EXNESS official representative

Dear profitfarmer,

Let me say that demo servers and real servers are not connected with each other from the technical point of view. Every server, for example, real server has its own technical base and it can works in a normal condition even when the demo server has some problems or vice versa.

Thank you for your answer.
I was ''lucky'', and didn't suffer any loss, apart the loss of opportunity on the 'off quote' order, as mentioned in the mail.
I am glad that the servers are not connected in any way, however a little afraid the same time, since the 2 server down and off quote accidents I experienced were rather near in time to each.
For the time being, fingers crossed, I am waiting how the next few weeks go. Stability and speed of servers are one of the key issue I am looking for in a broker.

I want to ask everyone here,is your platform showing all your floating orders on mt4?

is the mt4 is connecting?showing all orders? why not showing candles?

terminal is showing 'waiting for update'why??????????????????????

where is the floating orders????????????

Dear XediAnakin,

If you have some difficulties using the EXNESS trading terminal, please, provide me with the more detailed information such as the description of the situation, the number of your trading account, numbers of orders, screenshots and etc. You may send the information to my email: [email protected] or through PM on this forum.

Thank you for advance!

Forecast for the week October 13, 2014 - October 17, 2014

Last week, the negative IMF forecasts of future growth of the world economy intensified the folding of the carry trade operations in global financial markets before the expected completion of the QE3 program in the United States in October.

This week, attention should be paid to the final assessment of the euro zone's GDP for Q2 2014, as well as to the statistics on inflation and industrial production. After the statement made by the IMF chief Christine Lagarde that the euro zone's economy will slide into a recession with a probability of 40%, doubts about this disappeared. The Ukrainian crisis, being the main reason for the decline of investment growth in the euro zone is likely to continue until the end of this year, which will allow market participants to see new lows for the euro. In the short term, the EURUSD pair will probably retest the support level of 1.2500.

The dynamics USDJPY pair will be linked to the statistics on industrial production and retail sales in the United States. Despite the expected growth for these indicators, we can not rule out the dollar's decline to 107 yen as part of its adjustment to the growth.

The British currency still looks indefinite in relation to its future trajectory of motion. This week, it can be put into a stupor by the UK's volatile macroeconomic statistics. On the one hand, a decline in the unemployment rate in the country to 6.1% is expected, and on the other hand- there is the September decline in inflation to 1.4%. In the short term, the Brit will, apparently, once again, test the 1.5950 support level before seizing the initiative from its American counterpart.

EXNESS to become Team Partner with Infiniti Red Bull Racing Formula One Team

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EXNESS will become a Team Partner with Infiniti Red Bull Racing’s Formula One team. The partnership will begin on 1st January 2015 and the EXNESS logo will feature on the cockpit of the team’s Formula One cars.

Petr Valov, Director of EXNESS, said: “We are very proud to become a Team Partner with Infiniti Red Bull Racing. Both Red Bull and Formula One are two of the strongest and most exciting brands in the world, and the Infiniti Red Bull Racing team has a very similar philosophy to EXNESS - we are both young teams and very ambitious, and we share the same values of freedom and drive.”

Welcoming EXNESS as a Team Partner, Christian Horner, Team Principal of the Infiniti Red Bull Racing Team, said: “We are delighted that EXNESS is joining our team next year. Our approach as a team is to do things differently, with a strong commitment to quality and excellence. These are principles we share with EXNESS and we greatly look forward to our partnership during the upcoming season.”

This announcement by EXNESS follows a period of outstanding growth by the company and expansion across the globe. In September this year, EXNESS' trading volumes exceeded US$190 billion.


Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.

MAP Audit confirms EXNESS' record trading volume in September

Dear clients and partners,

EXNESS Group is pleased to announce that in September 2014 its clients' trading volume reached the record level of 191.38 billion USD. As is customary, the financial report has been certified by an independent external auditor*.

In the past month the trading volume has grown to 19.61 billion USD. The trading took place on the accounts of more than 38,000 EXNESS clients. The most popular financial instrument in September was EURUSD (90.7 billion USD – 47% of the total trading volume across all instruments). In second place was GBPUSD (44.4 billion USD), while USDJPY rounded out the top three (23.9 billion USD).

Download information about EXNESS trading volumes from 09/01/2014 to 09/30/2014, which have been certified by the audit company MAP Audit.

*MAP Audit (legal name Meritorius Audit Limited) is an independent member of the MAP S.Platis Group — one of the leaders in professional consultancy services in Europe's forex industry, offering solutions in a wide range of financial services: licensing, financial auditing, risk management consulting, etc.



Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.

Dear aiming4stars,

We have never provide with such service as you have described above. Please, check the information. It seems that you are talking about another forex-company.

Gas will "determine" the euro zone's future

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This week, the trilateral meeting on gas for Russia, the EU and Ukraine, which will be held on October 21 in Brussels, will be of high importance for the Europeans. If Ukraine really pays off a part of its debt for gas to the Russian Federation, we can expect a growth in demand for the euro, now acting as a risky asset. During the week, the EURUSD pair will probably test the 1.2900 level. In case the EU lifts the sanctions against the Russian Federation, the euro's growth could be hypothecated above the 1.3000 level, once defined by M. Draghi as being "fair" for the second currency in the world.

This week, the British pound may drop to around 1.6000 due to possible slowing down of the British economy's annual growth rates from 3.2% to 3.0% in Q3 2014.

After the USDJPY pair has tested the 2013 maximum at the 105.50 level, the dollar is likely to resume its growth up to 107.50 yen. On October 22, the dollar bulls should pay special attention to the data on consumer price inflation in the United States, whose growth rate in September is likely to remain at 1.7% per annum.

Some anxiety for the future of the commodity exchange was caused by the concerns of a slowdown in the Chinese economy in Q3 2014 from 7.5% to 7.2% in annualized terms. We believe that lowering of the Aussie to the annual support level of 0.8650 will attract new customers.



Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.

I have some issues with Exness...

Exness withdrawable balance shows that I have 655 THB on the account...
BUT
My MT4 statement shows interestingly something different...
Just alone on the last 4 trading days 696 THB pure profit...

note, there is internal transfer, and some trade only bonus involved, for simple show of point, even this profit vs balance will do the work.
Support, as usually wasn't much a support...and took a fantastic 3 and half hour chat to solve one IB issue, and not solve at all this balance problem.
Of course the issue was raised yesterday already, and got the usual that the specialist will get back to me within 24 hours...and of course that never happened...

So, all in all I believe as per MT4 profits on those last trades, + some balance was there to start with, + the internal deposit, I should have withdrawable balance of 793 THB...
vs. Exness showing 655 THB...a mere 20% difference...of course, not in my favour, to be sure.

Generally I think we can agree that those trades I could not make without any equity...bonus or not...and that the profit, even if made on bonus, is the traders.
Yet the support even failed to add up those MT4 closed trade results and comment where the difference is...

Let see if they manage to find that missing money for me. but as of now, I am extremely disappointed with support.
I saved the chat, but wont attach here, it is long and boring...3+ hours!!! Never even chat with friends that long!

Counted how many times I was on hold, waiting...13 times! That is right, 13!! Lucky, not!
The lonest was probably a meal break, 12 minutes...total waiting time during the chat 83 minutes!!

ps. there are no open trades on the account.

Dear profitfarmer,

Let me explain, how the calculation of the free margin goes in you Personal Area and in MetaTrader 4, I believe it would be helpful.

In you Personal Area, in the section "Bonuses" you may see the numbers of "Current bonus" and "Bonus compensation".

As you have shown in your post above, your MetaTrader free margin is 1097.570000 THB.

The value of "Current bonus" is 1135.516 and the value of "Bonus compensation" is 693.38 THB.
Your current bonus amount would be "Current bonus" - "Bonus compensation", which is 1135.516 - 693.38 = 442.14 THB.
This bonus amount (442.14) is included in your MetaTrader free margin, but it's not included in your Personal Area free margin, because you can trade using these funds, but according the rules of your bonus program, you can't withdraw your bonus.

MetaTrader free margin - Bonus amount = Personal Area free margin
In your case:
1097.57 - 442.14 = 655.43 THB

Thus the numbers in your MetaTrader and in your Personal Area are correct.

If you have any doubts in these calculations, I suggest you to provide your own calculations with the exact numbers, so it would be clear, what is the difference between our calculations.

Regarding your communications with our support team in Live chat, you should take into account, that checking the technical information usually takes more time, as support team specialist must contact the responsible specialists and provide the necessary information. In difficult situations or in cases, where the additional information is necessary, we ask for all the information we need from client in Live chat, and then inform the client via e-mail. But in your case the support team specialist had an attempt to explain all situation on-line and that took more time than usually.

Have a careful look on MT4 statement posted here, and add together the last 4 days of profit on there.
Once done, take your conclusion.
As it is, I don't care the bonus program talk, the profit should be matched!! as even profit made with bonus is profit the trader!

Here you repeat what the chat said, without as much as looking that statement! and that is annoying, really.
Do you want me to post here the chat log into clear view how much as the running in circles there, and that if 83 min waiting is normal, divided by 13 times!

As for the dispute, I would kindly ask that if there is some trader here, please kindly comment how much profit you count in my MT4 statement starting from 16th Oct till the 21th.
please guys help me out here, add those 1 numbers together, and post your result...obviously it would be the profit...what I made, and what is alone more then Exness propose as balance. Moreover, I am sure non will think that money is made with negative equity...thus real balance is > then profits made.

It is peanuts, sure, but now it is 5$, next time 5000...

I told before when problems arise, I will acknowledge the good, and I will fight the bad...and this isn't correct here!

Oh, and as a side note...
I fount the IB I went with Exness here on this forum...
www.exnessrebate.com

Just like to warn everyone that this IB is a scammer, and doesn't hold to the promise...ie. for over a week trading I haven't seen a cent rebate! Change initiated already.
AVOID THIS SCAM IB!

here we go, still in dispute with Exness...
there view...

Dear Client
I would like to inform that your
balance is correct, kindly check your balance once
again.Once you using bonus
program,company would added
bonus to free margin in MT4. Please seenthe calculation as
below :Current
bonus:1135.52 Bonus
compensation: 693.38 Current bonus amount
that is still available for trade and is only
shown in MT4 is 442.14 (current bonus -bonus compensation).Finally:MT
free margin: 1623.76
Available forwithdrawal (free
margin): 1181.620 THB MT free margin - Bonus amount
= PA free margin available for withdrawal That is
1623.76 - 442.14http://www.forexfactory.com/skypec2c://r/2041623.76 - 442.14
=1181.620 THB If
you have any question, please don't be hesitate to
contact usThank you for contacting
EXNESS Best regards,


my latest answer...and the final before turning this to forexpeacearmy.com forum, being the better platform for this discussion.


dear exness,

once and finally, have an open mind, and do look on my MT4 statement with eyes open to the details as well....
here is my last few days of MT4 statement...
I believe that we can agree a few things, namely
1. trading is impossible with zero balance
2. profits made with the account, even using the bonus for it as part of the margin...those profits are for the trader!!

now, work with me backward, to make things clear, keeping it mind, that equity could never be lower than 0 thb for the mentioned reason, and profit closed are the facts in MT4...and represent the min. current balance.

these trade profits/losses are...backward from today till the 16th..
.
oct.22.........72.76+118.00+23.22+31.99+291.53-11.31 = +526.19 thb
oct.21.........177.49-4.84+223.70-23.24+54.21+63.65 = +490.97 thb
oct. 20........90.23-3.88+9.97 = +96.32
oct.17.........internal transfer + exness deposit bonus on that...not art of the profit count, but certainly both, the internal transfer mors importantly, are +.
oct.16.........19.47+89.24 = +108.71 thb

total profit/loss the last days of trading/ no withdrawals made to be clear/ = +1222.19 thb!!!

Now, I kindly and last time ask exness to go with this data facts. if the personal area shows otherwise that cant be correct, balance cant be lower than the profit made, can it.
Then add to this balance the internal transfer, and the cash if any there left on the 15th. oct after the margin calls.

As a statement from my side, this issue was so far only mentioned in forexfactory.com forum. This is my final mail in this matter.
There are more open forums where I will raise this issue if things not solved, as I don't have other means to correct it.
Exness so far did a surprisingly high number of faults in my short time here, yet, I kept my faith, and things were solved, even if often took for a longer than expected time. This is yet another of that issue here.

regards

Dear profitfarmer,

We have sent all the facts to our technical specialist. Unfortunately, the detailed examination of your case will take some time. We will inform you about the results tomorrow.

Regarding this situation, our Partner Relations Department manager has contacted you via e-mail. You may explain the situation in details and we will initiate the corresponding measures.

thank you, yes, I got the mail regarding the IB problem.
and noted, that finally, after many effort and a very detailed last few days MT4 statement spoon fed to support, someone decided to have a closer look at it.

Dear profitfarmer,

The email regarding your case about free margin calculation was sent to your e-mail. We hope, everything will be clear now.

actually, 2 mails today...

1. marketing department made somehow my scam IB to pay up for at least the rebate...anyway, that issue is behind now, see 2.

2. Exness after few long days wait and few long chats finally decided to have a deeper look into my proof. Took some pointing, but for their credit, finally someone did the homework and stopped to give the canned replays, that all is fine.
Let me copy here the key line from the mail...

While examining your case we have found the mistake in calculation your bonus compensation, so the numbers regarding bonus and free margin have been changed.

Yes, can confirm, right now my balance and MT4 stat match. Apart from all my time wasted for running circles in the beginning, and made feel stupid at times when I claimed that the calculations must have a flow, as it is obviously had....I am happy with the outcome.
Thank you!

EXNESS and WWF have joined forces to restore rare and vanishing animal species

As part of projects to protect animals, EXNESS and WWF Russia have joined forces to restore the Persian leopard population in the Caucasus and the Siberian tiger population in central Sikhote-Alin. These special projects, which are being implemented with EXNESS' support, will help preserve and restore these subspecies.

Not long ago the Persian leopard was spread quite broadly in the Caucasus and inhabited virtually all of the region's mountainous areas, but due to intensified extermination at the end of the last century its numbers have fallen sharply. It has almost disappeared from Russia. In 2007 WWF Russia advanced an initiative to restore the rare leopard subspecies in the Russian Caucasus. With the participation of the Russian Academy of Sciences, a program was developed to restore (reintroduce) the Persian leopard to the Caucasus.

The program is being implemented by the Russian Ministry of Natural Resources and Ecology in collaboration with the Sochi National Park, the Caucasus Reserve, Russian Academy of Sciences' Institute of Ecological and Evolution Issues, World Wildlife Fund (WWF), and the Moscow Zoo. The restoration of the leopard population is not only a matter of concern for scientists and public agencies, but also people and businesses who want to demonstrate social responsibility.

The Siberian tiger has met a similar fate. The ongoing human-induced destruction of habitats and the poaching and illegal sales of tigers, and tiger body parts and derivatives seriously threaten the subspecies' fate. The new five-year program to preserve the tiger population at the Sikhote-Alin Reserve began by reinforcing the technical capabilities, expanding the size of the anti-poaching brigade, and monitoring the state of the Reserve.

In 2014 our company also joined the effort to protect and restore the population of rare animals. Thanks to EXNESS' support, WWF plans to continue the restoration of the Persian leopard by creating, in captivity, conditions similar to the natural environment in order to prepare a group of leopards to be released into the wild. In order to develop, animals require not only food and care, but also special structures that imitate the natural landscape and allow the leopards to develop their dexterity and strength. And to observe the leopards after their release into nature, the Fund and EXNESS will purchase special radio collars and equipment to broadcast information about the animals' movements.

EXNESS will also support WWF Russia's work to preserve the Siberian tiger. Specifically, the infrastructure at the Sikhote-Alin Reserve will be improved by cleaning paths for employees' movements and building at least four inspection huts on the Reserve.

EXNESS believes it is important and proper to support wildlife and thus assist the growth of the environment in which we live. EXNESS is proud to contribute to the restoration of the populations of rare animals and to partner with one of the world's largest independent nature conservation organizations.

Hi

I have installed MT4 from the EXNESS website and I couldn't find indicators folder. There is only script folder. I have build 745, is there any thing new with this version.

I have attached screenshot.