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FXCM Discussion

  • #5,021
  • Edited 6:38pm Sep 21, 2014 6:27pm | Edited 6:38pm
Posted the same question in the other unofficial thread. Figured it would be better to post here.

A new transfer here also. Curious about something and who I should contact or what I can do. The price on the chart and the price in the market watch differ. It is not much, but is enough to cause some confusion.


edit: answered in the other thread
Attached Image
Mark ... Everything you have been told is a LIE
  • #5,022
  • Edited 7:13am Sep 22, 2014 4:12am | Edited 7:13am
I think it's time for me to buy FXCM shares, look like this company is getting better everyday and there product is better then whats out there at the moment, back in the day they was the most dirtiest broker out there now they are the best and stomping out the competition with better product and service, kudos i must give credit where credit is do now if they can only get me my stop limit orders
  • #5,023
  • Sep 22, 2014 10:49am Sep 22, 2014 10:49am
Attention to FXCM US Clients

FXCM US platforms will now display raw spreads and mark-ups previously included in the spread will be separately displayed as a commission*.

These Super Tight Raw FX Spreads will be ideal for scalping while providing increased execution benefits to stop and limit orders.


http://i.imgur.com/LEy4YOa.png

Click here to view our live spreads.



As part of this introduction, we have also reduced client trading costs. We believe that this pricing model reflects FXCM's core business principals, offering direct access to quotes from multiple liquidity providers with no mark-up and transparent low commissions.


http://i.imgur.com/6qDMIQm.png

1 Listed spreads and commissions will not apply to some customer accounts due to their relationship with certain intermediaries.



*In some instances, accounts for clients of certain intermediaries are subject to a markup.
  • #5,024
  • Sep 22, 2014 11:42am Sep 22, 2014 11:42am
Hi Jason,

I have finally moved to FXCM, since the IBFX MT4 business was taken over last weekend. The live chat has probably been up to its ears answering questions from other transfers, so I'm posting my question here.

I am a money manager and am using TS2 to manage client accounts. When taking multiple positions, I have to key in position sizes for each of my clients each time. It is less than optimum, and is very prone to human error. Is there a way to get TS2 to remember the most recently used position sizes?

I have been told that there will be no auto generation of transaction statements, and each client will need to login to myfxcm to download their statements. Would it be possible to automate this, and have them sent out on a monthly basis ?

Thanks.
  • #5,025
  • Sep 22, 2014 11:56am Sep 22, 2014 11:56am
Quoting wlk1
Hi Jason, I have finally moved to FXCM, since the IBFX MT4 business was taken over last weekend. The live chat has probably been up to its ears answering questions from other transfers, so I'm posting my question here. I am a money manager and am using TS2 to manage client accounts. When taking multiple positions, I have to key in position sizes for each of my clients each time. It is less than optimum, and is very prone to human error. Is there a way to get TS2 to remember the most recently used position sizes? I have been told that there will...
Hi Wlk1,

I believe what you ask should be possible, but my colleagues in our IB department would be able to answer your questions best. They frequently handle such requests from money managers and can go over the different options with you. You mentioned that your account was transferred to FXCM this past weekend as part of our acquisition of IBFX accounts. Please send me a private message with the email address we have on file for your account along with your phone number and the best time of day for one of my colleagues in our IB department to follow up with you.

Thanks and welcome to FXCM!

Jason
  • #5,026
  • Sep 22, 2014 12:03pm Sep 22, 2014 12:03pm
hi all,
its not possible to create offline charts on FXCm-MT4, anybody know why is that?
Money is made by sitting, not trading. Jesse L. Livermore
  • #5,027
  • Sep 22, 2014 12:17pm Sep 22, 2014 12:17pm
Quoting sam69
hi all, its not possible to create offline charts on FXCm-MT4, anybody know why is that?
Hi Sam,

I just checked the offline chart functionality on my MT4 platform and it worked. Please provide more details about any issues you experience when trying to load offline charts.

Thanks,
Jason
  • #5,028
  • Sep 22, 2014 12:36pm Sep 22, 2014 12:36pm
Quoting Jason Rogers
{quote} Hi Sam, I just checked the offline chart functionality on my MT4 platform and it worked. Please provide more details about any issues you experience when trying to load offline charts. Thanks, Jason
hi jason,problem solved, thank you!
Money is made by sitting, not trading. Jesse L. Livermore
  • #5,029
  • Sep 22, 2014 12:40pm Sep 22, 2014 12:40pm
Quoting sam69
{quote} hi jason,problem solved, thank you!
I didn't do anything, but I'm glad that issue is resolved.
  • #5,030
  • Sep 22, 2014 12:55pm Sep 22, 2014 12:55pm
Quoting Jason Rogers
Attention to FXCM US Clients FXCM US platforms will now display raw spreads and mark-ups previously included in the spread will be separately displayed as a commission*. These Super Tight Raw FX Spreads will be ideal for scalping while providing increased execution benefits to stop and limit orders. {image} Click here to view our live spreads. As part of this introduction, we have also reduced client trading costs. We believe that this pricing model reflects FXCM's core business principals, offering direct access...
Jason, some questions on this

- When does this change take effect?
- I'm a Tier 1 Client and was told that a separate email will be going out to Tier 1 with the details on that commission structure as it's my understanding it's a bit lower?
- How do I get the commission information in my Summary and Open Positions area?
- How will the commissions be integrated in the online reports?

Thank you
  • #5,031
  • Sep 22, 2014 1:46pm Sep 22, 2014 1:46pm
Quoting yazzie
{quote} Jason, some questions on this - When does this change take effect? - I'm a Tier 1 Client and was told that a separate email will be going out to Tier 1 with the details on that commission structure as it's my understanding it's a bit lower?
Hi Yazzie,

I just spoke with Bryan Fletcher in our Private Client Group, and he'll be following up with you to discuss these details which are specific to your account setup.


Quoting yazzie
How do I get the commission information in my Summary and Open Positions area?
As an FXCM US client, you can view your commissions in your Open Positions tab. (If you do not see this tab on your Trading Station, go to View > Open Positions from the menu at the top left of the platform.) In the Open Positions tab, right click on any of the column headings (Ticket, Account, Symbol, etc.) and select Columns List.

http://i.imgur.com/KWs63DJ.png


Then make sure there is a check next to Com, so you can view the commissions column in your Open Positions tab.

http://i.imgur.com/QPbCLOV.png


In our next Trading Station update, we will make the Commission column on the Open Positions tab visible by default and will also be adding a Commission column to the Summary tab as well.


Quoting yazzie
How will the commissions be integrated in the online reports? Thank you
You can see your commissions on your Account Statement which is available on MyFXCM.com

http://i.imgur.com/O94tQC6.png

  • #5,032
  • Sep 22, 2014 4:59pm Sep 22, 2014 4:59pm
Quoting Jason Rogers
{quote} Hi Yazzie, I just spoke with Bryan Fletcher in our Private Client Group, and he'll be following up with you to discuss these details which are specific to your account setup. {quote} As an FXCM US client, you can view your commissions in your Open Positions tab. (If you do not see this tab on your Trading Station, go to View > Open Positions from the menu at the top left of the platform.) In the Open Positions tab, right click on any of the column headings (Ticket, Account, Symbol, etc.) and select Columns List. {image} Then make sure there...
Thanks Jason, when will the new price structure start for existing clients?
  • #5,033
  • Sep 22, 2014 5:32pm Sep 22, 2014 5:32pm
Quoting yazzie
{quote} Thanks Jason, when will the new price structure start for existing clients?
As one of our existing FXCM US clients, you will be receiving an email from our Operations department notifying you of the exact date when your specific account(s) will be switched to our new pricing.
  • #5,034
  • Sep 23, 2014 5:05am Sep 23, 2014 5:05am
FXCM MT4 didn't close at stop loss,also i wasn't able to close manually , 'too many requests', why is that?...
Money is made by sitting, not trading. Jesse L. Livermore
  • #5,035
  • Sep 23, 2014 10:04am Sep 23, 2014 10:04am
Quoting sam69
FXCM MT4 didn't close at stop loss,also i wasn't able to close manually , 'too many requests', why is that?...
Hi Sam,

The "too many requests" error you received seems to suggest that your initial stop order was still processing when your manual close order was received. In order to be certain though, please use this form to file a trade inquiry: http://www.fxcm.com/forms/trade-inqu...0000000MusRAAS

If you stop order did not execute correctly, the Trade Services Team will make the appropriate correction to your account.
  • #5,036
  • Sep 23, 2014 10:39am Sep 23, 2014 10:39am
Quoting Jason Rogers
{quote} Hi Sam, The "too many requests" error you received seems to suggest that your initial stop order was still processing when your manual close order was received. In order to be certain though, please use this form to file a trade inquiry: http://www.fxcm.com/forms/trade-inqu...0000000MusRAAS If you stop order did not execute correctly, the Trade Services Team will make the appropriate correction to your account.
...ok. filled the inquiry...but why is the live chat not available, everytime it shows only the 'offline chat'...
Attached Image (click to enlarge)
Click to Enlarge Name: chat.png Size: 30 KB
Money is made by sitting, not trading. Jesse L. Livermore
  • #5,037
  • Sep 23, 2014 11:01am Sep 23, 2014 11:01am
Quoting sam69
{quote} ...ok. filled the inquiry...but why is the live chat not available, everytime it shows only the 'offline chat'... {image}
Hi Sam,

I just tried connecting to our live chat service here in the US, and it was able to load.

http://i.imgur.com/9Zv8ikv.png

However, I notice your forum profile mentions you live in Mongolia. Have you used our live chat service in Mongolia in the past? I'll check with our techs to see if there are any issues they know of that could be preventing live chat from loading in Mongolia. In the meantime, please call us anytime 24 hours a day, if you require immediate assistance with your account: http://www.fxcm.com/support/contact-...0000000MusRAAS
  • #5,038
  • Sep 24, 2014 12:00am Sep 24, 2014 12:00am
Quoting Jason Rogers
{quote} Hi Sam, I just tried connecting to our live chat service here in the US, and it was able to load. {image} However, I notice your forum profile mentions you live in Mongolia. Have you used our live chat service in Mongolia in the past? I'll check with our techs to see if there are any issues they know of that could be preventing live chat from loading in Mongolia. In the meantime, please call us anytime 24 hours a day, if you require immediate assistance with your account: http://www.fxcm.com/support/contact-...0000000MusRAAS...
thanks jason, im still unable to live chat,my account was recently moved to fxcm /from ibfx/, so i have no experience with fxcm-chat, however i had no issues with ibfx-chat, just waiting for reply from fxcm-trade service...
Money is made by sitting, not trading. Jesse L. Livermore
  • #5,039
  • Sep 24, 2014 1:20pm Sep 24, 2014 1:20pm
Quoting Jason Rogers
{quote} Hi Wlk1, I believe what you ask should be possible, but my colleagues in our IB department would be able to answer your questions best. They frequently handle such requests from money managers and can go over the different options with you. You mentioned that your account was transferred to FXCM this past weekend as part of our acquisition of IBFX accounts. Please send me a private message with the email address we have on file for your account along with your phone number and the best time of day for one of my colleagues in our IB department...
Thanks Jason. I have received a reply regarding the statements. Hopefully they'll come through on the other requests too !
  • #5,040
  • Sep 24, 2014 5:36pm Sep 24, 2014 5:36pm
Quoting sam69
{quote} thanks jason, im still unable to live chat,my account was recently moved to fxcm /from ibfx/, so i have no experience with fxcm-chat, however i had no issues with ibfx-chat, just waiting for reply from fxcm-trade service...
Hi Sam,

Thanks for these additional details. I believe you're the first FXCM client I've ever spoken with from Mongolia.

I'll have our chat support look into whether there is any reason chat may be unavailable in your region. In the meantime, you should have heard back from the Trade Services Team regarding your case.

If you have any additional questions, please feel free to ask me in this thread or by sending me a private message.

Thanks,
Jason
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