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  • #321
  • Jan 19, 2013 3:34am Jan 19, 2013 3:34am
Quoting ybfjax
I also hope that you consider paying rebates for micro lots traded on micro accounts. Individual trades can be very tiny (10 units of base currency), but when you trade hundreds or thousands of these, the cumulative lots traded are enough to calculate rebate on.

I currently cannot get paid any rebates because the individual trades are small and the rebates are less than $0.01 for the individual trade. But if you modified the tracking software to handle a larger floating decimal profit (for example $0.0001), then the tiny profits can accumulate.

I...
Dear ybfjax,

Thank you for the feedback.

As for rebates for smaller volumes, I will talk to my colleagues from other department because I think it might be already possible. I will clarify this on Monday and get back to you.

Best regards,
Andrey
  • #322
  • Jan 21, 2013 3:02am Jan 21, 2013 3:02am
Dear ybfjax,

It is possible to get rebates for smaller volumes if an affiliate is using the backoffice system that is available on our Affiliate Program's website - www.pipaffiliates.com.

Unfortunately, at the moment we cannot do the same for MT4 accounts because of certain technical limitations of the platform.

Best regards,
Andrey
  • #323
  • Edited 8:40am Feb 4, 2013 8:22am | Edited 8:40am
I had a situation where one of the accounts that I was monitoring got 'cannot login....trade is disabled' error message in the journal. This can only be done from the broker's side. It just so happened that we closed out quite a few trades back to back, at a net profit about 15 minutes before this error. All legitimate trades, [edit] the majority of which were carried through the weekend.

What would cause a trader's account (that is already verified) to become suddenly disabled? I am missing some signals because of this sudden decision.
Measure trends automatically with zero lag
  • #324
  • Feb 4, 2013 4:45pm Feb 4, 2013 4:45pm
Quoting ybfjax
I had a situation where one of the accounts that I was monitoring got 'cannot login....trade is disabled' error message in the journal. This can only be done from the broker's side. It just so happened that we closed out quite a few trades back to back, at a net profit about 15 minutes before this error. All legitimate trades, [edit] the majority of which were carried through the weekend.

What would cause a trader's account (that is already verified) to become suddenly disabled? I am missing some signals because of this sudden decision.
Dear ybfjax,

It is absolutely impossible for an account to become suddenly disabled for no reason.

This message can occur when the market as a whole is closed or it is closed for specific instruments that are not traded 24/5 like FX. These instruments include CFDs on futures and spot metals. You can find the trading schedule for CFDs and metals on our website - http://www.xemarkets.com/pdf/spreads...ndard_2013.pdf.

Also note that all trading activities stop every Friday at 23:50 and resume on Monday at 00:05.

If you require any further assistance on this matter, please send me your account number and the ticket number(s).

Best regards,
Andrey
  • #325
  • Feb 5, 2013 2:33am Feb 5, 2013 2:33am
Quoting XEMarkets
Dear ybfjax,

It is absolutely impossible for an account to become suddenly disabled for no reason.

......

Perhaps you should check with your boss. According to the backoffice; they can (and did) switch off trading ability on the account and demanded some documentations. The documents have been turned in, but we have to wait several hours for the backoffice to open, and who knows how long for the documents to be approved. We missed several trading opportunities in the process.

Keep in mind the account was already fully verified/validated and were trading live for over 2 months without issue (other than the server configuration problem). This was not handled properly; we shouldn't be penalized for a backoffice oversight.

The 'trade is disabled' function is always done from the broker side.
Measure trends automatically with zero lag
  • #326
  • Feb 5, 2013 4:57pm Feb 5, 2013 4:57pm
Quoting ybfjax
Perhaps you should check with your boss. According to the backoffice; they can (and did) switch off trading ability on the account and demanded some documentations. The documents have been turned in, but we have to wait several hours for the backoffice to open, and who knows how long for the documents to be approved. We missed several trading opportunities in the process.

Keep in mind the account was already fully verified/validated and were trading live for over 2 months without issue (other than the server configuration problem). This was...
Dear ybfjax,

I will repeat myself and say that an account cannot be disable without a reason. In your previous post you did not mention that you received an email from our backoffice department asking for additional documentation. On rear occasions when certain security concerns arise, we might ask for additional documentation that confirms the identity of a client. In such cases we always inform our clients. Please note that this is done primarily to ensure the safety of client's funds.

In order to fully resolve this issue, I kindly ask you to send me the account number and any other relevant information regarding this matter.

Best regards,
Andrey
  • #327
  • Feb 5, 2013 8:27pm Feb 5, 2013 8:27pm
Quoting XEMarkets
Dear ybfjax,

I will repeat myself and say that an account cannot be disable without a reason. In your previous post you did not mention that you received an email from our backoffice department asking for additional documentation. On rear occasions when certain security concerns arise, we might ask for additional documentation that confirms the identity of a client. In such cases we always inform our clients. Please note that this is done primarily to ensure the safety of client's funds.

In order to fully resolve this issue, I kindly ask you...
I asked what would cause a verified trader's account to suddenly become disabled.

Anyway, the problem was resolved and the account re-enabled for trading; I ask that the backoffice be more cautious about how they handle paperwork, especially now that we are extra validated. They can be a pain to deal with.
Measure trends automatically with zero lag
  • #328
  • Feb 5, 2013 8:52pm Feb 5, 2013 8:52pm
Quoting ybfjax
I asked what would cause a verified trader's account to suddenly become disabled.

Anyway, the problem was resolved and the account re-enabled for trading; I ask that the backoffice be more cautious about how they handle paperwork, especially now that we are extra validated. They can be a pain to deal with.
Dear ybfjax,

The reason for disabling the account has been provided by the backoffice department via email as we always do in such cases.

I am glad to hear that this issue has been resolved. If you have any other questions or comments, please feel free to contact me.

Best regards,
Andrey
  • #329
  • Feb 6, 2013 11:39am Feb 6, 2013 11:39am
XEMarkets, how do I contact you to report people abusing your affiliate program?
Not all sins are created equal
  • #330
  • Feb 6, 2013 12:10pm Feb 6, 2013 12:10pm
Quoting Jay Walker
XEMarkets, how do I contact you to report people abusing your affiliate program?
Dear Jay,

Please send me (andrey(at)xemarkets.com) and our marketing director. Mr. Zacharia (chris(at)xemarkets.com) an email.

Thank you,
Andrey
  • #331
  • Feb 7, 2013 10:25am Feb 7, 2013 10:25am
Quoting XEMarkets
Dear Jay,

Please send me (andrey(at)xemarkets.com) and our marketing director. Mr. Zacharia (chris(at)xemarkets.com) an email.

Thank you,
Andrey
Andrey,

I have emailed you and Chris with the details. I thank you for your attention on this matter.
Not all sins are created equal
  • #332
  • Feb 7, 2013 5:03pm Feb 7, 2013 5:03pm
Quoting Jay Walker
Andrey,

I have emailed you and Chris with the details. I thank you for your attention on this matter.
Hello Jay,

Thank you for the email. This issue is being taken care of by the marketing dept.

Best regards,
Andrey
  • #333
  • Feb 11, 2013 9:00am Feb 11, 2013 9:00am
@XEmarkets
I sent a withdrawal request from my account on friday through my portal on xemarkets website. I selected the credit/debit cards option. To clear your doubts i have also filled the bank wire transfer option and i want the money sent in pounds sterling. Till now, the money has not been sent. It is still reflecting in my forex account. What do i do to get my money?
  • #334
  • Feb 12, 2013 12:33am Feb 12, 2013 12:33am
Quoting bishopdotun
@XEmarkets
I sent a withdrawal request from my account on friday through my portal on xemarkets website. I selected the credit/debit cards option. To clear your doubts i have also filled the bank wire transfer option and i want the money sent in pounds sterling. Till now, the money has not been sent. It is still reflecting in my forex account. What do i do to get my money?
Dear bishopdotun,

Withdrawals are usually processed within 24-48 hours during, excluding weekends and holidays. Please also note that your account must be verified in order to be able to withdraw funds. If it has already been verified, your request should soon be processed.

Please send me your account number and I will check the status of your request with the backoffice department. My email is andrey(at)xemarkets.com.

Best regards,
Andrey
  • #335
  • Feb 12, 2013 11:09am Feb 12, 2013 11:09am
Hello you guys! I'm thinking on start one trading account with XEM and I also would like to trade through ipad and android phone.. but the MT4 app for mobile devices is tooo much simple and has nothing to do compared to Trade Interceptor, for instance. Would it be possible to XEM to work with TI or even another app compatible with XEM that works also great as TI?

Best regards
  • #336
  • Feb 13, 2013 12:52am Feb 13, 2013 12:52am
Quoting edgarlemos
Hello you guys! I'm thinking on start one trading account with XEM and I also would like to trade through ipad and android phone.. but the MT4 app for mobile devices is tooo much simple and has nothing to do compared to Trade Interceptor, for instance. Would it be possible to XEM to work with TI or even another app compatible with XEM that works also great as TI?

Best regards
Dear edgarlemos,

XEM platfroms and TI serve slightly different purposes and when it comes to trading, I would not call our platforms for mobile devices simple. All of our platforms have all the necessary features and tools for trading on iOS and Android-powered devices.

I am not aware of any plans to start offering the TI. However, there are some other updates coming and these new products will significantly enhance the trading experience of our clients.

Best regards,
Andrey
  • #337
  • Feb 13, 2013 2:27am Feb 13, 2013 2:27am
Quoting XEMarkets
Dear bishopdotun,

Withdrawals are usually processed within 24-48 hours during, excluding weekends and holidays. Please also note that your account must be verified in order to be able to withdraw funds. If it has already been verified, your request should soon be processed.

Please send me your account number and I will check the status of your request with the backoffice department. My email is andrey(at)xemarkets.com.

Best regards,
Andrey
@Andrey,

I am starting to suspect shady deals at xemarkets. It is over 72 hours since i submitted my withdrawal request yet no action. I wish i knew. Despite all the noise about xemarkets. Yesterday, 2 days after i submitted my withdrawal request, i got an email from your backoffice that i should send copies of my statement of account and copy of my credit card for security check. Why at this time of withdrawal. Why didnt they check when i deposited money. I use Alpari and i got my withdrawal request exactly 24hours through bankwire.

I hope other non-suspecting traders will know this before they deposit there money with you. Just do something about my withdrawal. I already emailed you my account number. I need my money.
Cheers.
Cheers.
  • #338
  • Feb 13, 2013 7:59am Feb 13, 2013 7:59am
Quoting bishopdotun
@Andrey,

I am starting to suspect shady deals at xemarkets. It is over 72 hours since i submitted my withdrawal request yet no action. I wish i knew. Despite all the noise about xemarkets. Yesterday, 2 days after i submitted my withdrawal request, i got an email from your backoffice that i should send copies of my statement of account and copy of my credit card for security check. Why at this time of withdrawal. Why didnt they check when i deposited money. I use Alpari and i got my withdrawal request exactly 24hours through bankwire.

I hope...
Dear bishopdotun,

According to AML guidelines, under certain circumstances our backoffice might request additional documents such as a copy of a credit card or an account statement to confirm that you are the owner of the card.

Once you have submitted valid documents, your request will be processed.

Best regards,
Andrey
  • #339
  • Feb 13, 2013 11:09am Feb 13, 2013 11:09am
@Audrey,

As you can see, the mobile trading software from metaquotes is not adapted, yet, to high resolution devices such ipad and other android devices.. The problem with MT4 mobile is that you can't have multiple window charts, you can't add as many indicators and edit them, as you can on TI.
But you have said that new updates would come. What updates and when can we see them available?

Best regards
  • #340
  • Feb 14, 2013 5:08am Feb 14, 2013 5:08am
Quoting XEMarkets
Dear bishopdotun,

According to AML guidelines, under certain circumstances our backoffice might request additional documents such as a copy of a credit card or an account statement to confirm that you are the owner of the card.

Once you have submitted valid documents, your request will be processed.

Best regards,
Andrey
You do have to admit Andrey, this does seem a bit out of place. XeM took 3 weeks or so to verify live accounts in some cases. Why take the money from clients so quickly and allow the client to trade for so long before deciding that AML may be in violation? Now doesn't it look a bit out of place to try and hang a client up on a technicality at the last minute?

I know this frustration because recently a client of mine also had their account soft-blocked from trading until they sent in some additional verification. There was no withdraw request, but it was very pleasant and we missed almost a full day of trading because of it.

In Australia, this kind of stuff doesn't fly. For example, IBFX Au verifies the card BEFORE the first deposit by having the client send in a copy of the card and/or statement with only the last 4 digits visible. The frustration happens at the beginning, but then walking forward, everyone is happy as there are no more problems.
Measure trends automatically with zero lag
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