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  • #5,221
  • Oct 14, 2014 6:30pm Oct 14, 2014 6:30pm
Quoting Kong
it actually worked out in my favour. I won't be complaining about the extra 50 pips I made cause my limit didn't trigger. But I will recover my 50 pips lost tyvm Question for Jason: Why did this happen, wha is FXCM doing to fix and prevent a reoccurrence, and why should I continue to do business with you? The potential opportunity costs after an incident like this is indeed worrying. Cheers Kong
Yes it is getting very frustrating and occurring more often especially during high impact economic releases. I benefited last night as my E/Y short limit never triggered (I'm in the US) and went beyond my limit so manually closed out with more profit than I would have. However I lost money (opportunity cost) from not being able to trade during the Scottish Referendum a few short weeks ago.

Jason I'd like to hear what strategy FXCM has going forward to alleviate these issues. I will continue to voice my displeasure with my contacts in the Private client Group, however in the spirit of full transparancy which I've been told is what FXCM is trying to do better, I'd like to see the response on this board as well. My view is with all the technology available this should not be happening especially during high impact news releases.

Mark
  • #5,222
  • Edited Oct 15, 2014 9:59am Oct 14, 2014 8:43pm | Edited Oct 15, 2014 9:59am
Quoting Orly
{quote} I hope you understand why the little guy is getting frustrated with all this nonsense, Jason. They keep changing the goalposts for us on a continual basis and it seems no one in the industry even cares. Now this issue with Build 711. Why was this even necessary?
Hi Orly,

I appreciate your frustration related to these tech issues. It's worth noting, however, that MT4 is a third-party platform developed by MetaQuotes. The update to build 711 was something initiated by them. You might be interested to know that as of the time of this post, if you download and run the MT4 installer from our website it will update your platform to build 722: http://download.fxcorporate.com/FXCM-MT4Install.exe


Quoting Orly
It seems we have nowhere to go. We have been pushed into a corner of having to trade with FXCM, only to turn around and get hosed yet again. I know that you didn't initiate the problem. I just get the sense that you guys really couldn't care less. You should understand that we do this because we love to trade; not the drama. We will find somewhere, someone who will treat us fairly, who will be considerate of our needs and have a level playing field so that we can do what we love to do. It seems FXCM is not it.
I'm sorry you feel that way, and my colleagues and I will strive to regain your confidence. Over the years, FXCM has introduced many improvements to our services to better align our interests with our clients from offering No Dealing Desk (NDD) forex execution to our extensive investment in our platforms, research, education and customer support. Our new pricing structure with transparent commissions is just the latest example.


Quoting Orly
Addo: P.S. Is it possible to switch to FXCM's other trading platform? I really don't need MT4 anyway. It is a most unimpressive trading platform, as I am sure you will agree.
Your FXCM MT4 account login will allow you to use all three versions of Trading Station (Desktop, Web and Mobile): http://www.fxcm.com/products/trading...0000000MusRAAS

Since you are interested in using Trading Station, I recommend attending a session of our free webinar entitled "Forex Fast-Track I - Trading Software". It's offered every Monday and Thursday: http://www.dailyfx.com/webinars?CMP=...0000000MumJAAS
  • #5,223
  • Oct 14, 2014 8:49pm Oct 14, 2014 8:49pm
Quoting pbylina
{quote} You will only honor exits? What about the entries we missed?I wanted to take short 18K GBPUSD at 4:29 Eastern Time. So that is about 1.6015. I want it honored and exit be at 1.5915 for 100 pips or I change broker. I have evidence that I tried executing a test order at 4:26 Eastern: The test "entry" order was a NOT at the price and how I was gonna execute it. Like I said 18K short GBPUSD at 4:29 Eastern. $180 reimbursement or I'm gone. {image}
Hi Pbylina,

Such decisions are made by our Trade Services Team. While I cannot speak for them, I believe they will take into consideration all the points you have made. If you have not already, please use this online form to file a trade inquiry, so they can review your case: http://www.fxcm.com/forms/trade-inqu...0000000MusRAAS
  • #5,224
  • Oct 14, 2014 8:58pm Oct 14, 2014 8:58pm
Quoting Kong
it actually worked out in my favour. I won't be complaining about the extra 50 pips I made cause my limit didn't trigger. But I will recover my 50 pips lost tyvm
Hi Kong,

I'm glad you made an extra profit on one of your trades, and yes please file a trade inquiry for your other trade where you mentioned losing 50 pips, if you have not already: http://www.fxcm.com/forms/trade-inqu...0000000MusRAAS
  • #5,225
  • Edited 9:40pm Oct 14, 2014 9:12pm | Edited 9:40pm
Quoting ZebraSquirl
Unfortunately, it won't accept my web-based login/password, so my question is ... : Will I need a different login in for that, as I did with MT4? If I decide to use it, will I have to open a new account and then move funds into it (as I assume I would have to do with MT4)? I'd like to compare and contrast my experience with the web-based Trading Station, the Trading Station platform, and the MT4 platform before deciding on whether I want to just stick with the web-based platform or move to the Trading Station platform using the emulator (which I...
Hi ZebraSquirl,

You FXCM MT4 account login allows you to access all three versions of Trading Station (Desktop, Web and Mobile). What error message did you get when you tried logging in? Is it possibly a compatibility issue with the emulator?

My preferred solution for using Trading Station Desktop on Mac is to use a Virtual Private Server (VPS). That serves 4 purposes:

  1. The VPS uses Windows allowing to run Trading Station Desktop.
  2. The VPS runs 24 hours a day, so you can keep your platform running even when your own computer is disconnected from the interest or turned off. That's great for automated trading strategies.
  3. The VPS is co-located with our trading servers which minimizes latency which is great for scalping strategies.


While VPS access typically costs $30 per month, it free to FXCM clients with a balance of at least $5000: http://www.fxcm.com/forms/vps-hostin...0000000MusRAAS

  • #5,226
  • Oct 14, 2014 9:30pm Oct 14, 2014 9:30pm
Quoting Kong
Question for Jason: Why did this happen, wha is FXCM doing to fix and prevent a reoccurrence, and why should I continue to do business with you? The potential opportunity costs after an incident like this is indeed worrying. Cheers Kong
Quoting yazzie
Jason I'd like to hear what strategy FXCM has going forward to alleviate these issues. I will continue to voice my displeasure with my contacts in the Private client Group, however in the spirit of full transparancy which I've been told is what FXCM is trying to do better, I'd like to see the response on this board as well. My view is with all the technology available this should not be happening especially during high impact news releases. Mark

You both ask fair questions. While I don't have all the details at this time on the solutions our techs are implementing, I will follow up on this for you.

And Kong, in regards to your other question, the reason I believe you should continue to have confidence in FXCM is this: In the almost 10 years, I've worked at this firm, I've seen one truth prove itself countless times. And that's if there's a problem, we will fix it, and our platform will become even more robust from the enhancements we make. That's why while other brokers may come and go, FXCM continues to grow: http://www.fxcm.com/about/financials...0000000MusRAAS

To give you an idea of the proportion of total retail volume we represent, below is a table comparing our retail volume to that of other forex brokers. The numbers shown are in billions of dollars.

http://i.imgur.com/bo7Nbgz.png


The stats above are from the Forex Magnates industry report for Q4 2011. I would post something more recent, but that's the last report that's available to non-subscribers. I hope the authors won't mind me revealing that even their latest reports confirm FXCM's lead over the other firms listed above in terms of monthly trading volume.
  • #5,227
  • Oct 14, 2014 10:02pm Oct 14, 2014 10:02pm
Quoting Jason Rogers
{quote} Hi ZebraSquirl, You FXCM MT4 account login allows you to access all three versions of Trading Station (Desktop, Web and Mobile). What error message did you get when you tried logging in? Is it possibly a compatibility issue with the emulator? My preferred solution for using Trading Station Desktop on Mac is to use a Virtual Private Server (VPS). That serves 4 purposes: The VPS uses Windows allowing to run Trading Station Desktop. The VPS runs 24 hours a day, so you can keep your platform running even when your own computer is disconnected...
Well, right now I'm only demo-ing the MT4 using an emulator ... . I guess I can try logging in with my MT4 demo id/password and see if that works ... .
Fireworks are fun ... as long as you don't blow your fingers off.
  • #5,228
  • Oct 14, 2014 10:37pm Oct 14, 2014 10:37pm
While yesterday situation was really ridiculous, i have to say that it is the first time in the last 2-3 years that this kind of service-interruption do happen, so not really something that happen everyday.

My question to Jason is:

I see on fxcm.co.uk the "raw spread" the new 0.2 pips eurusd spread. (+ 0.6pips of commission, overall 0.8 pip total, still below my 1.2/1.5 current eurusd spreads).

So.. when does the live accounts will be switched to this new lower spreads?

thank you very much!
  • #5,229
  • Oct 15, 2014 1:58am Oct 15, 2014 1:58am
Quoting notimportant
While yesterday situation was really ridiculous, i have to say that it is the first time in the last 2-3 years that this kind of service-interruption do happen, ...
My question to Jason is: I see on fxcm.co.uk the "raw spread" the new 0.2 pips eurusd spread. (+ 0.6pips of commission, overall 0.8 pip total, ...).
So.. when does the live accounts will be switched to this new lower spreads? thank you very much!
.
Wow you are lucky - only having 1 occurance of this ridiculous service. The ex IBFX people are stuck on an old broken down server by all accounts.
Had at least 3 breaks yesterday alone. The gaps are still in our charts.
http://www.forexfactory.com/showthre...56#post7801156

The last lot of breaks they got caught at, took untill the following week to have the gaps filled.
Some clients had to resort to loading the data from demo accounts themselves.
Just about an hours work, dont see why fxcm couldnt have done it themselves on the server.

Really bad performance being shown by fxcm.

Our platforms may be trading on the new spread s plus commissions, but the charts are still built using the old spreads - ridiculous setup to be trying to use.

Thank heavens for a Global Prime account. Time to find a 3rd broker as my spare.
Pity we need to have duplication to protect ourselves from crims, scam agents and dealers, but guess that is the way internet trading is going.

cheers scalpz
Target 2 : Stoploss in the green
  • #5,230
  • Edited 12:37pm Oct 15, 2014 12:08pm | Edited 12:37pm
Since I see someone from FXCM regularly posting here, I have an issue with FXCM running on my MT4.

It appears that under account history, FXCM is not keeping any transaction data (bar deposit information) over 1 month old on the MT4 terminal. For some reason, Forex Factory "Trade Explorer" feature which hooks up to FXCM is also doing the same thing and all information over 1 month old are purged. This caused incorrect charts on FF Trade Explorer. Since both MT4 and FF Trade Explorer are doing the same thing, I assume the datafeed from FXCM is the one causing this.

I understand I can go to myFXCM website to pull my report but is there any other way to do that? I like looking at my MT4 and see my full account history as well as using FF Trade Explorer for analytics purposes (fancy graphics etc).

Can someone point me to the right direction on how to fix this?

PS: I spoke to FXCM representative but she referred me to talk to Metaquotes. I'm fairly sure Metaquotes won't be able to do anything for the fact that FXCM does NOT store account history on their MT4 server older than 1 month old. Still need resolution for this problem.
  • #5,231
  • Oct 15, 2014 4:54pm Oct 15, 2014 4:54pm
Quoting Nestledrink
Since I see someone from FXCM regularly posting here, I have an issue with FXCM running on my MT4. It appears that under account history, FXCM is not keeping any transaction data (bar deposit information) over 1 month old on the MT4 terminal. For some reason, Forex Factory "Trade Explorer" feature which hooks up to FXCM is also doing the same thing and all information over 1 month old are purged. This caused incorrect charts on FF Trade Explorer. Since both MT4 and FF Trade Explorer are doing the same thing, I assume the datafeed from FXCM is the...
Yeah it's a known issue that has been discussed here before but unfortunately FXCM doesn't seem too pressured to do anything about it. Though you will be told to simply login to your web account or another platform to view such stuff, I'm sure that's not very acceptable to those accustom to simply seeing all of that info within their MT4 platform. I'm loving the low spreads but there are some things that still make me miss IBFX at times...
  • #5,232
  • Oct 15, 2014 5:01pm Oct 15, 2014 5:01pm
Quoting Aad
{quote} Yeah it's a known issue that has been discussed here before and unfortunately FXCM doesn't seem too pressured to do anything about it. Though you will be told to simply login to your web account or another platform to view such stuff, I'm sure that's not very acceptable to those accustom to simply seeing all of that info within their MT4 platform. I'm loving the low spreads but there are some things that still make me miss IBFX at times...
That's extremely unfortunate. I love the new low spread structure but this is really aggravating

My biggest issue is with FF Trade Explorer. I really love being able to see my performance with charts etc but it appears that we can't do that if we are using FXCM MT4 because they refused to store the data over one month.

That's bullshit.
  • #5,233
  • Oct 15, 2014 5:04pm Oct 15, 2014 5:04pm
Quoting Nestledrink
{quote} That's extremely unfortunate. I love the new low spread structure but this is really aggravating My biggest issue is with FF Trade Explorer. I really love being able to see my performance with charts etc but it appears that we can't do that if we are using FXCM MT4 because they refused to store the data over one month..
Agreed...
  • #5,234
  • Oct 15, 2014 6:00pm Oct 15, 2014 6:00pm
Seriously? Trading Station server down again, apparently. Three times in a month ... .

Glad I finished adding orders before the hamsters running on the wheels died.
Fireworks are fun ... as long as you don't blow your fingers off.
  • #5,235
  • Oct 15, 2014 6:10pm Oct 15, 2014 6:10pm
Quoting ZebraSquirl
Seriously? Trading Station server down again, apparently. Three times in a month ... . Glad I finished adding orders before the hamsters running on the wheels died.
Okay, it's back up. But it's starting to become a disturbing trend. The Scottish independence election outage was more than a half hour, as was the one that occurred last week. As long as it doesn't affect existing orders, I think it is a minor inconvenience. However, I really don't want to have to double check all of my entries, take screen shots, and monitor entries and exits for their filling at something around the appropriate price and then pushing dispute resolution requests around.

Sooo, confidence quickly dwindling, I'm sorry to say.
Fireworks are fun ... as long as you don't blow your fingers off.
  • #5,236
  • Oct 15, 2014 6:12pm Oct 15, 2014 6:12pm
Quoting Nestledrink
Since I see someone from FXCM regularly posting here, I have an issue with FXCM running on my MT4. It appears that under account history, FXCM is not keeping any transaction data (bar deposit information) over 1 month old on the MT4 terminal. For some reason, Forex Factory "Trade Explorer" feature which hooks up to FXCM is also doing the same thing and all information over 1 month old are purged. This caused incorrect charts on FF Trade Explorer. Since both MT4 and FF Trade Explorer are doing the same thing, I assume the datafeed from FXCM is the...
Well, that's kind of a drag; I wasn't aware of this. The whole reason I set up MT4 was to push data into something like ForexFactory so I can have my trading data analyzed and so that I can examine how I'm doing, yada yada. Yeesh. I guess I'll go back to doing it manually (tedious).
Fireworks are fun ... as long as you don't blow your fingers off.
  • #5,237
  • Oct 16, 2014 3:12am Oct 16, 2014 3:12am
I'm done with this Bullshit broker! I've had more re-quotes, off quotes, Invalid prices, lost connections, waiting on server to process and locked out at news time in the past two days than I had with IBFX in SEVEN FREAKING YEARS!!!

What a crap outfit!! No wonder they were one of the FIRST ones I scratched off my list when I went looking 7 years ago.

Here Jason, you're so fond of providing links to brag how good FXCM is. Have a look.

http://www.forexfactory.com/showthre...23#post7803823 << you can read from this forward or .... skip to each ...

http://www.forexfactory.com/showthre...17#post7803917

http://www.forexfactory.com/showthre...75#post7804675

http://www.forexfactory.com/showthre...87#post7804687

It's bad enough we were forced into this. It's bad enough as US clients we're SCREWED by BS rules. It's bad enough bucket shops SCREW us even more. It's bad enough there are "separate" rules and servers for the "bigger players". But this shit is simply INEXCUSABLE!!

Have a nice day

BTW ... Yes, I'm PISSED!!
Ghost Rider - WWTBMD?
  • #5,238
  • Oct 16, 2014 4:05am Oct 16, 2014 4:05am
I´m trading since around seven years.. , a little less of five years I produce more green pips than red ( traders call it successful trading )
During that period I tried seven or eight brokers.
And FXCM was n´t that what I expect from a good broker !
They have a bad spread , a too slow orderexecution .
My first profit I made in one minute scalping , 30 - 60 orders a day with small targets and stops .
Later I switched to higher tf´s , because too noisy charts confuse me and that´s the time when mistakes become expensive .
I will not do any advertising for brokers , I just say FXCM is for intraday strategies not the right one .
For weekly, monthly setups , when a expensive spread and a slow execution ist important , then and only then FxCM
would be on my list .
Guido
Risiko birgt immer auch die Chance.
  • #5,239
  • Oct 16, 2014 7:39am Oct 16, 2014 7:39am
Quoting ZebraSquirl
{quote} Well, right now I'm only demo-ing the MT4 using an emulator ... . I guess I can try logging in with my MT4 demo id/password and see if that works ... .
Quoting ZebraSquirl
Seriously? Trading Station server down again, apparently.
Quoting ZebraSquirl
{quote} Okay, it's back up.
Hi ZS,

This is the first I'm hearing of a connection issue at the time you made the posts above. Can you confirm for me the setup you were using?

  1. Were you logging in using the emulator you mentioned earlier of via another method?
  2. Also, you referred to both MT4 and Trading Station. Which platform were you using when you encountered this issue?
  3. And what error messages if any did you receive?

Thanks,
Jason

  • #5,240
  • Oct 16, 2014 7:43am Oct 16, 2014 7:43am
Quoting Nestledrink
Since I see someone from FXCM regularly posting here, I have an issue with FXCM running on my MT4. It appears that under account history, FXCM is not keeping any transaction data (bar deposit information) over 1 month old on the MT4 terminal. For some reason, Forex Factory "Trade Explorer" feature which hooks up to FXCM is also doing the same thing and all information...
Quoting Aad
{quote} Yeah it's a known issue that has been discussed here before but unfortunately FXCM doesn't seem too pressured to do anything about it. Though you will be told to simply login to your web account or another platform to view such stuff, I'm sure that's not very acceptable to those accustom to simply seeing all of that info within their MT4 platform. I'm loving the low spreads...
Quoting Nestledrink
{quote} That's extremely unfortunate. I love the new low spread structure but this is really aggravating My biggest issue is with FF Trade Explorer.
Quoting Aad
{quote} Agreed...
Quoting ZebraSquirl
{quote} Well, that's kind of a drag; I wasn't aware of this. The whole reason I set up MT4 was to push data into something like ForexFactory so I can have my trading data analyzed and so that I can examine how I'm doing, yada yada. Yeesh. I guess I'll go back to doing it manually (tedious).
Hi Everyone,

Forex Factory has told us they are currently working on an integration that will allow you to link your FXCM account to Trading Explorer using our Trading Station platform. Since all FXCM accounts have access to Trading Station, that will mean all FXCM clients, not just MT4 users, will be able to use Trade Explorer once Forex Factory has completed their work on this.
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