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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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  • #1,541
  • Aug 14, 2014 6:23am Aug 14, 2014 6:23am
Quoting satish37
{quote} Yes I have account with them . What you said is true , it is one of the best broker. During news time their pateform hangs and requote problemis there . For day traders i think it is nice but for scallpers think twice as requote problem payout is fast and honest .
Dear satish37,

Specialists of EXNESS take all possible measures to ensure the quality of an order execution for all types of trading accounts. Nevertheless, re-quotes are possible in certain conditions.
Re-quotes are usually observed with an Instant Execution of orders during high volatility or low liquidity in the market, for example, when important economic news are released or trading sessions change. Despite of it, a trading with Instant Execution allows trader immediately enter into the market, and a broker executes the deal at the specified price.
To minimize the occurrence of re-quotes, you can take the following measures:

1. Please check the speed of your Internet connection, and close the programm which probably slows down the work of the device from which you can trade (for example, the current software updates, opening multiple programmes, applications, and so forth);
2. In MetaTrader 4 when you open the "Order", you can select an parameter of maximum deviation from quoted price, which will significantly reduce the risk of re-quotes;
3. Close positions or expert advisors which are not relevant at the moment;
4. We would recommend you do not trade on a high-volatile or low liquid market;
5. You may get a free service of VPS-hosting (remote server), which will provide the most rapid Internet connection;
6. You can change an instrument for trade and use trading with pending orders;
7. In addition, the company offers trading on Mini-accounts with the Market Execution, where requotes are completely excluded.

If you have some questions about an execution of orders, please send me all the necessary information for the examination of the situation (your trading account number, the numbers of the orders, the description of the situation) to e-mail: [email protected] or through PM on this forum. We will analyze the situation and give you a comment.
  • #1,542
  • Aug 14, 2014 6:28am Aug 14, 2014 6:28am
Quoting ifee12
can we withdraw the money in skrill with unverified account?
Dear ifee12,

Withdrawing of funds via Skrill is possible only after a verification of your documents.
  • #1,543
  • Aug 14, 2014 6:33am Aug 14, 2014 6:33am
Dear Exness
Can You Explain why you close This order 30 pip under my SL , When we haven't any News And haven't any GAP.
everybody can see in 1min Chart.



SL was 1313.4 but you close order On 1310.682
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  • #1,544
  • Aug 14, 2014 8:03am Aug 14, 2014 8:03am
Quoting EXNESS
{quote} Dear ifee12, Withdrawing of funds via Skrill is possible only after a verification of your documents.
Verifying Exness or Skrill or Both ?
Prachait Saxena
  • #1,545
  • Aug 14, 2014 10:19am Aug 14, 2014 10:19am
Dear Exness

2 positions on CLU- Exness closed my order 49 points after my SL(96.40-95.91) -another broker closed my position @96.40.

Exness increased my risk 50% more than my SL.

why?
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  • #1,546
  • Aug 14, 2014 4:09pm Aug 14, 2014 4:09pm
Quoting Payam52
Dear Exness 2 positions on CLU- Exness closed my order 49 points after my SL(96.40-95.91) -another broker closed my position @96.40. Exness increased my risk 50% more than my SL. why? {image} {image}
same problem bro.....

maybe because we are persian payam.
  • #1,547
  • Aug 15, 2014 2:08am Aug 15, 2014 2:08am
Quoting orang
Dear Exness Can You Explain why you close This order 30 pip under my SL , When we haven't any News And haven't any GAP. everybody can see in 1min Chart. SL was 1313.4 but you close order On 1310.682{image}{image}
Dear orang,

We analyzed the situation according to the information above and your trading account number.
The price for Stop Loss (1313.4000) in the order #48837595 got in the Gap so as a result Stop Loss was executed with a slippage. The order was executed according to the Gap rule.

Let me remind you that it's not an ordinary situation when Gap is always obvious on a candle chart in the terminal. There are many Gaps in the body of a candle but you can't see it by yourself. A candle is always built based on 4 main parameters: Open price, Close price, maximum price and minimum price. Alongside with these prices there are many other prices which are called tick prices. On the high-volatile instrument, such as XAUUSD, it's a common situation when in the body of a candle there are a few gaps because some of the tick prices could be missing in the body of a candle during its building. Please, pay attention that it mainly happens on the high-volatile instrument or when an important economical news are released, that is why trying to find Gap on a candle chart is not quite correct for analyzing a situation.
  • #1,548
  • Aug 15, 2014 2:14am Aug 15, 2014 2:14am
Quoting prachait
{quote} Verifying Exness or Skrill or Both ?
Dear prachait,

For making deposits and withdrawals via Skrill you should verify your documents at EXNESS. It's the usual procedure. What concerns a verification of your documents in Skrill during creating a E-wallet we can't give you any information and can recommend you to connect with the support of the Skrill.
  • #1,549
  • Aug 15, 2014 2:14am Aug 15, 2014 2:14am
Quoting Payam52
Dear Exness 2 positions on CLU- Exness closed my order 49 points after my SL(96.40-95.91) -another broker closed my position @96.40. Exness increased my risk 50% more than my SL. why? {image} {image}
Dear Payam52,

Unfortunately, I can't provide you with a comment without exact information. Please, send me the number of your trading account and the number of the order to my email: [email protected] or through PM on this forum. We will analyze it and give you a comment. Thank you for understanding!
  • #1,550
  • Aug 15, 2014 2:41am Aug 15, 2014 2:41am
Quoting EXNESS
{quote} Dear orang, We analyzed the situation according to the information above and your trading account number. The price for Stop Loss (1313.4000) in the order #48837595 got in the Gap so as a result Stop Loss was executed with a slippage. The order was executed according to the Gap rule.

Everybody attention
this gap rule is a uniqe gap that just exness see it. i asked about it from another brokers and haven't gap like it . exness guaranteed SL and have this GAP RULE for dosn't guaranteed SL .
  • #1,551
  • Aug 15, 2014 3:50am Aug 15, 2014 3:50am
Quoting EXNESS
{quote} Dear Payam52, Unfortunately, I can't provide you with a comment without exact information. Please, send me the number of your trading account and the number of the order to my email: [email protected] or through PM on this forum. We will analyze it and give you a comment. Thank you for understanding!
Thank you for response. I send PM with order info.
  • #1,552
  • Aug 15, 2014 5:09am Aug 15, 2014 5:09am
Quoting EXNESS
{quote} Dear ifee12, Withdrawing of funds via Skrill is possible only after a verification of your documents.
Thanks for reply.
but my id card in Urdu language so how can i verify my account .
In 1st level of verification withdraw possible?
  • #1,553
  • Aug 15, 2014 6:13am Aug 15, 2014 6:13am
Quoting orang
{quote} Everybody attention this gap rule is a uniqe gap that just exness see it. i asked about it from another brokers and haven't gap like it . exness guaranteed SL and have this GAP RULE for dosn't guaranteed SL .
Dear orange,

Let me remind you that different forex-brokers cooperate with different suppliers of quotations, liquidity providers as a result you may observe various quotes or trading conditions.
Moreover, before a registration of a trading account you agree with the EXNESS Client agreement and its addendum and your consent means that you have accepted all the rules of the company.
  • #1,554
  • Aug 15, 2014 6:13am Aug 15, 2014 6:13am
Quoting Payam52
{quote} Thank you for response. I send PM with order info.
Dear Payam52,

Thank you for the information! I have passed it to the specialists of our company. When the answer will be ready, I will publish the comment.
  • #1,555
  • Aug 15, 2014 6:14am Aug 15, 2014 6:14am
Quoting ifee12
{quote} Thanks for reply. but my id card in Urdu language so how can i verify my account . In 1st level of verification withdraw possible?
Dear ifee12,

To verify your documents as soon as possible I would recommend you to connect with the EXNESS Support Team by any convenient method.
  • #1,556
  • Aug 15, 2014 10:22am Aug 15, 2014 10:22am
Quoting EXNESS
{quote} Dear prachait, For making deposits and withdrawals via Skrill you should verify your documents at EXNESS. It's the usual procedure. What concerns a verification of your documents in Skrill during creating a E-wallet we can't give you any information and can recommend you to connect with the support of the Skrill.
Thanks for the update |
Prachait Saxena
  • #1,557
  • Aug 16, 2014 4:05am Aug 16, 2014 4:05am
Quoting EXNESS
{quote} Dear ifee12, To verify your documents as soon as possible I would recommend you to connect with the EXNESS Support Team by any convenient method.
Thanks for the update
  • #1,558
  • Aug 17, 2014 3:52pm Aug 17, 2014 3:52pm
Quoting aiming4stars
{quote} I think in that case slippage is defined by irregular spread, due to low liquidity market or spikey conditions
No, In the normal condition this case is happend. on that time market haven't any NEWS or any big move .
  • #1,559
  • Aug 18, 2014 1:39am Aug 18, 2014 1:39am
Dear Payam52,

Our specialists carefully studied the situation and gave the following comment.

Your order #61610180 on CLU4 got in the Gap so as a result Stop Loss was executed with a slippage. The slippage was 5 pips and the spread was 1 pip. The order was executed according to the Gap rule: "...if the price specified in the pending order falls into the gap, and the difference (absolute value) in points between the first market quote (after the gap) and the price of the order is equal to or exceeds a certain number of points (gap level) for a particular instrument, such an order will be executed at the first market quote that follows the gap. In all remaining cases the order execution price will correspond to the price specified in the order."

Let me remind you that slippages of stop-orders and slippages of limit-orders happen with the same frequency. For example, a slippage of Take Profit also takes place and a trader can get more profit in such case.
  • #1,560
  • Sep 8, 2014 6:14am Sep 8, 2014 6:14am
ECN demo some days ago .. Speechless.

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