shrike
A VPS doesnt do a whole lot for manual traders tho..
Quoting Jason Rogers
{quote} If latency is the problem, then a VPS will solve it even for manual traders, because reduces the time it takes for information to travel between the platform and the server.
Quoting ChuckNZ
{quote} Hi Jason, I have to respectfully disagree with you. While using a VPS near your broker will reduce latency when an order is placed. There will be a lot of additional latency between you and the VPS as far as quotes arfe concerned. This is easy to demonstrate. Just run two MT4 instances. One on your own PC and one on a VPS connected to your PC (so you can see the quotes). The delay on the quotes coming from the VPS will be obvious. There's also the latency to send the order to the VPS, which in turn sends the order to the broker. IMO, this...
You make a good point. There would still be latency between your computer and the VPS. However, by eliminating the latency between the MT4 terminal and the MT4 server, the VPS still helps get rid of "invalid prices" errors.
  • #5,736
  • Jan 12, 2015 6:14pm Jan 12, 2015 6:14pm
Quoting Jason Rogers
{quote} {quote} {quote} You make a good point. There would still be latency between your computer and the VPS. However, by eliminating the latency between the MT4 terminal and the MT4 server, the VPS still helps get rid of "invalid prices" errors.
Sorry, Jason, I have to disagree again. Latency is latency. If you are looking at your VPS from your PC, the prices you are seeing are already "old". By the time you click to trade and that click reaches your VPS, the quotes are even older. Then, that click has to get to the broker.

IMO, the only way a VPS can help is if you are using EA's to automatically trade. By having your VPS as close as possible to the broker's server, you minimise the latency as much as possible. As soon as you through another link in the circuit, things have to slow down.

I'm not trying to argue for the sake of it. I'm trying to be constructive.
  • #5,737
  • Jan 12, 2015 6:16pm Jan 12, 2015 6:16pm
Quoting ChuckNZ
I'm not trying to argue for the sake of it. I'm trying to be constructive.
Your contribution to the discussion is appreciated.
  • #5,738
  • Jan 12, 2015 6:21pm Jan 12, 2015 6:21pm
Quoting gajebo
{quote} Hi, I thought this problem would be fix when trading station is available again? I just checked and it still the same error. Did your team forget to fix it or something? This is my chart from eurusd and usdjpy. Missing data from 13/12/2014 - 31/12/2014 {image} {image}
Quoting roughtrader
During the big weekends Christmas and new years eve, the market is a little out of sync, markets are closed in many places. including FXCM and their servers. I think thats understandable, you can even get those gaps sometimes after normal weekends too depending on the movement when the market is off, you see, the Forex market is never really compleatly closed, the banks and some higly privileged billionares can trade even when we mortals can't, they are so to speak connected straight in, they don't use a broker. so that is probably why you are seeing the gaps. if they traded during this period when FXCM was home and salubrating Christmas and New year, then FXCM probably couldn't register that movement in the market, I'm sure they will fix it, if they can get the data somehow, otherwice you have to take it for what it is, and have some understanding why it happend
Please try the steps below now and let me know if that restores the missing data for you.

  1. Close your Trading Station platform if it's open.
  2. Go to C:\Program Files (x86)\Candleworks\FXTS2\QuoteStorage
  3. Delete the History folder.
  4. Open Trading Station and your Marketscope charts.

Those steps worked for me and for most traders, but we've received reports that some traders are still missing data even after following those steps. If that's the case with you, please send me a private message with your account details so I can have or techs take a closer look at your account settings.

Thanks,
Jason

  • #5,739
  • Jan 12, 2015 7:27pm Jan 12, 2015 7:27pm
Quoting Sekhbet
Can you tell me why these spreads don't match? One click vs bid ask lines? FXCM-usdReal07 {image}
Hi Jason,
Can you please update us with what sort of progress is being made on this problem feature with the difference between areas of the MT4 chart prices vs market or 1 click panel prices.


I also noticed in an email recently ...

"... A new commissions column (abbreviated “Com”) will appear by default, giving transparency to your trading costs. "

Now better trading costs transparency would be great. Oh - hang on our MT4 already has that column. Mmm - maybe we just need the data to be put back in it.

MT4 also has a swap column, is that going to be the next transparency feature added to TS. How about our swap data filling that column as well.


cheers scalpz
Target 2 : Stoploss in the green
  • #5,740
  • Jan 12, 2015 8:02pm Jan 12, 2015 8:02pm
Jason,

Have you heard anything yet in regards to how the new Dodd-Frank rule (signed into law last month) will affect U.S. forex traders?
Specifically, will the new relaxed Dodd-Frank law have any positive affects on U.S. traders ... effects such as the lifting of the restrictions on the FIFO rule or any other restrictions of the old Dodd-Frank rule?

I'm sure most U.S. traders will be interested in how the new law will affect us.
"Dream big and dare to fail." - Norman Vaughan
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