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FXCM Discussion

  • #3,461
  • Mar 21, 2013 12:59pm Mar 21, 2013 12:59pm
Am I blocked from FXCM? I can't login anymore (demo) and I can't chat? Is it me?
Argue for your limitations, and sure enough, they're yours. Richard Bach
  • #3,462
  • Mar 21, 2013 1:54pm Mar 21, 2013 1:54pm
Quoting pipsel
Am I blocked from FXCM? I can't login anymore (demo) and I can't chat? Is it me?
Hi Pipsel,

It's possible your demo expired. Have you already tried logging in with new demo login details? Your forum profile mentions that you use the MT4 platform. The easiest way to get another free MT4 demo is to go to File > Open an Account from menu options at the top left of your platform. In regards to not being able to access chat, we have not had any reports of other clients being unable to chat with us. It's possible there could be a tech issue involving your web browser. Please call us anytime 24 hours a day, and our live support reps can troubleshoot why you're having this difficulty accessing online chat. Our toll-free number that you can use is Canada is 1-888-296-5012.

Jason
  • #3,463
  • Mar 21, 2013 7:35pm Mar 21, 2013 7:35pm
Hi FXCM

I can't log in your web page fxcm.com and my FXCM trading station now, is there problem with your server? My account is real, not demo
  • #3,464
  • Mar 21, 2013 7:54pm Mar 21, 2013 7:54pm
Quoting Sunlight31
Hi FXCM

I can't log in your web page fxcm.com and my FXCM trading station now, is there problem with your server? My account is real, not demo
Hi Sunlight31,

There are no issues on our end with the site or platform loading. Please call us toll-free for immediate assistance. You can even place trades over the phone if necessary. Then our tech support team can look into why you are having trouble logging in.

Jason
  • #3,465
  • Mar 21, 2013 7:58pm Mar 21, 2013 7:58pm
This is still happening. Very strange for the MT4 chart to be half a pip off. Why is this happening?


http://content.screencast.com/users/...03-21_0808.png


Quoting tony95
Jason,

I took the demo you offered, thanks. I was trading and I noticed a bar on the chart dropped below my stop and didn't take me out. This is very bad. However, when I look at the price on the chart versus the market watch window, I noticed that the bid price is about half a pip more in the market watch window. This explains why I was not taken out of my EURUSD position. See the screencast link below.

http://screencast.com/t/xZYhgjRFYw

What is going on here?

Thanks,
Tony
  • #3,466
  • Mar 21, 2013 8:26pm Mar 21, 2013 8:26pm
Quoting tony95
Jason,

I took the demo you offered, thanks. I was trading and I noticed a bar on the chart dropped below my stop and didn't take me out. This is very bad. However, when I look at the price on the chart versus the market watch window, I noticed that the bid price is about half a pip more in the market watch window. This explains why I was not taken out of my EURUSD position. See the screencast link below.

http://screencast.com/t/xZYhgjRFYw

What is going on here?

Thanks,
Tony
Quoting tony95
This is still happening. Very strange for the MT4 chart to be half a pip off. Why is this happening?
Hi Tony,

I have identified the problem. It seems the MT4 charts are not reflecting the fact that you are trading on our new lower spreads on dealing desk forex execution. The spreads on your account are 1 pip lower for the most popular currency pairs than our standard spreads on No Dealing Desk execution.

http://img834.imageshack.us/img834/6...ddd2013mar.png


Dealing desk execution is used by most brokers in the forex industry. However, FXCM's dealing desk is different because we use the FXCM NDD price feed as a base to derive prices and execute orders. We do this be reducing our fixed pip markup on both the sell price (bid) and buy price (ask) as you can see below. This means that our dealing desk execution shares important features with our NDD execution such as no requotes and no restrictions on stops and limits.

Standard Spreads (No Dealing Desk)
http://img3.imageshack.us/img3/6146/...september1.png

Lower Spreads (Dealing Desk)
http://img15.imageshack.us/img15/723...eptember12.png


I have notified our developers of this issue with the MT4 charts not reflecting the lower spreads on your demo account. Thanks for bringing it to my attention.

Jason
  • #3,467
  • Mar 21, 2013 10:43pm Mar 21, 2013 10:43pm
Quoting Jason Rogers
Hi Sunlight31,

There are no issues on our end with the site or platform loading. Please call us toll-free for immediate assistance. You can even place trades over the phone if necessary. Then our tech support team can look into why you are having trouble logging in.

Jason
Thank you Jason
  • #3,468
  • Mar 21, 2013 10:53pm Mar 21, 2013 10:53pm
Julius,

I have another question about placing orders. Is there any way/trick to create a "break even" trailing stop, that only moves to 0 once price has moved x number of pips from the entry? The standard trailing stops don't do that as they'll continue advancing after. Thanks,

Kanzler
  • #3,469
  • Mar 22, 2013 7:17am Mar 22, 2013 7:17am
Quoting Jason Rogers
Hi Pipsel,

It's possible your demo expired. Have you already tried logging in with new demo login details? Your forum profile mentions that you use the MT4 platform. The easiest way to get another free MT4 demo is to go to File > Open an Account from menu options at the top left of your platform. In regards to not being able to access chat, we have not had any reports of other clients being unable to chat with us. It's possible there could be a tech issue involving your web browser. Please call us anytime 24 hours a day, and our live support...
Thanks, I redownloaded the MT4, it works now.

I have an other question for you: is funding a live account only possible with an international money transfer from a Canadian bank account (you know the one where you use the IBAN numbers)?
Argue for your limitations, and sure enough, they're yours. Richard Bach
  • #3,470
  • Mar 22, 2013 10:10am Mar 22, 2013 10:10am
Quoting tony95
This is still happening. Very strange for the MT4 chart to be half a pip off. Why is this happening?


http://content.screencast.com/users/...03-21_0808.png
Hi Tony,

I got a response back from our developers regarding the issue you identified with MT4 charts showing our standard spreads instead of the new lower spreads on your account. Unfortunately, they told me this is a known limitation of MT4. Here's their response: "This is a technology limitation of MT4. The prices in the Market Watch window are correct but MT4 charts will always stream the standard No Dealing Desk pricing regardless of whether the account is set up for lower spreads." Apparently, it has to do with the fact that unlike other dealing desks, on ours we use FXCM's No Dealing Desk price feed as a base to derive prices and execute orders.

Perhaps MT4 will address these limitations in the future , but for now, please keep in mind that if you are trading with our new lower spreads on MT4, the chart price will always be exactly half a pip lower, because it won't reflect the reduced markup on your account. If you use your MT4 login on our Trading Station platform, the charts there will reflect your lower spreads.

Jason
  • #3,471
  • Mar 22, 2013 11:42am Mar 22, 2013 11:42am
Quoting Kanzler
Julius,

I have another question about placing orders. Is there any way/trick to create a "break even" trailing stop, that only moves to 0 once price has moved x number of pips from the entry? The standard trailing stops don't do that as they'll continue advancing after. Thanks,

Kanzler
Sorry Kanzler, Julius has not been the same since last week, but I'm happy to help

I just did a search at FXCodeBase.com on "trailing stop" and found this custom strategy called Stage Trailing Stop that might suit your purpose. It allows you to specify a stop price level for each stage as your trade progresses into profit. When the trade moves enough in your favor, you can specify that the stop level move to your break even price. Here's a link where you can download Stage Trailing Stop for the Trading Station.

And here's a post I made earlier this week on our signals thread about how to install custom indicators and strategies on the Trading Station.

Jason
  • #3,472
  • Mar 22, 2013 11:53am Mar 22, 2013 11:53am
Quoting pipsel
Thanks, I redownloaded the MT4, it works now.

I have an other question for you: is funding a live account only possible with an international money transfer from a Canadian bank account (you know the one where you use the IBAN numbers)?
Hi Pipsel,

Canadian traders with accounts at Friedberg Direct (www.fxcm.ca) can deposit funds via credit/debit card or bank wire transfer from anywhere in the world, not just Canada. Here's a link with deposit instructions. Please let me know if you have further questions about this.

Jason
  • #3,473
  • Mar 24, 2013 10:54am Mar 24, 2013 10:54am
I've stumbled upon something very interesting today, FXCM DJ JPY index. Working with the DXY myself i've been trying to setup the JPY index in my metatrader. However it is not showing up in symbols. I've been searching for DJFXJPY but it is nowhere to be found. I only seem to find them on yahoo finance and other charting websites. Am I forgetting something here, any way to show the JPY index in MT4? Thanks.
  • #3,474
  • Edited 2:43pm Mar 25, 2013 12:45pm | Edited 2:43pm
Quoting Jason Rogers
Sorry Kanzler, Julius has not been the same since last week, but I'm happy to help

I just did a search at FXCodeBase.com on "trailing stop" and found this custom strategy called Stage Trailing Stop that might suit your purpose. It allows you to specify a stop price level for each stage as your trade progresses into profit. When the trade moves enough in your favor, you can specify that the stop level move to your break even price. Here's a link where you can [url="http://bit.ly/YtIkMV"]download...
Oops, not sure why I wrote Julius. Thanks for the link, I'll take a look!

Edit: That's exactly what I wanted - much appreciated.
  • #3,475
  • Mar 25, 2013 2:22pm Mar 25, 2013 2:22pm
Quoting Robertk
I've stumbled upon something very interesting today, FXCM DJ JPY index. Working with the DXY myself i've been trying to setup the JPY index in my metatrader. However it is not showing up in symbols. I've been searching for DJFXJPY but it is nowhere to be found. I only seem to find them on yahoo finance and other charting websites. Am I forgetting something here, any way to show the JPY index in MT4? Thanks.
Hi Robertk,

While the USDOLLAR index basket is available for trading (for non-US accounts), the JPY counterpart currently is not. I'll let you know if that changes.

Jason
  • #3,476
  • Mar 25, 2013 5:53pm Mar 25, 2013 5:53pm
Quoting Jason Rogers
I’ve been watching the latest developments in Cyprus as I’m sure many other traders have been. Over the past year, you have seen FXCM’s director of government affairs Charles Delano and I talk at length about safety of funds after the MF Global and PFG Best situations, and events in Cyprus continue to highlight how important it is. There have been reassurances from brokers about the safety of client funds but a true test would be to request a withdrawal to ensure the bank account holding client funds truly is outside of Cyprus. I hope everything...
I'm glad to read posts on the forum from traders saying they have been able to withdraw funds from their trading accounts in Cyprus so far. One concern is that the new bailout terms might end up hurting traders even more than what was originally proposed. The new terms state that while bank accounts with balances below 100k EUR will now remain intact, accounts with balances above 100k Euros including corporate accounts could face a "haircut" of around 30% instead of the 10% that was originally proposed. That's a big hit for any business to take: http://www.nytimes.com/2013/03/25/bu...anted=all&_r=0

We have spoken at length about financial transparency needed within the forex industry so that traders can have a better idea of how much capital their broker has on hand, debt outlook, etc so traders can be better informed about the broker they are trading with. It would do a great deal to put traders at ease if companies would publish exactly how much exposure they have. How much money do they have in the affected Cyprus banks and how much is with banks outside? Do they have enough money to keep their business running even with a 30% hit to their funds in Cyprus?

Another concern we are hearing from traders is the possibility of capital controls which could restrict how much money you can withdraw especially for money leaving the country. This may be the second major topic of the crisis: http://blogs.wsj.com/eurocrisis/2013...us-bailout-qa/
  • #3,477
  • Mar 26, 2013 4:13pm Mar 26, 2013 4:13pm
It has taken me far too long to track down an explanation of the difference between FXCM's "fixed" and "dynamic" trailing stops, and when I get there I find no mention of the idea at the core of the difference: granularity.

Why does it nowhere say: "The difference between FXCM's fixed and dynamic trailing stops is essentially one of granularity"? That would save a lot of words and lines of arithmetical examples. These two things are essentially the same. Dynamic trailings stops respond with a granularity of 0,1 pip. Fixed trailing stops respond with a granularity set by the trader. End of explanation.

Just a thought.
The study continues (while I'm not reading Jeroen Dijsselbloem jokes ... most of which he appears to write himself; as with any comedian, it's about his timing).

PK
  • #3,478
  • Mar 26, 2013 4:27pm Mar 26, 2013 4:27pm
Quoting Plofkip
It has taken me far too long to track down an explanation of the difference between FXCM's "fixed" and "dynamic" trailing stops, and when I get there I find no mention of the idea at the core of the difference: granularity.

Why does it nowhere say: "The difference between FXCM's fixed and dynamic trailing stops is essentially one of granularity"? That would save a lot of words and lines of arithmetical...
Thanks PK

You're right, Dynamic Trailing Stops can really be thought of as a type of Fixed Trailing Stop where the increment is 1/10th of a pip. I'll pass your feedback onto the team that puts together the guides for the Trading Station.

Also, did you see my recent post about the State Trailing Stop? This might interest you: http://www.forexfactory.com/showthre...08#post6539308

Jason
  • #3,479
  • Mar 26, 2013 4:46pm Mar 26, 2013 4:46pm
Quoting Jason Rogers
... did you see my recent post about the Stage Trailing Stop? ...
Thx, Jason. Yes, I saw that post but I'm using Trading Station Web, because Trading Station itself has system requirements which make me shiver "XP, Vista and Windows 7" ... I am not going back to Windows, no thank you!

:-)

PK
  • #3,480
  • Mar 28, 2013 6:34am Mar 28, 2013 6:34am
Jason, I have discovered an issue with FXCM that I hope you can resolve. I trade a VSA related strategy which relies heavily on tick volume. I have been looking at your MT4 feed and have compared it the feed you provide via Trade Interceptor. I quite often see the highest volume of the day on the hourly chart is completely different between the two platforms.
Could you explain why I am seeing two differing feeds from the same broker on the two different platform?

Many thanks in advance.
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