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FXCM Discussion

  • #4,201
  • Jan 22, 2014 9:27am Jan 22, 2014 9:27am
Quoting PoundTrader
{quote} gee I thought the OP was fxcm

You'd of thought, nope some random thread they've hijacked LOL

Setting there own up would make more sense, but then I guess they'd be accused of censoring stuff and beaming personal charts to peoples computers to always go against there trades LOL


FXCM Rock by the way, never had an issue with them!
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #4,202
  • Jan 22, 2014 9:30am Jan 22, 2014 9:30am
Quoting Rulez
yes - i thought i lost internet connection but the platforms with other brokers are working - so fxcm definitely frozen

okay so I spoke to soon, 1 problem they've frozen, been looking at the chart and just not noticed LOL

Frozen through TradeInterceptor to which rules out just my demo account I use for charts playing up.
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #4,203
  • Jan 22, 2014 9:33am Jan 22, 2014 9:33am
Jason, what is FXCM's Policy when your platforms freeze up? If I was in profit in a trade and could not get out due to issues on your end I would expect to be compensated positively and if the trade is now negative to have the trade negated since I could not exit with profit?
  • #4,204
  • Jan 22, 2014 9:35am Jan 22, 2014 9:35am
Quoting yazzie
Jason, what is FXCM's Policy when your platforms freeze up? If I was in profit in a trade and could not get out due to issues on your end I would expect to be compensated positively and if the trade is now negative to have the trade negated since I could not exit with profit?

Don't worry, seen this before they will compensate you.
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #4,205
  • Jan 22, 2014 9:38am Jan 22, 2014 9:38am
  •  Tt74
  • | Joined Sep 2012 | Status: PUBLIC ARE STUPID IN ALL TF | 28 Posts
Same problem with TSII, mobile app and MT4. Other brokers work well. In most inopportune time collapses.
  • #4,206
  • Jan 22, 2014 9:40am Jan 22, 2014 9:40am
"market is closed" atm
wtf
  • #4,207
  • Jan 22, 2014 9:42am Jan 22, 2014 9:42am
It's all back and moving again, be happy!!


Anyone lost money because of it ??


Not in a trade here, maybe missed a GA long but hey!
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #4,208
  • Jan 22, 2014 9:42am Jan 22, 2014 9:42am
Yeah lol, market closed. I thought they just did that to me because was making too much demo money.:-)
  • #4,209
  • Jan 22, 2014 9:43am Jan 22, 2014 9:43am
Quoting Turveyd
It's all back and moving again, be happy!! Anyone lost money because of it ?? Not in a trade here, maybe missed a GA long but hey!

You cant put in orders.
  • #4,210
  • Jan 22, 2014 9:44am Jan 22, 2014 9:44am
Quoting yazzie
Jason, what is FXCM's Policy when your platforms freeze up? If I was in profit in a trade and could not get out due to issues on your end I would expect to be compensated positively and if the trade is now negative to have the trade negated since I could not exit with profit?
Nevermind, my TP Limit was hit while down and closed out
  • #4,211
  • Jan 22, 2014 9:47am Jan 22, 2014 9:47am
Quoting pbylina
{quote} You cant put in orders.
Might of had a order, in profit, which you'd of took which when re opened was at a loss.


But the odd broker glitch is all part of the game / risk element, think of the 99.98% they work perfectly, not the 0.02% they fail.
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #4,212
  • Jan 22, 2014 9:48am Jan 22, 2014 9:48am
Quoting pbylina
FXCM Frozen?
Quoting deepak925
{quote} Yup same here..
Quoting Rulez
yes - i thought i lost internet connection but the platforms with other brokers are working - so fxcm definitely frozen
Quoting Turveyd
{quote} okay so I spoke to soon, 1 problem they've frozen, been looking at the chart and just not noticed LOL Frozen through TradeInterceptor to which rules out just my demo account I use for charts playing up.
Quoting yazzie
Jason, what is FXCM's Policy when your platforms freeze up? If I was in profit in a trade and could not get out due to issues on your end I would expect to be compensated positively and if the trade is now negative to have the trade negated since I could not exit with profit?
Quoting Tt74
Same problem with TSII, mobile app and MT4. Other brokers work well. In most inopportune time collapses.
Quoting 21vs7
"market is closed" atm wtf
Quoting pbylina
{quote} You cant put in orders.
Hi Everyone,

As you have already mentioned, some clients are currently unable to connect to their platforms. However, you can call our Trading Desk to place or modify your orders over the phone by dialing one our international toll-free numbers.

I apologize for the inconvenience. We are working to restore connections to clients who are currently unable to connect. If you have trades impacted by this issue, please complete a trade audit form at the following link which will also provide you with the latest updates regarding this tech issue: www.fxstatus.com

Jason
  • #4,213
  • Jan 22, 2014 9:59am Jan 22, 2014 9:59am
Quoting Turveyd
It's all back and moving again, be happy!! Anyone lost money because of it ?? Not in a trade here, maybe missed a GA long but hey!

Quoting yazzie
{quote} Nevermind, my TP Limit was hit while down and closed out
Hi Everyone,

As you already mentioned, our techs tell me that connection has been restored for all affected clients. If anyone is still having connection issues, please let me know. If you had any live trades that were negatively impacted by this issue, please complete a trade audit form at the following link: www.fxstatus.com

I apologize again for this inconvenience

Jason
  • #4,214
  • Jan 22, 2014 10:24am Jan 22, 2014 10:24am
Quoting allisonmagic
{quote}you can tell me i'm stupid or i don't know what i'm saying and you make millions and the brokers are your best friends.. well you sound like a broker to me. trading someone else's money, you sound like a money grubbing hedge fund taking profit no matter if the customer loses or wins. that's exactly what you sound like to me. Which now makes sense why you are defending brokers.
I don't love brokers, on the contrary, I hate their guts, that is why i trade in a way that they have a very hard time screwing with my positions. I use the 4hr chart and have a 400 pip stop loss. Ive been unbelievably successful for over 4 years now(by the way i started trading late year 2000) What I feel for you actually is raw Pity! If you've not been able to grasp the concept of margin, leverage and lots relative to your account balance then you shouldn't even be trading in the first place.
  • #4,215
  • Jan 22, 2014 11:42am Jan 22, 2014 11:42am
Re the downtime earlier - I suspect it's something to do with a move to micro accounts, or decimalization of symbols previously integer? Since coming back up when I try to change the limit on open orders in TS2 the limit now increments (on UK100) by 0.1. Before the down time it only changed by 1.

My fellow trader had a similar problem with an MT4 demo account 3-4 weeks ago when all the trade balances were suddenly divided by 10! Not great, as the demo account was being used to demonstrate profits to potential investors. After LOADS of emails back and forth, got this reply:

"Okay, after much thought and dissection I have figured out that we have just enabled Microlots on CFD's as of the past month. We are still in the middle of rolling it out and this is why you wont see it on live servers as of now if im not mistaken. "
A bit of a left-hand/right-hand problem there I think.

Re the changed balances, got this:
"Due to the micronization we have basically made it a 1/10 of what it was. You would need to place 10x the amount in volume to get the profit line you are looking for."

No issues with FXCM as a broker at all. Great execution - I just wish changes would be communicated before they were implemented and not left for us to react and try to sort out what's going on.

My real worry (as it affects my trading strategy) is it seems the FTSE100 prices are going to be decimalized - I emailed several weeks ago asking the question but no response. Suppose I had better chase.

At the same time still trying to get my girl friend's account opened as an MT4 account (yes it needs to be a separate account if not using TS2) , despite various emails they don't seem to grasp it and tell us her demo account is ready. Not sure how we're going to deposit real funds into that but hey-ho!

And I still like FXCM as a broker. Honest!
Full-time trader and loving it!
  • #4,216
  • Jan 22, 2014 5:01pm Jan 22, 2014 5:01pm
Quoting Digitalis
Re the downtime earlier - I suspect it's something to do with a move to micro accounts, or decimalization of symbols previously integer?
I don't have all the details from our tech team yet, but I'm pretty sure the tech issue earlier today was not due to CFD micronization*, since even US accounts were affected.

* FXCM is planning to offer smaller trade sizes for oil and stock index CFDs, so that in the near future clients will be able to risk as little as 10 cents per point instead of the current $1 per point minimum.

Please let me know if you have any questions related to this. You mentioned being concerned about FTSE100


Quoting Digitalis
At the same time still trying to get my girl friend's account opened as an MT4 account (yes it needs to be a separate account if not using TS2) , despite various emails they don't seem to grasp it and tell us her demo account is ready. Not sure how we're going to deposit real funds into that but hey-ho! And I still like FXCM as a broker. Honest!
Please send me a PM with the email address your girlfriend put on her application. I'll follow up with our Operations department and have them email her a status update.
  • #4,217
  • Jan 22, 2014 5:43pm Jan 22, 2014 5:43pm
Thanks JR, have PM'd you.
Full-time trader and loving it!
  • #4,218
  • Jan 23, 2014 4:42am Jan 23, 2014 4:42am
I believe I must write a piece on FXCM's delay yesterday, which I believe it is pathetic and I have observed some very significant issues from them. First and foremost, it was definitely FXCM's issue and not our internets as a connection via mobile, desktop and the web terminal failed to materialise please keep in mind that the mobile connection is a board band connection from the mobile company and not the wifi. All people throw up is a toll-free number when these things happen, but I must say that, a toll-free number does not solve the issue, there are no sources to observe price movements on the FXCM platform and it is not the client's responsibility to actually go and call up the dealing desk and ask for a quote every 5 seconds and have no idea how charts look like and how the technicals are shaping up to be. Basically, what I have observed is that once when I have logged onto another family member's account, one with a much smaller deposit and it logged on fine with no difficulty, but once when it went back to my bigger sized account which was running a 5 million trade, it failed to materialise and it didn't even let me logon, so my question is to everyone, if one API is having an issue all accounts are affected, this is not seen to be the issue and especially when other accounts could be logged onto. The freeze happened during Bank of Canada Rate decision, which requires a lot of questions to be asked. I am hugely dissatisfied with this as this is not something one would expect from FXCM and I have also submitted a trade inquiry. I believe FXCM should owe us a good explanation and a solution to their issue and we should not be held responsible for it at all.
  • #4,219
  • Jan 23, 2014 7:53am Jan 23, 2014 7:53am
Hi Jason.

I'm a bit worried because what have been happening lately.

Twice this month we have had data loss (missing candles) when the market opens. That affects trendlines, and indicators calculations. I know this issues have been fixed, but still, I see sometimes there is no evidence of gaps in some instruments, which are there in MT4 demo accounts.

Now, this morning I exported to Excel data from a monthly XAUUSD chart to create a yearly chart, and I was shocked to find out that only since 2009 data is complete.

There are 3 months missing from 2008, and every single year before 2009 has incomplete data.

Please, report this so it can be fixed as soon as possible.


Look at this:
* "Cuenta" is spanish for "Count"



Year
Cuenta 2014
1
Cuenta 2013
12
Cuenta 2012
12
Cuenta 2011
12
Cuenta 2010
12
Cuenta 2009
12
Cuenta 2008
9
Cuenta 2007
8
Cuenta 2006
9
Cuenta 2005
10
Cuenta 2004
9
Cuenta 2003
9
Cuenta 2002
8
Cuenta 2001
8
Cuenta 2000
10
Cuenta 1999
9
Cuenta 1998
9
Cuenta 1997
9
Cuenta 1996
7
Cuenta 1995
9
Cuenta 1994
10
Cuenta 1993
9
Cuenta 1992
9
Cuenta 1991
8
Cuenta 1990
8
Cuenta 1989
9
Cuenta 1988
9
Cuenta 1987
9
Cuenta 1986
9
Cuenta 1985
8
Cuenta 1984
8
Cuenta 1983
10
Cuenta 1982
9
Cuenta 1981
9
Cuenta 1980
9
Cuenta 1979
8
Cuenta 1978
9
Cuenta 1977
10
Cuenta 1976
9
Cuenta 1975
9
Cuenta 1974
8
Cuenta 1973
8
Cuenta 1972
10
Cuenta 1971
9
Cuenta 1970
9
Cuenta 1969
9
Cuenta 1968
7
Cuenta 1967
9
Cuenta 1966
10
Cuenta 1965
9
Cuenta 1964
9
Cuenta 1963
8
Cuenta 1962
8
Cuenta 1961
9
Cuenta 1960
9
Cuenta 1959
9
Cuenta 1958
9
Cuenta 1957
8
Cuenta 1956
8
Cuenta 1955
10
Cuenta 1954
9
Cuenta 1953
9
Cuenta 1952
9
Cuenta 1951
8
Cuenta 1950
9
Cuenta 1949
10
Cuenta 1948
9
Cuenta 1947
9
Cuenta 1946
8
Cuenta 1945
8
Cuenta 1944
10
Cuenta 1943
9
Cuenta 1942
9
Cuenta 1941
9
Cuenta 1940
7
Cuenta 1939
9
Cuenta 1938
10
Cuenta 1937
9
Cuenta 1936
9
Cuenta 1935
8
Cuenta 1934
8
Cuenta 1933
9
Cuenta 1932
9
Cuenta 1931
9
Cuenta 1930
9
Cuenta 1929
8
Cuenta 1928
8
Cuenta 1927
10
Cuenta 1926
9
Cuenta 1925
9
Cuenta 1924
9
Cuenta 1923
8
Cuenta 1922
9
Cuenta 1921
10
Cuenta 1920
9
Cuenta general
847
Attached File(s)
File Type: xml xau monthly.xml   575 KB | 529 downloads
  • #4,220
  • Jan 23, 2014 12:46pm Jan 23, 2014 12:46pm
hey Jason
any chance for fxcm uk to add cTrader as platform, humankind loves it.


should I start a petition on this issue-)
always draw trendlines
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