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EXNESS official representative

  • #361
  • Aug 25, 2014 5:49am Aug 25, 2014 5:49am
Audit company confirms accuracy of EXNESS trading volumes for May-July 2014

Dear clients and partners,

We are pleased to inform you that in August 2014 EXNESS continues to publish detailed reports about its trading volumes, which have been certified by an independent external auditor.

EXNESS specialists are confident that this new standard for providing reliable financial information will contribute to more open and transparent business relationships on the forex market.

As before, the trading volume data was certified by the independent audit company Meritorius Audit Limited, which is part of the MAP S.Platis Group — one of the leaders in professional consultancy services in Europe's forex industry, offering solutions in a wide range of financial services: licensing, financial auditing, risk management consulting, etc.

The provided report contains information about trading in the period from May to July 2014, inclusive.

Download information about EXNESS trading volumes from 05/01/2014 to 07/30/2014, which have been certified by the audit company Meritorius Audit Limited.
  • #362
  • Aug 26, 2014 1:16am Aug 26, 2014 1:16am
Forecast for the week of 08.25.2014-08.29.2014

https://www.exness.com/images/etc/3981.jpg

Last week's speech by J. Yellen at Jackson Hole provided substantial support to the world's reserve currency in the FOREX market. The Chairman of the Federal Reserve said that in the event of a further improvement in the US labor market or a more rapid rise in inflation, an increase in the federal funds rate may happen sooner than it is expected by the FOMC now.

This week, pay attention to the August CPI in the euro zone. According to a number of forecasts, annual growth for this indicator can slow from 0.4% to 0.1%, which would require the ECB to further expand monetary stimulus in the euro zone. By the end of the week the EUR/USD pair may be reduced to the level of 1.3100

On Tuesday, British currency buyers will closely monitor the statistics on the number of permits issued for mortgage lending in the UK. In case of a July decrease of this index below 43.3 thousand, the pound may test the level of 1.6500. On the same day an unpleasant surprise lies in wait for buyers of the Kiwi. In case of the projected decline from 247 million to (-475 million) of New Zealand's trade balance in July, the NZDUSD pair risks falling back to its 0.8350 low of last week.

The USDJPY pair may rise to the level of 105.00 if the 104.20 high is renewed. American currency can be helped by data on the number of new home sales and the volume of orders for durable goods in the United States. We believe that the second estimate of the US GDP for the 2nd quarter of 2014 published on Thursday will not cause significant resonance in dollar assets.
  • #363
  • Aug 27, 2014 4:58am Aug 27, 2014 4:58am
EXNESS invites you to participate in a webinar entitled «How to benefit from bullish or bearish trends

http://cs616628.vk.me/v616628372/1d59d/ZWqrjTdSJ_4.jpg

EXNESS and the international agency Trading Central have been hosting world-class training webinars since May 2014. A new webinar, in which Clément Hirson will talk about how traders can earn money from bullish and bearish trends, will be held September 9, 2014.

Clément Hirson is a senior technical analyst at TRADING CENTRAL. He is in charge of the indices, equities and ETF for US and LATAM institutional buyside clients. Mr. Hirson received his Master degree of finance from the ESG Management School. He has over five years trading experience.

In the webinar, Clément Hirson will briefly discuss the basics of technical analysis, how to identify trends and figures, as well as provide concrete examples of trading strategies and real market situations. The "How to benefit from bullish or bearish trends" webinar will be held Tuesday, September 9, 2014, at 08:00 GMT +0. You can register for the webinar for free using the following link.

The number of participants is limited!
  • #364
  • Aug 27, 2014 7:10pm Aug 27, 2014 7:10pm
Quoting EXNESS
{quote} Dear ybfjax, Please, inform me what is your trading server? I will be ready to give you a comment after receiving this information. Thank you!
Exness Real 1

It looks like they fixed it now.
I understand 5 hours prior to Friday close + weekend the leverage is reduced. It is what happens on Sunday market reopen that is the problem. I will be looking over the next couple of weekends (sunday openings) to see if this bug is still active.

I will not be restarting any terminals the leverage should go back to the user-set account leverage stored in the user account settings.

------

The SMS issue. The SMS verification is tricky. The way Exness implements it now, I must select 'resend code' 3 times before I actually receive the code. I suggest allowing the user to input the name of the carrier. I should get the code the first time if it is sent to the correct phone # and the phone carrier is known in advance. This is for thailand anyway. Not sure why it never works the first time. We have to cycle through 3 times to get the first SMS message.
Measure trends automatically with zero lag
  • #365
  • Aug 28, 2014 3:52am Aug 28, 2014 3:52am
Quoting ybfjax
{quote} Exness Real 1 It looks like they fixed it now. I understand 5 hours prior to Friday close + weekend the leverage is reduced. It is what happens on Sunday market reopen that is the problem. I will be looking over the next couple of weekends (sunday openings) to see if this bug is still active. I will not be restarting any terminals the leverage should go back to the user-set account leverage stored in the user account settings. ------ The SMS issue. The SMS verification is tricky. The way Exness implements it now, I must select 'resend code'...
Dear ybfjax,

I understand your situation and to find a decision for you as soon as possible I would recommend you to contact our support team. In reference to the situation with SMS, you should provide our consultants with the number of your trading account and your telephone number with some details about your mobile provider. After that we will try to find a reason of the problem.

You may contact our specialists by choosing the most comfortable for you the way of connection.
  • #366
  • Aug 29, 2014 2:35am Aug 29, 2014 2:35am
Quoting ybfjax
{quote} The SMS issue. The SMS verification is tricky. The way Exness implements it now, I must select 'resend code' 3 times before I actually receive the code. I suggest allowing the user to input the name of the carrier. I should get the code the first time if it is sent to the correct phone # and the phone carrier is known in advance. This is for thailand anyway. Not sure why it never works the first time. We have to cycle through 3 times to get the first SMS message.
It happens, but I never met a situation when I should try to get sms 3 times. usually it takes 5 seconds and form the first time, rare - from the second.
Anyway these attempts don't take a lot of time.
  • #367
  • Aug 31, 2014 9:19pm Aug 31, 2014 9:19pm
Quoting EXNESS
{quote} Dear ybfjax, I understand your situation and to find a decision for you as soon as possible I would recommend you to contact our support team. In reference to the situation with SMS, you should provide our consultants with the number of your trading account and your telephone number with some details about your mobile provider. After that we will try to find a reason of the problem. You may contact our specialists by choosing the most comfortable for you the way of connection.
I have contacted the support team. And the leverage not resetting after the weekend problem happened again after the reopen this weekend (still at 1:200 instead of resetting to 1:2000). We'll see if support has a better solution than 'restart terminal', which does nothing btw. The account leverage is pushed to the client from the broker's servers, just like deposits and withdrawals are posted. These accounts are hosted on VPS and are always on.

I'll continue to post here if it happens again next weekend. Anyone else noticing this?

Quoting Elips
{quote} It happens, but I never met a situation when I should try to get sms 3 times. usually it takes 5 seconds and form the first time, rare - from the second. Anyway these attempts don't take a lot of time.
I did contact support; that's actually the first thing I usually do with a technical problem. I usually come to the forums to see if others are experiencing the problem and usually if the Exness support was unresponsive. Thai clients seem to be unique. What appears to happen is that the first request uses one SMS gateway. Then when you make a new request, it uses a different SMS gateway. So it is cycling through the the different gateways until it uses an SMS gateway that works. It does work....but on exness side it wastes SMSs and on the client side, it is a crude workaround. This SMS bug is a much smaller bug than the leverage not resetting after weekend bug, because at least you do get the SMS consistently after the 3rd cycles.

There was a time where you got the SMS after the first request; this started happening the last 4 months or so. Btw, it was Exness Support that originally instructed me to reattempt in series until I receive the SMS request and that was the solution to this day. I will be doing a new request later today that might require SMS confirmation....I will advise.
Measure trends automatically with zero lag
  • #368
  • Aug 31, 2014 11:21pm Aug 31, 2014 11:21pm
Dear ybfjax,

Would you be so kind, please, send me the number of your trading account on Real1 through PM on this forum or on my email: [email protected]
Thank you.
  • #369
  • Sep 1, 2014 5:36am Sep 1, 2014 5:36am
Forecast for the week of 09.01.2014 – 09.05. 2014

Last week the unified European currency dropped by 1 figure, which facilitated a slowing of the consumer price index in the Eurozone from 0.4% (y/y) to 0.3% (y/y), and an acceleration of GDP growth rates in the US in Q2 2014 to 4.2% (q/q). Last year the growth of the interest differential between 10-year US and German bonds from 92 basis points to 145 basis points triggered the gradual flow of capital from the Old World to the New World.

On Tuesday, the AUD/USD pair, which has not experienced special problems due to the Russian sanctions restricting exports of Australian food into the Russian Federation, will test the level of 0.9370 because Australia's key lending rate will likely be preserved at 2.50%.

This week market participants will pay close attention to the meeting of the ECB, where the key interest rate in the Eurozone is expected to be retained at 0.15%. However, Mario Draghi's subsequent soft rhetoric may throw the euro below the 1.3100 mark.

On Thursday, the Bank of England and its European counterpart will apparently refrain from changing the key interest rate, leaving it at 0.50%. Nevertheless, the British currency seems to continue to be under pressure amid August's likely slowdown of the business activity index in Great Britain's industrial and service sectors. The pound is in danger of dropping to last week's low of 1.6535.

Buyers of the USD/JPY pair await another gift on Friday: data on US employment and unemployment. The expected growth of NFPR by 200,000 given a drop in unemployment from 6.2% to 6.1% will likely support dollar-denominated assets. We expect the USD/JPY pair to continue to grow to the level of 104.50-105.00;
  • #370
  • Sep 1, 2014 5:43am Sep 1, 2014 5:43am
Quoting EXNESS
Dear ybfjax, Would you be so kind, please, send me the number of your trading account on Real1 through PM on this forum or on my email: [email protected] ("[email protected]") Thank you.
I will have the client send you an email.

Another very recent issue is with support emails. Over the last 2 weeks or so, we noticed that support emails that were sent in English were given replies in Thai language: Support/at/exness.com . We never asked for the Thai language replies.

It is a nice gesture to offer multilingual support, but this cannot be done without proper consideration and context. This is causing some confusion on both ends. I suggest as a start that the user be allowed to designate on a per-account basis what their default account language preference is. Then you can customize your responses more appropriately.

Also, the thai replies suggested that we 'restart mt4'. Oh dear. I don't even know if the 'real' tech support received the original emails detailing the problem.

Do you understand now why forums are sometimes used to communicate client issues? This stuff takes time, especially when requests have to be made several times for the same issue.
Measure trends automatically with zero lag
  • #371
  • Sep 2, 2014 4:17am Sep 2, 2014 4:17am
Quoting ybfjax
{quote} I will have the client send you an email. Another very recent issue is with support emails. Over the last 2 weeks or so, we noticed that support emails that were sent in English were given replies in Thai language: Support/at/exness.com . We never asked for the Thai language replies. It is a nice gesture to offer multilingual support, but this cannot be done without proper consideration and context. This is causing some confusion on both ends. I suggest as a start that the user be allowed to designate on a per-account basis what their default...
Dear ybfjax!

Thank you for your email. I have received the number of your trading account and have already given it to the specialists of our Technical department, I will publish their comment here. I also would like to remind you that margin requirements are calculated based on a trading account’s available funds or the leverage set by the client within 3 hours after the market opens.

I also would like to thank you for your suggestion concerning languages. I will pass this information to the specialists of the relevant department.
  • #372
  • Sep 3, 2014 10:17am Sep 3, 2014 10:17am
This last weekend I decided to test out some other broker options, as planning to change from my current broker...
If changing, why not test 2, one is XM.com's normal account, and the other I picked Exness's ECN.

Sunday the verification docs were uploaded, of course the same papers to both.
Gave it some time, since weekend doesnt count...

Come tuesday morning, XM's account verified, and ready to use, even a so called account manager gave a call today ( Wednesday) morning to tell it in person too.

And it is Wednesday night here, and Exness cant verify the address ( passport was done) since Monday, yes, the so called local (thai) support cant comprehend that my wife is not MR., and repeatedly call her SIR in the chat, even after pointed out, although in English, as we dont have thai keyboard.

To be honest, I start to regret my pick, as after the 2 chats and 1 call for a local support member Exness support comes down to be as unprofessional as any can come.
After all this headache probably will see thru the account, but guess better I regularly pray that no later problems with the account, as such useless support would faster drive me crazy than solve any, even basic problems.

Experiences differ, but wanted to share my not so good start with Exness, too.
there is always, always another trade!!
  • #373
  • Sep 5, 2014 6:38am Sep 5, 2014 6:38am
Quoting ybfjax
{quote} I will have the client send you an email. Another very recent issue is with support emails. Over the last 2 weeks or so, we noticed that support emails that were sent in English were given replies in Thai language: Support/at/exness.com . We never asked for the Thai language replies. It is a nice gesture to offer multilingual support, but this cannot be done without proper consideration and context. This is causing some confusion on both ends. I suggest as a start that the user be allowed to designate on a per-account basis what their .
​Dear ybfjax,

Regarding the case with the calculation of the leverage after the market opens, our specialists are fixing the issue now. We are sorry about this inconvenience. You will be informed about the results as soon as possible.

If you receive your SMS but only after several attempts, the only variant is making the new requests to activate different gateways. There could be also the possibility of the limitation by your mobile provider. You may contact him to check, whether he limits the SMS from his side or not.

We apologies for the inconvenience in contacting EXNESS support team. We really have multilingual specialists, and we answer to emails from the clients in Thailand in two languages, one of them is always English. It was made this way, so each client may choose, what language is more convenient to contact the support team. In this situation the support specialist has answered to you only in Thai language, what is incorrect. The corresponding work with this specialist is already conducted.
  • #374
  • Sep 5, 2014 6:41am Sep 5, 2014 6:41am
Quoting profitfarmer
To be honest, I start to regret my pick, as after the 2 chats and 1 call for a local support member Exness support comes down to be as unprofessional as any can come. After all this headache probably will see thru the account, but guess better I regularly pray that no later problems with the account, as such useless support would faster drive me crazy than solve any, even basic problems. Experiences differ, but wanted to share my not so good start with Exness, too.
Dear profitfarmer,
​
Please, provide me with the information about your trading account number and also about the date and time, when you had your negative experience in contacting EXNESS support team. You may send all the relevant information to [email protected].
​
We will examine the situation carefully and will take the corresponding measures.
  • #375
  • Sep 6, 2014 6:59am Sep 6, 2014 6:59am
Quoting EXNESS
{quote} ​Dear ybfjax, Regarding the case with the calculation of the leverage after the market opens, our specialists are fixing the issue now. We are sorry about this inconvenience. You will be informed about the results as soon as possible.
I will let my client know. At least you finally recognize that the problem does exist; that's good news . We will see again this sunday when trading resumes if the problem is fixed. If you dont hear back from me, you must assume it is still not fixed.
Quoting EXNESS
If you receive your SMS but only after several attempts, the only variant is making the new requests to activate different gateways. There could be also the possibility of the limitation by your mobile provider. You may contact him to check, whether he limits the SMS from his side or not.
We confirmed it is not the mobile provider. It is consistenly after the 3rd request. We will wait a couple of minutes after the first request and the second request. The 3rd request we get the sms within 5-10 seconds. And that code will be the correct one to unlock the next screen As I said before, it's not a huge deal, because at least it does work and the pattern is consistent each time. I was suggesting that some improvement be made. Usually you have to pay for each SMS sent anyway, so it might save Exness a little extra.

Quoting EXNESS
We apologies for the inconvenience in contacting EXNESS support team. We really have multilingual specialists, and we answer to emails from the clients in Thailand in two languages, one of them is always English. It was made this way, so each client may choose, what language is more convenient to contact the support team. In this situation the support specialist has answered to you only in Thai language, what is incorrect. The corresponding work with this specialist is already conducted.
Thanks. Will let client know.
Measure trends automatically with zero lag
  • #376
  • Sep 8, 2014 7:08am Sep 8, 2014 7:08am
Dear ybfjax,

The situation with the leverage had been fixed. Please, check it.

Our specialists have analyzed the situation with the SMS-service and found that our server tried to send the SMS on your telephone number on the 4th of Aug, but it was blocked by the the spam-filter from your mobile provider. We would recommend you to connect with your mobile provider and to ask them to disable the spam-filter on your telephone number. We believe that after this measure the problem will be solved.
  • #377
  • Edited 12:24am Sep 9, 2014 12:07am | Edited 12:24am
Hello Exness,

I just opened a live account with Exness. And I also opened a new trial account in the client area. The trial account number is 6212639 and I opted for a leverage of 1:2000 but the account only shows a leverage of 1:1000 in the MT4 after logging in.
Also I am not able to login to my Webtrader demo with the above mentioned account number.
Could you please help me with this.

Thank You,
Pavan
  • #378
  • Sep 9, 2014 12:09am Sep 9, 2014 12:09am
Forecast for the week September 8, 2014 – September 12, 2014

Despite the substantial easing of monetary policy in the euro zone, the cessation of warfare in the south-east of Ukraine will probably support EU countries' currencies this week. Given the weak August employment data outside the US agricultural sector, one can count on the correction of the EURUSD pair to the level of 1.3000, and the USDCHF pair - to the level of 0.9250.

On Tuesday, September 9, attention should be paid to the statistics on UK foreign trade and industrial production. The growth of UK trade balance from (-9.4 billion.) to (-9.1 billion.) expected in July, may lead to the pair GBPUSD testing the 1.6400 level.

The curtailment of the carry trade operations in the USDJPY pair will probably cause a downward revision of Japan's GDP in the 2nd quarter 2014 from 1.7% (m./m.) to -1.8% (m./m.). By the end of the week the pair is risking to be lowered to the level of 104.30.

After the July decline, an increase in lending in China expected in August, is likely to provide support for commodity and raw material assets. During the week, the rate of the "Aussie" can test the 0.9460 level, while the "Kiwi" can test the 0.8400 mark.
  • #379
  • Sep 9, 2014 1:25am Sep 9, 2014 1:25am
Quoting EXNESS
Dear ybfjax, The situation with the leverage had been fixed. Please, check it.
It was NOT fixed this weekend; leverage was still at 1:200 (shows as 1:100 in terminal) this monday. But the only way to know this is to see this coming weekend and see if leverage reverts to 1:2000 (shows as 1:1000 in terminal)

Quoting EXNESS
Our specialists have analyzed the situation with the SMS-service and found that our server tried to send the SMS on your telephone number on the 4th of Aug, but it was blocked by the the spam-filter from your mobile provider. We would recommend you to connect with your mobile provider and to ask them to disable the spam-filter on your telephone number. We believe that after this measure the problem will be solved.
I will have the client do this. But is there a standard # or address that all of your SMS come from? This way we could request that your number and contact info be whitelisted. You can PM this information if needed.

Also, Exness should be proactive in contacting these Thai carriers and finding out how to get whitelisted. I believe the carrier is AIS, but don't forget the other mobile carriers
Measure trends automatically with zero lag
  • #380
  • Sep 9, 2014 5:56am Sep 9, 2014 5:56am
Quoting pavan15589
Hello Exness, I just opened a live account with Exness. And I also opened a new trial account in the client area. The trial account number is 6212639 and I opted for a leverage of 1:2000 but the account only shows a leverage of 1:1000 in the MT4 after logging in. Also I am not able to login to my Webtrader demo with the above mentioned account number. Could you please help me with this. Thank You, Pavan
Dear pavan15589,

The current options for your trading account and real size of a leverage is shown in your Personal Area on the web-site of EXNESS. Technical capabilities of the MetaTrader 4 can allow to show the maximum leverage size only 1:1000.

Before you start working with EXNESS Webtrader you must set a web password for the account you will be trading with. This can be done in the "Settings" section of the specific account in your Personal Area on. I would recommend you to study more instructions before using Webtrader. You may find more information, following this link.

If you have any questions, I will be glad to help you.
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