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  • #4,301
  • Feb 18, 2014 10:21am Feb 18, 2014 10:21am
Quoting AndiFX
Hy guys! I trade with a small broker from my country, which doesn't use MT5, but i like to look at my candles on MT5 so i chose a broker from their list, choose a demo account, and look at the charts on MT%. The only problem is that i like to trade 4hr and 8hr candles that open at LONDON TIME, gmt 00. The only broker i found so far on MT5 that has candles that open at gmt00 is FXCM, BUT the problem is that I didn't find EURJPY or GBPJPY on their symbols list. And I would really like...
Hi Andi,

Welcome to the forum

FXCM used to offer an MT5 demo years ago when the platform was first launched but removed the download for the platform from our websites shortly after that due to lack of interest. I wasn't even aware that you could still choose FXCM as a demo option on the platform. That's probably the reason why you can't see certain currency pairs on the MT5 demo you have. We haven't supported that platform in years.

However, your interest in MT5 has gotten me curious. Is there a particular feature of MT5 you like that you could not find in the platforms FXCM currently offers?

Jason
  • #4,302
  • Feb 18, 2014 11:15am Feb 18, 2014 11:15am
Quoting love.l0ve
My order filled at 23:16 2/17/2014 at 5.439. But price feed (bid price) higher than that (5.467). So, where my 28 pips go? I'm sellingl this product {image}
Hi Love.l0ve,

I was following up with the Trade Services Team regarding your post and they told me that you've already filed a trade inquiry about this case which is great. You will receive a follow up from them as soon as the investigation into your trade is completed. If there was any error in our trade execution, they will make the appropriate correction to your account. In the meantime, I notice that the image in your previous post included your account and ticket numbers. For your own security, I encourage you to edit the image so your account and ticket numbers are no longer visible.

Jason
  • #4,303
  • Feb 18, 2014 12:25pm Feb 18, 2014 12:25pm
Hello Jason,

Quoting Jason Rogers
{quote} Hi Naddmer, Sorry for not replying to you sooner. I was out of the office yesterday for the Presidents' Day holiday here in the US. I've followed up with our trading desk, and they confirmed that the strange gap you saw on gold (XAU/USD) was due to a bad tick (an erroneous price) that came through the feed during 1 hour daily break in gold trading. The Trade Services Team is currently working to make corrections to any trades that were adversely affected by this error. If your own account was negatively impacted, you can complete a trade...
You're completely exculpated. Aside from that I was not affected by this bad tick. Neither good nor bad.

Those trading pauses like weekends and other low liquidity situations are inherently pretty prone to gaps and the gap risk is not remotely calculatable. So it's best practice for me to stay flat before such long pauses.

But I thought I'd share a good laugh.

Thanks anyway for the reply - and I hope you and your team had a chance to recover a bit from the Build 600 havoc.
Currently they meddle with a build 610 - after the 604 build was not too successful.

By the way: Are there any chances that Demo accounts at FXCM get the MT4 upgrades delivered way ahead from Live accounts?

Currently my demo account is on B600 - and my live account is on B509.

But before rolling the changes into Live I understandably would like to test the B610 on the demo account - which surely does introduce fixes - but might introduce new bugs as well.


Best wishes

Naddmer
  • #4,304
  • Feb 18, 2014 2:06pm Feb 18, 2014 2:06pm
Quoting Naddmer
I hope you and your team had a chance to recover a bit from the Build 600 havoc. Currently they meddle with a build 610 - after the 604 build was not too successful. By the way: Are there any chances that Demo accounts at FXCM get the MT4 upgrades delivered way ahead from Live accounts? Currently my demo account is on B600 - and my live account is on B509. But before rolling the changes into Live I understandably would like to test the B610 on the demo account - which surely does introduce fixes - but might introduce new bugs as well. Best wishes...
Hi Naddmer,

In the past it would have been possible to maintain different builds of MT4 on the same computer, however MetaQuotes disabled that ability awhile back. Now, the moment you restart the platform, it automatically checks with MetaQuotes to see if they require an update to a newer version. When that happens, all the copies of MT4 on your computer will be updated. At the time of this post, we're on Build 610, but changes have been coming quickly over the past few weeks.

Jason
  • #4,305
  • Feb 18, 2014 11:04pm Feb 18, 2014 11:04pm
Hi Jason,

Quoting Jason Rogers
{quote} In the past it would have been possible to maintain different builds of MT4 on the same computer, however MetaQuotes disabled that ability awhile back. Now, the moment you restart the platform, it automatically checks with MetaQuotes to see if they require an update to a newer version. When that happens, all the copies of MT4 on your computer will be updated. At the time of this post, we're on Build 610, but changes have been coming quickly over the past few weeks. Jason
Two installations on the same OS is no point for me as I'm running the different environments on different machines to get a really clean separation. Codes between those environments are shared by a versioning tool. The 509 in the live environment is currently frozen and I'm getting more and more sure that at the end of the B509 connectivity MT4 will be gone from my personal to do list.

But when this discussion about different environments on different (virtual) machines inspires other traders to separate Demo and Live systems then it's a positive effect.

How about plans to introduce cTrader at FXCM? Are there any?

Here in this thread

http://www.forexfactory.com/showthre...68#post7289668

are some screen shots and links to the software.

I know that Tradestation is the flagship of FXCM - but the automation of TS-II is a toughy.

Thanks for your swift reply and have a nice day


Naddmer
  • #4,306
  • Feb 19, 2014 6:21am Feb 19, 2014 6:21am
Quoting Jason Rogers
{quote} Hi Andi, Welcome to the forum FXCM used to offer an MT5 demo years ago when the platform was first launched but removed the download for the platform from our websites shortly after that due to lack of interest. I wasn't even aware that you could still choose FXCM as a demo option on the platform. That's probably the reason why you can't see certain currency pairs on the MT5 demo you have. We haven't supported that platform in years. However, your interest in MT5 has gotten me curious. Is there a particular feature of MT5 you like that...
Hello Jason and thanks for the reply! I used MT4 before but i chose MT5 because MT4 doesn't have 8HR charts, and i look at 4hr and 8hr charts
  • #4,307
  • Feb 19, 2014 9:27am Feb 19, 2014 9:27am
Jason ~

When sell limit orders are on the chart, what value is the price of the order a representation of? Does the bid need to reach this price to trigger the order, or the ask?

I always thought sell at the ask, buy at the bid. MT4 renders charts based off of the bid line. With this in mind, with the attached chart one has to wonder why this order did not fill? Order was placed at 1.37670. The two candles approaching the order have bid highs of 1.37665 and 1.37663. Generally the EUR/USD spread hangs around 1.8 but sometimes higher. If we assume a 1.8 spread, this would put the ask at 1.37683 and 1.37681 respectively. Both clear the orders ask sell price of 1.37670 with some change. By my read, this should have been filled.

If this exact same situation was in place, but instead 1.37670 was a stop for an order filled lower... would it have been triggered?
Attached Image (click to enlarge)
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  • #4,308
  • Edited 4:22pm Feb 19, 2014 3:57pm | Edited 4:22pm
Attention Traders in Germany, Switzerland and Austria

FXCM is about to begin a seminar tour of the following cities:

  1. FRANKFURT – Friday, 21 February at Frankfurt Marriott Hotel
  2. HAMBURG – Friday, 14 March at Hotel Atlantic Kempinski
  3. STUTTGART – Friday, 11 April at Hotel Le Meridien
  4. ZURICH – Friday, 23 May at Zurich Marriott Hotel
  5. VIENNA – Friday, 20 June at Hotel Am Konzerthaus - Gallery Collection

Registration is free but space is limited so reserve your seat today.

  • #4,309
  • Feb 19, 2014 5:17pm Feb 19, 2014 5:17pm
Quoting calderone
Jason, I traded the Australian news release at 730pm est. I made 2 trades, first was a loss as my sl was tagged. I re entered the trade and closed it for a profit. I took a screen capture, then noticed my trading information had changed a short time later. Any idea why? So far my account info hasn't changed but ????? First chart is a 1 min, second one is a 5 minute. Am I losing my mind.....lol Why would the pips be different by a timeframe. {image} {image}
Hi Calderone,

I had to ask one of our tech specialists for help with your question, since it was new to me as well

Notice that on your 5 minute chart, there is one larger green arrow above one of the candles. The fact that this arrow is larger than the others means there were multiple trades that took place during that candle and the value of 7 pips that you see next to the arrow represents the net profit or loss during that time. On your 1 minute chart, notice that all the arrows are small. That's because no more that one trade was open during any of the candles displayed. The reason you see different pip amounts next to the small arrows on the 1 minute chart and the one larger arrow on the 5 minute chart is because the former values are for individual trades while the latter value is for the net result of several trades.

Jason
  • #4,310
  • Feb 19, 2014 10:11pm Feb 19, 2014 10:11pm
Quoting Jason Rogers
{quote} Hi Calderone, I had to ask one of our tech specialists for help with your question, since it was new to me as well Notice that on your 5 minute chart, there is one larger green arrow above one of the candles. The fact that this arrow is larger than the others means there were multiple trades that took place during that candle and the value of 7 pips that you see next to the arrow represents the net profit or loss during that time. On your 1 minute chart, notice that all the arrows are small. That's because no more that one trade was open...
Thanks Jason! Now I know. I'm still getting used to the platform. It's all good, been an easy transition and I really like the features.

The only thing on my wish list is to be able to subscribe to more than 20 pairs at a time.

Thanks for the quick response.
  • #4,311
  • Feb 20, 2014 10:41am Feb 20, 2014 10:41am
Quoting calderone
The only thing on my wish list is to be able to subscribe to more than 20 pairs at a time.
DONE Just send an email to [email protected] referencing your account number and request that the 20-symbol restriction be removed. Note that this may require you to use more bandwidth on your internet connection since more price data will be sent to you for each symbol you add.
  • #4,312
  • Feb 20, 2014 11:17am Feb 20, 2014 11:17am
Quoting Jason Rogers
{quote} DONE Just send an email to [email protected] referencing your account number and request that the 20-symbol restriction be removed. Note that this may require you to use more bandwidth on your internet connection since more price data will be sent to you for each symbol you add.
WHOOOAAAA! Outstanding! Thanks Jason. Think I better increase my internet speed.
  • #4,313
  • Feb 20, 2014 11:57am Feb 20, 2014 11:57am
Hi Jason,

My FXCM Strategy, Highly Adaptable RSI on the 15 minute TF, gives me this message:

"Open order failed Due to a limitation in MT4, Peg orders are not available.
To change to another account type and enable Peg orders,
please contact FXCM Client Services. http://www.fxcm.com/fxcm-portal.jsp"

I am running my MT4 Demo account in TS2 mode in order to have a Trade Explorer on FF.

What does this message mean?

Thanks, AG
Do not dwell in the past, do not dream of the future, concentrate the mind.
  • #4,314
  • Feb 20, 2014 12:36pm Feb 20, 2014 12:36pm
Quoting AlbinaGrande
Hi Jason, My FXCM Strategy, Highly Adaptable RSI on the 15 minute TF, gives me this message: "Open order failed Due to a limitation in MT4, Peg orders are not available. To change to another account type and enable Peg orders, please contact FXCM Client Services. http://www.fxcm.com/fxcm-portal.jsp" I am running my MT4 Demo account in TS2 mode in order to have a Trade Explorer on FF. What does this message mean? Thanks, AG
Hi AG,

I checked with our techs, and the reason you're getting this error message is because you're trying to set a stop via the Trading Station platform in a manner that is not compatible with your MT4 account. For example, Trading Station accounts allow you to set server side trailing stops, while MT4 accounts do not. Also, Trading Station accounts allow you to say that you want to set a stop 50 pips away from the market price, instead of having to specify the price level of the stop order. Neither of these functions is available on your MT4 account, even if you log into your MT4 account via the Trading Station platform. It seems the strategy you are using is trying to use stop functionality that is only available on Trading Station accounts, not MT4 accounts. You can set a regular stop order with a specified price via Trading Station, since that type of order is possible on your MT4 account.

Jason
  • #4,315
  • Feb 20, 2014 2:52pm Feb 20, 2014 2:52pm
Quoting Jason Rogers
{quote} Hi AG, I checked with our techs, and the reason you're getting this error message is because you're trying to set a stop via the Trading Station platform in a manner that is not compatible with your MT4 account. For example, Trading Station accounts allow you to set server side trailing stops, while MT4 accounts do not. Also, Trading Station accounts allow you to say that you want to set a stop 50 pips away from the market price, instead of having to specify the price level of the stop order. Neither of these functions is available on your...
Thanks Jason, That seems to have done the trick, AG
Do not dwell in the past, do not dream of the future, concentrate the mind.
  • #4,316
  • Feb 20, 2014 6:46pm Feb 20, 2014 6:46pm
Quoting Venice
Jason ~ When sell limit orders are on the chart, what value is the price of the order a representation of? Does the bid need to reach this price to trigger the order, or the ask? I always thought sell at the ask, buy at the bid. MT4 renders charts based off of the bid line. With this in mind, with the attached chart one has to wonder why this order did not fill? Order was placed at 1.37670. The two candles approaching the order have bid highs of 1.37665 and 1.37663. Generally the EUR/USD spread hangs around 1.8 but sometimes higher. If we assume...
Jason... any comments on this?

I don't care about this particular order per se... as I've already been in and out of the market multiple times. I'm more interested in price function and its exact behavior... you know how computers are... very specific.
  • #4,317
  • Feb 21, 2014 6:38am Feb 21, 2014 6:38am
FXCM should start offering stock trading it is quiet obvious that the volatility is not in FX anymore.......
Enter Signature
  • #4,318
  • Feb 21, 2014 7:23am Feb 21, 2014 7:23am
Quoting johninthai
FXCM should start offering stock trading it is quiet obvious that the volatility is not in FX anymore.......
They do!

http://www.fxcmstocktrading.com/prem...count-desk.jsp
  • #4,319
  • Feb 21, 2014 10:06am Feb 21, 2014 10:06am
Quoting Venice
{quote} Jason... any comments on this? I don't care about this particular order per se... as I've already been in and out of the market multiple times. I'm more interested in price function and its exact behavior... you know how computers are... very specific.
Hi Venice, sorry not getting back to you sooner.

Quoting Venice
Jason ~ When sell limit orders are on the chart, what value is the price of the order a representation of? Does the bid need to reach this price to trigger the order, or the ask? I always thought sell at the ask, buy at the bid.
It's the reverse. You can sell at the bid price and buy at the ask price. MT4 charts show you the bid price, which you can confirm by comparing the price on your charts to the price in the bid column of the Market Watch window. You mentioned that your charts reached a high of 1.37665 at the time in question. Therefore, the reason your limit order to sell at 1.37670 was never reached is because the bid price never went that high.

If you ever have a limit order to buy, then that is the time you need to focus on the ask price. As you mentioned, the ask price is higher than the bid price due to the bid-ask spread. That's something you need to keep in mind when observing the price on your MT4 charts. Unlike the MT4 platform, FXCM's Trading Station platform allows you to view the ask price as well as the bid price on the charts. Your can use your MT4 login details to access Trading Station.
  • #4,320
  • Feb 21, 2014 10:09am Feb 21, 2014 10:09am
Ok, jason can somebody contact me then to transfer my account to a stock trading account ?
Enter Signature
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