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EXNESS official representative

  • #461
  • Nov 26, 2014 2:06pm Nov 26, 2014 2:06pm
Quoting profitfarmer
Oh, and as a side note... I fount the IB I went with Exness here on this forum... www.exnessrebate.com Just like to warn everyone that this IB is a scammer, and doesn't hold to the promise...ie. for over a week trading I haven't seen a cent rebate! Change initiated already. AVOID THIS SCAM IB!
Hello
www.exnessrebate.com is scam, had not had any problems before but since 1 november 2014 I did not get any bonus as it described on the website. Now this website is down 404. That's an error.
The requested URL / was not found on this server. That's all we know.
But the EXNESS still paying them to them for each order in my account unless I get some bonus, that was the agreement to register with the banner on the website. Who takes responsibility now?

Official representative of EXNESS take the money without refound the bouns
  • #462
  • Nov 26, 2014 3:41pm Nov 26, 2014 3:41pm
actually while Exness doesn't take that bonus directly from your pocket...

Do what I did, find a new IB ----> request your personal area to be changed under this new IB ----> open a new account in personal area, but make sure now it is under the new IB ( for me took 3 trials and lots of chat until it was successful) ---->internal transfer ----->BUMM, your scammer exnessrebate.com wont get a cent after your trading.
It is a hassle, sure, but I don't like such ppl to benefit from my trades whatsoever!!
there is always, always another trade!!
  • #463
  • Nov 26, 2014 4:56pm Nov 26, 2014 4:56pm
anyone who opens an account with EXNESS get an affiliate link, this means that one is not required to make a refund to the customer.
But he has made a commercial with the requirement to open an account in your banner for refund . So the domain is no longer available, nor the email: This is an Automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
[email protected] .
Now how to make a complaint if it is no longer his promotion.
The exness.com not take responsibility for the scam.
This is the response of the chat:

That is the person Who Was Given That you sir
the company does not need to make internal transfer
i said the last internal transfer was on the 31st
but we are not responsible sir, and the company as Sir Explained do not have any Such a service sir.

xxxxxxxxxx | 18:31
i need to know Where the internal transfer to my account come from

Ali Amine | 18:31
Would you be so kind to tell me your account number?


Ali Amine | 18:32
Would you be so kind to tell me your phone password?

Ali Amine | 18:35
internal transfer you got last time on the 31st Sir

Ali Amine | 18:36
and to get details about the sender use this link sir
xxxxxxxxxx
you will be reliable to see the account number you send money That sir

xxxxxxxxxx | 18:37
can you see Who has sent him?

Ali Amine | 18:38
sir i can see but we are not allowed to give you details about the account sorry sir.


http://carigold.com/portal/forums/sh...5#post18458475




Total level 1 172 2013 Customers.

If the refound or bonus at min 10 usd for client on one day 1700 34000 usd usd one month. (not bad idea)
Your account number is 87152 EXNESS YASSSIN KHALED

Domain Name: exnessrebate.com
Register Whois Server: whois.ascio.com
Register URL: http://www.ascio.com
Updated Date: 2014-08-17T04: 24: 58Z
Creation Date: 2014-08-11T19: 24: 59Z
Register Registration Expiration Date: 2016-07-16T00: 00: 00Z
Register: Ascio Technologies, Inc
Register IANA ID: 106
Register Abuse Contact Email: [email protected]
Register Abuse Contact Phone: +44.2070159370
Reseller:
Domain Status: OK
Registry Registrant ID:
Registrant Name: KHALED YASSSIN
Registrant Organization: EXNESSREBATE
Registrant Street: N133 Asahel
Registrant City: AGADIR
Registrant State / Province:
Registrant Postal Code: 83000
Registrant Country: MA
Registrant Phone:
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email:
Registry Admin ID:
Admin Name: KHALED YASSSIN
Admin Organization: EXNESSREBATE
Admin Street: N133 Asahel
Admin City: AGADIR
Admin State / Province:
Admin Postal Code: 83000
Admin Country: MA
Admin Phone: +212.5264680
Admin Phone Ext:
Admin Fax: +212.52646804
Admin Fax Ext:
Admin Email: [email protected]
Registry Tech ID:
Tech Name: Hostmaster NetNames
Tech Organization: Netnames Ltd
Tech Street: 3rd Floor Prospero House
Tech Street: 241 Borough High Street
Tech City: London
Tech State / Province: London
Tech Postal Code: SE1 1GA
Tech Country: GB
Tech Phone: +44.2070159370
Tech Ext Phone:
Tech Fax: +44.2070159375
Tech Ext Fax:
Tech Email: [email protected]
Name Server: ns1.netnames.net
Name Server: ns2.netnames.net
Name Server: ns5.netnames.net
Name Server: ns6.netnames.net
DNSSEC:
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of whois database: 2014-11-26T22: 38: 18 UTC <<<


EXNESS bone that protects some kind of scam its affiliates.
Attached Image (click to enlarge)
Click to Enlarge Name: bb.jpg Size: 13 KB
  • #464
  • Nov 26, 2014 10:24pm Nov 26, 2014 10:24pm
all I can tell, once again:
report the scammer as I did. the person who took care of the issue for me was:
Evgeniya Isakova
EXNESS
Marketing Department
E-mail: [email protected]
Web: www.exness.com

I was lucky; she could contact this scammer, who made the payment, and I had changed IB right after. I suggest you do the same, open new account under new IB.
And let the marketing department know that we have a scammer, and they should either assist you to recover your loss, or least finally ban this scammer IB from EXNESS, as he is tainting the broker's name with his cheating, dishonest game.
there is always, always another trade!!
  • #465
  • Nov 28, 2014 4:22am Nov 28, 2014 4:22am
Dear maxbox,

To analyze the situation we need to get the number of your trading account. You may send it to my email: [email protected]

After receiving the information from you, I will made the special task of the problem for Partnership Department.
  • #466
  • Nov 28, 2014 6:06am Nov 28, 2014 6:06am
Quoting EXNESS
Dear maxbox, To analyze the situation we need to get the number of your trading account. You may send it to my email: [email protected] After receiving the information from you, I will made the special task of the problem for Partnership Department.
to speed up the "analyzing"
www.exnessrebate.com
404. That’s an error.
The requested URL / was not found on this server. That’s all we know.
there is always, always another trade!!
  • #467
  • Dec 1, 2014 10:45am Dec 1, 2014 10:45am
Hey Guys,

Although I am a fan of Exness and am trading with them for several years but they made a bad trick on my Gold position in Friday.

Attached Image (click to enlarge)
Click to Enlarge Name: exness-gold.png Size: 3 KB


When the gold market was closed on 18:45(server time) 20:45 EET due to Tanksgiving holiday in USA!! They closed my position 3 hours later on 21:55 server time in a closed market! The interested thing is that you cannot see even a tick chart from 18:45 till 21:55(the time my position closed). It seems this tick just placed in chart to legitimize my order closure! but how they can do it when the market is closed!! I don't know.

Attached Image (click to enlarge)
Click to Enlarge Name: gold-chart.png Size: 14 KB


Also another interested thing is that their chart in Silver closed at 18:45 and there is not even one tick chart after that time!

Attached Image (click to enlarge)
Click to Enlarge Name: silver-chart.png Size: 15 KB


So the Exness representative, Could you please let us know how you can close a position in an already closed market???
  • #468
  • Dec 2, 2014 1:31am Dec 2, 2014 1:31am
Quoting smt1361
Hey Guys, Although I am a fan of Exness and am trading with them for several years but they made a bad trick on my Gold position in Friday. {image} When the gold market was closed on 18:45(server time) 20:45 EET due to Tanksgiving holiday in USA!! They closed my position 3 hours later on 21:55 server time in a closed market! The interested thing is that you cannot see even a tick chart from 18:45 till 21:55(the time my position closed). It seems this tick just placed in chart to legitimize my order closure! but how they can do it when the market...
Dear smt1361,

To analyze the situation, please, send me the number of your trading account to my email: [email protected]

Thank you for advance.
  • #469
  • Dec 2, 2014 4:09am Dec 2, 2014 4:09am
Deflation destroys the euro zone

Last Friday, the negative inflation statistics for the euro zone was published, putting the ECB in an awkward position. The European regulator, whose goals include targeting inflation at 2% per year, allowed it to reduce from 0.4% (y/y) to 0.3% (y/y) in November. Weak demand in the euro zone against the background of the sanctions war with the Russian Federation, as well as the 2.5% (y/y) drop in energy prices have provoked an unwinding of the deflationary spiral in the European region. At the same M. Draghi's revolutionary words on the need for an economic union in the euro zone are very pleasing for Berlin, which encourages their younger colleagues to tighten their control of expenses.

However, it is clear that such deep European integration, in which the European states national governments give the control over the finances to Brussels, will not be implemented in the short term. In this regard, we believe that in order to support economic growth and acceleration of inflation in the European region, the ECB will resort to buying the euro zone countries sovereign bonds, including the PIGS countries bonds. Germany will certainly oppose this. On December 4, 2014 Mario Draghi will probably set the record straight.

The chances of the euro declining to 1.2350 by the end of the week, and by the end of 2014 - to the 1.2200 level, remain very high.


Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.
  • #470
  • Dec 2, 2014 4:11am Dec 2, 2014 4:11am
Quoting EXNESS
{quote} Dear smt1361, To analyze the situation, please, send me the number of your trading account to my email: [email protected] ("[email protected]") Thank you for advance.
Maria, I sent you the email. Please check it.

Thanks
  • #471
  • Dec 2, 2014 11:32pm Dec 2, 2014 11:32pm
Quoting smt1361
{quote} Maria, I sent you the email. Please check it. Thanks
Dear smt1361,

Yes, I have got it. Thank you for the information. I have passed it to our specialists and the answer will ready today. I will post the comment here and send to your email.
  • #472
  • Dec 3, 2014 12:43am Dec 3, 2014 12:43am
Dear smt1361,

By the reason that there was the Thanksgiving Day in the USA, on 28th of December the market was closed at 18:45 (GMT+0), as the result, trading of all financial instruments was stopped.

Your order on XAUUSDm was opened at 18:43 (GMT+0). According to the company rules, "Margin requirements are calculated based on the maximum leverage of 1:200 5 hours before market close. Margin requirements are calculated based on a trading account’s available funds or the leverage set by the client within 3 hours after the market opens. This rule is necessary because of the potential that a price gap may arise when the market opens. This rule also applies on holidays. Margin requirements in this case are calculated on the basis of a maximum amount of leverage of 1:200 or less...", "Any change in the value of the financial leverage may take some time...". As the result, the calculation of the leverage wasn't immediately, it was changed after a while. Opening an order on Friday, you should calculate that the size of your free margin will be enough for opened order. In your case the order was closed by stop out (19.4%) after changing of the leverage, because the size of free margin wasn't enough.

If you don't agree with the execution of the order, you may also send the necessary information to our Complaints Department ([email protected]).

Thank you.
  • #473
  • Dec 3, 2014 4:11am Dec 3, 2014 4:11am
Quoting EXNESS
Dear smt1361, By the reason that there was the Thanksgiving Day in the USA, on 28th of December the market was closed at 18:45 (GMT+0), as the result, trading of all financial instruments was stopped. Your order on XAUUSDm was opened at 18:43 (GMT+0). According to the company rules, "Margin requirements are calculated based on the maximum leverage of 1:200 5 hours before market close. Margin requirements are calculated based on a trading account’s available funds or the leverage set by the client within 3 hours after the market opens. This rule...
Dear Maria,

I can understand your leverage rule but the point is the market was closed at 18:45(as you confirmed) so it was not possible to close my position after that. We all know that for closing a position (Stop out, Manual Closure, Stop Loss) an order in opposite direction should be executed! In my case which was a Sell position you should execute a Buy position to close my order but executing and order was not possible because market already was closed.
So the first available time to close my order was on 30th Nov 23:00(server time). Please correct this mistake.

I also sent an email to [email protected] and am waiting for your response.

Thanks,
  • #474
  • Dec 3, 2014 7:00am Dec 3, 2014 7:00am
Dear Exness,

sent the attached file also for the support, and then did the feedback too, after some unsuccessful chat with support about the issue. trying to request a tick chart from the executions start from the 5 second leading to the "order sent" to 5 second after the "order executed" timeframe...what itself took about 7.5 seconds! to execute.
that is way beyond the usual <1sec time....my normal average is around 400ms!
unlike the support professional thinks, I don't run too many charts to cause this kind a delay!
to counter this professional's view, my offer is the so-called "last look"...for that matter my next order 1 second later submitted took about 2 second to execute...already some sudden improvement from the 7.5 second...nope, same number of open charts.

hope to see that corresponding tick data for the 18 second period of the trade in question as soon as it is convenient for you; please send it to me email or PM here.

regards
profitfarmer
Attached Image (click to enlarge)
Click to Enlarge Name: EU close latency slippage issue.png Size: 7 KB
there is always, always another trade!!
  • #475
  • Dec 3, 2014 11:24pm Dec 3, 2014 11:24pm
Quoting smt1361
{quote} Dear Maria, I can understand your leverage rule but the point is the market was closed at 18:45(as you confirmed) so it was not possible to close my position after that. We all know that for closing a position (Stop out, Manual Closure, Stop Loss) an order in opposite direction should be executed! In my case which was a Sell position you should execute a Buy position to close my order but executing and order was not possible because market already was closed. So the first available time to close my order was on 30th Nov 23:00(server time)....
Dear smt1361,

Please, wait for the comment from the specialist of Complaints Department. He will answer on your letter in the near time.

Thank you!
  • #476
  • Edited 12:43am Dec 4, 2014 12:33am | Edited 12:43am
Quoting profitfarmer
Dear Exness, sent the attached file also for the support, and then did the feedback too, after some unsuccessful chat with support about the issue. trying to request a tick chart from the executions start from the 5 second leading to the "order sent" to 5 second after the "order executed" timeframe...what itself took about 7.5 seconds! to execute. that is way beyond the usual <1sec time....my normal average is around 400ms! unlike the support professional thinks, I don't run too many charts to cause this kind a delay! to counter this professional's...
Dear profitfarmer,

Our specialists carefully studied the situation. The time of execution of the order was 1 second after you have gave the request to close the order.

The exact time of the order for closing was 09:08:58 and the time of closing the order was 09:08:59. Please, look at terminal logs below:

2014.12.03 09:08:58.625 ****** '851645*': close market order #291220* (buy 0.06 EURUSDk at 1.23384) (1.23408 / 1.23420)
2014.12.03 09:08:59.281 ****** '851645*': close order #291220* (buy 0.06 EURUSDk at 1.23384) at 1.23402 completed

As we can see, the order was executed according to the paragraph 25.2 of the General Business Terms.

You may also find the history of quotes on the official web-site or in trading terminal.
  • #477
  • Dec 4, 2014 12:43am Dec 4, 2014 12:43am
Quoting EXNESS
{quote} Dear profitfarmer, Our specialists carefully studied the situation. The time of execution of the order was 1 second after you have gave the request to close the order. The exact time of the order for closing was 09:08:58 and the time of closing the order was 09:08:59. Please, look at terminal logs below: 2014.12.03 09:08:58.625 ****** '851645*': close market order #291220* (buy 0.06 EURUSDk at 1.23384) (1.23408 / 1.23420) 2014.12.03 09:08:59.281 ****** '851645*': close order #291220* (buy 0.06 EURUSDk at 1.23384) at 1.23402 completed As...
dear Exness, it is good to hear, however, it hardly corresponds to my MT4 log, that shows
2014.12.03. 09:08:55:185 and
2014.12.03. 09:09:02:871 for time log.
Shouldn't at least be a near match the 2?
Nevertheless, I would highly appreciate if once your specialist also do what requested and attach here or send my email the tick chart/data for the corresponding approx. 18 sec period I was kindly requesting.
I am sure, you know, seeing it, believing it

As per paragraph 101, (the cutting the BS paragraph) according to the General Terms of Profitfarmer.
there is always, always another trade!!
  • #478
  • Dec 4, 2014 2:35am Dec 4, 2014 2:35am
Dear maxbox,

I have sent the letter on your email. It contains detailed information about your question.
Please, check your email and answer on it.

Thank you for advance!
  • #479
  • Dec 4, 2014 2:58am Dec 4, 2014 2:58am
dear Exness,

appreciate you edited your answer, but the official website contains M1 data, and that isn't what I asked for, for very obvious reason.

please be kind and offer a solution for the request!
there is always, always another trade!!
  • #480
  • Dec 5, 2014 2:19am Dec 5, 2014 2:19am
Dear profitfarmer,

According to the logs of the company, the order was executed for 1 second. We can suppose that the difference between data in the logs of the company and data from your terminal depends on the speed of your Internet-connection.

Our specialists have analyzed all orders on your trading account and speed of execution of it and they have noticed that the speed of your Internet-connection is very low and the size of the ping is 2 seconds. It's very high index, it doesn't fit to the required technical parameters. So we would recommend you to check the speed of the Internet-connection and to take any measures to improve it.

Our specialists may provide you with tick history. If you want to get it, please, make a request to my email and clarify exact time frame, dates, time: [email protected]

Thank you!
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