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  • #281
  • Oct 31, 2012 3:42am Oct 31, 2012 3:42am
Hi. I asked you about One Click Trading Script last week on your Live Support and have not responsed yet despite assurances. I would like to know it is any chance to add that script (One Click Trading) from tools4brokers site to your trading platform in the near future? It will make your platform more attractive for traders. Regards.
  • #282
  • Oct 31, 2012 10:26am Oct 31, 2012 10:26am
Quoting goldcourse
XEMarkets,

I notice that you're having negative swap rate for long and short orders for GBPUSD on your demo whereas this not so for most brokers like Alpari,IBFX,GoM & Pepperstone.

Is your live platform also the same negative swap rate for long & short?

Appreciate your explanation on this.

Thanks
Dear goldcourse,

Our current swap rates on GBPUSD long and short positions are negative. These swap rates reflect the current interest rates in both, the UK and the US. In addition to that a small mark-up is added to the swap because we are also being charged swaps and commissions by our liquidity providers.

Here is a link to our trading conditions where you can find the swap rates for each instrument http://www.xemarkets.com/pdf/spreads...s-standard.pdf

Best regards,
Andrey
  • #283
  • Oct 31, 2012 10:52am Oct 31, 2012 10:52am
Quoting mattz14
Hi. I asked you about One Click Trading Script last week on your Live Support and have not responsed yet despite assurances. I would like to know it is any chance to add that script (One Click Trading) from tools4brokers site to your trading platform in the near future? It will make your platform more attractive for traders. Regards.
Hello mattz14,

Sorry to hear that you have not received a reply yet. Feel free to email me directly with any questions you have. My email is [email protected]

As for "one click trading", this is something we are planning to implement along with some other bigger projects that we are currently working on.

Providing our clients with EAs, scripts or any other software that can somehow influence their trading or platform stability is against our policy. "One click trading" scripts that are available on the internet are yet to be tested and approved by the company before we can start offering them to our clients. But again, we are aware that this feature is quite useful for the traders and we are planning add it in the near future.

Best regards,
Andrey
  • #284
  • Oct 31, 2012 6:50pm Oct 31, 2012 6:50pm
Quoting XEMarkets
Dear goldcourse,

Our current swap rates on GBPUSD long and short positions are negative. These swap rates reflect the current interest rates in both, the UK and the US. In addition to that a small mark-up is added to the swap because we are also being charged swaps and commissions by our liquidity providers.

Here is a link to our trading conditions where you can find the swap rates for each instrument http://www.xemarkets.com/pdf/spreads...s-standard.pdf

Best regards,
Andrey
Thank you for the explanation. I have to re-consider opening an account with you until the swap is attractive.
  • #285
  • Nov 3, 2012 1:35am Nov 3, 2012 1:35am
Is there any plans for XeMarkets to integrate with Tradeo social network?
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  • #286
  • Nov 4, 2012 5:39pm Nov 4, 2012 5:39pm
Quoting ybfjax
Is there any plans for XeMarkets to integrate with Tradeo social network?
Dear ybfjax,

As far as I know, there are no such plans at the moment. However, as I've already mentioned in one of my previous posts, we are currently working on implementing some other features and additions that, I am sure, will be met by traders with great enthusiasm.

Best regards,
Andrey
  • #287
  • Nov 9, 2012 5:32pm Nov 9, 2012 5:32pm
its trading point or Xemarket ??
I will become the World's best at my own style
  • #288
  • Nov 9, 2012 11:01pm Nov 9, 2012 11:01pm
I got my Trading Point account transferred to XE which has no balance. Is it possible for me open another micro account and avail bonus offer?
"Put all your efforts in becoming effortless"
  • #289
  • Nov 12, 2012 2:43am Nov 12, 2012 2:43am
Quoting IamTHAT
I got my Trading Point account transferred to XE which has no balance. Is it possible for me open another micro account and avail bonus offer?
Dear IamTHAT,

You can open another account and be eligible to receive the Loyalty Bonus.

Best regards,
Andrey
  • #290
  • Nov 12, 2012 2:47am Nov 12, 2012 2:47am
Quoting Celente
its trading point or Xemarket ??
Dear Celente,

XEMarkets is a new brand of Trading Point of Financial Instruments Ltd, an EU-regulated financial services provider. Like every fast-growing company, Trading Point is rapidly expanding its global brand awareness with a new, more powerful brand: XEMarkets.com. We are firmly committed to keeping all our brands and services as part of Trading Point’s corporate identity, and for this reason we are developing them in line with our well-established reputation, business ethics, and according to our strong regulatory background.

Best regards,
Andrey
  • #291
  • Nov 29, 2012 4:29am Nov 29, 2012 4:29am
I am having a problem connecting to your server with a live account. I am managing an account for a friend and for some bizarre reason, I cannot connect to the live account. I am very familiar with mt4 and how to properly login into either a demo or live account. The new live account will not login properly from the server (in New York) or from my personal laptop in Thailand. I am able to connect to demo accounts no problem. I have an older LIVE account that can connect on the server with no problems. Very weird.

I have a live account already with XeM and it works fine. But I have a different XeM mt4 installation on the same vps (CNS VPS in New York City) and I could not load another live account there. I checked 10 times to ensure the username and password was correct, and I was selecting live server. No luck. I contacted the support team in XeM, but they kept insisting that the problem is on my end instead of providing real technical support, such as connection previous connection times and where the connections were coming from (which require someone look at the server logs).

I now found out from CNS that packets are being sent to your server (or datacenter), but that they may be blocked from some filters on your end. I will have someone forward you a copy of this as well as make CNS support or teamviewer access available to your tech staff. If there is some kind of blacklist or blocking software, we would need to be whitelisted.

The way tech support and the account manager handled it made an already bad situation really crappy. It's still unresolved, and we're not happy about it. I have taken at least 7-8 hours to do my own troubleshooting. This client was probably going to drop $20-30k into this if things were going well. Obviously that's on hold right now.
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  • #292
  • Nov 29, 2012 10:34am Nov 29, 2012 10:34am
Quoting ybfjax
I am having a problem connecting to your server with a live account. I am managing an account for a friend and for some bizarre reason, I cannot connect to the live account. I am very familiar with mt4 and how to properly login into either a demo or live account. The new live account will not login properly from the server (in New York) or from my personal laptop in Thailand. I am able to connect to demo accounts no problem. I have an older LIVE account that can connect on the server with no problems. Very weird.

I have a live account already...
Dear ybfjax,

We will need some more information in order to solve this issue. Can you please send the logs, the name of your VPS provider and any other relevant information you have to my personal email ([email protected]).

Best regards,
Andrey
  • #293
  • Nov 30, 2012 11:34am Nov 30, 2012 11:34am
Quoting XEMarkets
Dear ybfjax,

We will need some more information in order to solve this issue. Can you please send the logs, the name of your VPS provider and any other relevant information you have to my personal email ([email protected]).

Best regards,
Andrey
The information has been sent to you yesterday sometime, probably before you came into the office.
Measure trends automatically with zero lag
  • #294
  • Dec 2, 2012 8:53pm Dec 2, 2012 8:53pm
Quoting ybfjax
The information has been sent to you yesterday sometime, probably before you came into the office.
I did get an email from a client with a similar problem. I have already replied to this email and provided instructions on how to solve this issue. However, I have not heard anything back from this client. Can you please send me your friend's name via PM or email?

Best regards,
Andrey
  • #295
  • Edited Dec 6, 2012 4:32am Dec 5, 2012 9:21pm | Edited Dec 6, 2012 4:32am
Quoting XEMarkets
I did get an email from a client with a similar problem. I have already replied to this email and provided instructions on how to solve this issue. However, I have not heard anything back from this client. Can you please send me your friend's name via PM or email?

Best regards,
Andrey
I will send you an email in a few minutes. But to solve the immediate problem, a support representative could have just given me the IP address of the server so that I could enter it in manually in the login screen.

Edit: Again, the terminals refuse to connect. I have installed latest build of XeM 445. It has been frustrating to see that current tech support is limited to "install the latest version of mt4". This does not help when a real tech issue surfaces. It's been 4 days and a lot of hours. Please take this seriously.

I will say that regardless of having the latest build, basic connection to the live server should not be a problem. The worse case scenario is that the user just has to input the server name/IP address manually and the connection problem should be solved. The only time the 'build' would be a problem is if metaquotes disables a specific past build from being used, which was done only once or twice or so and was announced months ahead of time. Or there was a specific new feature introduced in a new build. Basic server connection should not be build-specific.
Attached Image
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  • #296
  • Dec 9, 2012 8:39pm Dec 9, 2012 8:39pm
I was able to find a fix. You take a copy of a known working REAL.srv config file and copy it to a terminal where the connection is not working. Here are the steps:

1) close out existing XeM terminal that will not connect and make sure that mt4's terminal.exe is not running. Good idea to have a separate installation in a separate folder.

2) Navigate windows explorer to C:[XeM mt4 installation]config folder

3) Replace existing XeMarkets-Real.srv with a copy of the same file from another XeM terminal that has a working connection to a live account. Preferably one that has been installed or updated recently.

4) Restart XeM terminal.exe that was not connecting previously. You should be able to connect to a live account now.

Unfortunately, the 3rd step would be a problem to those people who do not have a working terminal (that connects to live accounts successfully. I have attached a copy that should be working.

Of course entering in the server IP address would have probably fixed the problem a lot faster, but that's for another day.

A new security problem has been identified where certain other passwords can be used to login to the client backoffice and perform client functions, like support requests, withdrawals, deposits, etc. Only the master password or specific password is supposed to be able to do this.
Attached File(s)
File Type: zip XeMarkets-Real.zip   2 KB | 596 downloads
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  • #297
  • Dec 14, 2012 2:38am Dec 14, 2012 2:38am
Lol

the Xemarkets security verification is really tough,its takes time but there is no reqoute,thats good enough
  • #298
  • Dec 20, 2012 4:13am Dec 20, 2012 4:13am
Quoting Malayantiger
Lol

the Xemarkets security verification is really tough,its takes time but there is no reqoute,thats good enough
true - but I`m trading now with them since a couple of weeks and must say that I´m absolutely happy. no requotes, fast execution, good support.
So far I definitively can recommend this broker.
cheers
Get rich or die tryin!
  • #299
  • Dec 23, 2012 9:00pm Dec 23, 2012 9:00pm
what are your hours of operation for the holiday season (christmas and new years)? I notice many brokers are shutting down their support and even their datafeeds/trading for metatrader around those days. But I haven't heard anything from XeM
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  • #300
  • Dec 24, 2012 3:05am Dec 24, 2012 3:05am
Quoting ybfjax
what are your hours of operation for the holiday season (christmas and new years)? I notice many brokers are shutting down their support and even their datafeeds/trading for metatrader around those days. But I haven't heard anything from XeM
datafeed/trading is open and also support is available - at least on christmas (I was trading in the last hours) - so I suppose also on new year´s.
Get rich or die tryin!
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