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EXNESS official representative

  • #181
  • Oct 30, 2013 1:59am Oct 30, 2013 1:59am
Quoting EXNESS
The limit on open positions has increased for EXNESS Mini accounts The maximum number of open positions allowed for Mini accounts has increased to 100. This change will let our clients significantly expand their arsenal of trading strategies. Due to its convenient online trading, the Mini account is very popular among EXNESS clients. The maximum leverage for this type of trading account is 1:2000 and the size of minimum initial deposit is quite small. Not surprisingly, many traders specifically choose Mini...
Hi EXNESS,

How about the maximum total number of lots opened, I heard the limit is 3 LOTS, is this still the case?
bit . ly/fantestimonials
  • #182
  • Oct 30, 2013 2:31am Oct 30, 2013 2:31am
Dear Exness representative,

Can you please give detailed answer in the thread http://www.forexfactory.com/showthread.php?t=454274 about customers protection. I would like to hear how clients of your CySec and NZ company are protected from bankruptcy. Who is the coverd clients and what is the maximum amount. Thanks in advance. If it will be easier for you you can aswer here and I will copy your answer. Thanks in advance.
  • #183
  • Oct 31, 2013 3:20am Oct 31, 2013 3:20am
Quoting Max FX
Dear Exness representative, Can you please give detailed answer in the thread http://www.forexfactory.com/showthread.php?t=454274 about customers protection. I would like to hear how clients of your CySec and NZ company are protected from bankruptcy. Who is the coverd clients and what is the maximum amount. Thanks in advance. If it will be easier for you you can aswer here and I will copy your answer. Thanks in advance.
Dear Max FX!


Our company guarantees the safety of funds by its internal financial policy. To provide the fulfilment of its obligations before clients the EXNESS company always hedges positions at the major banks and brokers.

The segregation of the clients' funds from the company funds is obligatory rule for EXNESS. Moreover the EXNESS company always keeps its funds on the segregated accounts in number that exceeds the financial obligations before its clients. It means that in case of one time clients' demand of withdrawing funds from their accounts, the company will be able to pay. Our financial department thoroughly monitors the balances on company accounts and timely replenish them.

The funds of EXNESS clients are also protected by the raised registered capital of the company, as well as the reserve funds that are required by the licences and regulatory bodies. EXNESS NZ is licensed and regulated by Financial Dispute Resolution (FDR) and EXNESS CY is licensed and regulated by Cyprus Securities and Exchange Commission (SyCEC). They constantly check the EXNESS company for compliance with rules of the regulatory body. Another important thing is that SySEC has a compensation fund, in which our company takes part. It means that every client of the company is protected by 20 000 euro.
  • #184
  • Oct 31, 2013 4:02am Oct 31, 2013 4:02am
Quoting EXNESS
{quote} Dear Max FX! Our company guarantees the safety of funds by its internal financial policy. To provide the fulfilment of its obligations before clients the EXNESS company always hedges positions at the major banks and brokers. The segregation of the clients' funds from the company funds is obligatory rule for EXNESS. Moreover the EXNESS company always keeps its funds on the segregated accounts in number that exceeds the financial obligations before its clients. It means that in case of one time clients' demand of withdrawing funds from their...
Thank you for the answer.

Do you keep you financials public so clients and potential traders know more about your company and check that you wrote "funds on the segregated accounts in number that exceeds the financial obligations"

Can you please clarify about compensation fund rules. Will absolutely any retail client regardless of his/her citizenship or residency be able to claim for these 20 000 in case Exness won't be able to meet its financial obligations?

And please give straight answer to my question about you NZ entity. Do you have any compensation fund for clients who opened account there?

Thanks in advance.
  • #185
  • Nov 1, 2013 1:10am Nov 1, 2013 1:10am
Quoting Max FX
{quote} Thank you for the answer. Do you keep you financials public so clients and potential traders know more about your company and check that you wrote \\\\\\\\"funds on the segregated accounts in number that exceeds the financial obligations\\\\\\\\" Can you please clarify about compensation fund rules. Will absolutely any retail client regardless of his/her citizenship or residency be able to claim for these 20 000 in case Exness won't be able to meet its financial obligations? And please give straight answer to my question about you NZ entity....
Dear Max FX!


As a non-publicly traded company, we are not obliged to make our financials public.

Yes, any retail client regardless of his/her citizenship or residency is able to receive 20 000 euro in case of the company bancruptcy. The list of non-covered clients you can find here: https://www.exness.eu/download/CY/INVESTOR_COMPENSATION_FUND.pdf.

Unfortunately, such method of protecting clients funds as the compensation fund is foreseen only in SyCEC, but not in FDR. However the clients of EXNESS NZ shouldn't worry about the safety of their funds because smart financial policy of the company almost fully eliminates the possibility of bankruptcy.
  • #186
  • Nov 1, 2013 6:11am Nov 1, 2013 6:11am
Quoting ForMeFact0ry
{quote} Hi EXNESS, How about the maximum total number of lots opened, I heard the limit is 3 LOTS, is this still the case?
Dear ForMeFact0ry!

There is limit for maximum cumulative volume of positions only on cent accounts. It is equal to 10 cent lots. There is no any limit on Mini, Classic and ECN accounts.
  • #187
  • Nov 8, 2013 5:08am Nov 8, 2013 5:08am
Global update of the Personal Area

Dear clients and partners!

We would like to inform you that, beginning 11/12/2013, a global update of your Personal Area will take place at EXNESS. All client accounts opened using the same email address will now be managed under a single Personal Area. It will be possible to register new trading and demo accounts in your new Personal Area.

We strongly believe that it will be faster and easier for you to manage your accounts in the new Personal Area.

The change of the new Personal Area will start 11/12/2013when you first log in into your Personal Area. During this process, all of your accounts that were created using the same email address will be united in a single Personal Area and you can set a password for your Personal Area. Your email address will be the login for your new Personal Area.

Dear Clients! If you have any questions regarding the conversion to the new Personal Area, please, contact our technical support.

As ever, we will make all the efforts to do everything for your convenience. We eagerly await the continuation of our mutually beneficial cooperation!
  • #188
  • Nov 10, 2013 11:27pm Nov 10, 2013 11:27pm
Quoting aiming4stars
{quote} What if I opened account for a friend, using a different email address? I trade for myself but also for him, so I connected in both personal area many times. Will it be merged?
Dear aiming4stars!

No, these two accounts will not be merged, because the main condition of merging accounts in the new Personal Area is the same email address.
  • #189
  • Nov 20, 2013 6:01am Nov 20, 2013 6:01am
Why it takes so long to access EXNESS website? www.exness.com
It takes at least 10min to load the homepage.
And it takes 15min more to log in the website.
Why ?
  • #190
  • Nov 20, 2013 9:28pm Nov 20, 2013 9:28pm
Quoting ShepherdL
Why it takes so long to access EXNESS website? www.exness.com It takes at least 10min to load the homepage. And it takes 15min more to log in the website. Why ?
I jut checked, the site is fine for me, I am in Asia.

Now 12 hrs ago, I was trading in the US session. It was around 11.30 pm my local time and yet again EXNESS SERVER HAD "NO CONNECTION" FOR FOUR - FIVE MINUTES. THINGS LIKE THIS PISS ME OFF!

Of course, exness will never believe me, I'm just a client with no proof. Well, here's a picture side by side with FxPro MT4 platform : (Image attached below)

Anyway, I was busy trading last night, so I have some time to run my mouth today...

I really do not like to trade other brokers, but I have to... this has happen about less than 10 times since I start using exness in Nov 2012.

I'll load my FxPro account soon.

http://content.screencast.com/users/...h%20Exness.jpg
Attached Image(s) (click to enlarge)
Click to Enlarge Name: Disappointed with Exness.jpg Size: 118 KB
Click to Enlarge Name: Disappointed%20with%20Exness.jpg Size: 118 KB
bit . ly/fantestimonials
  • #191
  • Nov 20, 2013 10:01pm Nov 20, 2013 10:01pm
Quoting ShepherdL
Why it takes so long to access EXNESS website? www.exness.com It takes at least 10min to load the homepage. And it takes 15min more to log in the website. Why ?
Dear ShepherdL!

I apologize for this inconvenience. On 19th of November our clients could have some temporary difficulties with the access to the official website by the reason of unscheduled maintenance work which was conducted by the Internet service provider of our company. Now the website works in the ordinary course.
  • #192
  • Nov 20, 2013 10:14pm Nov 20, 2013 10:14pm
Quoting ForMeFact0ry
{quote} I jut checked, the site is fine for me, I am in Asia. Now 12 hrs ago, I was trading in the US session. It was around 11.30 pm my local time and yet again EXNESS SERVER HAD "NO CONNECTION" FOR FOUR - FIVE MINUTES. THINGS LIKE THIS PISS ME OFF! Of course, exness will never believe me, I'm just a client with no proof. Well, here's a picture side by side with FxPro MT4 platform : (Image attached below) Anyway, I was busy trading last night, so I have some time to run my mouth today... I really do not like to trade other brokers, but I have to......
Dear ForMeFact0ry!

Thank you very much for notifying us about this situation. I have passed your information to our Technical Department, they will carefully studied this situation in details. Please, would you be so kind, remind me your trading account number to my email address: [email protected] or through PM on this forum. When the results are ready, I will inform you as soon as possible.
  • #193
  • Nov 21, 2013 3:12am Nov 21, 2013 3:12am
Quoting EXNESS
{quote} Dear ForMeFact0ry! Thank you very much for notifying us about this situation. I have passed your information to our Technical Department, they will carefully studied this situation in details. Please, would you be so kind, remind me your trading account number to my email address: [email protected] or through PM on this forum. When the results are ready, I will inform you as soon as possible.
Hi Maria, you are most welcome. Please understand that traders are mostly busy, if I had more time, this thread will be flooded with my feedbacks.

I am glad to hear that you have passed my information to your Technical Department, please reply in this thread the details and their findings and their results.
bit . ly/fantestimonials
  • #194
  • Nov 21, 2013 4:04am Nov 21, 2013 4:04am
Quoting ForMeFact0ry
{quote} Hi Maria, you are most welcome. Please understand that traders are mostly busy, if I had more time, this thread will be flooded with my feedbacks. I am glad to hear that you have passed my information to your Technical Department, please reply in this thread the details and their findings and their results.
Dear ForMeFact0ry!

You forgot to send me the number of your trading account. We can't do anything without it.
  • #195
  • Nov 26, 2013 1:26pm Nov 26, 2013 1:26pm
You said that you have passed my
information to your Technical Department, and now you need my trading account number?

could you please just reply in this thread the whatever your technical department said? the details and their findings and their results?

thank you for your transparency.
bit . ly/fantestimonials
  • #196
  • Nov 26, 2013 10:06pm Nov 26, 2013 10:06pm
Quoting ForMeFact0ry
You said that you have passed my information to your Technical Department, and now you need my trading account number? could you please just reply in this thread the whatever your technical department said? the details and their findings and their results? thank you for your transparency.
Dear ForMeFact0ry!

Yes, I had given your information to our Technical Department. Our specialists replied me that for examination of your situation they need your trading account number.

I remind you that you can send your trading account number to my email address: [email protected] or through PM on this forum
  • #197
  • Dec 8, 2013 10:44pm Dec 8, 2013 10:44pm
5 Years of EXNESS: New Year's 'Five Elements of Success' Super Tournament

https://www.exness.com/images/contes...of_success.jpg


In December 2013 EXNESS celebrates its fifth anniversary. We sincerely wish happiness in the upcoming holiday for all of our employees and, of course, our dear clients! Because the company's birthday nearly coincides with the New Year's celebrations, we decided to dedicate the traditional New Year's trading contest to our fifth anniversary as a company.

We invite all traders to participate in the New Year's "Five Elements of Success" Super Tournament, which will take place from December 15, 2013 to December 28, 2013. The tournament's name suggests the five essential characteristics of a successful trader: commitment, ambition, self control, the ability to think analytically, and determination.

We believe that by participating in this holiday contest, not only will traders be able to compete for prize money, but they will be spurred on to discover the height of their professional potential.

The prize fund for the "Five Elements of Success" contest is dynamic, meaning that the number of winners and the size of the prizes depend on the number of contest participants. Owners of real EXNESS Mini trading accounts who have registered a special contest account are eligible to participate.

An exciting competition awaits all of the participants. The winners will share the tournament's impressive prize fund, which could be more than 13,000 USD!

Learn more about "Five Elements of Success" in "Contests" section.
  • #198
  • Dec 9, 2013 10:38pm Dec 9, 2013 10:38pm
EXNESS Website Has Been Localized into 6 New Languages

On December 9, 2013, EXNESS unveiled versions of its website in 6 additional languages: Urdu, Bengali, Japanese, Czech, Polish, and Hungarian.

EXNESS offers forex trading services throughout the world and strives to consider the characteristics of traders from different countries. Now clients from Pakistan, Bangladesh, Japan, the Czech Republic, Poland, and Hungary can use the company's official website without using online translators and dictionaries.

The EXNESS website is currently available in 23 different languages. But we're not done - the company plans to further expand its geographic reach as the number of clients from different countries grows.
  • #199
  • Dec 10, 2013 4:29am Dec 10, 2013 4:29am
Quoting EXNESS
5 Years of EXNESS: New Year's 'Five Elements of Success' Super Tournament {image} In December 2013 EXNESS celebrates its fifth anniversary. We sincerely wish happiness in the upcoming holiday for all of our employees and, of course, our dear clients! Because the company's birthday nearly coincides with the New Year's celebrations, we decided to dedicate the traditional New Year's trading contest to our fifth anniversary as a company. We invite all traders to participate in the New Year's "Five Elements of Success" Super Tournament, which will take...
It's a pity that there are only 5 winners( But the prizes are attractive. So I am in!
  • #200
  • Dec 10, 2013 5:57am Dec 10, 2013 5:57am
How can I forgot my password with google captcha? It seem, the system have error on this function.
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